Total 39 customer service job vacancies in kidderminster dy10 3aa

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Field Service Engineer (Mobile Mechanic/Vehicle Technician)

Basingstoke and Reading Territory

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Starting Salary (Plus Regular Pay Reviews)

Benefits: Paid Door to Door + Lots of Overtime at 1.5 and 2.0 + Fully Expensed Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Field Service Engineer role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Field Service Engineer role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment in Basingstoke and Reading. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Field Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Person Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Full time

Care Home Based

We have an exciting new role for a Customer Relations Manager based at Brook Court care home in Kidderminster. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

· Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.

· Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.

· Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.

· Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.

· Identify potential business and marketing opportunities within the local catchment area.

· Work closely with the Home Manager and Head of Departments

· Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

· Self-motivated, flexible, and enthusiastic

· Works collaboratively with others always sharing ideas and information.

· Highly organised, ability to keep track and progress multiple priorities at any one time.

· A customer service mindset

Why Join Care UK?

· Be part of a dynamic and growing organisation dedicated to providing outstanding care.

· Collaborate with a diverse and talented team in a supportive and inclusive environment.

· Enjoy a competitive salary and comprehensive benefits package.

· Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Field Service Engineer

£40,000 - £50,000 per annum

Reading / Basingstoke / Camberley / Winchester / Andover / Southampton

Are you ready to provide top-notch field-based support, exceeding customer expectations every step of the way? Look no further! We're seeking a dedicated individual to join our team and take charge of installation, maintenance, and repairs for our products and equipment.

Role Overview:

• Install, maintain, and validate equipment, ensuring optimal performance.

• Respond to emergency repair requests promptly and effectively.

• Identify and pursue new business opportunities for maintenance contracts.

• Develop leads for potential business growth.

• Opportunity for career advancement within our service organisation or other areas of our business.

Requirements:

• Hold an HNC or equivalent in Engineering or Scientific discipline.

• Hands-on experience in a laboratory or engineering environment preferred.

• Proficient in computer skills, able to write detailed reports.

• Excellent interpersonal and communication skills.

• Resourceful problem-solver with practical technical abilities.

• Self-motivated, independent worker with strong execution and organisational skills.

Benefits:

• Competitive salary: £37-40k.

• Company car (not a van) you can also use for personal use.

• Ideal for individuals with a mechanical background who enjoy building and repairing.

The company are rooted in science and innovative research. They are the world's oldest pharmaceutical and chemical company Merck supplies the pharmaceutical industry, biotechnology companies, research institutes and academic centres with innovative devices, tools, laboratory supplies and testing services. If you meet these qualifications and are eager to join a highly motivated and collaborative environment, we encourage you to apply.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318023
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentChester Delivery Office, Station Road, Chester, CH1 3AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
5 days out of 6 Monday to Saturday, hours between 07:00
- 15:00, Flexibility required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Friday 27th September 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Gas Engineer Required to start work ASAP
to operate as part of a team carrying out a wide range of Gas duties, to a high standard and with a 'right first time' approach.

The primary purpose of this contract is to ensure the seamless delivery of maintenance services and to address any breakdowns as we approach the winter months. As temperatures drop and weather conditions become more challenging, the demand for responsive and efficient repair services increases, especially in areas such as heating systems, plumbing, and general maintenance. By proactively managing potential issues and responding swiftly to breakdowns, this contract will help maintain the safety and comfort of properties during the colder season. It will also provide peace of mind to residents, knowing that expert services are readily available to handle any winter-related emergencies or repairs, ensuring that properties remain functional and well-maintained throughout this critical period.

you will need
* Understanding and responding to customer needs
* Either evidence of 4 years of experience and competence in gas engineering disciplines or qualification.
* NVQ Level 2 & 3 or equivalent in Gas Installation. CCN1 Core Gas Safety (ACS), CENWAT Gas Safety (ACS), HTR1 Gas Safety Element (ACS), CKR1 Gas Safety Element (ACS).
* Willingness to work flexibly on occasions nature of this particular job role.
* To hold a UK Driving Licence

Please contact Jorden for more information or send your CV to the email address provided. jorden.thompson@servicecare.org.uk

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Engineer (Field/Mobile Mechanic/Vehicle Technician)

Walsall

8am to 4.30pm, Monday to Friday

£31,000 - £36,000 Starting Salary

Benefits: Paid Door to Door + Overtime at 1.5 and 2.0 + Fully Expensed Van (can be used for personal use) + Fuel Card + 6% Employer and 4% Employee Pension + Training Package + 25 Days Holiday + Bank Holidays + IT Equipment + Uniform and Washed Weekly + Shopping/Discount Vouchers

Service Engineer role available in a highly successful and international manufacturer of forklift trucks. You’ll enjoy a local field based role offering comprehensive on the job training, extensive benefits package and progression routes.

The Service Engineer role will be suitable for engineers from any kind of plant, forklifts, HGV, agricultural or similar equipment. This is also a great career opportunity for vehicle technicians looking to move into a new industry as the company will fully train. You need to demonstrate mechanical service and repair skills, ideally have engine diagnostic and some basic electrical skills.

The company are a manufacturer of forklift trucks. Part of a team in the area, you'll be responsible for carrying out planned maintenance and breakdown coverage on a range of forklifts and associated equipment in Walsall. No stay away or extensive travel is required. Overtime is available if desired mostly in the week.

The Service Engineer Role in Brief:

*Carry out PPM and breakdown on materials handling machinery on a field service engineering basis
*Reactive breakdown coverage within the allocated geographical area
*Complete comprehensive training to get fully competent on all machinery and equipment
*Spares placed in van overnight

The Service Engineer Required:

*Plant, forklifts, HGV, agricultural or similar equipment, automotive technicians/motor trade will also be suitable
*Engine diagnostics and some basic electrical skills
*Ideally hold a level 3 or equivalent in a relevant subject

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

What’s the Role: Support Worker, West Midland Supported Living Service, Kidderminster, Worcestershire.

What the role involves:

An important part of the staff role is to provide support to our individuals who have learning disabilities, mental health needs and behaviours that may challenge.
So the ability to be resilient, to communicate effectively and to utilise a variety of communication tools is essential.
Our dedicated staff team support individuals to learn and develop their independence skills which includes tasks such as shopping, activities of daily living, personal care, accessing the community, budgeting, taking medication. Each staff member has something to bring to the role and we encourage staff to use their humour and sense of fun and creativity in supporting our individuals with day to day life.


Where You Would Work: West Midlands Supported Living Service, Kidderminster, Worcestershire
West Midlands Supported Living Service currently supports 4 females across two services; Rivermead; Bradley Thursfield Court, Kidderminster and Baxter Avenue, Kidderminster. Approximately 5 minute’s drive from each other. West Midlands Supported Living Service also has a local office base at Burgage Lodge, Franche Rd, Kidderminster.
Driving Licence required.

Why Praxis Care:

Are you looking for a career that will develop you, challenge you and allow you to make a difference in the lives of others?

Then Look No Further! We CARE at Praxis CARE!

Praxis Care supports individuals with mental ill health, autism, learning disabilities and dementia; providing innovative, professional, high quality support services to people across the spectrum of need and particularly at the higher level of complexity in Northern Ireland, the Republic of Ireland, England and the Isle of Man.

As an organisation we are dedicated to ensuring that all of our employees are equipped to carry out their role. We therefore provide comprehensive training that all employees complete before taking up their new career within Praxis which will last for 2 weeks and cover all of the information and training you will need.


Tell Me More About Praxis Care Benefits!

Great Work Environment CARE For Your Physical & Mental Health Financial Benefits
Compassionate culture Paid annual leave, which increases with length of service Refer-a-friend bonuses

Comprehensive training and 24/7 team support
Occupational sick pay
Pension plan

Continuous professional development/training including the opportunity to gain recognised qualifications related to your role e.g QCF3/5
Employer funded Healthcare scheme which includes savings on high street retail outlets and gym membership Coming soon: Early Access to earned wages through the employer salary advance software

Career progression opportunities
PPE provided Death in service benefit

Opportunities for additional hours Confidential counselling service Long service awards

Save on the purchase of any bicycle on the Organisation Cycle to work scheme
Eye test vouchers
Access to information portals & assistance through 3rd party vendors on areas related to your Mental, Physical and Financial Wellbeing

Company Maternity Pay





Salary Details:

Support Worker Full Time and Part Time. £23,200.32 per annum/£11.44 hr

Salary based on 39 hours per week. Various contracts available. This role requires sleep-ins, a minimum additional payment of £45.00 per night applies

Tell Me More!
For more information on the role please contact: recruit@praxiscare.org.uk or amberlivings@praxiscare.org.uk emmawhite@praxiscare.org.uk (Nurse Manager/Head of Operations) heathercrocker@praxiscare.org.uk (Team Leader with Enhanced Responsibilities)
Burgage Lodge 01562 752187
We look forward to hearing from you

Closing Date: 03/09/2024
To apply please go to: www.praxiscare.org/careers
We Want You!

A waiting list may be created to fill similar vacancies in this jurisdiction which may arise within 9 months of the interview date.


Because WE CARE!

This organisation is committed to safeguarding and promoting the welfare of vulnerable individuals and expects all staff and volunteers to share this commitment. Background checks including, but not limited to, a satisfactory reference from your current employer and enhanced Police Check will be required for all successful candidates within direct care positions before a start date can be confirmed.


Praxis Care is an Equal Opportunities Employer

** Customer Service & Sales Support Advisors **

IMMEDIATE START AND INTERVIEWS

• Salary: £25-£30k
• Hours:

o Mon - Sat 0830 - 1800 (5days)

o Mon - Fri 0800 - 1800 plus Sat rota

• Based in Guildford, Surrey
• This is a fill time Office based role

Our client based in Guildford is seeking experienced Customer Service & Sales Support Advisors

This role involves handling both inbound and outbound customer interactions to support the Sales Department.

Handling all sales leads originating from our digital enquiry portal, live chat, or email and maximising every opportunity to drive sales and enhance the customer experience. The ideal candidate will demonstrate exceptional commitment to customer care and possess a professional demeanour

Requirements:

• Previous experience of working in a customer service or sales role
• Key interest in sales process
• Excellent written, verbal and digital communication skills
• Consistently achieve quality standards for calls and emails as defined by company service levels
• Ability to provide personalised service.
• A customer-centric mindset with a passion for helping others
• A proactive approach to identifying and pursuing sales opportunities

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Role: Field Service Engineer

Location: North London

Hours: Monday to Friday with rostered weekend working on call outs.

Salary: £32,000-£38,000 DOE

An excellent opportunity has now arisen for an Field Service Engineer to join our client’s successful team in North London.

About our client:

Our client is a market leader in the supply, installation, repair and maintenance of the world’s finest coffee machines. They are currently looking to recruit a number of Field Service Engineers to support their continued expansion in the London area with earnings up to £40,000.

On a day to day basis as a Field Service Engineer based in London you will be

• Install coffee machines at customer locations.
• Attend faults, diagnose problems and rectify coffee machines, coffee grinders, dishwashers, panini grills and ovens replacing electronic and mechanical parts as necessary.
• Undertake planned maintenance of machines

• Complete electronic records and reports on services provided.
• Explain machine faults findings and repairs / actions undertaken to customers.
• Liaise with manager / customer services re installations / fault issues.

Benefits:

You will be joining a business that has seen exceptional growth over the past few years, detailed product knowledge & training will be given working on a Monday – Friday basis. You will also receive a company Van which can be used for permitted private use and a Reward Scheme enabling you to earn up to £40,000k.

What we would like from you:

• Driving licence - clean driving licence preferable (6 points maximum).
• Knowledge – basic understanding of electricity and ability to understand equipment drawings /

Essential experience requirements:

• Experience of maintaining electro-mechanical equipment or as an electrician.
• Basic plumbing knowledge.
• E-literate and competent in the use of PC/laptops/PDAs to acquire and manage information.

Desirable experience requirements:

• Field service experience.
• Experience in maintenance of electrical equipment.
• Business to business service experience.

If interested in this role, please apply below.

OASPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.

** Customer Support /Account Manager x2 **

IMMEDIATE START

• Salary upto £28k based on exp
• Full time office based role
• Located in Guildford Surrey

We're looking for 2 personable, enthusiastic and hard working Customer Support/Customer Account Manager to join an expanding Sales & Support Team based in Guyildford.

You must be a real hard worker, with a 'never give up' attitude, who is prepared to go the extra mile to support your customers.

This role involves understanding your customer's needs, supporting them with tailored solutions, and ensuring a high level of customer satisfaction.

The ideal candidate will have excellent communication skills, be able to identify growth opportunities within the customer base and have the ability to grow and maintain long-term customer relationships.

Essential Skills

• Enthusiastic, personable nature
• Customer service oriented
• Ability to think laterally under pressure with attention to detail

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Vacancy

Do you have the drive, commitment and leadership skills to motivate and inspire our Children’s Services workforce? If so, this is an excellent opportunity for you to join our highly motivated senior management team to deliver improved and sustained outcomes for children, families and communities in Midlothian.

In partnership with others you will drive forward best practice at strategic, operational and individual level to ensure we provide innovative and responsive services. Key aspects of the role are to cultivate and further develop a highly skilled and committed workforce to deliver quality services and service provision in line with key drivers such as our commitment to The Promise and reshaping services.

The post holder shall be responsible for child protection services, family wellbeing and Hawthorn Family Learning Centre. The post will enable you to grow as a leader and manager in a Council which has children and families firmly at its heart. We will provide opportunities for ongoing continuous professional development to ensure you can be as effective as possible in improving the lives of children and families in Midlothian for the better.

If you are interested in this exciting opportunity and if you require further information, please contact Bec Hooton, Service Manager, 0131 271 3803 or email at Rebecca.hooton@midlothian.gov.uk

KNOWLEDGE:

Essential:

• A professional qualification in Social Work
• Educated to degree level
• Post Graduate Certificate in Child Welfare and Protection
• A post graduate qualification (or working towards) in Leadership and Management
• An in-depth working knowledge of children’s service and familiarity with a range of children’s services across the public and voluntary sector
• Significant knowledge, skills and experience of work in services for children, young people and their families,
• Demonstrate significant knowledge, skills and understanding of relevant legislation, policy and procedures including a well-developed understanding of the GIRFEC principles
• Significant experience of multi-agency working at operational management level, demonstrating initiative and the ability to communicate effectively with a range of partners and stakeholders
• Experience of service planning, delivery and approaches to measuring service impact
• Excellent knowledge of management processes associated with leading teams preferably a multi-disciplinary team with a range of professional groups
• Technology-literate in managing information and data
• Demonstrate commitment to continuing personal and professional development.
• An understanding of budget management.
• A current driver’s licence and own transport

Desirable

• Any relevant PQ Award

CLOSING DATE - Monday 29th July

INTERVIEW DATE - 5th August AM, 6th August PM

Job Advert

Position Title: Service Manager

Position Number: DAE152

Directorate: Children, Young People & Partnerships

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Monday – Friday

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £64,093.74 per annum.

Requirements

This post is considered Regulated Work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children and/or protected adults. Successful candidates will require PVG Scheme membership for Regulated Work with Children and/or Protected Adults, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Proud member of the Disability Confident employer scheme