The Role -
The Customer Service role involves a variety of responsibilities aimed at ensuring smooth operations and maintaining high levels of customer satisfaction. Key tasks include inputting and releasing customer orders, answering customer calls, and addressing inquiries related to orders, products, and services. The role also supports the sales team by helping resolve both sales-related and customer-related queries. Additionally, it involves logging and raising customer complaints, investigating them to ensure timely resolution, and coordinating with the team to prevent or resolve any operational issues
* Handling and resolving customer inquiries and concerns through phone, email, or other communication channels.
* Ensuring the accurate and timely processing of customer orders, including order entry, tracking, and coordinating deliveries.
* Releasing orders, overseeing stock distribution, generating daily reports post-release, and conducting volume review meetings.
* Assisting the sales team by providing key information such as stock availability, delivery status, and issuing sales invoices or credit notes.
* Regularly monitoring the order bank, following up on overdue shipments, and working with the sales team to address order bank values.
* Running the PH list daily and issuing reports after confirming product availability with the planners.
* Reporting order efficiency, weekly - highlighting any patterns in inefficient ordering
Key Skills and Attributes
* Communication Skills: Ability to clearly convey information and actively listen to customers' needs and concerns across various channels (phone, email, chat).
* Multitasking: Managing multiple tasks simultaneously, such as processing orders, responding to inquiries, and coordinating with internal teams.
* Attention to Detail: Ensuring accuracy in tasks like order entry, tracking, and handling customer information.
* Time Management: Prioritising tasks and managing time effectively to meet deadlines and maintain smooth operations.
* Excel Skills : Must possess strong Excel skills for working with spreadsheets, including proficiency in pivot tables, VLOOKUP, and other advanced functions.
* Data driven : Ability to collate and generate reporting, involving numbers - drawing recommendations from the data set
* Tenacity - The need to ensure an agreed solution is seen through to the final completion
Pay - £24,000 per annum
Monday to Friday 9am to 5pm
based West Bromwich
Please submit CV in the first instance
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
