Total 29 customer service job vacancies in bridgwater ta5 1tp

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role
This is a newly created Temporary Customer Services Advisor with an immediate start and an expected duration through to March 2025.
You will be joining an experienced team; your duties will be varied and include:

• Providing customers with prompt, effective and courteous front-line service.
• Working as part of the primary team who answers switchboard calls.
• Data processing into CRM system, responding to complex enquiries.
• Ensuring that customers are provided with relevant information and agree further follow-up actions.

What you'll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:

• Knowledge of MS Outlook, the Internet or similar software
• Experience working in a customer-facing environment.
• The ability to find research and extract information.
• Proven experience in research and problem-solving
• Good level of communication skills, both written and verbal
• A confident, approachable manner with the ability to communicate with a range of people.
• Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.

What you'll get in return In return, you will receive:

• An immediate start (expected duration through to March 2025)
• Hourly rate £15.54 including holiday pay
• Subsidised parking
• 37 hours a week (2 shift patterns) Monday to Friday

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role
This is a newly created Temporary Customer Services Advisor working in a call centre with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:

• Providing customers with prompt, effective and courteous front line service.
• Working as part of the primary team who answers switchboard calls.
• Data processing into CRM system, responding to complex enquiries.
• Ensuring that customers are provided with relevant information and agree further follow-up actions.

What you'll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:

• Knowledge of MS Outlook, the Internet or similar software
• Experience working in a customer-facing environment.
• The ability to find research and extract information.
• Proven experience in research and problem-solving
• Good level of communication skills, both written and verbal
• A confident, approachable manner with the ability to communicate with a range of people.
• Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.

What you'll get in return
In return, you will receive:

• An immediate start (expected duration through to March 2025)
• Hourly rate £15.54 including holiday pay
• Subsidised parking
• 37 hours a week (2 shift patterns) Monday to Friday

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Our client in Walsall is looking to hire a Multi Skilled Operative to their team. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£20 ltd per hour
37 Hours Per Week
Tools and Company Vehicle to use during the working day included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Painting and Decorating
• Multi trade ability
• Driving License

Please see attached Job Description for more information as well as a full list of duties and responsibilities.

Service Advisor- Somerset

Salary: £28,000

Location: Bridgwater

Full-Time position + Excellent Benefits

An exciting opportunity has arisen for a Service Advisorto join a well-established new and used car dealership. In this role, you will handle incoming and outgoing calls with customers needing vehicle maintenance, converting these interactions into workshop appointments.

What we are looking for:

- Previously worked as a Service Advisoror in a similar role.

- Proven experience in telephone-based customer service.

- Skilled in IT and customer management systems.

- Excellent communication skills and a customer-focused approach.

What's on offer:

- Competitive salary

- Supportive and collaborative working environment

- Opportunities for professional growth within the company

Apply now for this exceptional opportunity to contribute to a leading automotive group and further your career!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Service Advisor, Parts Advisor, Service Administrator, Service receptionist, Service Adviser, jobs,Service Advisor

Join Walsall Council as a Brokerage Officer in Adult Social Care!

Are you passionate about making a difference in the lives of vulnerable adults? Do you have experience in health or social care and a talent for negotiation and communication? If so, we have the perfect opportunity for you!

Pay: £14.24 per hour
Location: Remote with occasional requirement to work onsite.
Hours: 37 hours per week, full time

This role will initally be a 3 month contract with a view to be extended.

Key Responsibilities:

• Negotiate Care Services: Work directly with care providers to secure the best possible care for our service users, ensuring timely and appropriate support.
• Build Positive Relationships: Develop strong connections with care providers, ensuring that care is delivered effectively and efficiently.
• Collaborate Across Teams: Serve as a vital link between social care teams, external providers, and commissioners, ensuring seamless service delivery.
• Monitor and Manage: Keep up-to-date with market conditions, manage referrals, and ensure all services are provided within budget and in compliance with contractual frameworks.
• Support and Escalate: Handle any concerns or capacity pressures, and escalate risks as needed to ensure the best outcomes for service users.

What We're Looking For:

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex issues clearly to a range of audiences.
• Experience: A background in health and/or social care is essential, with a good understanding of the Adult Social Care agenda and local care practices.
• IT Proficiency: Advanced IT skills, including experience working with multiple information systems and confidently handling data.
• Problem-Solving: The ability to make critical decisions under pressure and manage time effectively to meet challenging targets.
• Flexibility: A proactive approach with the ability to adapt to changing circumstances and work autonomously.

Qualifications:

• Evidence of higher education achievement in social care, health, or an equivalent field.
• Previous office experience and relevant qualifications (e.g., NVQ Level 2 or above).

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

The Service Desk operates Monday and Friday between 07:00 and 20:00, you will be part of a weekly shift pattern (working 7.5 hours per day) to cover these hours. The Service Desk also operates on a Saturday between 08:00 and 14:00, you will be part of a rota to cover Saturdays, approx. 1 week in 30. As an evolving service, we are approaching a requirement to provide additional weekend support (between 08:00 and 18:00 on Saturday and Sunday) in the future. Please refer to the job description and person specification for further details and information regarding this role.

Service Care Solutions are the leading recruitment agency for the Probation Service nationwide. We are currently recruiting for a Probation Officer in Nottinghamshire!

LOCATION: Nottingham, Mansfield or Newark
HOURS: Full time, Hybrid working available
DURATION: On-going contract
PAY RATE: £22.44 - £26.45 PH (DoE)

Duties

• Undertake full range of offender management tasks, including generic Offender Manager responsibilities within Melbourne House, Stoke.
• Support the Probation Delivery Unit
• Carry out safeguarding duties
• Carry out risk assessments and risk management.
• OASys Knowledge, advantageous

Probation Officer Technical requirements

• You must hold a Probation Officer qualification or be a qualified Probation Officer. In addition, successful candidates must hold the following:
  • PQF Honours Degree/Graduate Diploma and Level 5 Diploma in Probation Practice; or
  • Diploma in Probation Studies; or
  • Diploma in Social Work (Probation option); or
  • CQSW (Probation option)
• Knowledge and understanding of the work of the Criminal Justice System and the Probation Service.

If you are interested in applying, please contact Oliver Jefferson on 01772 208962 or send your CV to oliver.jefferson@servicecare.org.uk

**We also offer a £250 referral bonus for any Candidates you successfully refer**

For more information on this role, please refer to the job description and person specification attached.

Rapid Response is a service which aims to meet patients' urgent care needs at home by providing urgent clinical, therapy or support interventions to keep a patient in their place of residence, which is key in improving patient outcomes, preventing avoidable hospital admissions and delivering NHS strategic priorities. Please refer to the attached job description.

Finance Business Partner

Location: Walsall

Contract: Temporary (6-12 months)

Rate: £150 - £200 per day (outside IR35)

Start date: ASAP

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions are recruiting on behalf of a Local Authority for a Finance Business Partner role to join the team on a temporary basis to lead by example in delivering comprehensive financial business partnering services. This role offers the opportunity to provide strategic financial advice, ensure robust financial management, and support transformative initiatives.

Main responsibilities

• Provide strategic financial advice, technical support, resource management, and oversee grant and internal financial control management.
• Support the compilation of Statutory Annual Accounts and ensure robust financial governance and controls are in place.
• Identify and support opportunities to transform service delivery and contribute to business intelligence and benchmarking for informed decision-making.
• Understand customer needs, offer high-satisfaction services, and provide financial advice to budget holders, managers, directors, portfolio holders, and members.
• Provide support for internal and external audits and ensure adherence to guidelines, legislation, and council policies.
• Manage and support accountancy officers and apprentices, ensure performance and deadlines are met, and deputise for senior finance roles when necessary.

Candidate Requirements

• Member of CCAB body undertaking active CPD, or actively studying for a CCAB/CIMA qualification.
• Providing financial support services within large or public sector organisations, preferably local authorities.
• Public sector budgeting, accounting procedures, and financial modeling.
• Develop robust business cases and financial benefits management.
• Strong communication, negotiation, and interpersonal skills, with the ability to adapt to differing customer needs and provide business partnering support.
• Extensive knowledge of local government financial policies, procedures, and statutory regulations.
• Understanding and implementing financial regulations and legislation.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Walsall Council is seeking a dedicated and experienced Attendance Officer to join their School Attendance Support Service on a 12-month contract, with the possibility of extension. This role offers a unique opportunity to make a positive impact on the lives of children and young people in Walsall. *Driving Licence, access to own vehicle and Business Insurance are essential requirements for this role.*

Location: Hybrid basis - home/school visits around Walsall Borough, WFH 1 day a week

Working hours: Monday - Thursday 8.45am - 5.15pm with 1 hour unpaid break, Friday's 8.45am - 4.45pm with 1 hour unpaid break. 37 hours per week.

Pay: £14.41 Per hour

Key Responsibilities:

• To support the School Attendance Support Service with home visits to support attendance.
• To liaise with schools, professionals, and other agencies to address attendance concerns.
• Maintain accurate and appropriate records in respect of casework.
• Contribute to the positive development and welfare of children and young people in Walsall.

Requirements:

• Recent relevant experience within an Education or statutory setting
• Proven experience working with young people/families and work with children
• Enhanced DBS
• Full UK driving licence and access to a vehicle insured for business purposes

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Kat at Service Care Solutions comes with many benefits, including:

• A dedicated consultant to support you throughout your progress
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.