Total 8 customer service job vacancies in nw6 4hs

The operations service Manager must recognise and promote a safe working environment which adheres to Health and Safety Regulations and Trust Policies and Procedures. Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines. Through regular day to day contact, the operations service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards. Attend and contribute to a range of Trust wide initiatives and advisory meetings as required e.g. Clinical waste and dangerous goods meeting, Sickness Management & Recruitment. Contribute to the review and implementation of Hydrogen Peroxide Vapour (HPV) Specialist cleans requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management. The Operations Service Manager will assist the Facilities Operations Manager with designated Facilities Management contracts including the pest control Services, Task Management service and clinical waste contract and other such contracts should they arise. Assist the Facilities Operations Manager with the implementation, monitoring and evaluation of new technology initiatives. Assist and delegate for the Facilities Operations Manager when required. The Operations Service Manager will be required to act as chair to recruitment and selection panels. Through regular day to day contact, the Operations Service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards. Assist Facilities Operations Manager in maintaining a range of key performance indicators including staff appraisals and mandatory and job specific training. The day to day management of HPV Team, Pest Control, Window Cleaning and assist the Clinical waste manager and Helpdesk Manager with the day to day operations of their respective teams. To manage and motivate operations team staff in the delivery of multi-functional front of house service. To carry out initial investigations and first response to official complaints, grievances and disciplinaries, keeping the Facilities Operations Manager informed. To maintain records in relation to Operations services ensuring a robust audit trail. To complete meetings as part of the Trust sickness policy, supporting Health and wellbeing and referring to relevant departments to support staff welfare. To assist in the development of local operating policies and procedures in own area of

Job Title: Resource Management Officer
Location: Kilburn
Salary: £17.90 - £22.74 LTD per hour
Employment Type: 12-Month Maternity Cover
Recruitment Partner: Service Care are assisting the Greater London Authority (GLA) and Metropolitan Police Service (MPS) in recruiting for this role

Job Description:
The Human Resources department is part of the People and Resources Business Group and provides the services, policies, and frameworks that underpin the delivery of the People Strategy. The Resource Management Office (RMO), under the HR Operations Hub, manages HR governance, communications, data, business planning and transformation, and resource management for HR. This role supports the RMO in enabling the HR function and Senior Leaders within HR to operate efficiently and effectively.
Key Responsibilities:

• Support logistics of meetings, including scheduling, circulating papers, tracking actions, attending, and taking minutes.
• Provide high-level administrative support for business-as-usual tasks within the RMO.
• Raise purchase orders and handle associated invoice queries.
• Assist senior leaders, governance meetings, and logistical tasks such as diary management, mailboxes, and event planning.
• Support HR's recruitment needs: uploading adverts, collating applications, arranging interviews, tracking vacancies and recruitment activity, and onboarding new staff.
• Contribute to project support based on current demands.
• Engage with senior colleagues to deliver commissioned tasks.

Essential Criteria:

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong organisational and time management skills.
• Attention to detail and accuracy.
• Good written and verbal communication skills.
• Strong interpersonal and teamwork abilities.

Desirable Criteria:

• HR experience and understanding of HR functions.

Additional Information:

• Although based at Kilburn Police Station, agile working is available as dictated by business needs.
• Work-from-home is possible with a mandatory office day on Mondays. Flexible office attendance based on workload.
• Hours: 36 per week, flexible between 7 AM - 6 PM.

Application Process:
To apply, please submit your resume and cover letter to AJD Lewis Ashcroft at Service Care. In your cover letter, explain how your skills and experience align with the requirements of this role.
Contact Information:
Lewis Ashcroft
Service Care Recruitment
Lewis.ashcroft@servicecare.org.uk
01772 208962

Service Care is assisting the Greater London Authority (GLA) and Metropolitan Police Service (MPS) in recruiting for this role. We also recognise the importance of collaboration across GLA, MPS, LFB, and TfL, ensuring protected and cohesive support for all departments.

Job reference number 312664

Lead Customer Operations Manager

Starting Salary 49,137 (dependent on experience) plus £2K additional Lead allowance, potential 10% bonus and 25 days annual leave
Full time, Permanent
Kilburn Delivery Office. London, NW6 4DA

At Royal Mail we deliver more.

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns

07:00 - 15:00 approximately with 2 rotating rest days a week (Flexibility is required)

THE ROLE

As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.

There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 10th June 2024 Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country.
We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking.
We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards.
At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.
The purpose of the post is:
To lead the day-to-day effectiveness of service provision via the IT Service Desk
Optimise team efficiency and implement best practices
Set and ensure that Service Desk targets are met
Full details of the post can be found in the Job Description and Person Specification.

Field Service Engineer
£32,916-£37,304 depending on experience

London allowance of up to £6,500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across North West London and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £32,916 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £37,304 once you're fully trained and meet the minimum requirements
• £37,304 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £6,500 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Field Service Engineer
£31,650-£35,870 depending on experience

London allowance of up to £6,500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across North West London and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

Industry-leading benefits

• £31,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £35,870 once you're fully trained and meet the minimum requirements
• £35,870 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £4,736 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Field Service Engineer
£31,650-£35,870 depending on experience

London allowance of up to £6,500 per annum

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across North West London and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

Industry-leading benefits

• £31,650 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £35,870 once you're fully trained and meet the minimum requirements
• £35,870 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• London allowance of up to £6,500 per annum
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found

Head of Service – Dementia

Responsible to: Operations Director/Registered Manager

Hours: 37.5 per week, Mon - Fri 9am-5pm

Salary: £45,000 - £53,000

Our Commitment to Exceptional Care:

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals living with dementia. We believe that every interaction is an opportunity to make a positive impact, and we're looking for a talented individual who share’s our vision.

A Trusted Name in the Industry:

SweetTree Home Care Services is a leading provider with an Outstanding rating from the CQC. For over two decades, we have been dedicated to offering exceptional support and community and home based services for our clients. Our commitment to excellence has made us a trusted name in the industry.

At SweetTree; everything we do has a heavy focus on making a positive difference in the lives of our clients. We are currently looking for a compassionate and dynamic individual to join our team as the Head of our Dementia Service . If you're an experienced professional with leadership experience, a passion for enhancing the lives of individuals and a commitment to excellence, then we want to hear from you!

The Role:

As the Head of Service, you will play a pivotal role in leading our team to provide the highest quality care and support to our clients. Your mission is to empower them to remain independent in their own homes and thrive in their communities while adhering to the SweetTree Charter. This role encompasses the management, clinical development, and growth of the Dementia Service, including all subsidiary services. You will lead the office and support teams to ensure the highest levels of engagement and quality practice.

Principal Duties:

Accountable for the day-to-day running of the Dementia Service and team workload.
Ensure the delivery of a high-quality, person-centred, and clinically appropriate service.
Monitor performance through quality, employee, client, service, and financial KPIs.
Foster high engagement and utilisation among the support team.
Ensure quality clinical decision-making for all care-related queries.
Drive growth and development of Dementia Services in collaboration with internal stakeholders.
Implement company strategy alongside the Operations Director.
Directly manage and support Care Managers, ensuring effective support for all service employees.
Maintain management/coordination rota, including annual leave, to ensure 24/7 coverage.
Manage on-call rota and act as the on-call representative for all managed services.
Partner with Operations Director/Registered Manager to ensure compliance with policies and procedures.
Serve as a key contact with HR, Training, and Finance to ensure team development and financial accuracy.
Represent the Dementia service in internal and external meetings.
Lead marketing, networking, and service development opportunities in liaison with the Operations Director.
Person Specification:

Essential Experience, Skills, or Attitudes:

Proven professional background with high-level management achievements in the care sector.
Extensive experience working with individuals with Dementia.
Experience leading a management team.
Relevant professional qualification.
Strong interpersonal skills, authoritative, persuasive, and motivational.
Ability to present and negotiate effectively, plan, and manage project-based work.
Strong desire for continuous learning and skill development.
Proactive 'doer' attitude that embraces challenges.
Excellent organisational skills with a strong focus on customer service.
Ability to handle complaints following established policies and procedures.
If you are passionate about making a positive impact in the lives of those affected by Dementia and have the requisite skills and experience, we invite you to apply. Join SweetTree in our mission to provide exceptional care and support to our clients.