Total 35 customer service job vacancies in joint base lewis mcchord washington

As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.


1. Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
2. Develop strong relationships with the Wheelchair service team.
3. Update computer records for reconditioned wheelchairs.
4. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
5. Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
6. Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
7. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
8. Maintain a professional customer service attitude when dealing with all service users and other agencies.
9. Import and export data from Wheelchair service onto Ross care database.
10. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.


1. Computer literate
2. Good communication, verbal and written
3. Experience of invoicing and accounts procedures
4. Experience of working within a service provider industry
5. Flexible approach to working conditions and working environment change
6. Self-motivated and enthusiastic worker






During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.


This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory CRB check on all staff employed in this role.


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

Job Purpose
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.

Key Responsibilities
1. Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, ensuring at all times that the Company Infection Control Policy is followed.
2. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
3. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
4. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
5. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
6. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
7. ensure the vehicle safety check and the van check sheet are done each week
8. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and laundered at all times.
9. Prioritise and organise your workload, referring to Line Manager as and when appropriate
10. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Skills and Qualifications
1. Full UK driving licence
2. Successful enhanced CRB check
3. General workshop knowledge
4. Basic mechanical knowledge
5. Basic electrical knowledge including 12v/24v D.C. systems
6. Able to move and handle loads and equipment safely
7. Experience of face to face customer contact.
8. Previous delivery driver experience
9. An awareness and understanding of people with disabilities
10. Flexible approach to working conditions and working environment change.
12. Ability to use own initiative within set boundaries of the role.
11. Ability to use a mobile phone to relay photographs
12. Good written and verbal communication skills.
13. Ability to relay clear instructions to clients.

Physical demands of the job
1. Moving and handling of equipment and accessories following handling guidelines
2. Standing at a bench to work
3. Kneeling/crouching
4. working in confined workspace if the job necessitates (installing/repairing equipment in small areas)
5. Use of ramps and any other agreed moving equipment.

Most challenging part of the role
1. Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
2. Committing to being available for short notice overtime necessitated by emergency response requirements
3. Responsibility of out of hour’s duties.

Health and Safety
The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of Infection
The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members, will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Starting at $163,964 Per Year (GS 15)

• Assists primary instructors to plan, organize and conduct limited instruction.
• Functions as principal coordinator among Career Technical Training (CTT), academic, and residential-living areas regarding new student activities.
• Counsel, motivate, guide and assist students in goal setting, and resolving issues.
• Provides instruction, tutors, directs, guides, monitors, and supervises students.

Starting at $44,253 Per Year (GS 6-7)

As the Chief Procurement Officer (CPO), you will oversee, manage, and develop policies and procedures involving the procurement of supplies, construction, and services required to manage the overall operational efficiency within the Secret Service. As the agency authority on procurement and contracting matters, you will be responsible for the acquisition of all goods and services for the protective, investigative, and administrative mission of the Secret Service.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer on the interpretation of contracting laws, principles, and regulations to generate new procurement concepts or make recommendations regarding procurement matters impacting the Secret Service.

The primary duties include, but are not limited to, the following:

• Acquires commercial items, classified/sensitive intelligence technology, protective countermeasures, major nationwide telecommunication network systems, complex and diversified information technology systems and services, major system acquisitions for highly sensitive investigation and protection equipment, and state-of-the-art electronic and security systems. Products and services procured are unique, time sensitive, high dollar value and critical to the mission of the Secret Service.
• Plans, directs, and oversees a worldwide centralized procurement program through several subordinate supervisors who directly supervise contract and procurement specialists, automation specialists, and administrative/support personnel in procuring equipment, supplies, and services for the Secret Service.
• Refines procurement policies used in the acquisition of goods and services to enhance operational efficiency; develops and implements new procedures and processes to streamline and improve operations.
• Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and the Office of Management and Budget (OMB).
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of procurement management. Provides information and guidance at meetings with senior officials of the Secret Service.

Starting at $147,649 Per Year (ES 00)

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International Office of Program and Business Solutions/Office of Communication

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $139,395 Per Year (IR 4)

The successful candidate will work closely with postal management responsible for USPS's portfolio of tens of thousands of owned and leased facilities nationwide. The candidate must have experience drafting and reviewing complex agreements and advising clients in sophisticated transactions. The selected attorney should have expertise providing legal advice with respect to real estate matters - sales, leases, acquisitions, complex development transactions, and property management, easements, and facility construction and maintenance.

The attorney will also represent the Postal Service in contractual real estate disputes in a first-chair capacity before the Postal Service Board of Contract Appeals, primarily with respect to claims pertaining to leases. Assignments may also include providing legal advice on government procurement and environmental matters. Knowledge of government contracts, and commercial litigation is a plus. Candidates should demonstrate an ability to work independently on multiple projects.

The candidate must have a minimum of three years of legal experience. Experience as a federal judicial clerk is a plus. The candidate must be an exceptional communicator who is capable of complex negotiations, working with diverse clients, and multi-tasking. The candidate must have the ability to be a dealmaker, a team player, and possess proven initiative and follow through.

Responsibilities

1. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
2. Participates in conferences necessary to representing or advising Postal Service officials.
3. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
4. Prepares replies to inquiries from Congress, government agencies, and the public.
5. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

Starting at $120,000 Per Year (UA 1)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Attends board meetings for assigned programs; and often times these meetings cover controversial and precedent-setting issues.
• Reviews board marketing communications, and research and education studies/projects submitted for the Secretary’s approval to ensure compliance with statutory, regulatory and Department policy requirement.
• Receives and processes board member nominations and related information, and prepares a list of nominees for submission to the Secretary for appointment to a commodity promotion board.
• Prepares notice and comment rulemaking for proposed commodity promotion programs and amendments to current programs.
• Monitors board enforcement activities to ensure that they are effective and impartial and the proprietary information is not disclosed.

Starting at $68,405 Per Year (GS 9)

IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments.

Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

• Successful completion of at least 1 to 2 years of continuous service depending on the position;
• Completion of at least 40 hours of interactive training;
• Mentorship;
• Demonstration of successful job performance; and
• Meet the qualification position standards.

Conversion to the competitive service is not implied or guaranteed.

If selected, you will be placed in a developmental position as a Mathematical Statistician Recent Graduate Pathways, GS-1529- 7 or 9 with promotion potential to GS-12 in one the division(s) listed below:
RAAS - Research, Applied Analytics and Statistics

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
RAAS - Research, Applied Analytics and Statistics

The following are the duties of this position at the full working level.

• Assists higher grade analysts or management in planning the project or study, the objectives, time frames, and helps obtain any necessary approvals.
• Working very closely with higher graded analysts or management, assists in the devising and implementing of systems to gather, record, retain, track, and update data required to support study/project objectives.
• Insures that appropriate mathematical statistical and research techniques are used.
• Working very closely with higher-grade analysts, provides mathematical statistical assistance when projects/studies are performed in conjunction with other functions, or upon request from other persons in and out of the government.
• Assists in the evaluating and documenting study/project results, and helps prepare recommendations based on mathematical statistical findings. Under the direction of senior staff members, interprets mathematical statistical limitations and qualifications of study results in terms which are technically correct.
• Keeps team leaders, superiors and others who have a need to know informed of the progress of studies and projects during all phases.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $49,025 Per Year (GS 7-9)

If incumbent is hired at the GS-3 level, the selected candidate gains experience toward the GS-4, GS-5, or GS-6 to perform the duties listed below.

• Help patients by greeting them in person or by telephone to answer questions or respond to requests and prioritizing if inquiry should be referred to a pharmacist.
• Fill and dispense prescriptions as delegated by Pharmacists. Assists the pharmacist in patient care activities. Performs the technical processes entailed in processing and dispensing medications to patients.
• Manage the regular program of supply procurement and supply management. This includes assessment of need, preparing purchase orders and requests, placing computer generated or phone orders to prime vendor or wholesalers, receiving drugs into the pharmacy, taking periodic inventories of stock. Performs daily maintenance functions on automated equipment. Runs daily operational and pharmacy reports and performs a variety of quality assurance/quality improvement activities.
• Function as contact person for on-line point of sales system to include training others or responding to questions in person or verbally about insurance billing Monitors the patient data input into the Electronic Point-of-Sale (POS) system, assures the accuracy of patient data and appropriateness of billing information so that correct billing documents are produced.

Starting at $43,160 Per Year (GS 3-6)

Successful candidates will handle a heavy employment caseload primarily before the Equal Employment Opportunity Commission, and also in Federal District Courts. They will also provide advice to internal clients on a variety of employment matters, including but not limited to those arising under Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act, and the Family Medical Leave Act (FMLA).

Applicants must have at least three years of experience primarily practicing employment law in federal courts or before the EEOC. Current litigation experience, including discovery, drafting, and filing motions, mediation, and participation in trials and hearings, is required. Experience in handling federal district court employment cases and EEOC administrative litigation should be specifically documented in the applicant's resume. Applicants with other high volume civil or criminal litigation experience who want to transfer those skills to a heavy litigation practice before the EEOC and federal courts will be considered.

Responsibilities

1. Defends the USPS throughout the EEOC administrative process including in-person and virtual hearings.
2. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
3. Participates in conferences necessary to representing or advising Postal Service officials.
4. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
5. Prepares replies to inquiries from Congress, government agencies, and the public.
6. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

Starting at $120,000 Per Year (UA 1)

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Operation Support, Project Management & Design Office 1

The following are the duties of this position at the full working level.

• Develops, analyzes plans, organizes, provides technical direction, reviews, revises, and evaluates course material for instructor led classroom and self paced web-based learning performance support systems. Interventions include projects in occupational subject matter areas and include the development of prototype and other novel performance support tools.
• Negotiates with all levels of management regionally and nationally to secure resources for each project. Provides technical oversight, direction and guidance to team members assigned to interactive media and course development project. Provides input to supervisor on team member performance.
• Consults with business unit contacts to determine purpose, audience, and scope of assigned projects. Analyze user tasks, business processes, job performance studies, and needs assessments to determine training solutions.
• Determines sources of information, suitability and educational adequacy of materials and methods; analyzes previous course evaluations and determines the best methods of presentation for the complete course/module.
• Gathers, analyzes and interprets study results and student performance data to devise/ revise education objectives, methods and materials. Design evaluative methods to measure effectiveness of training and materials; analyze evaluations and make recommendations for changes.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $59,966 Per Year (GS 9-12)

IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments.

Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

• Successful completion of at least 1 to 2 years of continuous service depending on the position;
• Completion of at least 40 hours of interactive training;
• Mentorship;
• Demonstration of successful job performance; and
• Meet the qualification position standards.

Conversion to the competitive service is not implied or guaranteed.

If selected, you will be placed in a developmental position as a Mathematical Statistician (Data Scientist) Recent Graduate Pathways, GS-1529- 9 or 11 with promotion potential to GS-11 in one the division(s) listed below:
Research, Applied Analytics and Statistics

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Research, Applied Analytics and Statistics

The following are the duties of this position at the full working level.

• Collaborates with business and technology partners to understand business needs, identify opportunities, and develop and implement analytical solutions.
• Assists in identifying and assessing relevant data sources' validity and reliability to meet project needs.
• Collates, cleans, transforms, analyzes, and integrates structures and unstructured data from various sources in preparation for analysis.
• Applies scientific, data mining, and statistical theory and methods to test hypotheses using structured and unstructured data.
• Assists in the development of data product solutions to improve customer experiences, anomaly detection, and business outcomes.
• Assists in the development of proofs of concept or demonstrations to evaluate feasibility of project solutions and recommends visualization strategies.
• Documents project work and reviews deliverables for validity and reliability.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $59,966 Per Year (GS 9-11)

The trainee works with Deputy United States Marshals (DUSM) and supervisors to acquire knowledge and skill in all functional areas under the office. He/she performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skill required to perform higher-level assignments.

Reviews pertinent regulations, policies, and procedures to effectively apply principles, concepts, and work process to limited and select work assignments.

Assists in the preparation of, or prepares, presentations related to work assignments and with locating various case files documents and/or other material to make determination on status and tries to resolve problems or issues.

Retrieves and provides information related to the specific case using a variety automated data systems (CAPTURE, NCIC etc.), including spreadsheets, other LEO databases.

Completes required formal and on-the-job training and demonstrates an increasing ability to independently accomplish assignments.

Performs other related duties as assigned.

Starting at $40,351 Per Year (GS 4-5)

If incumbent is hired at the GS-3 level, the selected candidate gains experience toward the GS-4, GS-5, or GS-6 to perform the duties listed below.

• Help patients by greeting them in person or by telephone to answer questions or respond to requests and prioritizing if inquiry should be referred to a pharmacist.
• Fill and dispense prescriptions as delegated by Pharmacists. Assists the pharmacist in patient care activities. Performs the technical processes entailed in processing and dispensing medications to patients.
• Manage the regular program of supply procurement and supply management. This includes assessment of need, preparing purchase orders and requests, placing computer generated or phone orders to prime vendor or wholesalers, receiving drugs into the pharmacy, taking periodic inventories of stock. Performs daily maintenance functions on automated equipment. Runs daily operational and pharmacy reports and performs a variety of quality assurance/quality improvement activities.
• Function as contact person for on-line point of sales system to include training others or responding to questions in person or verbally about insurance billing Monitors the patient data input into the RPMS Point-of-Sale (POS) system, assures the accuracy of patient data and appropriateness of billing information so that correct billing documents are produced.

Starting at $43,160 Per Year (GS 3-6)