Total 46 customer service job vacancies in watton norfolk ip25 6wl

Service Advisor vacancy - Fakenham
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm with 1 in 3 Saturday mornings.

We are recruiting for a Service Advisor for our client's showroom in Fakenham.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art service centre, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Your Birthday off
• Guranteed bonus, pro rata, for the first 3 months of your employment.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• Life Assurance policy

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Service Advisor requirements:

• Ideally we are looking for previous expeirence in aftersales but this is not essential
• You must at minimum have a strong background in customer service
• Experience with Kerridge desirable but not essential
• You must have a full driving license to be considered

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19107

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Advisor vacancy - Fakenham

Location: Fakenham
Salary: £26,000 - £28,000 basic, £37,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Fakenham.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Competitive bonus structures
• Guranteed bonus pro rata for your first three months
• Employee car scheme
• Life assurance scheme
• Discounted shopping, gym and dining benefits

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• We are ideally looking for someone with Service Advisor experience but this is not essential, if not then you must have a solid background in customer sercice with ability to upsell
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• Full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18873

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Are you an experienced Field Service Engineer seeking a new opportunity?

Our superb client is seeking an experienced Field Service Engineer to join them on a permanent basis to be based in Wymondham travelling to customer sites across the region working core hours of 8.00am - 4.30pm Monday to Friday. Any work conducted outside of these hours will be payable as overtime.

Responsibilities

To be considered for the role of Field Service Engineer, you will have:-

Previous and recent service engineering and maintenance experience working on construction machinery / plant machinery, HGV or agricultural machinery.
You will carry out plant machinery diagnostics
Servicing and repairing in a customer facing site visit based role.

Skills required

As Field Service Engineer, you will be:-

A strong ambassador for your employer
You will need to be experienced in hydraulic systems, axles, manual transmission and power shift, working on cam-bus electrical systems and working on relevant machinery as detailed.
Will build strong business relationships with your customer
Promoting a professional company image at all times
Meeting and exceeding customer expectations.
You will hold NVQ Level 2, 3 or an equivalent qualification and will have proven relevant plant industry servicing and maintenance experience within construction, HGV, agricultural machinery.
You will have a full UK driving licence.

Benefits

This position offers the chance to join a superb well respected organisation who offer further progression, training and development, excellent benefits and job satisfaction.
Basic salary is from £32,000 - £40,000 depending of level of experience and there is a chance to work additional hours where you will receive overtime pay, taking your salary to a generous OTE level, plus a tooling allowance. 22 days paid annual leave rising with length of service plus bank holiday, company pension, discounted products, employee perks and benefits, company uniform, career development and much, much more

Please apply with your CV and details of your salary expectations.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Service Department Administrator

Job Type: Full Time, Permanent

Location: Shipdham, Norfolk

Working Hours: Monday to Friday – 8:00am to 5.00pm, with an unpaid lunch break of half an hour

Salary: £26,000.00 to £28,000.00 per annum depending on experience

Benefits:

• Company Pension.
• Enhanced Annual leave dependent on time served, first increase of one day after 2 years.

Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 32 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.

Falcon Tower Crane Services are seeking to recruit a Service Administrator to join our Service Department.

Full training provided by our experienced team.

Responsibilities - Service Department Administrator:

• To ensure all paperwork in relation to the installation and removal of our fleet of cranes are logged and filed in accordance with our company procedures.
• Liaising with Field Staff to obtain completed Work Instructions for works carried out on our fleet of cranes.
• Overall responsibility for ensuring every crane file is complete and up to date with the relevant and required paperwork.
• To assist with the creation of requisitions, ordering parts and service consumables.
• To provide cover on the reception desk, one day per week.
• General administration duties involved in the above and tasks as required.

Skills – Service Department Administrator:

• To be motivated and enthusiast to learn a new role.
• Confident with an excellent phone manner.
• The ability to work on their own and as part of a team.
• To be an effective team member with a highly supportive, collaborative approach.
• Be self-motivated and be able to organise their time and workload efficiently.
• The ability to communicate clearly and efficiently with customers and work colleagues at all levels.
• Good command of the English Language.
• Must have the ability to work well under pressure.
• Good understanding of numeracy.
• High attention to detail and accuracy.
• Determination to take ownership of tasks.
• A desire to learn and improve knowledge and skills.
• Be fluent in Microsoft 365 applications, mainly Word and excel.

About The Company

My client an established design and manufacturer of bespoke, turnkey industrial machinery and subcontract services are currently looking to recruit a Mechanical Design Engineer or Draughtsperson. As a Design Engineer or Draughtsperson, you will be responsible for undertaking a variety engineering tasks, including designing, researching and prototyping new products. The successful candidate should have hands-on experience of using CAD and CAE software, such as SolidWorks and/or Inventor.

Design Engineer / Draughtsman - Key Responsibilities

• Modelling & Reproducing Drawings of Parts/Assemblies from Customer Drawings / Sketches in AutoCAD / SolidWorks / Inventor while applying correct tolerances and or Geometric Tolerancing
• Measuring Supplied Parts / Samples and producing Drawings, including Reverse Engineering
• Site Visits for Surveying & Engineered Solutions Purposes
• Liaising with customers regarding requirement and technical details
• Sourcing Engineering Technical data (Seals, Bearings, Bought in Parts, Materials Etc)
• Engineering Calculations (Density of materials Etc, Motor requirements, Sealing solutions)
• Providing 3D CAM model Data to Machine Shop
• Issuing drawings / jobs to Machine shop
• Performing measuring Checks on machined parts
• Data entry (logging of orders on database, Work Scheduler)
• Producing DXF Drawings from customer drawings, sketches and templates for use by profiling (laser / Waterjet)
• Reverse engineering parts from customer samples
• Producing Folding Drawings for Press operators
• Calculating material requirements for rolled parts
• Converting Drawing formats for laser department

Design Engineer Draughtsman - Experience Requirements

• Ideally educated to a minimum HND level in Mechanical Engineering (Degree would be preferred)
• An excellent grasp of engineering and design principles
• A creative, logical approach for generating new ideas and solutions, with the ability to transition these through to part development
• A sound knowledge of SolidWorks and/or Inventor CAD, technical drawings and 3D modelling
• A good knowledge and understanding of the qualities of metals, materials and components
• Strong analytical and numeracy skills

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting

• Location: Private Mental Health Hospital, Norwich
• Employment Type: Full Time, Permanent | 40 Hours per Week (Mon-Sun Shift Pattern)
• Free transport from Norwich Train Station provided

Are you a compassionate and dedicated Registered Mental Health Nurse (RMN) looking to make a difference in a specialist, patient-focused environment? Join private mental health hospital in Norwich with 53 beds, offering inpatient services to male and female patients aged 18+ experiencing severe mental distress.

The hospital supports individuals of working age, both those detained under the Mental Health Act and those admitted informally, ensuring a seamless transition and continuity of care.

Key Responsibilities:

• Assess, plan, implement, and evaluate nursing care for service users with complex mental health needs.
• Administer nursing care to acutely ill and long-term patients, ensuring the highest level of care.
• Work within your competence level, managing urgent or emergency situations with effective interventions.
• Develop and manage individual treatment plans, prioritising health problems and responding proactively.
• Maintain accurate medical records in line with NMC guidelines, policies, and legislation.
• Support and guide support workers on a daily basis, ensuring best practice in care delivery.
• Commit to continuous professional development and enhancement of nursing skills.

Qualifications and Experience:

• Valid NMC Pin required.
• At least 1 year of experience in an acute mental health setting.
• Right to work in the UK.
• Flexibility to work on a rotating shift pattern.

What We Offer:

• Competitive salary and benefits.
• Free transport to and from Norwich Train Station.
• The opportunity to work in a supportive and dynamic team committed to improving mental health outcomes.

Apply today and help transform the lives of those experiencing severe mental distress. If you're passionate about mental health care and ready for a new challenge I would love to hear from you!

Apply Today or email rebecca.hyde@servivcecare.org.uk with your CV for more information

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution


Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution




Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Location: Watton, IP25 6JB
Working Hours: Monday
- Friday between the hours of 8am-6pm, flexible working during operational hoursSalary: £25,000 per annum plus excellant benefits Here within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.
Your main responsibilities:

- Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
- Taking payments
- Raising worksheets
- As part of this you will monitor emails daily and complete admin tasks as a team.


What you’ll need

- Prior experience within a customer service and office environment
- You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations.
- Meet personal targets and work towards team targets


What we offer

- Up to 22 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme

We have an excellent opportunity for a Field Maintenance Engineer to join a team covering Fire Prevention projects. You will be responsible for fire prevention works and working on fire suppression systems.

Position will be dependent on individual passing Enhanced Level 1 Security Clearance. Work will involve access to custodial establishments.

Duties include:

• Maintenance of water mist suppression systems
• Electrical fault finding and repair
• PAT Testing
• Maintenance visit planning
• Call out duties
• Maintaining company vehicle and stock

For this role we are looking for people who meet the following criteria:

• Experience in a Field Engineer role
• Level 3 Electrical Qualification
• 18th Edition
• Full UK Driving Licence

You will receive:

• Company Vehicle
• 24 days annual leave
• Employee assistance program

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Norwich, covering our friendly Gentleman's Walk and Aylsham Road branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Customer Team Member
Location: The Co-operative Food, 27 Norwich Street, Hingham, NR9 4LJ
Pay: £12.00 per hour
Contract: 12 - 15 hours per week + regular overtime
Working pattern: Varied shifts including early mornings, late evenings and weekends to be discussed at interview.



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Norfolk Wildlife Trust

We have an exciting opportunity to join our small and friendly ecological consultancy.
If you are looking to advance your career in consultancy or to change careers we would love to hear from you.
If you are interested in making a meaningful difference and are keen to advance your career this position will provide you with an opportunity to build on your existing experience as well as gain new skills and experience.
Norfolk Wildlife Services is a professional, experienced and dedicated team offering a comprehensive range of ecological and arboricultural consultancy services. All our profits are donated to our parent charity, Norfolk Wildlife Trust for the benefit of nature conservation in Norfolk.
Responsibilities
Our focus is on providing high quality ecological expertise to ensure our client’s projects move forward while ensuring protection and benefits for nature and wildlife. As a key member of the team you will undertake a wide range of ecological consultancy contracts on behalf of NWS clients including:
• Protected species surveys and assessments (including bats, great crested newts, water voles, reptiles, Schedule 1 birds)
• Site and Habitat surveys and assessment
• Conservation management advice (species and habitats)
• Ecological Clerk of Works on selected projects


We are looking for someone with a degree in ecology or its equivalent as well as a minimum of 2 years’ experience working in ecological consultancy or equivalent sectors
You will enjoy working as part of a small, committed team and relish the challenge of working with a range of clients on different projects. In addition, you will ideally have:
• Experience of ecological field survey work.
• Understanding of relevant UK environmental legislation.
• Membership of (or working towards such) the Chartered Institute of Ecology and Environmental Management (CIEEM), or equivalent professional body with professional code of conduct.
• Experience in report writing (including Preliminary Ecological Appraisals, management plans and Ecological Impact Assessments), and development of mitigation measures.
• A full clean UK driving licence.

We are happy to discuss part-time or flexible working and how we can support your responsibilities outside of work.

We are looking for someone with experience working on a yard that can carry out all types of repairs such as fencing works ground works and working with machinery.
This person will need to be able to work alone and have good common sense as will be working around horses. There will be paddock maintenance and garden works that needs to be kept smart and tidy.
Hours of work are Monday to Friday 8.00 to 4.30pm