Total 35 customer service job vacancies in sunderland sr4 7tp

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.

**Hybrid working an option after training period.

Responsibilities will include:
Customer Order Management

• Pro-actively manage customer orders, from receipt to completion.
• Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
• Managing delivery schedules and taking ownership for transportation costs on allocated accounts
• Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

• Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
• Negotiating order lead times with customers.
• Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
• Attend customer review meetings as and when required.

Business Support

• Active participation in Team Meetings and Continuous Improvement Projects.
• Assisting other departments where appropriate and when requested.
• Answering main switchboard calls.

Customer Service

• Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
• To review and understand current CSC processes and drive automated/system improvements.
• Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

CALL CENTRE ADVISORS
24HR SHIFT ROTATION
MUST BE ABLE TO START 21st October 2024
OFFICE BASED - SUNDERLAND

Are you a driven and experienced Customer Service Advisor looking for a new role where you can deliver outstanding Customer Service? We are delighted to be working with Northern Powergrid to support them with growing their contact Centre and Customer Support team.

This role is based from their band new offices at Riverside House with a state of the art contact centre. YOu will be working 37 hours per week over 5 days out of 7, Monday to Sunday. Northern Powergrid are open 24hrs a day so shifts will rotate over a 24hr period covering early morning, afternoon and night shifts.

- Free parking available, good transport links
- Temporary to Permanent
- Excellent training & development, this includes 4 weeks full time training.

We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development and they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team.

Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a high quality standard of delivery. Experience of working in a customer service environment is essential with good IT literacy, especially a good knowledge of Microsoft office packages along with excellent organisational skills.

Key Responsibilities:

- Deliver excellent customer experience in line with the company's Quality Framework
- Act as the primary point of contact to their customers providing advice and guidance through a variety of channels; primarily telephone, but also including email, SMS text and social media
- Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve the situation
- Input quality and accurate information into core IT systems, enabling operational colleagues to respond to the needs of the customer fully informed and in a timely fashion
- Liaise with internal departments and external companies to ensure a seamless and consistent service for customers

If this role sounds of interest and you have the relevant experience, please do not hesitate to apply and we can discuss further. Please call Angela Sinton for more information on 091 731 8498 or the office number on 0191 255 7977.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 6 month fixed term contractFunction: Branch BankingLocation: SunderlandHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 pro rata (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

To be responsible for the operational management of a Trust-wide Occupational Therapy service in collaboration with the Occupational Therapy Head of Service (HoS). PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all other staff to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Company Description

Food Service Assistant required for Nissan Sunderland

25hrs per week £11.44 an hour - Maternity Cover

Monday - Friday

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Customer Voice Partner to join the Customer Voice team. In this role you will manage the customer complaint process from end to end, liaising with the business on the details of the complaints and providing a central management service on behalf of the business. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Ensure customers receive a dedicated service and the Group is compliant with the Housing Ombudsman and Regulatory standards. Manage complaints consistently, efficiently, and effectively whilst utilising the data to help make improvements. Maximise the number of customers we engage with, ensuring we hear from different demographic groups whilst changing and modernising the way we connect with customers. Support involved customers with facilitating The Customer and Community Voice Groups. Assist the Customer Complaints Lead and Customer Insight Advisor to ensure the customer voice is at the forefront of the Group’s agenda. Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
What we are looking for:
A successful track record in housing or property management with an understanding of Gentoo’s customers, properties, and environment. Experience in social housing is highly desirable but not essential. Demonstrable experience in working collaboratively and building positive working relationships across all levels, internally and externally. Organisation skills with the ability to pay strong attention to detail, with excellent verbal and written communication skills. An empathetic and compassionate approach with customers. A high level of competency using Microsoft Word, PowerPoint and Excel. Effective negotiation skills with the ability to prioritise tasks effectively and accurately.

Proud member of the Disability Confident employer scheme

Service Care Solutions are pleased to present an exciting opportunity for an experienced Speech and Language Therapist supporting our established client in the Sunderland area. The service is a specialist Day School for Children and Younger People between the ages of 5-19 who have a range of Social, Emotional and Mental Health (SEMH) needs. The service is an 'OUTSTANDING' Ofted provider.

The successful candidate will have experience working as a Speech and Language Therapist in a similar setting and will provide support Younger People with varied Learning Disabilities including ADHD, ASD, SEMH and SLCN as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs.

Job Purpose: Speech and Language Therapist

Salary: £35,617-£43,027 per annum + £250 SCS Sign-Up Bonus

Location: Sunderland

Working Hours: Monday to Friday, 08:30-16:30

Contract: Full-time | 37.5 Hours

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.
Key Responsibilities:

• Use advanced specialist knowledge and levels of experience appropriately and effectively across a range of work practices which is underpinned by comprehensive and extensive theoretical knowledge and practical experience.
• To undertake high quality assessments of children and young people and make recommendations about appropriate therapeutic interventions for each child or young person, in accordance with individual assessed needs
• To provide line management and clinical supervision to allocated Therapies Assistants within the setting and to support Newly Qualified Speech and Language Therapist(s) within the setting
• To work closely with children, young people, their parents and staff to ensure a personalised plan of delivery.
• To participate in service and practice development.
• To identity training needs, develop and facilitate training sessions to staff and parents/carers.

Requirements

• Registered with the HCPC
• Degree or equivalent qualification in Speech and Language Therapy
• Substantial experience working with Children & Younger People

Benefits

• Paid School Holidays
• Family Healthcare Plan - Access to instant check-ups and consultations
• Car Purchase Scheme
• Career Development and Training
• Wellbeing and Employee Assistance Support
• Pension Contribution
• Life Insurance
• High-Street Vouchers and Apple Scheme
• Family Days Out
• Discounted Gym Membership
• Free Meals

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, just for starting work with us!

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Housing Officer
Sunderland
Temporary
Full Time

We are seeking a dedicated and skilled Housing Officer/ Housing Partner to join a team based in Sunderland on a full time, temporary basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You will be the first point of contact for our customers and responsible for the quality of their experience. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public. The patch covers Sunderland with 1 day per week based in the office in Stockton.
Requirements

• Previous experience working as a Housing Officer / Tenancy Officer / Housing Partner or similar is essential
• Knowledge of housing legislation, policies, and procedure
• Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
• Full UK Driving Licence and access to a vehicle is required

Role Expectations

• Responsible for new tenancy sign ups in accordance with Accent's Allocations and lettings policy and procedure.
• Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment).
• Being the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services
• Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround
• Establish and maintain strong working relationships, at an operational level, with the DWP, debt charities and other related agencies to ensure that income collection targets are met or surpassed
• Support residents in accessing benefits and financial inclusion services

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.
**Hybrid working an option after training period.
Responsibilities will include:
Customer Order Management

• Pro-actively manage customer orders, from receipt to completion.
• Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
• Managing delivery schedules and taking ownership for transportation costs on allocated accounts
• Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

• Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
• Negotiating order lead times with customers.
• Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
• Attend customer review meetings as and when required.

Business Support

• Active participation in Team Meetings and Continuous Improvement Projects.
• Assisting other departments where appropriate and when requested.
• Answering main switchboard calls.

Customer Service

• Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
• To review and understand current CSC processes and drive automated/system improvements.
• Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Doxford. The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Start date: 01/07/2024 Pay rate: £12.97 per hour Location: Doxford, SR3 3XW Temporary Contract: 10-12 weeks Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday. *Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Desirable qualities

You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: •• A proven record in a fast-paced customer service environment. • Quick, accurate typist with a high attention to detail. • A proven record of delivering exceptional quality and meeting personal quality targets. • An ability to deal with difficult complaints in a kind, supportive and professional manner. • Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential. • Must be computer literate and proficient in the use of email, spreadsheet and word processing software. • Creative problem solver, owning the issue through to resolution. • Proficiency with inputting specific datasets, must be accurate, concise and consistent. • Able to make decisions involving money based on specific guidelines. • Achieve first time resolution with quality telephony responses.

What experience/skillset do you need?

• Call centre/contact centre experience is essential • A passion and commitment for delivering a great customer experience. • Ability to prioritise and manage workloads to timescales. • Flexible and innovative with ability to easily adapt to changing customer demands. • Enthusiastic and responsive - seeking a positive resolution for all customers. • Self-motivated. Able to work as part of a team or alone. • Ability to work under pressure and to deadlines.

Proud member of the Disability Confident employer scheme

Role Purpose: Main Duties and responsibilities: You will manage the daily operations of the Specialist Stop Smoking Service in Sunderland. Your key responsibilities will be: Supporting and directing staff (paid and voluntary) to ensure KPIs and quit targets are achieved by the service. To lead, promote and a deliver an innovative service, ensuring equitable provision across Sunderland To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose smoking cessation service Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service To ensure the safeguarding of Adults and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of people accessing services Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback To ensure all monitoring and records are kept up to date, secure and used appropriately Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management To provide information, qualitative and quantitative data and reporting in a timely manner To attend management meetings, team meetings, performance review boards, and external steering groups. To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for. To provide training to internal staff, volunteers, placements and external agencies as required. To provide leadership and support to a team and being a key member of day to day operations, supporting the delivery of KPIs. You will be a motivated, passionate, experienced, organised and proactive leader, with experience in Public Health, managing services and delivery teams. You will take a strength-based approach to all community delivery, be a solution-based practitioner and be constantly looking to innovate. The role will require dynamic operational leadership which embraces ABLs vision and values. This is a demanding job, but you will not be on your own. ABLs highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development specialists are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the service forward. Skills & Competencies required: This is a senior role working under the line management of ABLs Senior Operational Team and you will support the Regional Manager in directly reporting to ABLs monthly performance board. The role will be varied, challenging and rewarding as you lead the service delivery, ongoing innovation and service development. Are you: An experienced service manager with experience in a Public Health environment Experienced in evolving and developing services within a complex health system in a co-produced way Experienced in working within Public Health services and have in depth knowledge and understanding of local pathways within Sunderland. A highly experienced people manager, including paid staff, volunteers, and trainees. A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes A strategic thinker, able to foresee and take action to deal with problems and opportunities An adept communicator who adapts the message to fit the needs of the audience Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, and community leaders Results- orientated naturally seeking quantitative goals and actively aiming to outperform them Open and motivated by new ideas and perspectives Passionate about improving the health of the population of Sunderland.

Our client based in Tyne and Wear are currently recruiting for an Apprentice Quantity Surveyor to join their team as soon as possible.

This is a full time, hybrid, permanent role offering £28,000 per year.

The purpose of the role is to assist the Consultant / Senior QS in carrying out quantity surveying duties under the direction of the Directors and senior staff.

Responsibilities:

• Prepare estimates, cost plans, undertake interim evaluations, cost reports and value for money reports;
• Procurement advice;
• Tender document preparation;
• Tender reporting;
• Contract administration and cost control;
• Valuations and final accounts;
• Contract and dispute advice;
• Employer's Agent / Contract Administrator services;
• Appointment and co-ordination of other consultants;
• To attend meetings and undertake site visits;
• Prepare agendas, minutes and supporting documents for meetings as required.

Requirements:

• A willingness to attend training and to develop relevant knowledge;
• To be methodical, pay attention to detail and be accurate;
• To be good at working with people from all levels and willing to work in a team;
• Ability to analyse and process technical data;
• The ability to manage workloads to ensure performance targets are achieved;
• Good communicate and interpersonal skills;
• Well organised; flexible, committed, enthusiastic and innovative;
• A good understanding and use of IT Microsoft packages e.g., Excel, Word; PowerPoint.

If interested or want to know more, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk