Total 10 job vacancies by Thames Water

You really will be working on the front line and be the face of Thames Water to our customers.

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you’ll be doing as a Customer Sampling Technician

- You will take part in an out-of-hours roster which includes weekends working on a rota. (1 working weekend in 5).
- This role involves extensive travel between customers and sites, and you will be working as part of a busy team across a wide geographical area.
- It will be your responsibility to test water samples, and you’ll oversee managing the maintenance of your sampling records and sampling equipment to industry standards.
- You may also investigate supply issues and customer complaints.
- Base Location: Walton-on-Thames.
- Working Pattern or hours: from 7:30 to 3.30 pm, unless working standby.

What you should bring to the role

- Previous experience covering Driving and Customer Service will be required, as frequently cold calling customers in their homes, and long periods spent driving/navigating.
- Have the confidence to ‘cold call’ upon residential and commercial properties.
- A clean manual driving license is required.
- Ability to plan journeys efficiently as well as good driving knowledge.
- Be organized and work well on your own.
- Have excellent attention to detail.
- Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
- Good computer literacy.

What’s in it for you?

- Competitive salary £27,720 per annum.
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you passionate about customer service and want to make a positive impact through digital channels? We’re seeking a dynamic as a Senior Digital Customer Service Advisor, where you will provide excellent customer service through our digital contact channels. Your role will involve responding to customer enquiries via social media, engaging with our audience, and representing Thames Water's brand professionally.

What you’ll be doing as a Senior Digital Customer Service Advisor

- Respond to inbound customer contacts using the Social Media Management tool.
- Monitor customer posts through social listening and escalate to the Brand & Marketing or Corporate Communications team as needed.
- Identify opportunities for engagement through social listening and provide information or support.
- Represent Thames Water to customers, upholding our brand image and values.
- Meet Quality Audit and productivity targets set by line management.
- Support the Digital Customer Services Team Leads in day-to-day management and exceeding team KPIs and objectives.
- Serve as the first point of contact for agent queries, leveraging your expertise in technical processes.
- Use data to identify knowledge gaps and provide tailored coaching and feedback to the Core Ops Digital teams.
- The also have the opportunity to manage the team during the absence of the Team Manager, allowing you to hone your leadership skills and ensure continuity of service.

Base Location - Kemble Court (Hybrid Work Arrangement).

Working Pattern or hours – 36 hours per week - In-Office Days: Tuesday and Wednesday The rest of the work week will be remote or as otherwise arranged.

Weekend Requirement: You will be required to work every other weekend, with the weekend day alternating:
Week 1: Saturday / Week 2: Weekend off /Week 3: Sunday/ Week 4: Weekend off

Lieu Day: For each weekend day worked, you will receive a lieu day during the week.

What you should bring to the role

- Brand Focused: Demonstrate brand values to improve customer perception of Thames Water.
- Quality Focused: Maintain consistently excellent standards.
- Communication Skills: Strong written and verbal communication; able to constructively challenge internal stakeholders for positive resolutions.
- Judgment Skills: Ability to prioritise and exercise good judgment when responding to customer inquiries.
- Customer Service Specialist: Articulate what good customer service is and consistently deliver it.
- Emotionally Resilient: Handle pressure from multiple deadlines while focusing on quality.
- Time Management: Work autonomously in a fast-paced, SLA-driven environment.
- Community Management: Engage positively with customers and conduct follow-ups on resolved issues.
- Social Media Awareness: Understand and manage the risks and benefits of social media contact to protect and promote our brand.
- Experience with CRM Systems: Familiarity with SAP, Vistec, Merlin, or Salesforce is advantageous.

What’s in it for you?

This role offers a unique opportunity to make a tangible impact on customer experiences through digital channels. You’ll have the power to influence customer perceptions and resolve issues proactively. You will engage directly with customers, addressing their concerns and turning negative experiences into positive outcomes.

- Competitive salary - Starting from £28,080.00 per annum dependent on experience.
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.

What you’ll be doing as a Customer Service Agent
As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue. By providing clear guidance throughout the process, you’ll ensure customers feel informed and reassured.

Using advanced Salesforce and Amazon Web Services technology, you'll handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.

Whether it’s providing information or arranging an engineer visit, your goal will be to deliver outcomes that meet the customer's needs.

If you enjoy tackling challenges and thrive on engaging with people to deliver outstanding customer service, this could be the perfect job for you!

Location: Kemble Court, Reading / Swindon, Walnut Court
Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role
No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

- A genuine passion for providing outstanding customer service
- Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
- Enthusiasm and the ability to collaborate well with your team
- A willingness to learn, grow, and advance
- Strong IT, listening, and problem-solving skills
- The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

- We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
- 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
- Contributory pension - maximum of 12% - 2x employee contribution
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
- Personal Medical Assessments – Open to all once a year

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.

What you’ll be doing as a Customer Service Agent
As a Customer Service Agent in our Operations team, you’ll be the first point of contact for customers calling our service line. You’ll assist with water and wastewater service inquiries, actively listening and asking key questions to identify and address the issue.

By providing clear guidance throughout the process, you’ll ensure customers feel informed and reassured. Using advanced Salesforce and Amazon Web Services technology, you'll handle customer calls daily, accurately logging each interaction and understanding the reason behind the call.

Whether it’s providing information or arranging an engineer visit, your goal will be to deliver outcomes that meet the customer's needs. If you enjoy tackling challenges and thrive on engaging with people to deliver outstanding customer service, this could be the perfect job for you!

Location: Kemble Court, Reading / Swindon, Walnut Court
Hybrid – 8-hour shift between 6 am – 10 pm Monday to Friday. Working 1 full weekend in 3 (36 hours a week). This includes any bank holidays that fall on your normal working day.

What you should bring to the role
No need to worry if you're new to this – we’re more focused on your enthusiasm, positive attitude, and commitment to learning and delivering exceptional customer service.

- A genuine passion for providing outstanding customer service
- Excellent telephone manner, with strong verbal and written communication skills to engage with customers effectively
- Enthusiasm and the ability to collaborate well with your team
- A willingness to learn, grow, and advance
- Strong IT, listening, and problem-solving skills
- The ability to thrive in a fast-paced, sometimes high-pressure environment

What’s in it for you?

- We’re offering a salary starting from £25,659 with the potential to increase to £26,659 after 6 months and then to £27,659 after 18 months
- 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
- Contributory pension - maximum of 12% - 2x employee contribution
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
- Personal Medical Assessments – Open to all once a year

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.
Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process
Find out more about working at Thames Water

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you a highly organised and motivated individual who is a team player and able to work independently? If so, this could be the perfect opportunity for you. This is a great opportunity to learn more about the customer incident processes and make a difference in helping our customers.

What you’ll be doing as a Customer Care Agent
You will be utilising your skills and experience and build extensive knowledge to be a key point of contact during events. This includes creating and editing bulletin boards for events, calling our priority customers to keep them informed of any issues, liaising with key stake holders including Emergency services, TFL, Environmental Agency, and local authorities.

Key responsibilities include:

- Supporting the Operations Contact Centre by clear communication on progress on repairs and events
- Keeping our priority service customers up to date about outages or alternative supplies
- Build respected and trusted relationships with peers, managers, and stakeholders
- Accountable for personal and professional development; maintain and enhance technical knowledge, skills and mindset to keep up with the pace of change
- Analytical, reporting and presentation skills to interrogate data and trends and identify required actions
- Monitor and escalate service volatility, track and escalate where needed
- Ensure the team follow a no-compromise approach to Health & Safety

What you should bring to the role

- Great attention to detail and accurate data entry skills
- Be a strong and clear communicator and deliver our values
- Previous knowledge of the water & wastewater process would be beneficial
- A strong attention to detail
- Previous customer service experience
- Proficient at using IT systems ie Microsoft office & be able to adapt to using new software quickly
- Be a team player and support co-workers
- Able to work in a fast paced and demanding environment to meet tight deadlines

What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.

Due to the nature of the role, there is a requirement for you to be in the office however we do have some flexibility to work from home on occasion. This can be discussed during the interview.

This role works on a 16 week shift pattern with rotating shift times of either 06:00 -14:45 or 13:15 -22:00. There is also a requirement for weekend working on a rotating basis.

- Starting salary of £22,500 per annum increasing with skills and relevant experience
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

This is a really exciting opportunity to join our Customer Incident Response Team. This role will play a key part of delivering our customer response during incidents within our patch. You’ll get the chance to make a difference for our customers when it really counts.

This role can be based out of one of our many sites across London or Thames Valley and will involve regular travel across our region. A company van is provided.

What you’ll be doing as a Customer Incident Responder

- Setting up and operating bottled water stations during incidents.
- Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
- Developing site specific arrangements for specialist customers such as Hospitals
- Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
- Provide support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
- Driving company-provided van in accordance with road traffic legislation at all times.
- When not at an incident, you’ll carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations. The role provides the opportunity to work in a dynamic environment at the heart of our customer incident response.

What you should bring to the role

- Understanding of and experience working within operational procedures, ideally within the water sector
- Ability to meet physical demands of the role e.g. manual handling
- A full valid UK driving license & be a confident driver
- Be a strong and clear communicator and deliver our values
- There is a degree of Lone Working so the ability to work on your own is required
- Ability to work outside in all conditions
- Previous customer service experience
- Fully proficient at using IT systems as you will be required to communicate via a portable device
- Be a team player and support co-workers

What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.

This is a field-based role covering the London and Thames Valley patch and a company van will be provided.

This role works on a 16 week shift pattern with rotating shift times of either 06:00-15:30 or 12:30-22:00. There is also a requirement for weekend working on a rotating basis.

- Starting salary of £23,000 per annum increasing with experience and skills
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

We are currently recruiting an exciting opportunity as an Support Driver at Thames Water. This is a full time position working out of our Darenth location.

What you’ll be doing as a Support Driver

- Delivering plant, signing & guarding (S&G) and materials from our strategically placed distribution depots to support the field teams that are out on site.
- Delivering key communications to our customers advising them of planned and imminent repair works on the Thames Water’s water network in their vicinity.
- Monitoring field works during the transition between water network fix and reinstatement back-fill completion to ensure that our guarding on our water infrastructure is compliant to a safe and high standard.
- Ensuring delivery schedules are maintained and that the Logistics Co-ordinator is advised of any deviation that could impact service on any outbound or site collection/clearance tasks.
- Conduct preloading assessment prior to despatch and loading and use of the correct tie down for the load.

What you should bring to the role

- Be able to legally drive in the UK and have your own transport or be able to use the company vehicle provided.
- Have previous commercial van driving experience.
- Have no more than 6 points on your driving licence.
- Be able to demonstrate you have a reliable, punctual and flexible attitude and work ethic.
- Be comfortable with manual handling up to 25Kgs.

What’s in it for you?

- £27,000 to £29,000 per annum, depending on skills and experience.
- 45 hours per week, Monday-Friday, 07.00 am-17.00 pm.
- On-call rota (1 in 4/6 weeks): Monday-Sunday: On-call enhancement, call-out charge and overtime paid.
- Company Tipper vehicle provided – Can be taken home or left in the depot.
- Based in Darenth.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

We are currently recruiting for an Operational Support Administrator to support our recently insourced Repair & Maintenance (R&M) function within Water Networks, Thames Water.

Your role will be key to the successful operational delivery of the repair and maintenance service to our customers through the effective set-up of our R&M teams.
The location of this role is at Darenth - Kent - DA2 7SR.
Working hours – Monday-Friday 36 hours per week

What you will be doing as an Operational Support Administrator

- Supporting the onboarding and offboarding of supplier R&M teams promptly.
- Support the set up of new direct hire R&M teams.
- The set-up activity includes, but is not limited to:
- Engagement with fleet on commercial vehicle requirements, delivery dates and location and permits to drive.
- Engagement with Learning & Development and Health & Safety on training certification and induction and skills training planning.
- Supporting on creation and sharing of individual induction training plans.
- Supporting the collation of alignment of R&M teams to line manager and information relevant parties for system updates.
- Engagement with digital to support the timely delivery of IT equipment and systems access creation.
- Tracking of training requirements and certification of the R&M teams.
- Proactively raising risks and gaps in information provided by supplier teams.
- Ensuring permits to drive compliance across the teams.
- Managing the pre-employment medical screening requirements for direct-hire R&M teams.

What should you bring to the role?

- Be proactive and organised in a fast-paced environment.
- Be a tenacious and resilient individual with the ability to work with confidence in a challenging and reactive environment.
- Be comfortable liaising with the frontline R&M teams as well as other internal departments within Thames Water.
- Be fully competent at using IT systems and Office software. (especially Excel)

What’s in it for you?

- We are offering a salary up to £34,000 per annum depending on skills and experience.
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Do you have a passion for providing outstanding Customer Service? Are you energised by working in a fast-paced, ever-evolving environment? If so, Thames Water wants you on the team!

What you’ll be doing as a Customer Service Advisor
As a Customer Service Advisor, you will play a key role in delivering outstanding service to a diverse group of internal and external stakeholders, including our core non-household customers. You will handle operational queries and requests efficiently and promptly, ensuring high-quality resolutions while meeting tight service levels.
You will communicate effectively with all relevant stakeholders, providing updates and keeping them informed throughout each process. Working across multiple internal systems and services, including telephony, you will identify opportunities to improve processes, quality, and the overall customer experience.

Responsibilities include:

- Respond to requests from retailers and internal stakeholders promptly and efficiently, ensuring quick resolutions.

- Complete all cases within the required timeframes, following established processes and maintaining high quality standards.

- Recognise complex or unique cases and collaborate with colleagues to achieve the best possible outcomes for customers.

- Serve as the primary point of contact for customers or stakeholders within your workload, keeping them fully informed throughout the process.
- Identify opportunities for improvement in quality, efficiency, and customer experience, and work with your team to implement enhancements in service delivery.

This role is 36 hours per week Monday to Friday
Hybrid - Based at Clearwater Court, Reading

What you should bring to the role:

- Strong problem-solving and query resolution skills

- Customer-focused mindset

- Excellent communication skills, including telephony, verbal, and written

- Proactive thinking and the confidence to handle unique challenges

- Resilience to thrive under pressure

- A track record of delivering high-quality customer outcomes

- Flexible and adaptable

- Organisational skills to manage high volumes of work within set SLAs

What’s in it for you?

- Offering a starting salary from £28,000 per annum

- 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)

- Contributory pension - maximum of 12% - 2x employee contribution

- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

- Personal Medical Assessments – Open to all once a year

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Thames Water have a great opportunity for an individual to cover maternity leave for a minimum off 6 months with the view to extend up to 12 months in the Thames Valley North Wastewater Area in the role of a Business Support Administrator.
Depending on your location you can be based at either our Banbury or Witney Sewage Treatment Works.

We are looking for someone with Previous working experience in secretarial and administrative support. The role requires an individual who is flexible, positive, self-motivated, and comfortable in a fast-changing working environment.

To be successful in this role you must be able to demonstrate coordination of facilities within the organisation, supporting staff locally and remotely, build excellent working relationships at all levels, have attention to detail, be resilient under pressure working to tight timescales and capable of working under your own initiative for long periods of time.

What you’ll be doing as the Business Support Administrator

- Maintain, monitor, and verify data, records and information obtained from a variety of sources (including quality systems) in support of business and company requirements.
- Ensure the staff resource management system is accurate and up to date.
- Respond to enquiries from within and outside of the company, arranging meetings and general customer liaison.
- Management of corporate procurement system for the area including the raising and tracking of orders.
- Report on financial spend.
- Provision of administrative and general office support to the operational team.
- Maintain and update relevant corporate IT systems.

What you should bring to the role 

- Demonstrate coordination of facilities within the organisation.
- supporting staff locally and remotely.
- excellent working relationships at all levels.
- Good attention to detail.
- Be resilient under pressure working to tight time scales and capable of working under own initiative for long periods of time.
- Ability to work in a dynamic environment and function as a team player.
- Knowledge of SAP, MS office, and procurement systems preferred, however software training can be provided to upskill suitable candidate.

What’s in it for you?   

- Hourly Pay rate: between £12.00 - £15.00 per hour depending to your level of experience
- Expenses: Excluded 
- Location: Banbury OX16 4RZ, or Witney OX28 5JH Sewage Treatment Works depending on your location.
- Length of assignment:  6 Months with the view to extend up to 12 months.
- Required Start date:  ASAP.
- Hours:  36 Monday-Friday

Who are we? 

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. 
 
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. 
 
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Proud member of the Disability Confident employer scheme