The incumbent performs ongoing patient care duties in an outpatient clinical setting. These tasks are not all inclusive and require the demonstration of appropriate training and documented competence prior to their performance. The incumbent may assist with or perform other related approved technical health care procedures under the direction and supervision of the licensed personnel as competency is demonstrated and documented
conditions that may impact the patient's health status. The incumbent will complete approved templates and tools, such as the outpatient intake form, normal result notes, and follow up treatment protocols established by the agency.
Mental Health Services: The incumbent assists in behavioral/psychiatric situations in an outpatient setting. This can include assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB). The incumbent performs duties focused on communication techniques required to complete the questioners and templates approved for use in any outpatient clinical setting, including active listening, restating, and mirroring. The incumbent will maintain a safe and therapeutic environment for the patient while promoting a sense of worth and dignity under the supervision of the licensed personnel.
Clinical Tasks: The incumbent assists outpatient licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations. The incumbent assists licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in-person or virtual visits.
- Performs venipuncture according to written protocols to ensure proper collection, labeling, handling and delivery of blood specimens to the lab.
- Uses aseptic technique to obtain blood cultures and performing EKGs.
- Observes and monitors 1:1 situation while maintaining a safe environment and observing universal precautions.
- Cares for patients in isolation utilizing appropriate PPE.
- Transports patients to required destinations (including the morgue).
Administrative Responsibilities: The incumbent performs all medical clerical operations related to the practice, including, Registration, Encounter forms, ICB, RTC and Means Test. Completes work orders; sets clinic up for next day; retrieves medical profiles and laboratory results as needed.
Incumbent possess the scheduling option in VSE, CTM, and VISTA. Incumbent uses the scheduling options to schedule outpatient clinic appointments or uses the scheduling option for an administrative function (close encounters; no-shows). When scheduling clinic appointments, the incumbent uses established business rules to schedule appointments for veterans.
This includes clinic visits and/or consultations and recall reminders. Incumbent complies with the mandatory training requirements for the outpatient scheduling process.
Incumbent complies with the business rules for monitoring and clean-up of delinquent recall reminder list. Incumbent ensures accurate and timely entry of recall reminders and conducts timely outreach to veterans. If timely scheduling cannot be accomplished, the Supervisor is informed.
Other duties: Conducts or assists with the training of personnel in if appropriately trained, certified and/or qualified, for example: facility formal preceptors and Telehealth Presenter (TCT) instructors. Can conduct or assist with stand-downs, community health programs, health-care screenings, and immunizations. May be a member of hospital-wide committees to enhance care for Veterans. Performs other duties as assigned.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday to Friday 8am - 4:30pm
Telework: This is not a telework position.
Virtual: This is not a virtual position.
Position Description/PD#: Health Technician
/PD21Z86A
Permanent Change of Station (PCS): Not Authorized
Starting at $51,829 Per Year (GS 6-7)
