Total 1,344 customer service job vacancies in london ec1v 2pd

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Advisor
Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

• Full valid driving license.
• Experience of working with the public in a customer services role.
• Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context.
• Proven leadership skills in managing and supervising teams in visitor-centric environments.
• Confident and proficient in utilising a wide range of IT tools and software.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#ADM

Proud member of the Disability Confident employer scheme

The Recruitment Co are looking for Customer Service Advisers for our distribution client based in Stockport.

Duties will include:

• Receiving Inbound Calls
• Using social media to respond to messages
• Replying to emails
• Providing information about products and services
• Taking orders
• Processing payments
• Addressing complaints

Shifts and pay:

9am-6pm 5 days over 7, so must be prepared to work some weekends.

£12 per hour

This is a really exciting opportunity to join a rapidly growing company.

Temp to perm for the right candidate.

CPManchesterGS

Europcar is looking for Customer Service Returns Agents.

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Agents at our Heathrow Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 6 weeks holiday (including bank holidays), increasing with service
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

Service Advisor Vacancy - Bromley
Salary: Up to £30,000 Basic OTE £38,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC18886

We have a new vacancy for a Service Advisor for my client's main dealership in Bromley. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Proud member of the Disability Confident employer scheme

Customer Support Assistant

London

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

37.5 hours a week

Flexible shift system - 7:30 am - 4:00 pm or 12:00 pm - 8:30 pm

£26,200K

ASAP start

Are you a friendly person who loves talking to and meeting people? I have an exciting opportunity for a professional personable, and, organised Customer Support Assistant to join the Property Team, of a luxury student accommodation provider. The company is ambitious, thriving and has an innovative and inclusive spirit.

If you are a great listener, sensible, calm under pressure, caring, and have a positive attitude, then read on…

The role's key purpose is to support the residents as you will be the first point of contact. You will go above and beyond to deliver excellent resident service.

What you'll be doing:

• Providing a practical and timely solution to residents' problems, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Helping to run our social events - together with their university partners
• Assisting contractors, visitors and their university partners with their requirements.
• Carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting the communal areas, the lifts and the corridors, and residents' kitchens (before their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios.
• Supporting onboarding of new colleagues into the team; answering questions and sharing your knowledge.
• To join in and speak up, making a constructive contribution at the monthly team meetings.
• Learn about the different processes and how they keep their residents and colleagues safe.
• Respectful of people's privacy and personal information - you will be trained on all aspects of GDPR.
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
• To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.
• Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.
• Due to the nature of our business and this specific role, there are other ad-hoc tasks that occur throughout the annual lifecycle - this list is not exhaustive.

Who you are:

• You'll enjoy providing a warm welcome to visitors, parents/ carers, residents, couriers and contractors their properties.
• Engaging and want to help the residents have the best experience ever.
• Good common sense and are eager to help and find solutions.
• Take pride in your appearance and how you communicate with others.
• Organised and work through a list of set tasks within a certain time frame.
• Can you speak other languages? An amazing bonus as 80% of their residents are international.
• Excellent timekeeping
• Flexible in your approach to work tasks. This will help support other property teams.
• Good level of computer literacy.

Apply today if you can work 5 days out of 7; working weekends and bank holidays on a rotating basis. Apply today if you can work on a flexible shift system.

Flexible shift system - 7:30 am - 16:00 pm or 12:00 am - 20:30 pm

£26,200K

ASAP start

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job title: Technical Customer Services Advisor
Location: Chessington KT9 (Fully on site)
Contract Type: Permanent
Salary: £26,000 - £28,000

Job Purpose

Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.

Key Responsibilities:

• Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
• Process and track warranty claims to ensure efficient resolution.
• Keep the CRM system up-to-date with accurate information.
• Manage stock rotation and inventory in the warranty warehouse.
• Coordinate with third-party repair services and manage outsourced repair tracking.
• Participate in team meetings and company events, including occasional support at exhibitions or installations.
• Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.

Ideal Candidate:

• Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
• Strong communication skills for clearly explaining technical issues to customers.
• Enthusiastic interest in gaming, with knowledge of industry trends.
• Highly organised with solid inventory management skills.
• Skilled at quickly analysing issues and implementing effective solutions.
• Passionate about gaming and new technologies.
• Stays current with industry trends and new game releases.
• Customer-first mindset, ensuring smooth and positive experiences.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Your new company
This publishing company based in Central London is looking for an Administrator to join their team on a temporary basis. This role is ongoing and is looking to start immediately. This role is a full-time position with all five days in the office from 9am-6pm.
Your new role
The purpose of this role is to assist with the Administrative functions of the office, with duties including:

• Handling the ticket raising system to raise and action any queries
• Handling general administration of the office space, creating security passes etc.
• Resolving queries for internal and external customers and escalating if necessary
• Accurately and efficiently inputting data into systems

What you'll need to succeed
In order to be successful in this role, you will need to have the following skills/requirements:

• Previous Administration experience is essential
• Experience and competency using Google Suite applications is essential.
• Customer-focused with an ability to handle complex situations if required
• High level of attention to detail and able to recognise patterns in data
• Clear written and oral communication skills with the ability to work independently and within a team setting

What you'll get in return
In addition to an industry-competitive hourly rate/salary, you will be given the opportunity to broaden your skill set and experience within the industry. You will be able to grow your network and progress within the corporation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Hours:

Salary:

Closing Date:

Salary:

£22900 – 25400 Based on skills and experience

We are recruiting for a Customer Service Consultant for the London Branch

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit theirneeds, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

This position is mainly based in our London Branch , High Holborn.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers.
• Proactively contacting our customers over the phone to identify and discuss their needs.
• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service
• Enjoy meeting new people and engaging in purposeful conversation
• Work well with others, with a ‘one-team’ mindset across multiple channels.
• Have excellent communication, engagement and listening skills
• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management
• Are able to deliver outstanding customer service either from a face to face or a telephony background
• Are open to a broad range of activities even if outside of standard expectations
• Are able to grow, adapt and change accommodating business needs and priorities