Hospitality Service Supervisor – Front Office

Gloucester Robinswood Hotel, Signature Collection By Best Western

The Opportunity

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.
• Be able to do duty management responsibiliy

Hotel

5 minutes from the M5 and a short taxi journey from Gloucester train station you will find the Gloucester Hotel, part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, if you’re travelling north or south, we’re only a 5-7-minute drive from the motorway.

The hotel has 95 bedrooms including 6 family rooms, meeting rooms for up to 180 delegates. A Civil Ceremony licence and versatile wedding suite for up to 200 guests. Health club with squash court and beauty treatment area and a swimming pool and children’s pool.

Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre with one of the UK’s longest ski slopes. And you find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager you’ll deliver this through managing all aspects of the front office; you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

People

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with UK laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standard

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports

Guest Experience

• Ensure your Reception team delivers great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations
• Perform other duties as assigned. May also serve as Manager on Duty

What we need from you

• Excellent customer service skills
• Previous experience in a hotel reception or reception management position
• Must speak fluent English
• Secondary Education preferred

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training
• On-site parking

Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral. At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

At Jubilee Hospitality we are looking for a passionate & driven hospitality specialist to complement our successful & well established Gloucester Team.

The Recruitment Consultant role will be perfect for someone who has has experience within a supervisory/ managerial role within the catering & hospitality industry- FOH or BOH and would like to continue a rewarding career supporting Restaurants, Hotels, Pubs, and Contract Catering venues with their staffing.

Full recruitment training is provided alongside excellent development & career progression opportunities.

Importantly the suited candidate will be tenacious, pragmatic and add a great energy to the established office.

Hospitality/ Chef Recruitment Consultant job in Gloucester Highlights:

Starting salary of £24000 with performance-based rises. OTE 35k+ within the first 12 months.
Uncapped commission
Working within a very successful team, the perfect opportunity to learn and develop yourself into a professional career Perms Recruiter
Conveniently located office next to Gloucester Cathedral
Holidays: 28 days (including Bank Holidays)
Working pattern: Monday to Friday daytime Hours

Hospitality/ Chef Recruitment Consultant job in Gloucester Job Overview:

Developing and managing relationships with clients and candidates
Taking the initiative to identify new business opportunities
Using empathy to understand the needs of all stakeholders
Becoming an industry expert who can provide advice to clients and candidates
Recruitment Consultant experience is not essential.

If you are interested in this Hospitality Recruitment Consultant job in Gloucester then please apply today!