Job description The Practice Manager will work as part of the Practice team providing leadership to our busy teams to ensure the.....
Job description The Practice Manager will work as part of the Practice team providing leadership to our busy teams to ensure the smooth running of the Practice, supporting patients in receiving the high-quality care provided by our clinical teams. Job responsibilities Patient Services: Oversight and co-ordination of patient services, ensuring commitment of quality care to improve health and wellbeing of registered patients. Ensure that the Practice complies with NHS contractual obligations in relation to patient care. Collaborative work with the broader NHS and local community. Manage any complaints and queries, ensuring they are fully investigated and responded to in line with NHS standards. Ensure all complaints are recorded for reference and reporting. Monitor and report trends or concerns. Oversee delivery of patient services and contracts supported by the nursing and administrative leads, core GMS, QOF, enhanced services, PCN. Strategic management and planning: Keep abreast of current affairs and identify potential threats and opportunities. Monitor and evaluate performance of the practice team against objectives; identify and manage change. Prepare and annually update the practice business plan and philosophy and oversee the implementation of the aims and objectives. Ensure the practice maintains standards required by the CQC. Lead change and overseeing the coordination of continued quality improvement initiatives within the practice, with a strong focus on clinical outcomes including health promotion, prevention of disease and compliance with guidelines. Finance: Oversee the financial elements of the practice, including budgets, bank accounts and accounting systems, seeking to manage cashflow and expenditure effectively and efficiently in accordance with the wishes of the partners. Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented and dealing proactively with accounting queries as they arise Overseeing the processing of partners drawings, PAYE and pensions for practice staff Oversight to ensure receipt of enhanced services payments and access to other additional income as and when it becomes available. Oversee to ensure the practice has appropriate insurance cover. Oversee the procurement of practice equipment, supplies and services Human Resource: Be responsible for overall HR processes, with support from a professional external company. Functional management of all clinical and administrative staff Direct line management of the Operations Manager. Oversee and support the recruitment and training of new staff, retention of staff; developing, implementing and embedding an effective succession plan. Establish, review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed, and that all pre-employment checks, including DBS checks, are carried out robustly and updated as necessary. Develop, implement and embed an effective staff appraisal process, with a focus on continued personal development and quality improvement. Implement effective systems for the resolution of disciplinary and grievance issues. Maintain an effective overview of, and ensure compliance with HR legislation Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Premises and Health & Safety: Having oversight of the Management of the premises including Health and Safety aspects, ensuring compliance with health and safety legislation including risk assessments and compliance with mandatory training. Oversee building maintenance and repairs Review and organise policies, procedures and risk assessments. Maintain all required insurance for buildings, staff and third parties Investigate all accidents and incidents and make necessary reports. Communication and engagement: Develop, implement and embed an effective communication strategy (internal and external). Oversee the publishing communications for internal and external use. Oversee the maintenance of the practice and NHS choices websites Liaise at external meetings as required Establish and liaise with the Patient Participation Group Manage the practice IT system, delegating staff to act as administrators. Ensure compliance with IT security and information governance. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will adhere to the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include, but will not be limited to: Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines. Supporting adherence to IP&C within the Practice. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Undertaking periodic infection control training Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues by: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.
