Total 986 customer service job vacancies in jubail industrial city

Location: KL ECO CITY

Position Overview:

We are seeking a dedicated and proactive Customer Support Executive to join our team. The successful candidate will play a crucial role in enhancing the effectiveness of our job postings by reviewing those with low applicant rates, conducting manual sourcing, and actively engaging with candidates across various platforms.

Key Responsibilities:

• Review Job Postings: Analyze job postings with low applicant responses and identify areas for improvement.
• Manual Sourcing: Utilize interviews and external databases to identify and attract potential candidates.
• Cross-Platform Posting: Share job openings on collaborative platforms, social media, and other relevant channels to maximize visibility and reach.
• Candidate Engagement: Actively reach out to candidates to share job opportunities and capture their interest, providing information and answering queries to encourage applications.
• Reporting: Maintain records of outreach activities and applicant responses to optimize sourcing strategies.

Qualifications:

• Proven experience in customer support, recruitment, or a related field.
• Strong communication skills, both verbal and written, with the ability to engage and influence candidates.
• Familiarity with various sourcing platforms, social media, and job boards.
• Detail-oriented with strong analytical skills to assess job postings and applicant trends.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

地點：吉隆坡生態城

職位概況：

我們正在尋找一位敬業且積極主動的客戶支援主管加入我們的團隊。成功的候選人將透過審查那些申請率較低的候選人、進行手動尋找以及在各種平台上積極與候選人互動，在提高我們職位發布的有效性方面發揮至關重要的作用。

主要職責：

• 審查職缺：分析申請人回應率較低的職缺發布，並找出需要改進的領域。
• 手動尋找：利用面試和外部資料庫來識別和吸引潛在的候選人。
• 跨平台發布：在協作平台、社交媒體和其他相關管道上分享職缺，以最大限度地提高可見性和覆蓋範圍。
• 候選人參與：積極與候選人聯繫，分享工作機會並吸引他們的興趣，提供資訊並回答查詢以鼓勵申請。
• 報告：維護外展活動和申請人回覆的記錄，以優化採購策略。

資格：

• 在客戶支援、招募或相關領域擁有豐富的經驗。
• 較強的口頭和書面溝通能力，能夠吸引和影響候選人。
• 熟悉各種採購平台、社群媒體和招募網站。
• 注重細節，具有強大的分析能力，可以評估職位發布和申請人趨勢。
• 能夠在快節奏的環境中獨立和協作工作。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求

Key Responsibilities:

• Handle inbound customer inquiries and provide accurate information regarding products/services.
• Make outbound calls to follow up with customers or conduct surveys.
• Assist customers in resolving issues and complaints with a professional and empathetic attitude.
• Maintain customer records by updating account information in the system.
• Meet daily/weekly targets for call volume and quality standards.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Perks & Benefits

• Employee equity
• Casual dress code

主要職責：

• 處理入境客戶詢問並提供有關產品/服務的準確資訊。
• 撥打外線電話跟進客戶或進行調查。
• 以專業和同理心的態度協助客戶解決問題和投訴。
• 透過更新系統中的帳戶資訊來維護客戶記錄。
• 滿足每日/每週的通話量和品質標準目標。
• 與團隊成員合作，確保一致的客戶滿意度。

津貼和福利

• 員工股權
• 休閒著裝要求

• 職位：忠誠客戶服務管理主管。
• 薪資：RM2800-3800。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在馬來西亞為人力資源行業的企業客戶提供優質的人才搜尋服務已有近三十年的歷史。作為提供增值招聘服務的一部分，我們目前正在尋找合適的馬來西亞候選人來擔任我們的長期企業客戶（位於八打靈再也的忠誠度和獎勵計劃管理公司）的忠誠度客戶服務管理官/執行官。

這是一個全職永久職位，位於八打靈再也第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點。

關於工作

身為忠誠度客戶服務管理主管，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。該職位負責支援馬來西亞各銀行機構的忠誠度計劃。

這個職位節奏很快。作為忠誠度管理員，您將在客戶的忠誠度計劃中管理客戶的組合權利和獎勵。

您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的重要職責還包括管理、訂購和採購以及向客戶提供獎勵。

候選人

我們尋找女性候選人只是為了承擔這個以客戶為中心的角色。理想情況下，她應具備任何學習領域的最低文憑資格，並具有較強的溝通能力、能說流利的英語和國語。那些能說中文/普通話的人將是擔任這一職位的額外優勢。

理想情況下，我們正在尋找具有可靠的忠誠度計劃經驗（最好是在銀行環境中）的候選人。

要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似性質職位相關的工作經驗。

該職位的候選人必須願意在支持性的團隊環境中工作，並且能夠在壓力下快速且準確地工作。

她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式技能。

對該職位的申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Advisor
Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

• Full valid driving license.
• Experience of working with the public in a customer services role.
• Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context.
• Proven leadership skills in managing and supervising teams in visitor-centric environments.
• Confident and proficient in utilising a wide range of IT tools and software.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#ADM

Proud member of the Disability Confident employer scheme