Total 105 customer service job vacancies in hull hu3 1ab

Customer Service
Monday - Sunday 35 hours
£23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Your new company
Your new company is a well-established organisation based in the heart of Bridgend. My client is seeking an organised and dedicated individual to join their team. They are seeking a candidate who can start the role as soon as possible on a temporary basis with the potential of the role to be made permanent.

Your new role
Your new role as Service Administrator will be a varied role and your responsibilities will include but not be limited to:

• Handling email and telephone correspondence in a professional manner
• Work with great attention to detail
• Complete data entry tasks
• Minute taking
• General administrative duties such as filing, photocopying and scanning
• Use problem-solving skills
• Complete audits and reviews

What you'll need to succeed
The successful candidate will be an experienced administrator who can effectively manage their own workload within a busy environment. They will be an individual who is proactive and possesses great communication skills, both verbal and written. Further to this, the successful candidate must be capable of multitasking and be adaptable to changes. The successful candidate will be an individual who is available to start at short notice.

What you'll get in return
In return, you will receive a competitive hourly rate between £13 - £13.50. In addition, you will receive 33 days' holiday, including bank holidays. You will be working full-time, Monday to Friday and have the opportunity to join a fantastic organisation on a temporary basis with the potential to be made permanent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a well-established organisation based in the heart of Bridgend. My client is seeking a proactive and dedicated individual to join their team on a permanent basis.

Your new role
Your new role as a Service Coordinator will be a varied and busy role. This role will require you to:

• Handle email and phone calls
• Act with great attention to detail
• Complete data entry tasks
• Minute taking
• Carry out general administrative tasks
• Be able to multitask and manoeuvre through a varied workload

What you'll need to succeed
The successful candidate will be an experienced Administrator who is capable of managing a varied workload. You will possess great attention to detail, problem-solving skills and be adaptable with the ability to multitask. The successful candidate will be a great communicator, verbally and in writing.

What you'll get in return
In return, you will receive a competitive salary. You will also receive 33 days of annual leave (bank holidays included). There is access to free parking, and you will have the opportunity to join a fantastic team on a permanent basis.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on-call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return-to-work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role
• Ability to work effectively in a fast paced, demanding role

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Specialist Supported Living Services based in Hull. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Proud member of the Disability Confident employer scheme

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for an experienced Health Care Assistant to work within a Community Rehabilitation Centre and Residential Care Home providing personal care and support to people over the age of 65. This service plays a crucial role in supporting individuals who are receiving reablement services to regain their independence and confidence in their daily activities.

SPECIALISM: Rehabilitation, Elderly

SHIFT PATTERNS: Days 07.30-20.00 Nights 20.00-07.30 - shifts available 7 days a week

RATES:

• Rates from £13.93ph - £20.00ph (LTD)
• PAYE (Inclusive) Equivalent: £12.84ph - £18.18ph (dependent on shift worked)

The chosen candidate will have the opportunity to manage their own shift patterns, with plenty of days and nights to choose from. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.

The Role:

• Assisting with activities of daily living (ADLs) such as bathing, dressing, toileting, and grooming, while promoting dignity and independence.
• Helping clients with mobility aids, transfers, and exercises to improve strength and coordination, aiming for increased independence in movement.
• Providing companionship, active listening, and emotional reassurance to service users undergoing the reablement process, fostering a supportive and empathetic environment.

The Person:

• Caring and compassionate personality, with a passion to help others in a safe manner.
• Initiative to work alone but also a team player.
• Strong communication skills.
• 12-24 month's UK experience working as a Healthcare Assistant or Support Worker in a Health & Social Care role
• Relevant qualification, Level 3 NVQ in Health & Social Care or Care Certificate.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £250 referral bonus
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

This role is available for an immediate start please forward your CV as soon as possible to apply.

Your mission will be to tackle customer inquiries with precision, provide in-depth product information, assist with troubleshooting, and deliver exceptional support. Your enthusiasm for cars and background in customer service will be your greatest assets.

What You'll Be Doing
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.

Key skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics.
French language proficiency is essential.

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC5 (£24,628 - £26,082) (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working Pattern:

Alternate Sat & Sun 8am - 4pm/ Sat & Sun - 4pm - midnight (14hrs per week)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service.

Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk