Total 7 customer service job vacancies in southport pr8 6pl

Clinical Assessment Service (CAS) Clinical Navigator - Crawley/Ashford
• Permanent full-time contracts
• Band 7, £46,148 - £52,809 per annum (AfC) + Unsocial hours
• Location - Medway, Gillingham
• 6-week Full time Training Course then CCN mentoring period and completion of a six-month probationary period.

Here at the South East Coast Ambulance Service, we have an exciting opportunity for dedicated and passionate individuals to join our IUC clinical team as a CAS Clinical Navigator.

As a CAS Clinical Navigator, you will work closely with the senior leadership team to ensure the IUC clinical team are delivering a high-quality health care service to patients.

Using your clinical knowledge, you will provide clinical guidance in the 111 Contact Centre to ensure patients receive the most appropriate advice and treatment based on their requirements. You will be responsible for the clinical risk assessment of patients and the navigation of cases to specialist clinicians as appropriate. Working closely with colleagues in 999 you will maintain a wider service perspective, reallocating resources as required to provide timely and appropriate care.

As well as this, you will be managing a team, so you will need to have proven and demonstrable experience of leading and developing a successful team, and developing individuals in their own right.

The role would suit an experienced Paramedic or Nurse who might also have a specialist practice qualification, for example Paramedic Practitioner, Critical Care Paramedic and Nurse Practitioner.

We are looking for the following:
• Permanent full-time contracts
• Rotas that include working weekdays, late afternoon into evenings, Saturdays and Sundays

Please note, this is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.


• To provide clinical supervision and mentoring to the NHS Pathways call triage system and Integrated Urgent Care (IUC) Health Advisors
• To provide Line Management to Clinical Supervisors within the IUS contact centre and provide training, coaching and mentoring for Clinical Advisors and CAS Clinicians
• You will need to maintain the communication link between operational staff, Managers and Supervisors

The required skills and experience for this post are;
• You will be a current HCPC registered Paramedic or NMC Registered Nurse (or equivalent relevant experience)
• Minimum of three years’ post registration qualification as a paramedic/nurse (or equivalent relevant experience)
• You will have current leadership experience
• Be an excellent communicator
• Ability to train, mentor and coach clinical staff

Additional information can be found in the attached Job Description


This advert closes on Friday 4 Oct 2024

Proud member of the Disability Confident employer scheme

Resource Dispatcher - Base: Medway, Gillingham EOC

We are not offering Sponsorship for this position

If you are a current SECAmb employee please do not apply to this advert as this is for external applicants only. If you apply and you are successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on theour dedicated Section 2 page on The Zone

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Please click the following link:https://youtu.be/G3bey1n87Ooto find out more about becoming a Resource Dispatcher.

Successful candidates must be able to prioritise tasks, manage conflicting demands around time and resources; and problem solve to deliver objectives.
• Will vary responsibilities in accordance with the requirements set out by the Dispatch Team Leader or Emergency Operations Centre Manager.
• Effectively manage the deployment and allocation of the full range of resources in line with agreed dispatch deployment policies for the purposes of achieving locally and nationally agreed performance standards.
• Will communicate via phone and radio systems to field operational resources, external agencies and the public.
• Must be able to negotiate and persuade to achieve co-operation and agreement with EOC staff, field operational staff and external agencies.
• Information passed is likely to be highly sensitive and, in some cases, highly distressing (dealing with traumatic circumstances including murders, suicides, child death, major incidents, business continuity incidents etc).
• Ensuring crews are booked on and off duty on the CAD as required.
• Will be required to dispatch one or multiple dispatch desks on shift as instructed by the Dispatch Team Leader or above.
• Will be the primary contact point for resourcing, allocation and deployment for all resources in the dispatch desk(s) that the Resource Dispatcher is covering.
• Appropriately manage, or escalate if required, welfare, response, allocation or other resourcing or staffing issues to the Dispatch Team Leader or above.







Base:Medway, Gillingham EOC

Hours:Full-time 37.5 hours per week

We offer:
• Competitive salary of £25,147 - £27, 596 per annum (subject to hours worked) Plus Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2).
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Full -time 37.5 hours/week on a core rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Access to occupational health

Training programme:
• 7 days full time (7.5 hours per day unless otherwise stated)
• Plus 15 mentoring shifts over a 10-week period various shifts
• Has a ‘must’ attend policy, with no annual leave being permitted during this period.
• Comprises of classroom and observing and mentoring periods within the working environment.
• Is designed to fully support full transition to Resource Dispatcher independently.

Sample Rota
• Wk1 - -Friday, Saturday Sunday nights - 18.30-06.30
• Wk. 2 - Thursday and Friday Day - 06.30 – 18.30
• Wk. 3 – Mon, Tues, wed, thurs Night - 18.30 – 06.30
• Wk. 4 - Mon, Tues, Wed, Sat and Sun - Day – 06.30 – 18.30
• Wk. 5 - Relief 2 x 12 hours shift
• Wk. 6 - Relief 3 x 12 hours shift

Management of the full range of resources in line with agreed deployment policies for the purpose of achieving locally and nationally agreed performance standards.

Advises the Dispatch Team Leader (DTL) on resource availability and lost unit hours which impact on patient care and unit hour utilisation.

Updates and maintains such information systems as are required to ensure accurate reporting of clinical information & performance standards.

Maintain accurate and detailed records to assist with retrospective investigation of complaints and clinical incidents. Responsibility for appropriate deployment and directing of all operational resources and personnel, by the analysis of given information ensuring that the nearest most suitable resource is dispatched in order to achieve standards.


This advert closes on Tuesday 27 Aug 2024

Proud member of the Disability Confident employer scheme

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 314246 Customer Operations Manager
Salary £49,137 - £53,504(dependent on experience) plus potential 10% bonus and 25 days annual leaveFull time, Permanent South Norwood Delivery office, London, SE25 6PL

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Shift Patterns
Monday to Saturday with a rotating rest day, hours of attendance will vary dependent on the weekday but can be anytime from 06:30 to 16:00 variable.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 30th July 2024.Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT
ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

Proud member of the Disability Confident employer scheme

About the opportunity
Griffith Sport is seeking suitably qualified, Centre Attendants to join our team at the Gold Coast Sports Precinct and assist with the day-to-day operations and maintenance of the Aquatic Centre and Athletics facility at the Gold Coast campus.

Key responsibilities will include active lifeguard supervision of the Centre's patrons, front counter duties, facility maintenance tasks, administrative duties, delivery of first-class customer service and emergency management. This opportunity will see you work within a team focused on delivering a service that achieves the vision, mission, and goals of the organisation.

The Centre Attendant position is a casual role based at the Gold Coast campus. It involves early morning, evening, and weekend work.

About you
The successful applicant will be enthusiastic, reliable and customer focused with previous work experience in the aquatic and/or fitness industry. You will display the values of respect, integrity, teamwork, and responsibility. In addition, you will have: 

• excellent customer service skills
• a strong work ethic and good initiative
• the ability to think quickly and be adaptable

Salary range: Casual Health & Fitness Award rates based on skills, experience, and qualifications.

A Vacancy at South East Coast Ambulance Service NHS Foundation Trust.


Operating Unit Manager East EOC

Base: Medway MRC Bredgar Road ME8 6PL

Band:8b £58,972 - £68,525 per annum NHS Agenda for Change

Hours:Full time 37.5 hours per week

Type of contract: Permanent

Tactical On-Call 9.5%

An exciting opportunity has arisen to undertake the role of Operating Unit Manager (OUM) Emergency Operations Centre (EOC). You will be expected to be flexible and mobile across all EOC locations on a periodic basis. The role will be interchangeable with all other OUM roles within the EOC department andmaybe subject to rotation. The successful post holder will have the ability to lead, motivate and manage a team effectively, with the ability to influence and negotiate. You will have a full understanding of EOC operational performance indicators and the ability to translate our strategic goals into effective and achievable operational plans.

You will provide highly visible and effective leadership for the EOC and be at the heart of the operational delivery of the Trust.
• Be educated to MSc/MA level or equivalent evidenced experience
• Have experience in managing a large and diversely distributed workforce
• Have a strong track record of people leadership
• Have the ability to develop clear objectives and monitor progress and outcomes
• Have an excellent understanding of the pre-hospital environment and wider NHS

We are proud to offer family-friendly policies, a cycle-to-work scheme and an award-winning Wellbeing Hub.

Our Pride in SECAmb network champions a positive working environment and policy framework for LGBT staff which is open, supportive and promotes equality of opportunity, alongside other groups and forums, such as Enable, our carers and disability network; Aspire, our cultural diversity network; and our Staff Engagement Forum.

We operate an award-winning Wellbeing Hub to help staff achieve a better work/life balance and receive the mental and physical support they need to perform in what is undoubtedly a challenging role.

Please see attached Job Description and Personal Specification for detailed responsibilities for this role.


This advert closes on Friday 5 Apr 2024

Proud member of the Disability Confident employer scheme

SERVICE ADVISOR
Basic Salary - £23,500 - £26,000
OTE - £33,000
Location - Basingstoke

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45112

The main duties of the role include but are not limited to; Undertake consultations with patients taking a comprehensive patient history, carry out physical examination use their expert knowledge and clinical judgement to identify the potential diagnosis Exercise a higher degree of personal and professional autonomy using advanced clinical practice skills to include clinical interventions Refer patients for investigations when necessary/appropriate Make a final diagnosis, decide on and carry out treatment, including the prescribing of medicine or referral to primary or secondary care specialist services within local agreed pathways and protocols as appropriate Ensure that all treatments and care provided are based on best practice/evidence-based care Plan and provide skilled competent care to meet the patients health and social care needs, involving other members of the healthcare team as appropriate Work with multi-disciplinary and multi-agency teams in order to ensure patient needs are met Asses and evaluate, with the patient, the effectiveness of the treatment and care provided and make changes as needed Use independent/supplementary prescribing skills for benefits of patient care Work independently and as part of the 7-Day GP Service team Assist in clinical audit and setting and monitoring of service and unscheduled care Identify and take appropriate actions to address risk to the patient, this will include: Identification of emergency care needs requiring despatch of a 999 ambulance Safeguarding children and protection of vulnerable adult issues which require referral on to other agencies in line with local policies Work independently and at the same time contribute to the work of the whole team to ensure the delivery of a consistently high level of service, this will include: Taking responsibility and being accountable for managing own workload, risk assessment and management, acting within professional codes and appropriately to the clinical team leader for advice and support Undertaking other duties when required, such as audits or administrative tasks Identifying issues which may negatively impact upon service delivery and reporting these on to the clinical support manager/clinical manager operational team leader/shift manager in a timely fashion Acting as a clinical resource for non-clinical staff who may require advice and support Maintain contemporaneous records of the consultation and action using clinical software and where necessary written records, in line with NMC guidance and local policies, guidelines and procedures Remain focused on the delivery of an excellent service within an unpredictable, diverse, and challenging workload Work remotely using EMIS Web following the Working At Home Policy ensuring records and patient information is protected following GDPR.