Total 552 customer service job vacancies in st leonards on sea tn37 7pt

Customer Service Advisor

Stockton-on-Tees

£134.20 per day

6 month temporary contract

How would you like to work within a department that effects people's lives every single day?

Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement?

Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you.

So, where will you be working?

You will be working within The Bereavement and Power of Attorney Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and facilitates the registration of Power of Attorney to support some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when its needed the most.

The difference you will make:

• Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across our Branch network and 3rd parties.
• Assisting customers representatives who wish to notify the bank of the death of our customer.
• Helping to keep our customers and the bank safe.
• Solving problems and escalating issues when necessary
• Updating customer records

What we need you to have:

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills
• Extensive computer and numeracy skills

What would be nice for you to have:

• Resilience and problem-solving skills
• A structured approach to work and well organised
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and work well under pressure.

Working Pattern:

• Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
• This role is based in Teesside, and you will be working on a Hybrid basis

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65-70k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/fc9d5c28-b339-447e-867a-bfb78af61463

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

About the Role
Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...

Carbis Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling St Ives team!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!
• Paying a salary of £22,308 / Monday to Saturday / 9am-5.30pm (with a day off in the week)
• Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!

Your Responsibilities
Reporting into Owner Experience Team Manager, a typical day will see you:
• Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets
• Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.
• Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.
• Proactively monitoring and working with owners to improve property performance.
• Escalating any urgent/ high-priority issues where appropriate to senior leadership.
• Managing lost property from our departed guests
• Providing support to owners to help them ensure that their property is compliant with health and safety regulation.
• Responding to guest feedback and working with owners to ensure our NPS continues to grow.
• Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is essential
• Working closely with housekeeping and maintenance teams (in brands where we have property services) to ensure that communication is efficient, and we deliver a world class experience for our holidaymakers and owners.
• Being part of an emergency on-call rota, 7 days per week to ensure we deliver a round-the-clock service for our holidaymakers.
• Being a keyholder for our Regional Brand offices, ensuring our work environments are maintained in line with health and safety regulations.
• Supporting our QA’s from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around.
• Arranging guest key collection, where required

Skills and Qualifications
We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:
• Previous experience in a customer service or customer relations related role
• Excellent attention to detail.
• Outstanding communication skills, both written and verbal.
• Strong interpersonal skills and experience of working in a team.
• Strong negotiation skills.
• Computer literate, specifically in MS office.
• Able to work under own initiative.
• Able to work to tight deadlines.
Although standouts will also have:
• Experience working in the travel & tourism, holiday letting or hospitality sector.
• Previous experience working in a customer facing environment, both in person and on phones.
• Strong MS excel skills.
• Knowledge of the local area.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Proud member of the Disability Confident employer scheme

We are looking to grow our team with people who can help give our customers a fantastic experience!
We offer an exciting role in a positive workplace culture with a friendly & supportive team.
Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and also for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role

Drive vehicles to customers.
Use GPS apps to plan the best route.
Be up to date on traffic conditions.
Collect vehicles from customers.
Clean vehicles inside and out within
... Click here to view more detail / apply for Customer Service Representative (Driver)

Your new company
Join a recognised leader in the sporting equipment industry.
Your new role Join the team as a Customer Service Representative, where you'll engage with customers across various channels to resolve issues efficiently, aiming for first-call resolution.

Actively listen to customer enquiries, demonstrate empathy, and ensure their needs are met.
Manage customer orders, adjust to specific ordering processes, and ensure accurate freight charges.
Stay updated on product features and promotions, upsell products, and communicate with the Demand Planner on stock issues.
Organise warranty item returns, liaise with the Production Manager, process credit notes, and rectify consignment errors.
Work with Customer Service reps, Sales, Accounts, Warehouse, and offshore factories to ensure smooth operations.

What you'll need to succeed

Excellent communication skills
Proven performance in internal sales/customer service
Ability to follow processes and procedures
Competent computer skills in Excel and Word with a high level of accuracy
Ability to work in a team environment
SAP experience desirable
Previous experience in the sporting industry is desirable

What you'll get in return

65k + super
Company-wide bonuses (depending on company performance)
Full training provided
Onsite parking
Supportive and fun environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Your new company
A leading engineering company in Teesside.
Your new role
Working as a Customer Service Advisor, you will be a point of contact for customers wanting quotations, queries and contract reviews.
To issue reports and data input with integrity.
Communicate and update customers.

What you'll need to succeed
Customer service experience.
English and maths GCSE
A good understanding of Microsoft packages.
What you'll get in return
33 days holiday
Salary upto £27,000 dependent on experience.
Private healthcare.
Highstreet discounts.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Pinewood Residential Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Stoke. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role