Total 197 human resources job vacancies in bangsar south federal territory of kuala lumpur malaysia

• Assist in recruitment services in line with manpower strategies and corporate goal. Working closely with hiring managers.
• Handling employees on-board and off-board procedure i.e. personal supporting documents, company email, access card, etc.
• Assist in implementing. Planning and administrating human resources matters in an efficient and timely manner. This includes organizations benefit programs, employees related-record leave administration, rule & procedure.
• Screen resumes and conduct initial candidate assessment.
• Assist in conducting background checks and reference checks.
• Manages correspondence by answering call, transfer, emails and sorting mail.
• Preparation and assist of staff claims.

Perks & Benefits

• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture

Responsibilities

• Partner with business leaders to understand their strategic goals and translate these into effective HR strategies.
• Provide insights and recommendations on HR initiatives to drive business performance.
• Develop and implement talent acquisition strategies to attract top talent in the skincare industry.
• Involve in recruitment process, ensuring a diverse and high-quality candidate pool.
• Coordinate the performance appraisal process and review appraisal results to identify strengths, and areas for improvement across the organization.
• Advise managers on effective performance management techniques and tools.
• Conduct investigations into employee complaints or misconduct allegations, maintaining confidentiality and impartiality throughout the process.
• Collaborate with relevant stakeholders to determine appropriate disciplinary measures that compliance with local labour laws and regulations.
• Support organizational change initiatives, ensuring smooth transitions and minimal disruption to the business.

Qualification

• Bachelor's degree in Human Resources Management, Industrial Relations, Business Administration, or a related field.
• At least 5-7 years of HR experience in a similar role, with a focus on industrial relations, employee relations, disciplinary actions, and performance management within a diverse workforce.
• In-depth knowledge of Malaysian labor laws, regulations, and industry best practices.
• Strong interpersonal and communication skills, with the ability to influence and build relationships at all levels of the organization.
• Exceptional problem-solving and conflict resolution abilities, with a commitment to fairness and equity.
• Fluency in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance

• 根據人力資源策略和企業目標協助招募服務。與招募經理密切合作。
• 處理員工入職及離職手續，即個人證明文件、公司電子郵件、門禁卡等。
• 協助落實。有效、及時地規劃和管理人力資源事務。這包括組織福利計劃、員工相關記錄休假管理、規則和程序。
• 篩選履歷並進行初步候選人評估。
• 協助進行背景調查和參考調查。
• 透過接聽電話、轉接、電子郵件和分類郵件來管理信件。
• 準備和協助員工索賠。

津貼和福利

• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 開放文化

Responsibilities

• Provides advice, information and support to managers and employees on HR policies and procedures in line with best practice
• Coordinates and monitors the administration of all human resource activity
• Manages the joiner and leaver process from beginning to end, and ensures inductions and exit interviews are carried out
• Controls the monthly payroll and works with HR systems to ensure a smooth and efficient process
• Produces contracts of varying terms and conditions – consultants, temporary and permanent in compliance with Company policy and labor regulations
• Advises employees on the agency’s benefit offering
• Assists in training and development requirements for the agency
• Coordinates the agency recruitment process from posting roles to shortlisting candidates
• Continual policy and process development; communicates and implements policies and procedures in line with benchmarks and employment law regulation
• Build contact with local Universities in building new and young talent pool
• Plan annual internships program – working directly with Universities/Colleges
• Build a good base of talent pool – working closely with Regional team and also connect with industry peers
• Managing staff related issues
• Perform other ad-hoc tasks as assigned by reporting manager

Only shortlisted candidate will be notified

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

職責

• 與企業領導者合作，了解他們的策略目標並將其轉化為有效的人力資源策略。
• 提供有關人力資源計劃的見解和建議，以推動業務績效。
• 制定並實施人才招募策略，以吸引護膚業的頂尖人才。
• 參與招募過程，確保多元化和高品質的候選人庫。
• 協調績效評估流程並審查評估結果，以確定整個組織的優勢和需要改進的領域。
• 就有效的績效管理技術和工具向經理提供建議。
• 對員工投訴或不當行為指控進行調查，並在整個過程中保持保密和公正。
• 與相關利害關係人合作，確定符合當地勞動法律法規的適當紀律措施。
• 支持組織變革計劃，確保平穩過渡並將對業務的干擾降至最低。

資質

• 人力資源管理、勞資關係、工商管理或相關領域的學士學位。
• 至少 5-7 年類似職位的人力資源經驗，重點在於多元化員工隊伍中的勞資關係、員工關係、紀律處分和績效管理。
• 深入了解馬來西亞勞動法律、法規和行業最佳實踐。
• 強大的人際溝通和溝通能力，能夠影響和建立組織各個層面的關係。
• 出色的解決問題和解決衝突的能力，致力於公平和公正。
• 流利的英語和馬來語；精通國語是個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險

職責

• 根據最佳實踐，向經理和員工提供有關人力資源政策和程序的建議、資訊和支持
• 協調和監督所有人力資源活動的管理
• 從頭到尾管理入會和離職流程，並確保進行入職培訓和離職面談
• 控制每月薪資並與人力資源系統合作，確保流程順利且有效率
• 根據公司政策和勞動法規制定不同條款和條件的合約——臨時和永久的顧問合約
• 就該機構的福利提供向員工提供建議
• 協助機構滿足培訓和發展要求
• 協調機構招募流程，從發布職缺到篩選候選人
• 持續的政策和流程發展；根據基準和就業法規定傳達和實施政策和程序
• 與當地大學建立聯繫，建立新青年人才庫
• 規劃年度實習計畫－直接與大學/學院合作
• 建立良好的人才庫基礎—與區域團隊密切合作，並與業界同行建立聯繫
• 管理員工相關問題
• 執行報告經理指派的其他臨時任務

只有入圍候選人才會收到通知

津貼和福利

• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會
• 遠距工作彈性

JOB DESCRIPTION

• Conduct research verification for hiring purposes via phone
• Keep documentary evidence of all information received via phone & email.
• Liaise with hiring candidates for additional candidate information and other queries
• Compile research reports for Team Leader review
• Report any adverse findings to the Team Leader
• Able to work within deadlines and ad hoc task

ESSENTIAL SKILL SETS

• Fresh Graduate SPM/Diploma/Degree/Masters qualifications.
• Law background or background that involves research, analytical skills, investigation skills, and attention to detail will be an added advantage.
• Customer Service, Sales Consultant, Human Resources and related background are acceptable
• Good written and spoken English.
• Candidates with excellent written & spoken skills in Cantonese, Mandarin, Tagalog, Thai, and Indonesian will have an added advantage.
• Good report-writing skills
• Strong ability to work towards conflicting deadlines with efficiency and accuracy
• Excellent understanding of using the internet and doing research to source for information
• Excellent telephone and customer service skills
• Able to think out of the box in solving situations

BENEFITS

• Medical Claims (Up to RM600/peryear)
• HR mandatory policies - Annual Leave, Medical Leave and Hospitalization Leave 
• Yearly Increment (Based on KPI)
• Birthday leave
• Annual Dinner

Perks & Benefits

• Employee equity
• Nearby public transport and bus at LRT Kelana Jaya
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development

Job Responsibilities

• Prepare and manage tender documentation, including technical proposals and method statements
• Utilize AutoCAD and other documentation software for project planning and design
• Conduct site inspections and oversee quality assurance and control (QAQC) process
• Apply a basic understanding of construction machinery and equipment in tendering processes

Requirement

• Bachelors Degree in Civil Engineering or Construction Management
• Minimum of 5 years of hands-on site experience with a focus on infrastructure projects, including highways, bridges or ports
• Proficiency in AutoCAD and other relevant documentation software
• Ability to work independently and as part of a team in a fast paced environment
• Must be able to read and write in Mandarin

Prefer Chinese Candidate

Perks & Benefits

•  Medical
•  EPF
• Sosco

Job Responsibilities

• Prepare and manage tender documentation, including technical proposals and method statements
• Utilize AutoCAD and other documentation software for project planning and design
• Conduct site inspections and oversee quality assurance and control (QAQC) process
• Apply a basic understanding of construction machinery and equipment in tendering processes

Requirement

• Bachelors Degree in Civil Engineering or Construction Management
• Minimum of 5 years of hands-on site experience with a focus on infrastructure projects, including highways, bridges or ports
• Proficiency in AutoCAD and other relevant documentation software
• Ability to work independently and as part of a team in a fast paced environment
• Must be able to read and write in Mandarin

Prefer Chinese Candidate

Perks & Benefits

•  Medical
•  EPF
• Sosco

Attractive Basic Salary : RM 2,500- RM3,500

Job Description:

Human Resource

• Perform regular tracking and timely updates of staff attendance, leave records and benefit plans.
• Assist in preparing and updating wages, staff attendance, petty cash claims and records.
• Process staff claim & cash purchases and ensures compliance with the company policies and SST requirements.
• Related duties that will be designated from time to time.  

Administrative Duties:

• Manage the day-to-day office administration, including office supplies, equipment maintenance, and vendor management.
• Handle incoming and outgoing mail, phone calls, and emails.
• Maintain office filing systems and organize documents for easy retrieval.
• Schedule meetings, appointments, and conferences, as required.
• Coordinate travel arrangements, including booking flights and accommodations for staff.
• Handle data entry tasks, document preparation, and formatting.
• Assist in preparing reports, presentations, and memos as required by management.
• Monitor office facilities, ensuring cleanliness and organization.

Job Requirements:-

• Proven experience in a similar role.
• Knowledge of office management systems and procedures.
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.

Perks & Benefits

• Good Basic Pay
• Medical leave
• Annual leave
• Open culture
• Personal development opportunities

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

角色背景：

我們的聯絡中心銷售和服務代表在我們的組織中發揮關鍵作用，是客戶的主要聯絡點。作為客戶服務代表，您將負責透過協助客戶解決問題、疑慮和請求來提供卓越的服務。這包括有效解決問題、提供準確的產品資訊以及確保積極的整體體驗。您傾聽和理解客戶需求的能力將是確保客戶滿意度和支持透過銷售服務創造收入的關鍵。

為什麼加入我們？

與不斷成長、快節奏、充滿活力的團隊一起打造您的職業生涯。一個以“大聲說出來”文化為生的團隊，他們“努力工作，努力玩耍”，重視多樣性，希望你不僅留下來，而且願意來工作，他們的領導者會花時間和你在一起，投資於你的工作。

你會做什麼：

對業務的影響：

能夠處理一系列銀行查詢，成功支援客戶的銀行業務需求。處理入站和出站（如果適用）客戶互動。透過每次互動提供強大的客戶體驗，展示推動首次呼叫解決的所有權。

客戶/利害關係人：

在每次客戶互動中堅持並推動匯豐銀行的價值觀和行為，始終做正確的事。專注於客戶當前的需求，同時預測他們未來不斷變化的需求和優先事項。努力滿足這些需求，其中可能包括支援他們存取線上設施、銀行產品和服務，以幫助他們管理帳戶。始終透過以簡單易懂的方式傳達訊息來進行開放和誠實的溝通，以建立客戶關係。承擔個人責任，在快節奏和不斷變化的環境中推動正確的客戶成果。

領導力與團隊合作：

對客戶的真正興趣和對您提供的服務的熱情。能夠適應創新和技術變革，更聰明地工作、改善服務並更永續地與客戶建立聯繫。擁抱並實施變革，以提高我們的業務績效。能夠遵循既定程序並利用個人判斷來支持客戶。表現出對壓力及其帶來的挑戰的適應能力，同時靈活地適應關鍵的工作需求。能夠證明對與角色和責任相關的風險及其影響的理解。積極渴望自我發展所需的技能，以進一步支持我們的客戶並改善他們的銀行體驗。

營運效率與控制：

提出想法並幫助實施變革，以更好地支持我們的客戶。對自身發展負責，並積極尋求提高自身技能和能力的方法。遵守書面政策和程序，同時透過使用各種支援工具和升級點來維持品質和合規標準。在每次互動中促進和鼓勵最高水準的客戶服務。能夠有效地管理工作日程，並做好準備並有效地處理客戶的詢問。

資格

要在這個職位上取得成功，您需要具備以下條件：

• 必須靈活、以客戶為中心，並有能力在尋求回饋和開放發展的團隊環境中蓬勃發展。
• 自豪地交付符合客戶和服務期望的承諾，並在滿足基於需求的解決方案的同時幫助推動首次聯繫解決。
• 能夠根據需要在大批量、快節奏變化的環境中工作。
• 熟練使用個人電腦和基本軟體包以及專業應用程式。
• 出色的溝通技巧，並且始終保持禮貌和友好。
• 能夠透過表現出耐心和同理心來處理客戶對話。
• 能夠遵循流程和程序來降低風險/錯誤。
• 必須有能力處理該職位所需的一系列核心技能，其中包括一般銀行業務和信用卡查詢。

擁有哪些額外技能會比較好？

• 角色彈性將支援角色持有者在與地點無關的繁忙工作環境中工作。
• 程序的定期變更和技術的進步將定期影響角色持有者。因此，積極主動和擁抱變革的能力將確保成功。
• 對持續學習的熱情也將支持角色持有者獲得更強更好的技能和能力。
• 相關經驗或技能較少的候選人可能會獲得比上述更低的全球職業等級。
• 根據業務需求，優先考慮可立即在當地工作且無需搬遷的候選人。
• 該職位的選定候選人將需要接受更嚴格的審查。根據當地法律，這將要求個人在招聘過程中令人滿意地通過一系列額外檢查，並且如果被任命擔任該職位，則需要持續進行。對於最初完成檢查時和/或持續進行檢查時出現的任何重大不利結果，匯豐集團保留其可能採取的任何措施的立場。有關該職位強化審查的更多信息，請聯繫該職位的招聘人員。

津貼和福利

• 員工股權
• 中心位置

### 工作範圍：

- *外撥電話*：通知客戶有關未付款項和逾期付款的拖欠帳戶。

- *還款安排*：協助客戶做出可行的還款安排。

- *問題澄清*：向客戶解釋並澄清未付款問題。

- *跟進*：與客戶進行電話跟進。

- *記錄保存*：維護收款和帳戶狀態的記錄。

### 工作日和時間：

- *週一至週四*：上午 8:45 至下午 5:45

- *週五*：上午 8:45 – 下午 4:45

- *隔週六*：半天（依工作量可申請加班）

- *週日*：關閉

### 就業詳情：

- *合約*：ASK 代理商簽訂的為期 1 年的合同，可根據績效續約。

- *薪水*：基本薪水 RM2000，還有基於加班津貼的額外收入。

### 入學時間和地點：

- *攝取量*：每月兩次

- *工作地點*：

- Mercu Maybank, I-City, 40000 Shah Alam, Selangor

- Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 吉隆坡

- Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur（靠近 Masjid Jamek 輕軌站）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

Financial Perspective:

• To achieve the objective to be a sustainable entity with steady increase in revenue of 5% annually.

• To implement cost control measure on Opex and Direct Cost to achieve sustainable targets.

• To support in delivering quality QRP and non-QRP programs for Talent Development of the

Banking industry workforce.

• To maximize the use of internal resources above 60%.

• Ability to achieve financial sustainability agenda both revenue focus and cost control

Main Job tasks:

• management, human resource management and the general administration to achieve business

goals and support the company’s strategic objectives.

• Spearhead and drive the formulation of a long-term sustainable business model that streamlines

the operations, optimizes resources, and enables adaption to the changing market environment in

a timely and effective manner.

• Steer and oversee continuous improvement initiatives for the company on its role as an industry’s

preferred partner in learning and development by developing quality training programmes in the

ASEAN region.

• Oversee the Company’s financial structure and identify opportunities for revenue growth and cost

optimization to achieve effective and sustainable financial performance.

• Establish, build and foster strong network and alliance with internal and external stakeholders to

foster sharing of information/views, identifying new development and best practices to facilitate

greater collaboration and cooperation.

• Provide strategic leadership and direction to the team by creating a positive work environment and

culture, promote ethical behaviour, develop and nurture leadership capabilities with the

organisation, encouraging innovation and creativity that will contribute to the overall success of the

organisation.

• Public Relations and Advocacy: Serve as the spokesperson for the ABS, building credibility in the

industry and the public, via traditional and digital media, and affiliation with international partners.

• Drive the strategic planning in ABS Singapore office and accountable for the entities financial and

compliance in accordance to Singapore regulations.

• Performs other related duties to meet the vision of the Company.

EXPERIENCE:

• At least 20 years of working experience with a minimum of 10 years working experience in Banking

and or Education/ Training industry and 10 years in Senior Management role.

• Proven track record of strategic planning, organizational growth, and successfully driving initiatives

in a fast-paced, evolving industry.

• Strong business acumen and financial management skills, with the ability to develop and execute

budget plans and drive revenue growth.

• Excellent communication, negotiation and relationship-building skills, with the ability to collaborate

with diverse stakeholders and advocate for industry standards.

• Demonstrate leadership abilities, including team management, mentoring, and fostering a culture

of innovation and excellence.

QUALIFICATION:

• Bachelor’s degree in Accountancy, Finance, Economics, Business Administration, or equivalent.

• Master of Science (M.Sc.), Master of Business Administration (MBA) or any related professional

qualification is an additional advantage.

• Preferably a Chartered Banker with a broad range of experience

Perks & Benefits

• Employee equity