Total 29 science rd research job vacancies in bengaluru ka

Willing to work from office (Monday to Friday) in US-EST shift (Night shift) and suitable candidate will be called to office for F2F interview.

POSITION: Research Associate 
EXPERIENCE: 2+ Year in international outbound calling
LOCATION: Bangalore
LANGUAGE (Fluent): English Language 

BROAD RESPONSIBILITIES:

• Recruiting healthcare professionals to participate in online MR surveys as well as for panel recruitment.
• Coordinate with project owners, provide daily updates and consistently deliver as per the set targets and timelines for each data collection projects.
• Cold calling and lead generation.
• Follow-up and reminder calls.
• Build and maintain a good rapport with respondent.
• Online mining and desk research.
• “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.

PRE-REQUISITES FOR THE ROLE:

• Very good cold-caller with strong convincing and soft skills. Soft skill trained resources from sales processes are preferred.
• Should be willing to work in target orientated environment with stringent timelines. Must have the ability to multi-task and prioritize task independently based on targets & timelines.
• Neutral accent with no MTI/local influence.
• Experience in lead generation and awareness of standard rebuttals to pass the gatekeepers.
• Proactive & spontaneous thinker and can change pitch of the call to achieve results.
• Ability to mine contact information from free online sources.
• Should have the ability to comprehend survey screener logic.
• Proficient in using MS excel & word.
• Good interpersonal skills.

We are seeking a highly motivated and talented Software Development Engineer to join our team at Western Digital. In this role, you will be instrumental in developing and maintaining our digital twin infrastructure and machine learning software tools. Key responsibilities include:

1.      Develop and enhance our digital twin infrastructure to improve efficiency and accuracy across the design and manufacturing processes.

2.      Leverage machine learning and data analytics techniques to optimize the design and manufacturing process, develop design recommendation systems, identify anomalies, and support failure analysis.

3.      Design, develop, and maintain software tools that streamline simulation workflows, minimize human error, and enhance the interpretation of simulation results.

Job Overview

The Qualitative Research Analyst will be responsible for analysing qualitative transcripts from interviews, focus groups, and other qualitative research methods. This role is crucial for uncovering key themes and insights from qualitative data that inform strategic healthcare decisions. The ideal candidate must have a background in healthcare or life sciences, with a strong focus on qualitative analysis.

Key Responsibilities

• Transcript Analysis: Analyze qualitative transcripts, identifying recurring themes, insights, and patterns relevant to healthcare, pharmaceutical, and medical device sectors.
• Data Interpretation: Synthesize findings from transcripts into clear and actionable insights, contributing to reports and presentations for internal teams and clients.
• Content Grid Development: Transform Qual transcripts into high-quality content grids to be used as final deliverables. Proficiency in creating Qual Content Grid structures and organizing transcripts into the content grids.
• Report Development: Assist in drafting sections of research reports based on transcript analysis, providing concise and insightful summaries of findings.
• Collaboration: Work closely with research managers and other analysts to ensure that insights from transcripts align with project goals and client needs.
• Quality Control: Ensure the accuracy and consistency of data interpretation and analysis throughout the research process.
• Healthcare Expertise: Apply knowledge of healthcare industry trends, patient pathways, and stakeholder perspectives to enrich the analysis.

• Experience:
  • 1-3 years of experience in qualitative research, with a focus on transcript analysis.
  • Previous work in Pharma Qual research is essential.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Strong written communication skills for summarizing qualitative insights and contributing to research reports.
• Detail-Oriented: High attention to detail in transcript review and analysis.
• Healthcare Knowledge: Solid understanding of healthcare industry, patient care journeys, and healthcare professionals' perspectives.

Preferred Qualifications

• Experience analyzing transcripts from patient or healthcare professional interviews.
• Familiarity with qualitative research within the pharmaceutical or medical device sectors.
• Ability to understand complex healthcare terminology and issues.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with leading healthcare organizations.
• Professional growth and development in the healthcare research field.
• A collaborative and supportive team environment.

Job Description

Applied AI is taking scientific research and applying it to business problems.

As a Manager of Applied AI engineering team, you will help drive the application of AI across our suite of products in addition to developing the thinking of our team. You will direct and shape the data science philosophy, planning and strategy for the team, as we explore multi-modal, multi lingual use cases through the use of Generative AI.

Responsibilities:

• Inspire, lead and grow a team of data scientist, Machine learning engineers, leads.
• Data Science and Technical leadership for product and across all engineering requirements.
• Clarify our Applied AI philosophy and engineering strategy to key stakeholders and drive consensus
• Continuously improve and drive engineering best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.
• Bring a passion to stay on top of AI trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community.
• Encourage innovation, implementation of cutting-edge technologies, inclusion outside-of-the-box thinking, teamwork, self-organization, and diversity.
• As a key member of the product engineering team, work with product management, architecture and professional services to deliver and maintain compelling products to market
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
• Be a champion for AI test discipline , and evaluation scores, in order to make AI capabilities more deterministic
• Reduce the time-to-insights window for new customers.
• Responsible for the overall development and release life cycle.

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are re seeking a highly skilled and experienced Associate Director/Director of Development to join our A-team (hybrid*). As an Associate Director/Director of Development to lead our development team in creating innovative, custom applications for clinical trials. This role requires a seasoned professional with a minimum of 10 years of hands-on experience in full-stack development using Java, JavaScript, React, and other modern technologies. The ideal candidate will have a strong understanding of clinical research processes, applications, and integrations, coupled with a proven track record in engineering and delivering complex software solutions. As the Development Team Leader, you will guide a small to medium-sized team of developers, driving the creation of cutting-edge solutions that support clinical research and operations. Your innovative mindset and deep technical expertise will be critical in ensuring that our products meet the highest engineering standards and align with business requirements.

In this role your key tasks will include:

• Lead, mentor, and manage a team of developers in the design, development, and deployment of custom applications for clinical trials.
• Foster a collaborative and innovative team environment, encouraging continuous learning and professional development.
• Oversee and contribute to the development of applications using Java, JavaScript, React, and other modern technologies.
• Ensure that all software development is performed to the highest standards, with a focus on scalability, security, and performance.
• Collaborate with cross-functional teams (e.g., product management, clinical operations) to gather and understand product requirements from an engineering perspective.
• Translate business and user requirements into technical specifications, ensuring that the development team delivers solutions that meet or exceed expectations.
• Drive the product development lifecycle from an engineering standpoint, ensuring alignment with technical goals and timelines.
• Leverage your deep understanding of clinical research processes and applications to design and develop solutions that enhance clinical trial efficiency and data integrity.
• Work closely with stakeholders to integrate applications seamlessly with other clinical systems and platforms.
• Bring an innovative mindset to the development process, identifying opportunities to incorporate new technologies and methodologies that drive product excellence.
• Contribute to the strategic direction of the development team and the broader organization, ensuring that our technology solutions remain at the forefront of the industry.
• Ensure that all developed applications comply with relevant regulatory standards and best practices within the clinical research industry.
• Implement and maintain robust testing and quality assurance processes to deliver reliable and compliant products.

To be successful you should possess:

• Minimum of 10 years of hands-on experience in full-stack development, with expertise in Java, JavaScript, React, and related technologies.
• At least 5 years of experience in a leadership role, managing and mentoring development teams.
• Extensive experience in developing custom applications for clinical trials or within the healthcare industry.
• Proficient in full-stack development, including front-end and back-end technologies.
• Strong understanding of software architecture, design patterns, and best practices.
• Experience with integrations, APIs, and data management in clinical research applications.
• Deep understanding of clinical research processes, regulatory requirements, and industry standards.
• Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant applications.
• Ability to gather and understand product requirements and translate them into technical specifications.
• Proven track record in delivering complex software solutions that align with business needs and technical goals.
• Strong leadership and team management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Innovative mindset with a passion for leveraging technology to solve complex problems.
• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Experience with cloud platforms (e.g., AWS, Azure) and DevOps practices.
• Familiarity with machine learning and AI applications in clinical research.

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:

*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.

“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”

Job Title: Clinical Research Coordinator (Entry-Level)

Join our team and launch your career in clinical research!

We're seeking a motivated and detail-focused individual to assist in managing clinical trials. This is an excellent opportunity for recent graduates or those new to the field to gain hands-on experience and develop their skills in a rapidly growing industry.

Responsibilities:

• Assist in planning and managing clinical trials
• Coordinate with study sites and stakeholders
• Maintain accurate and up-to-date trial documentation
• Support patient recruitment and retention efforts
• Ensure compliance with Good Clinical Practice (GCP) and ethical guidelines

Ideal Candidate:

• Recent graduate or new to the field of clinical research
• Detail-oriented and organized
• Excellent communication and coordination skills
• Ability to work in a team environment
• Eager to learn and develop skills in clinical research

Clinical Research

 

 

 

Job Title: Data Science Manager - AI Governance; Innovation

 

About the Tesco Data Science Team 

 

At Tesco; our Data Science team focuses on modelling complex business problems and deploying data products at scale. Our work spans across multiple areas including physical stores; online; supply chain; marketing and Clubcard; where we encourage rotation amongst our Data Scientists so they can gain expertise in different subjects.   

We work on several domains and problem types: online; pricing; security; fulfilment; distribution; property; IoT and computer vision are just some. Our team members spend 10% of their week on learning and personal development. Multiple academic collaborations enrich the team expertise; knowledge sharing events are regular. Furthermore; we have got a great work-life balance; team days and relaxed but engaging culture.  

  

You will be

 

As a Data Science Manager; you will help shape and expand a highly skilled team of Data Scientists focused on delivering a better understanding of the business and optimising processes based on all available data. You will have the following responsibilities: 

 

Owning the innovation process across all business and technical domains and leading the relevant development of data science algorithmic features

Develop; implement and manage AI governance frameworks to ensure ethical and responsible AI practices; while monitoring compliance with relevant regulations and standards

Setting up the team/projects for success by making sure that the projects they are responsible for are resourced appropriately and by unblocking difficult situations 

Leading framing and scoping of Data Science problems across multiple projects 

Line managing data scientists 

Support; guide and mentor the team in their daily work 

Help to define the strategic direction the overall team should take; trading off between contradicting priorities 
Conduct risk assessments; collaborate with legal and technical teams to address governance issues; and educate employees on AI policies and procedures.

Partnering with Engineering to the design complex software systems and influencing the wider team architecture 

Promote data science across Tesco; and promote Tesco across the external Data Science community 

 

 

Skills relevant for the Job

 

 

Mathematical & Statistical Understanding: 

 

A strong numerical higher degree in a mathematical; scientific; engineering or computer science discipline with application to Data Science 

The ability to use your academic knowledge and commercial experience to tackle specific business problems 

An analytical mind set and the ability to use your academic knowledge to tackle specific business problems 

A high-level expertise in Python 

Strong background in Machine Learning 

Experience with Software Engineering best practises (SDLC) 

Experience in designing reliable and scalable ML systems

Experience in open source big-data technologies and cloud 

Experience of setting up and managing open source Data Science environments 





AI Governance related Skills

Knowledge of machine learning; data science; and AI ethics.

Strong understanding of AI technology and ethical considerations

Knowledge of legal and regulatory frameworks related to AI and data protection

Experience in data governance and management

Familiarity with risk management and compliance frameworks

Ability to communicate complex technical concepts to non-technical stakeholders



Management & Leadership Experience: 

 

Proven track record of driving successful innovation projects.

You have previously managed colleagues 

Experience in hiring and building out high performing Data Science teams 

You have experience in setting a strategic direction and running complex data science projects with multiple stakeholders 

You can influence senior stakeholders and have a passion for implementing change 

Experience in developing and managing partnerships with academic institutions

 

A background or strong understanding of the retail sector; logistics and/or ecommerce would be advantageous but is not required. 






Experience relevant for the job 



Experience of leading highly technical Data Science developments involving multiple stakeholders in AI governance

Experience in collaborating with legal; compliance; and technical teams to address AI governance issues.

Experience of coaching / mentoring others in technical approaches 

Experience if leading and managing AI innovation projects from conception to implementation.

Experience of partnering with technology teams to productionize developments and roll out at scale 





 

Business Unit Mission:

The mission of the Associate Director of Quantitative Research is to assist in coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Quantitative Research will also assist with updating processes and internal systems to ensure the team is working as efficient as possible. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on research projects.
• Working closely with the Director of Operations to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Responsible for creating best practice documents between M3 and some of M3’s key accounts. Will serve as a point of contact for some of M3’s key accounts on the Quant team. Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.
• Assist in the training of any new team members, as well as the training needs of current employees.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures.
4. Communicate (verbally and written) in a timely fashion with clients, team members and internal stakeholders.
5. Manage/mentor team of Project Managers and Senior Project Managers.
6. Ensure that the team is carrying their workloads and meeting KPIs.

Supervisory Responsibility: Yes

Outcomes:

• Team maintains an average of 6.4 on customer satisfaction
• Team maintains an average of 60 Net Promoter Score
• Team is meeting or exceeding billing deadlines and goals
• Create a spirited and engaging environment for direct reports
• Responsibility/oversight of at least 2 M3 accounts, and helping to drive an increase in business and client satisfaction.

Competencies:

• Adoption of M3 Initiatives – embrace/advocate new initiatives, adopting promptly and providing feedback
• Collaboration – establishes trusted partner relationships with other department heads
• Continuous Improvement – suggesting improvements; challenging the way we do things with the goal of improving
• Effective/Appropriate Communication – externally with clients/partners and internally with all stakeholders
• Leadership – driving M3 initiatives through the team, keeping morale high, serving as a leader to the team, identifying training needs, providing guidance/feedback
• Solutions Oriented – ability to problem solve, provide multiple solutions that occur on projects, with process, etc.

Minimum Experience: 

• 5+ years of experience in Quantitative Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

In this role, you will perform and supervise study startup and site monitoring within global clinical research projects of novel pharmaceutics. 

Office-based in Bangalore

You will:

• Monitor project timelines and patient enrollment, implements respective corrective and preventive measures
• Act as the main line of communication between the Sponsor, Project Manager and sites for systemic protocol-related updates
• Be involved in clinical site monitoring and management activities
• Coordinate investigator/ site feasibility and identification process
• Coordinates study startup
• Review IP-RED/ site regulatory packages
• Review monitoring visit reports for all visit types and ensures reporting compliance of CRAs
• Manage CRAs in the query resolution process, including Central Monitoring observations
• Coordinate safety information flow and protocol/process deviation reporting
• Perform clinical supplies management with vendors
• Ensure study-specific and corporate tracking systems are updated in a timely manner
• Conduct supervised monitoring visits in the projects
• Provide project-specific training to project teams and prepare training materials for the project teams
• Manage the project team in site contracting and payments
• Lead project team calls on a country level
• Provide status updates and reports to Regional Lead/ Project Manager
• Deliver trainings and presentations at Investigator Meetings, conduct project specific trainings of Investigators
• Supervise Site Management Associates in maintaining tracking systems, document and laboratory supplies flow
• Conduct site audit preparation visits, may participate in site audits, and coordinate resolution of site audit findings

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• Design functional and easy-to-use software interfaces that will enable customers to become more productive and enhance satisfaction of applications.

About the team:

• The team are part of Capital Markets, helping our businesses to brings product to market more efficiently with UX, Data and Delivery acceleration through guidance, special interest groups and shared source.
• As FinTech software evolves and customer expectations grow based on client’s experience of modern consumer software an intuitive and modern user interface (UI) is a must for any digital product such as a mobile app, website, SaaS, B2B or enterprise line of business software.
• This is a Central Team to enable product teams to go to market faster at a lower cost, producing user centered high quality software more effectively by providing the guidance and support to allow them to implementing best practices.
• Where products teams face larger migration, performance and modernization challenges or needs to build out new greenfield product we also help them.
• Where product teams already have the experience and resources to achieve their goals but are looking to accelerate product delivery and get to market faster, we also help to lower time-to-market of UI development through re-use of common components and shared services.

What you will be doing:

We are seeking motivated, forward-thinking designers, passionate about what they do, who can do amazing work.  In return we will help all our team members to grow and develop their own skillsets working on challenging projects.

Joining the Capital Markets team to work at a high level helping accelerate the delivery of cutting-edge Enterprise scale products. You will have the opportunity to:

• Manage and maintain design strategy and explore solution from concept to completion
• Translate complex design problem, user pain points and research finding into practical and impactful design solution especially in financial domain
• Quickly convert concepts and ideas to working POCs using design thinking process
• Proactively engage with multiple project stakeholders and work closely with product and business teams in developing solutions
• Quickly visualize and prototype ideas to communicate concepts, conveying design ideas via sketches, wireframes, hi-fidelity mockups and interactive prototypes to the customer
• Rapidly test and create iterative designs that meet project objectives and fits within the FIS Brand guidelines
• Wearing a customer hat during developing solutions
• Be responsible for the delivery of usable and high-quality designs
• Participate in software design meetings and analyze user needs to determine technical requirements
• Design Quality reviews
• Contribute to the CoE charter including collaboration, workshops and publishing

What you will need:

We need organized, highly technically skilled, motivated self-starters, with deep experience of the modern stack and a track record of delivery.  Core skills are:

• 8+ years of experience in UI & UX Design with a proven track record of success
• Ability to clearly articulate a problem space and design a solution that meet the user needs and business goals
• Ability to quickly incorporate feedback and efficiently produce high quality professional designs
• Ability to think holistically about the UI and scale in the future
• Self-starter and ability to work without much supervision
• Ability to accurately set, manage and meet deadlines
• Understanding of the following:
  • Modern UI patterns and trends
  • Design principals with using internal design system
  • UX Principals/Design Thinking Process
  • Knowledge of browser-based application behavior and cross browser compatible
  • Expert in using design software such as Figma, Adobe XD or similar

Added bonus if you have:

• Previous experience working with products organizations.
• Familiar with responsive design, A11Y principals and usability testing
• Experience working with remote teams
• Good eye for detail
• Excellent communication skills
• Ability to communicate effectively with customer and all levels of management in an organized & professional manner

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

SIXT Data Science team helps our customers make better mobility decisions by transforming raw data into insights that power many of the products and features available on our website.

Our team develops mathematical models to solve complex business problems, and our work is critical to many areas including search, recommendations, sort, bidding, geography, and revenue management. As a leader of our group, you will collaborate with talented scientists to move the business forward using novel approaches and rich sources of data. If you are seeking an opportunity to apply your love of problem-solving to real-world problems in a stimulating and data-rich environment, we'd like to talk to you.

What you’ll do? – Perform as smoothly as our cars:

• Manage a team of highly skilled Data Scientists, fostering collaboration and maximizing business impact.
• You develop the end-to-end automation of data pipelines to make ingestion, transformation, and distribution of data more efficient and self-service for our users.
• Collaborate and empower Engineering and Product teams in making data-driven decisions.
• Ensure to build best-in-class products and models by defining evaluation metrics, delivering actionable user-insights, and leading experimentations.
• Own  end-to-end  business  problems/metrics  and  directly  impact  the  profitability  of  the company.
• Be  responsible  for  setting  up  best  practices  for  data/model  governance  and  analytics  life-cycle.
• Have a strong customer-centric approach to getting things done.

• Preparing research reports and building and maintaining property market databases
• Following developments in the office markets in India closely, and monitoring developments in residential, industrial and other market sectors (mainly Bengaluru)
• Gathering market intelligence from primary and secondary sources
• Synthesise qualitative and quantitative data and draw meaningful insights
• Direct involvement in the production of diverse range of content, from presentations and reports for clients to articles and thought leadership reports to enhance the visibility of Colliers in the market
• Closely follow ongoing policy matters/ reform changes relating to the real estate sector and comment on the update on a regular basis

Laundryheap is the world's leading on-demand laundry delivery service. Our vision is to become the natural choice for all laundry needs of people around the world.

What do we do? Collect your laundry, clean it, pack it, and deliver it back to you in 24 hrs in markets across Europe, the Americas, Asia, and the Middle East.

We are looking for an experienced Associate Product Manager - User Research to join our global product team. You will join a dynamic and fast-paced environment and work with cross-functional teams to research, design, build, and roll out customer- and internal-facing products that deliver the company’s vision and strategy.

This role reports to the Head of Product.

Key responsibilities:

• Research Design: Design and conduct qualitative and quantitative research studies to understand customer behaviors, needs, and motivations. This includes online surveys, customer interviews, and monitoring of various internal feedback sources.
• Data Analysis: Analyze research and other data to identify patterns and insights that can inform product decisions and improvements.
• Collaboration: Work closely with product managers, designers, and engineers to integrate research findings into the product development process.
• User Testing: Conduct usability testing sessions to evaluate product prototypes and existing features for effectiveness and user satisfaction.
• Reporting: Present research findings and actionable recommendations to stakeholders to drive evidence-based decision-making.
• Documentation: Develop and maintain research documentation, including participant recruitment criteria, research questions, study guides, and findings reports.
• Strategic Influence: Influence product strategy and roadmap decisions by providing user-centered insights and advocating for user needs. Facilitate workshops and brainstorming sessions based on research findings to drive design and product innovation.
• Market Research: Conduct market research as needed to supplement user research and provide a comprehensive view of the market landscape.

• Minimum of 3 years of experience in user research or a similar role within a tech company.
• Strong grasp of qualitative and quantitative research methods, including expertise in customer interviews, surveys, usability testing, and data analysis using modern analytics tools as well as SQL.
• Excellent analytical skills with an ability to distill complex data into clear, actionable insights.
• Strong communication skills, with proficiency in presenting research findings to diverse audiences.
• A proactive, independent work style, capable of taking initiative in a fast-paced environment.

Work Schedule and Patterns:

• Location: Bengaluru
• 9-hour shift (8 working hours)
• 5 days a week
• Shift timings: 1:30 pm to 10:30 pm IST, i.e., 9 am to 6 pm BST
• Office-based role

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationships with client representatives
• Own reporting, including report maintenance, business issue analysis, and solution integration
• Provide training to clients on Nielsen tools and solutions
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

Good understanding of FMCG industry and trends

Solid Knowledge of Nielsen products and services

1-2 years Nielsen Client Service at Response and/or industry experience

Participation in a Project

Good interpersonal skills – ability to develop relationships internally and at the client organization

Strong problem-solving skills, with gradually declining supervision

Strong time management skills and prioritization ability, with gradually declining supervision

Able to respond to inquiries of moderate complexity with almost zero supervision

Able to respond on enquiries of higher complexity with limited supervision

Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

Able to coach and support Jr. Executives

Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

Responsibilities:

• Inspire, lead and grow a team of data scientist, Machine learning engineers, leads.
• Data Science and Technical leadership for product and across all engineering requirements.
• Clarify our Applied AI philosophy and engineering strategy to key stakeholders and drive consensus
• Continuously improve and drive engineering best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.
• Bring a passion to stay on top of AI trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community.
• Encourage innovation, implementation of cutting-edge technologies, inclusion outside-of-the-box thinking, teamwork, self-organization, and diversity.
• As a key member of the product engineering team, work with product management, architecture and professional services to deliver and maintain compelling products to market
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
• Be a champion for AI test discipline , and evaluation scores, in order to make AI capabilities more deterministic
• Reduce the time-to-insights window for new customers.
• Responsible for the overall development and release life cycle.