Total 132 customer service job vacancies in wr1 1aa

We are looking for an enthusiastic, motivated and experienced Manager to join our dynamic team within medicine.

If you have experience in people management, have a passion for leading and motivating teams effectively and are dedicated and enthusiastic in providing and improving excellent patient care, then this role could be for you.

The post holder will manage the administration offices and the central administrative function(s) and provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with the clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates in line with the Trust policy and standard operating procedures.

The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their directorate. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.

We offer an extensive range of services,including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital.

St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).

We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.

In Surrey Downs (that’s the Epsom, East Elmbridge and Dorking areas), we have partnered with CSH Surrey, the three GP federations in the Surrey Downs area, and Surrey County Council (who are an associate member), to provide adult community health services. This innovative partnership is called Surrey Downs Health and Care.

In Sutton, we have joined forces with the London Borough of Sutton, Sutton GP Services and South West London and St George’s Mental Health Trust to provide adult and children’s community health services and sexual health services to local people. Together, we are called Sutton Health and Care – you can visit our websitewww.suttonhealthandcare.nhs.uk.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.


This advert closes on Monday 29 Jul 2024

Service Care Solutions is looking for an enthusiastic and self motivated Nursery Practitioner to join an established professional childcare team working within an NHS Trust nursery.

You will work as part of a team to provide high standards of childcare and education to the children in the nursery, ensuring the aims and objectives of the nursery are fulfilled and provide a safe, caring environment.

About the role:

• LOCATION: Carshalton , Sutton Borough
• START DATE: Immediate/ASAP
• PAY RATES :£13.20p/hr
• DURATION: Ongoing, Ad Hoc Basis
• SHIFTS: Day

Essential Requirements:

• Childcare experience or experience within a care role
• Experience with children 6 months to 5 years and/or experience in a care role
• Good verbal and written communication skills
• Ability to work as part of a team

Desirable Requirements:

• Clean Full UK manual driving license
• Level 2/3 Childcare qualification
• Experience of working with children 5-12 years
• Ability to observe, plan and evaluate
• Basic computer skills

If you are interested and would like further details, please contact Patience at Service Care Solutions on 01772 208963 or patience.mafarachisi@servicecare.org.uk

Good Morning,

Are you a Consultant Psychologist / Consultant Neuropsychologist looking for the flexibility of a full or part time role? Do you have previous experience supporting Adults with Neurological conditions?

Service Care Solutions are recruiting for an experienced Consultant Clinical Psychologist to support our established client in the Cambridgeshire area. The service provides specialist therapeutic and rehabilitation pathways for those affected by a neurological or mental health condition for which challenging behaviour may be the leading impairment.

The service provides specialist treatment, rehabilitation and complex care for Adults with a range of Neurological conditions including Huntington's disease, an acquired or traumatic brain injury, frontotemporal dementia or functional disorders. The unit has 38-beds across 4 wards.

Job Purpose: Consultant Psychologist

Salary: £80,000 - £85,000 per annum + £250 SCS Sign-Up Bonus

Location: Cambridgeshire

Working Hours: Monday to Friday, 09:00-17:00

Contract: Full-time | 37.5 Hours

The post holder has delegated responsibility for clinical activity in the service. Key functions include enablement and delivery of the Strategic and Clinical strategies in order to grow and further develop the neurobehavioral care pathway, and to identify and develop, where appropriate, additional services for other neurological conditions.
Key Responsibilities:

• • Develop and implement strategic and clinical strategies for neurological care pathways.
  • Lead and oversee specialised psychological programs.
  • Provide supervision and training to the transdisciplinary team.
  • Conduct assessments and design tailored treatment plans for service users.
  • Ensure all therapeutic approaches are evidence-based and measured for effectiveness.

Essential

• To be registered with HCPC
• Experience of managing a caseload involving assessment and treatment of dysphagia

Benefits

• 33 days annual leave inc. Bank Holidays - plus your birthday off
• Lunch vouchers
• Wellbeing support and activities
• Career development and training
• Pension contribution
• Life Assurance
• Enhanced Maternity Package
• Flexible working opportunities

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• £250 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £250. That's £1000 if you refer 4 friends - easy money whilst helping out your friends and family!

Nursery Practitioner
Epsom and St Helier University NHS Trust
Woodlands Day Nursery
St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA
Monday-Friday (08:00-16:00 or 09:00-17:00)
£14ph Weekdays

Job Overview

The post holder will work as part of a team to provide high standards of childcare and education to the children in the nursery, ensuring the aims and objectives of the nursery are fulfilled and provide a safe, caring environment.

Responsibilities

Woodlands Day Nursery at St Helier Hospital is looking for a Nursery Practitioner to join their established professional childcare team. This 72 place Day Nursery, offers childcare to staff of Epsom and St Helier NHS Trust and also runs a 24 place playscheme during school holidays.

The Ideal candidate will be qualified to a minimum level 2 in Childcare or equivalent, or have experience working with children aged 6 months to 5 years. Additional experience with children aged 5-12 years would be desirable.

You will need to be an enthusiastic, self-motivated person who can take on the role of key person and plan accordingly for those children interests, as well as supporting colleagues within the team. You will need excellent communication skills, effective customer care skills and be a good team player.

We also offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest, please just respond to this advertwith an up to date copy of your CV or call Jake on 01772 208963.

Registered Service Manager - CQC

Bradford, Shipley

£29,000 - £31,000

37.5 hours a week

Caring, dynamic and highly motivated Registered Manager required in the Shipley area.

As the Registered Service Manager you will lead the operational management of four small supported Living Services across Bradford; these services support adults with learning disabilities. These services have been developed to meet the needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge.

Responsibilities

• Ensure that our services are of the highest quality, and meet all CQC standards and contract requirements.
• You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans.
• You will promote and re-enforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.
• Recruitment and selection of staff matched to needs of service users
• Deployment of staff to meet the needs of service users
• Maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Contract management

This a fantastic opportunity to join an established, award winning company.

For more information, please call Rhys Jones in the Safehands office.

INDPERM

Are you an Occupational Therapist seeking a new challenge? Do you have previous experience supporting Adults?

Service Care Solutions are working with Coventry and Warwickshire Partnership NHS Trust to recruit a Band 6 Occupational Therapist to support a Community Therapy Service in the Coventry area. The successful candidate will work as part of the Therapy Service and provide support to Adults with a range of Mental Health conditions and Dementia.

The contract duration is for 3 months with the likelihood of extension. This is a full-time placement with 37.5 hours available. Part-time applications of 3 Days or more will also be considered.

Shifts: Monday to Friday, 08:00 - 16:00

Location: Coventry

Pay: £25.00 p/h LTD

Bonus: £250 Sign-Up Bonus

Job Purpose - Band 6 Occupational Therapist

The post holder will work as part of a multi-disciplinary team, carrying a defined clinical caseload for individuals. The successful candidate will provide Occupational Therapy for Adults with various mental health conditions and Dementia.

Key Responsibilities

• To provide a high-quality service by a dedicated team for patients referred to the Community Therapy Service
• Maximise independence, active lifestyle and minimise disability.
• Being proactive in facilitating independent living in the community wherever possible, by working with patients and their carers and other members of the team by setting realistic goals and evaluating their outcomes

Requirements

• Occupational Therapy qualification
• HCPC Registration
• UK Driving License and Access to Own Method of Transport

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• £250 Referral Bonus - Simply refer your friend. If they get the role, we'll give you £250. That's £1000 if you refer 4 friends - easy money whilst helping out your friends and family!

How to Apply?

To Apply for this role or discuss vacancies we may have closer to home, please contact Aaron on 01772 208 963 or Aaron.Reeves@servicecare.org.uk

Are you looking for a new opertunity?

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Glasgow.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi- screen environment.

• Start date: 15/07/2024
• Payrate: £12.97 perhour
• Location: Glasgow, G21 1AA
• TemporaryContract:10-12weeks

Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday –

Saturday, and 9am – 4pm Sunday.

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Who are we looking for?

Who are we looking for?

We’re looking for people with a flair for customer service and a passion for delivering service
excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively.

Desirable qualities would include:

• A proven record in a fast-paced customer service
• Quick, accurate typist with a high attention to
• A proven record of delivering exceptional quality and meeting personal quality
• An ability to deal with difficult complaints in a kind, supportive and professional
• Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels
• Must be computer literate and proficient in the use of email, spreadsheet and word processing
• Creative problem solver, owning the issue through to
• Proficiency with inputting specific datasets, must be accurate, concise and
• Able to make decisions involving money based on specific
• Achieve first time resolution with quality telephony

What experience/skillset do you need?

• Call centre/contact centre experience is essential
• A passion and commitment for delivering a great customer
• Ability to prioritise and manage workloads to
• Flexible and innovative with ability to easily adapt to changing customer

Proud member of the Disability Confident employer scheme

Are you a Consultant Microbiologist? Do you have experience in medical microbiology and virology?

Service Care Solutions are recruiting for an experienced Consultant Microbiologist for a Permanent positions supporting University Hospitals Plymouth NHS Trust. The post holder will play a crucial role in shaping the microbiology services, contributing to the enhancement of patient care through innovative diagnostic approaches and rigorous infection control measures.

Key Details: Consultant Microbiologist
Grade: Consultant
Salary: £99,532 to £131,964 a year (dependent on experience)
Contract: Permanent
Working Pattern: Full-time, Part-time
Location: Plymouth

Key Responsibilities:

• Oversee Diagnostics: Supervise diagnostic methods and interpret lab results.
• Clinical Liaison: Provide on-call advice and manage significant results.
• Infection Control: Develop and implement infection prevention programs.
• Committee Participation: Engage in relevant hospital committees.
• Develop Policies: Maintain clinical guidelines and SOPs.
• Risk Management: Identify and mitigate departmental risks.
• Operational Planning: Manage lab operations and introduce new tests.
• Training: Educate and train medical students and professionals.
• Clinical Audit: Participate in and implement clinical audits.
• Research: Conduct and publish research in medical microbiology.

Essential Requirements:

• GMC Registration: Full and specialist registration with the General Medical Council (GMC) with a licence to practise.
• Completion of Training: Certificate of Completion of Training (CCT) in Medical Microbiology or within six months of award.
• FRCPath Qualification: Fellowship of the Royal College of Pathologists (FRCPath) or equivalent qualification.
• Broad Training and Experience: Extensive training and experience in Medical Microbiology and Virology.
• Clinical Independence: Ability to deliver service independently without direct supervision.

Benefits:

• 32 working days per year, plus public bank holidays - Increases to 34 working days after 7 years as a consultant
• £250 starting bonus paid by Service Care Solutions
• Access to an onsite nursery and the Derriford Centre for Health and Wellbeing
• Accredited by the national Workplace Wellbeing Charter
• Occupational Health services including counselling
• Available studio flats with modern amenities
• Includes phone, broadband, digital TV channels, and more
• Hot and cold meals available 24 hours a day
• Access to the Discovery Library with contemporary facilities

To Apply:
Please send your up-to-date CV to Aaron at Aaron.Reeves@servicecare.org.uk

Do you know someone who may be interested? Simply send me their details - If they join and begin work with Service Care Solutions for the first time, you will be entitled to a Referral Bonus of up to £750!

Looking for something Temporary? We have LOCUM contracts available in your area. Please get in touch to enquire.

Supported Living Manager Oswestry
Leading Provider
Full time, permanent role
Salary: C. £30000

Are you passionate about making a difference in people's lives? We have an exciting opportunity for a Supported Living Manager to join our team in Oswestry!

Your new company is a dedicated provider of supported living services, committed to empowering individuals to live independently. Your service in Oswestry supports adults with Learning Disabilities, Challenging Behaviour, Mental Health, and Autism.

Role Overview: As a Supported Living Manager, you will oversee the day-to-day operations of an established and homely supported living service.

Your responsibilities will include:
" Team Leadership: Inspire and lead a team of support workers, ensuring high-quality care and support for your residents.
" Service Management: Efficiently manage resources, budgets, and service delivery while maintaining excellent quality standards.
" Person-Centred Approach: Foster positive relationships with residents, promoting their independence, well-being, and personal growth.
" Compliance: Ensure compliance with regulations, policies, and best practices in health and social care.

Requirements:
" Experience within a team leader, deputy or service manager role for community care or supported living services.
" Experience supporting adults with learning disabilities
" Minimum of level 3 in health and social care with commitment to securing the level 5
" Excellent leadership and communication skills.
" Passion for improving lives and creating a supportive environment.

What We Offer:
" Competitive salary c. £30000 based on experience.
" Opportunities for professional development and training.
" A supportive and collaborative work environment.
" Health and well-being benefits
" Continued progression and development

How to Apply: If you're ready to make a meaningful impact, apply now!

Join our team as a Food Service Assistant in Newbridge and be a vital part of delivering exceptional food services! We're looking for enthusiastic individuals to come and join us at our prestigious corporate site. If you have a passion for hospitality then we would like to hear from you! Join Sodexo and be part of something greater!

What you’ll do: 

• Assist in the preparation and serving of high-quality meals
• Maintain cleanliness in food service areas
• Collaborate with the kitchen and service team for smooth operations
• Uphold food safety and hygiene standards
• Provide excellent customer service to enhance the dining experience

What you bring:

• Previous experience in a food service role is advantageous
• Great interpersonal skills and a customer service mind-set
• Ability to work in a fast paced environment
• Basic knowledge of food safety hygiene
• Team player

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• Food Service Assistant
• Monday to Friday 16:00-22:30, Occasional Weekend 3.5hr Shift
• 30 Hours worked per week
• €12.70 per hour + Sodexo Benefits.
• Free parking onsite
• Online Recognition Scheme (Reward Hub)

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Electrical Field Service Engineer

UK

£44K (OTE £60K)

Permanent

Working with a well established engineering company who provide products and services for the carton, corrugated, flexible, narrow mid-web and digital packaging industry, throughout the UK, Ireland and Scandinavia.

You will be providing timely and efficient machine repairs, installations and upgrades for customers.

Key Responsibilities – Electrical Field Service Engineer

• Repair and installation of new machines
• Relocation of existing equipment
• Customer training
• Preventative maintenance
• Ordering parts necessary to perform installations and repair
• Troubleshooting problems
• Proactively recommend the necessary service and maintenance programmes

Qualifications & Experience – Electrical Field Service Engineer

• HNC or equivalent in Electrical Engineering
• Ability to diagnose faults and make recommendations in customer environment
• Ability to communicate effectively with the customer
• Full UK drivers License
• Strong analysis skills and attention to detail
• Strong communication and interpersonal skills
• Ability to multi-task in a dynamic environment

On offer

• Up to £44K (OTE £60K)
• 25 days holiday + purchase and sell holidays
• 4.5% pension contribution/Company match
• Company Car
• Private Healthcare
• Company loyalty reward after 2 years, 5% of monthly salary
• 1st months training is at the HQ based in Switzerland
• Working 1 weekend in 2

For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Customer Service Advisor – Glasgow

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Glasgow.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi- screen environment.

• Start date: 15/07/2024
• Pay rate: £12.97 per hour
• Location: Glasgow, G21 1AA
• Temporary Contract:10-12 weeks

Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday.

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Who are we looking for?

We’re looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

• A proven record in a fast-paced customer service
• Quick, accurate typist with a high attention to
• A proven record of delivering exceptional quality and meeting personal quality
• An ability to deal with difficult complaints in a kind, supportive and professional
• Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels
• Must be computer literate and proficient in the use of email, spreadsheet and word processing
• Creative problem solver, owning the issue through to
• Proficiency with inputting specific datasets, must be accurate, concise and
• Able to make decisions involving money based on specific
• Achieve first time resolution with quality telephony

What experience/skillset do you need?

• Call centre/contact centre experience is essential
• A passion and commitment for delivering a great customer
• Ability to prioritise and manage workloads to
• Flexible and innovative with ability to easily adapt to changing customer

Proud member of the Disability Confident employer scheme

Are you a highly organised individual with experience in medical administration?
Join a dedicated team supporting children, young people, and adults living with mental health challenges, specifically ADHD. Our client, an established healthcare provider, offers a rewarding opportunity for a highly organised individual with administration experience in a medical setting.
Job Summary:
As an Administrative Support Specialist, you will play a crucial role in ensuring the smooth operation of our clinical services.

Secretarial Administrator
Location: Sheffield
Salary: £25,521 per annum (increasing to £27,040 after probation)
Additional Benefits: £150 Welcome Bonus
Contract Type: Permanent, Full-Time (9am - 5pm, flexible hours)

Key responsibilities include:

• Drafting Professional Correspondence: Write clear, accurate, and professional letters to GPs and medical professionals.
• Document Management: Efficiently manage electronic filing systems and email correspondence.
• Team Support: Provide administrative assistance to ensure seamless service delivery, including the production of high-quality letters.

Required Skills and Experience:

• Technical Proficiency: Competence with MS Office Suite (Word, Excel, Outlook) and adept at using electronic health records.
• Organisational Skills: Excellent time management and ability to prioritise tasks effectively.
• Positive Attitude: Thrive in a dynamic environment, remaining calm under pressure.
• Clinical Administrative Experience: Previous experience in an administrative role within a clinical or healthcare environment.

Why Join Us:
At SCS, we value and reward our team members:

• Agency Switch Bonus: Receive £150 when you switch from your current agency to SCS.
• Welcome Bonus: Enjoy a £150 bonus after completing 150 hours in your new role.
• Referral Program: Earn up to £750 for referring qualified candidates who join our team.

To Apply:
Contact Aaron Reeves at Aaron.Reeves@servicecare.org.uk or call (01772) 208 963.

Main duties Responsibility for ensuring: Standards of work are maintained and local and Trust policies are adhered to. Work is customer focused, timely and of a high quality. All telephone contacts are managed with good communications skills, taking and relaying messages and using initiative to respond to queries on behalf of the service. Calls from distressed parents and carers are dealt with in an empathetic manner, using initiative to respond appropriately, escalating to a nurse when available. Liaison with other professionals on behalf of the service and acting as a consistent point of contact for effective communication; via telephone, email or letter. Maintenance and support effective diary management for the CCNS, applying staffing, appointments and meetings as required. Mail is dealt with, prioritising those requiring clinical decision-making via a nurse and sorting and storing as required. Provision of a high standard of word-processed letters, documents and reports to meet service requirements adhering to confidentiality and Trust record-keeping. Photocopying, scanning, storing and distributing documents as required, in line with Trust policy. Organisation of stored information using the Trust systems and local shared drive in a clear and consistent manner; ensuring compliance with the agreed record keeping systems of the Trust. All patients are registered, referrals applied, appointments are booked as per CCNS calendar and that attendance/non-attendance information is accurately recorded on all appropriate databases. Use of the Trust tracking system for request of healthcare records by nursing staff is adheres to the Trust Medical Records Policy. Creation and maintenance of accurate databases of defined patient information in order to evidence service activity. Arrangement of meetings, room bookings, production of agenda documents and minute taking as requested. To arrange translation services, in liaison with nurses, as required. This may include foreign language and/or sign language translation. Ensure that such services are available for the booked patient visit/meeting. Monitoring, ordering and maintenance of stock levels of agreed items, ensuring rotation of stock. Requisition of stock and non-stock items via SBS and NHS Supply chain requesting purchase orders, processing invoices, receiving and receipting on delivery, unloading and storing. Seeking clinical decision making when items are out of stock. Support for senior nurses in Health Roster creation, in order for their subsequent management of Health Roster. Working with the CCNS to identify opportunities for service and office systems development and improvement, implementing changes as agreed. Identified risks are escalated to Senior/Lead Nurse and documented in a timely manner in accordance with Trust and local policy. Identified safeguarding issues are escalated to Senior/Lead Nurse/Safeguarding Team and documented in a timely manner in accordance with Trust and local policy. Informing the Service Lead/Nurse Leadership Team of any relevant untoward incidents/accidents, complete Datix and ensure that appropriate, corrective action and documentation takes place in accordance with Trust policy. Equipment is maintained in accordance with local and Trust policy. Defective equipment is reported, without delay, in accordance with Trust procedures. Resources are efficiently and effectively used. Awareness of the Trusts complaint policy and appropriate action in seeking advice from senior nurses as appropriate. Responsibility for self and awareness of the Health, Safety and Welfare of others in the office working environment, complying at all times with Trusts Health and Safety policies and procedures. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of infant, children and young peoples rights and diversity and ensuring fair access to services. Education Training and Personal Development To proactively seek learning and development opportunities specific to role. To attend mandatory and statutory training as dictated by the Trust. To maintain own development and identify on going education needs in accordance annual appraisal process; creating a personal development plan. To participate in 1:1 feedback and meetings, identifying and reviewing areas for development. Service improvement To facilitate a high quality, efficient and cost effective service through identifying improvements and bringing them to the attention of the Lead Nurse. To utilise new knowledge and evidence to develop innovative ways of working. To participate with updating administrative specific sections of local procedures and guidelines. Other Role-Specific Duties To undertake additional administrative tasks, responsibilities and reasonable duties delegated or requested by the Lead or Senior Nurses; as the needs of the service require. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Childrens Community Nursing Service and organisation. Flexibility to support the CCNS Epsom based Administrator as required.

Job Title: Housing Support Worker
Location: Worcester
DBS Level: Enhanced Adult
Service Users: To be determined based on location confirmation
Working Hours: 40 hours per week, Shift pattern - Monday - Friday 8 am - 4 pm / 2 pm - 10 pm, 1 Saturday a month
Car Driver Needed: Yes
Own Vehicle Needed: Yes
Valid Business Insurance Required: Yes

Lone Working: Yes
Working from Home: Yes
Number of Properties: 3 / 4

Main Duties:
As a Housing Support Worker, your main responsibilities will include:

• Planning and delivering effective support and safety plans for service users, involving specialist agencies as necessary.
• Ensuring properties are adequately equipped, maintained, furnished, and cleaned to provide a safe and comfortable environment for residents.
• Supporting residents in understanding their responsibilities to maintain tenancies and future accommodation, assisting with benefits to promote independence.
• Empowering and motivating service users to identify and achieve their desired outcomes.
• Developing move-on plans with service users, identifying realistic options for their future housing at the earliest opportunity.

Requirements:

• Full UK Driving Licence and access to own vehicle with valid business insurance.
• Enhanced Adult DBS Certificate.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in supporting individuals with complex needs.

How to Apply:
To apply, please send your CV and a covering letter addressing how you meet the requirements to connor.sarginson@servicecare.org.uk. Please indicate the job title in the subject line of your email.