As Assistant Aparthotel Manager, you will effectively manage the hotel optimally. Working closely with, the Assistant Aparthotel Manger you will be committed to achieving and exceeding all targets financial and operational, with an emphasis on planning, delivering an exceptional customer experience and driving standards. In this role, you will proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff
Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Private Medical & Dental Scheme
- Employee Assistance Programme, Life Assurance and Income Protection Schemes
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
- Heeton is an expanding company which offers excellent career opportunities
Key Responsibilities
- Drive a great working environment with the hotel teams – connect departments to create a sense of being one team.
- Develop and maintain great working relationships with key clients and outside contacts to increase revenue.
- Manage the day-to-day operation ensuring a high level of customer satisfaction and experience
- Keeping the team up to date about departmental, hotel and company activities through communication meetings and taking appropriate actions for improvement.
- Work with Aparthotel Manager to produce monthly performance reports, forecasts and an annual finance budget.
- Actively participate in the Revenue Management process to ensure the market's outperformance against the hotel's competitive set.
- Proactively encourage development and motivation for self and others.
- Work with the sales team in Identifying, communicating and supporting all sales leads.
- Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
- Management of the safety policy and fire register.
- Ensure maintenance of the building is of a high standard at all times
- Following company control procedures in accordance with the internal audit requirements.
- Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.
- Awareness of the emergency procedures, full knowledge of the compliance policies, ensuring that all staff and supervisors are similarly aware and policies practised
- Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
- Work closely with both General Managers, the Head Office team, and representatives of local community groups within the cities to ensure constant high-profile exposure for the property
What we need from you
- Practical knowledge of principles and processes for delivering excellent customer service.
- Knowledge of driving standards with acute attention to detail; the ability to organise and plan ahead
- Practical knowledge of sound, effective problem solving
- Ability to lead, multi-task and make sound decisions in a fast-paced changing environment
- Above average verbal reasoning and numerical skills
- Practical knowledge of people management principles and procedures
- Be self-motivated, driven, and commercially aware and a results-orientated and proactive attitude is required.
- Candidates must demonstrate excellent communication, presentation and negotiation skills.
- Having the ability to establish rapport and deliver high standards of service in a genuine and approachable manner is essential.
- Be able to analyse local market trends and competitor activity to identify business leads
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
