Total 531 customer service job vacancies in manchester greater manchester m1 4bt

Are you a skilled community nurse looking for flexible ad hoc shifts? Join our NHS Community Mental Health Teams in Greater Manchester and Cheshire!

Position: Community General Health Nurse
Shift Type: Ad hoc, 9-5 day shifts
Location: Greater Manchester and Cheshire
Pay Rate: Up to £40 per hour (umbrella)
Sign-Up Bonus: £250 upon joining
Referral Bonus: £350 for referring a colleague or friend

Requirements:

• Previous experience in community nursing is essential.
• Up to date NMC pin
• UK drivers license

Responsibilities:

• Provide treatment and care to individuals in a home and clinical setting.
• Collaborate with our dedicated Community Mental Health Teams.

If you're passionate about making a difference and have the necessary experience, we'd love to hear from you!

To Apply or For More Information: Contact us at katie.porter@servicecare.org.uk

Finance Officer
Local Authority Tameside
Ashton Under Lyne
Office based role
Monday to Friday 08:30 - 17:00
9 Month Contract

£15.67ph - £24.84ph Umbrella

Job Purpose

I am currently recruiting a Finance Officer to join a local authority on a temporary basis to cover a secondment. This role is ideal for someone with local authority experience, particularly in supporting engineering and town centre regeneration projects. The successful candidate will be part of an 8-person team, working closely with budget holders to manage both revenue and capital budgets effectively.

This is an excellent development opportunity for anyone wanting to broaden their experience and be involved in a number of high profile pieces of work over the coming months. The role would be supporting on both revenue and capital aspects of the budget and will play an important role in supporting budget holders to move to self service over the coming months.

Main responsibilities

• Provide financial management and business planning advice to management, and clients.
• Contribute to financial reporting that meets corporate governance and client needs.
• Support managers in monitoring budgets, identifying variances, and advising on corrective actions.
• Ensure compliance with financial rules, accounting practices, and legislation.
• Build strong working relationships with clients to understand their financial needs and provide tailored advice.
• Participate in client management meetings, offering financial insights.
• Ensure accurate financial data reporting in line with corporate governance and client requirements.
• Support the preparation of the Council's revenue budget, medium-term financial strategy, and annual accounts.
• Assist in financial modelling and cost analysis for service plans.
• Contribute to service transformation and efficiency initiatives, identifying cost savings and improvements.
• Assist in delivering efficiency savings plans aligned with corporate financial goals.
• Contribute to business planning and risk management strategies.
• Manage day-to-day work priorities and deadlines.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Company: Service Care Solutions
Trust: Greater Manchester Mental Health NHS Foundation Trust
Location: Crossgate House, Trafford, Greater Manchester, M33 7FT

Position: Community Psychiatric Nurse
Specialisation: CMHT - Early Intervention

Shift Pattern: Monday - Friday | 9am - 5pm
Pay Rate: £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Conduct mental health assessments to understand a patient's needs, strengths, and risk factors.
• To be responsible for own caseload & documentation.
• Provide immediate support and intervention for patients in mental health crises, such as suicidal ideation or severe anxiety episodes.
• Collaborate with psychiatrists, social workers, occupational therapists, and other healthcare professionals to provide comprehensive and coordinated care.

Qualifications and Requirements:

• Fully enhanced, valid DBS
• Community experience
• Must have mental health nursing degree

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch!

We are recruiting for a Customer Service Advisor / Helpdesk Advisor for a fast-growing Telecommunications company based close to the Altrincham area.The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail.

The salary is GBP24,000pa with a realistic OTE of GBP26,400pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders.
The Working hours are 4 x 10hr shifts across 7 days Monday to Friday between the hours of 8am - 8pm, Sat and Sun 8am - 6pm and overtime can be available, paying double time.
Hybrid working is available 1 day per week and over the weekend!

What will you be doing as Customer Service Advisor / Helpdesk Advisor?

• Handling any incoming customer queries via telephone, email & live chat
• Troubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issue
• Collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customer
• Develop an in-depth knowledge of the companys products and services
• Manage a busy workload and assess priorities
• Accurately record all information and dialogue with the customer on internal system
• Any other ad-hoc duties as required

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be ideal
• The role is dealing with in-depth investigative issues needing a high level of ownership and attention to detail
• Proactive and solutions focused approach to work
• Excellent communication skills, with ability to deliver the message with confidence and empathy
• Must be able to listen well and really pinpoint the issue needing to be resolved
• Enjoy working as part of a team, and have the drive to work from own initiative

What will you get in return for your work as a Customer Service Advisor / Helpdesk Advisor?

• The salary is GBP24,000pa with a realistic OTE of GBP26,400pa
• Overtime available each month paid at double time
• Working hours are 4 x 10hr shifts across 7 days Monday to Friday between 8am - 8pm, Sat and Sun 8am - 6pm.
• Hybrid working is available 1 day per week and the weekend shifts are all remote working
• Holidays: 25 days holiday + bank holidays
• Opportunities for progression and personal development
• Chance to join a fun, dynamic working environment

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Are you a skilled community nurse looking for flexible ad hoc shifts? Join our NHS Community Mental Health Teams in Greater Manchester and Cheshire!

Position: Community General Health Nurse
Shift Type: Ad hoc, 9-5 day shifts
Location: Greater Manchester and Cheshire
Pay Rate: Up to £40 per hour (umbrella)
Sign-Up Bonus: £250 upon joining
Referral Bonus: £350 for referring a colleague or friend

Requirements:

• Previous experience in community nursing is essential.
• Up to date NMC pin
• UK drivers license

Responsibilities:

• Provide treatment and care to individuals in a home and clinical setting.
• Collaborate with our dedicated Community Mental Health Teams.

If you're passionate about making a difference and have the necessary experience, we'd love to hear from you!

To Apply or For More Information: Contact us at katie.porter@servicecare.org.uk

Housing Officer
Manchester
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Manchester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Manchester.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

Payroll Technician
Accounting Service
Stockport Area
Monday to Friday 09:00-17:00 (37.5 Hours per week)
Permanent Role
£25,500 - £27,500 per annum

Responsibilities & Duties

* Ensuring all payments are processed accurately and on time
* Processing payroll as per each client's/agency partner's requirements
* Managing a portfolio of clients and ensuring checklist is completed each payroll cycle
* Assessment of the correct PAYE and National Insurance being levied on each pay slip
* Reconciling payments on a weekly basis
* Look into and resolve various technical payroll queries
* Build rapport with clients and employees, delivering exceptional customer service.

Required Skills and Qualifications

* Experience in a Payroll Technician, Payroll Officer, Payroll Administrator or similar
* Ideally fully or part CIPP qualified in Payroll Technician certificate, though not essential.
* Enthusiastic, with an ability to quickly build a warm relationship with customers, employees and subcontractors by telephone and email.
* Outstanding communication and organisational skills, customer focused, with an empathetic and caring attitude and commitment to 'getting the job done' before the end of each day.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

DUTIES AND RESPONSIBILITIES To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary. To support the delivery of high quality, cost effective services to the Trust and to NHSE. Provide managerial support to clinical services across Radiotherapy and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Provide and receive highly complex, sensitive, or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome. Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained. Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Develops own work plan in line with directorate, divisional and Trust objectives. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within Radiotherapy. Be an authorised signatory for payments where appropriate. Undertakes day to day budget management duties, including monitoring spend against designated budgets. Assists Radiotherapy leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate. Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Contributes to budget setting for services within the directorate. Ensures organisational procedures are deployed across department for control of activities against budget. Ensures that teams work to achieve organisational effectiveness and deliver services within available resources. Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget. Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time. Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff. Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies. Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process. Identify staffing needs necessary to support new and increasing workload of the directorate. Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Strategic planning, service development and improvement Supporting the Clinical Service Manager for Radiotherapy to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures regular progress reports, data sources and project reports are produced and submitted to the Clinical Service Manager for Radiotherapy and presented to project boards/NHSE where appropriate. Plays a key role in service planning and development for the Radiotherapy business, administration, and performance. Information Management Assisting the Clinical Service Manager for Radiotherapy, Head of Radiotherapy and Proton Services and Divisional Management with information to support reporting requirements, such as cancer targets/activity. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives. Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development. Negotiates, influences, persuades, and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders. Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients. Develops and implements processes that support good communications both within the Trust and division. Actively works with clinicians, managers, and staff to develop an environment that promotes continuous service improvement. Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression. Health & Safety Monitor and maintain health, safety and security of self and others in own work area. Identify and assess potential risks in work activities and help others in how to manage these risks appropriately. Act as a role model and work within legislation and Trust procedures on risk management. Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system. Identify training needs in health and safety whilst identifying appropriate resources. Additional Requirements In the absence of the Clinical Service Manager for Radiotherapy, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Inclusion on the trust Duty Manager Rota To abide by all Trust policies and procedures. To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Fostering Support Worker with Wigan Council.

Wigan Council are currently looking for someone who is happy to work 37 hours per week.

Key Responsibilities:

• Case Management: Act as the primary point of support for foster carers, offering guidance and practical help.
• Direct Support: Deliver individualized support programs to children, young people, and their carers to prevent placement disruption.
• Training & Development: Co-run support groups, and facilitate training for foster carers to enhance their skills and capabilities.
• Multi-agency Collaboration: Work closely with professionals across various sectors, including health, education, and social care, to support the welfare of children and young people.
• Fostering Recruitment: Assist in recruiting foster carers, conducting initial assessments, and providing information about the role of fostering.
• Administrative Duties: Maintain detailed records, contribute to annual reviews, and prepare reports for meetings and court when required.
• Service Development: Engage in service improvement initiatives, participating in team meetings, and ongoing training.

What We're Looking For:

• Qualifications: NNEB, BTEC in Nursery Nursing, NVQ Level 3 in Childcare and Education, or equivalent qualifications in Children and Young People's Health & Social Care.
• Experience: Demonstrated experience working with children, young people, and families, especially within a team setting, and collaborating with external agencies.
• Skills: Strong record-keeping, report-writing, IT skills, and the ability to assess needs and plan individualized programs.
• Knowledge: Understanding of Fostering Regulations, National Minimum Standards, and Care Planning Regulations.
• Personal Attributes: Excellent interpersonal skills, the ability to work constructively within a team, and a proactive approach to problem-solving. Must be flexible to work on a rota system and adaptable to changing demands.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Our client in Bolton is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Our client in Wigan is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Service Care Solutions are looking for a Catering Manger to work with in Newton Heath on a 5-month contract.

Location: Newton Heath

Job role/responsibilities:

• Supervise and allocate duties to unit catering staff, ensuring efficient operation.
• Manage menu additions with attention to pricing and Operations Manager's directions.
• Maintain continual availability of menu items and ensure highest standards of food delivery, presentation, and cleanliness.
• Ensure food items are prepared following correct cooking procedures and manufacturers' instructions.
• Deliver efficient hospitality services (tea, coffee, buffets, working lunches) as requested.
• Control purchasing, maintain portion control, and ensure trading percentages are maximised, including monitoring external markets, and completing trading returns.
• Maintain hygiene standards, conduct health and safety checks, and comply with GMP's policies on health, safety, diversity, and equality.

Qualifications:

• City and Guilds 706/1, 706/2 or equivalent.
• Food Hygiene Certificate or equipment.

Knowledge/Experience required:

• Supervised/managed/trained staff in a catering environment.
• Carried out all catering duties, including knowledge of personal hygiene, food hygiene and health and safety procedures.
• (Training will be given in the use of techniques, procedures, policies and safe handling of equipment/materials).
• Worked in a fast-food environment.
• Trained staff in cooking procedures and Health and Safety matters.
• Involved in unit costs/overhead controls. Dealt with suppliers to purchase foodstuffs, materials etc.

If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Manager - Bolton

Salary - Up to £45,000 Basic + Bonus

Days - Monday - Friday, 8:30am - 5pm

Ref - OC19034

We have a new job vacancy available for a Service Manager / Aftersales Manager in Bolton. This role suits a confident, driven and proven Service Manager, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the UK's leading main dealer groups and they're rapidly growing, making it the perfect time to join. If you're a Service / Aftersales manager currently on the lookout, then apply now!

Service Manager Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Manager Role:

• You will be managing a Service department with a team of experienced Vehicle Technicians, Service Advisors, Administration, Parts department and drivers.
• Smooth and efficient running of the service department
• Controlling spend and overseeing department budgets
• Drive customer service
• Monitoring KPIs
• Driving the team, support and training
  

Service Manager Requirements:

• Must have atleast 2+ years experience as a Service / Aftersales Manager
• Strong Management & Interpesonal skills
• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Join us as a Customer Service - Personal Banker in Manchester

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35 hours
• 6 month fixed term contract
• You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.