Total 23 customer service job vacancies in cwmbran torfaen np44 1af

Your New Company

A leading organisation dedicated to providing specialist support for individuals with complex needs and autism, ensuring they live fulfilled and happy lives. This organisation is committed to person-centred approaches and values-driven support, aiming to enhance the quality of life for those they serve.

Your New Role

You will lead and manage person-centred support, develop and sustain support networks, and ensure individuals have choice and control in their lives.
Responsibilities include managing housing support, overseeing performance and quality assurance, conducting behaviour analysis, and becoming a Positive Behaviour Management (PBM) trainer. You will also support new employees through induction and training, manage financial resources, and ensure team wellbeing. Additionally, you will be an active member of the Complex Behaviour and Autism Community of Practice and complete peer reviews. This role is a 6-month fixed-term contract (FTC) with the potential to become permanent.

What You Will Need to Succeed

• Strong understanding of person-centred support and positive behaviour support plans.
• Excellent communication and advocacy skills.
• Experience in managing housing support, financial resources, and team development.
• Commitment to reflective practice and continuous improvement.
• Relevant qualifications (QCF level 4/5, BTEC in PBS) and willingness to become a PBM trainer.
• Ability to lead and role model best practices, coach team members, and work effectively across various teams.

What You Will Get in Return

• Opportunity to make a significant impact on individuals' lives.
• Supportive and values-driven work environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions are working alongside a local authority in Torfaen for a VAT accountant to join their team on a temporary basis. Please find a description of the role below.

Salary: £27-£28 per hour (Umbrella/LTD)
Contract: 3 months on-going
Hours: 37 per week
Location: Torfaen

Key Responsibilities:

• Manage and ensure the proper administration of the Authority's VAT obligations, including the completion of VAT returns and monitoring the Council's VAT Partial Exemption position.
• Develop and implement efficient processes for HMRC Making Tax Digital requirements.
• Maintain and enhance comprehensive VAT guidance manuals.
• Stay updated on changes in Welsh and UK-wide statutes impacting VAT accounting and treatment.
• Provide VAT advice and support on ad-hoc issues as they arise.
• Handle a demanding role with conflicting priorities while meeting strict deadlines.
• Establish and maintain effective communication links across departments.
• Adhere to best practices and relevant accounting standards and legislation in all tasks.
• Contribute to the development and deployment of IT solutions within Financial Services related to VAT.
• Build and maintain strong relationships with Council officers, external agencies, and the community to ensure financial stewardship.
• Undertake additional duties as reasonably requested by the Head of Financial Services.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are currently recruiting a Learning Disability experienced Support Worker in Cumbria.

We require full time availability, with no VISA restrictions and ideally a car driver due to location.

Provide personalised, high-quality care and support to individuals with Learning Disabilities, Autism, Brain Injuries and Complex Needs.

Main Duties

• Foster warm relationships to encourage expression of needs.
• Respect privacy and maintain dignity.
• Assist in developing practical and social skills.
• Provide personal care with sensitivity and respect for preferences.
• Promote self-esteem and empower decision-making.
• Boost confidence through positive reinforcement.
• Assist with daily tasks like shopping, meal prep, and chores.
• Encourage and support self-care and independent living.
• Support cultural, spiritual, and personal identity needs.
• Facilitate access to social and leisure activities.
• Encourage community participation and healthy lifestyle choices.

Person Specification

The successful Support Worker must:

• Have demonstrable Knowledge and experience working within Learning Disabilities, Physical Disabilities, Mental Health and/or additional needs providing high quality care and support and promote independence.
• Show strong verbal communication skills with the ability to listen sensitively to others.
• Demonstrate good written communication, with the ability to contribute to record keeping system.
• Ability to provide sympathetic emotional and practical support to service users.

Service Care Solutions Benefits

• £250 Referral Bonus (T&Cs apply)
• £150 Job Referral
• Fully online and paperless registration
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance

Interested? Please contact Carly Harrison at Service Care Solutions.

Service Advisor
Basic Salary - £27,500
OTE - £33,000
Location - Cwmbran

Benefits -
Cycle to Work Scheme
Life Assurance
Free Parking
Staff Discounts
Staff Referral Scheme

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence

Please contact Ryan McArthur @ Auto Skills and quote job number: 48940

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Coventry and Nuneaton

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Coventry and Nuneaton area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Field Service Resolution Officer

Oxfordshire Area, England

Full-time, 40 hours per week

Are you ready to make a difference and help reconnect customers with our clients?

Do you thrive on helping people and ensuring they have a positive experience?

Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly.

We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Oxfordshire area.

As a Resolution Officer, you will visit our client's customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.

Key Responsibilities:

• Visit commercial and residential premises to reconnect customers with our clients.
• Establish and verify occupier details during visits.
• Confirm accurate meter readings and provide necessary information.
• Identify and appropriately handle all disputes in line with company procedures.
• Proactively work towards all targets set by the company.
• Communicate effectively and professionally with all customers and clients.
• Work within the policies, procedures, aims, objectives, and philosophy of the company.
• Be receptive to coaching and feedback to enhance performance delivery.

What You Will Need:

• Previous experience in a similar role.
• Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.
• Proactive approach towards achieving set targets.
• Flexibility to work in your local area.
• Ability to work alone.
• Customer focussed with ability to identify vulnerabilities.
• Openness to coaching and feedback for continuous improvement.
• Full driving licence and car are desirable for ease of travel within the Oxfordshire area.

In return for your hard work you will receive:

• 25 days annual leave plus bank holidays
• Competitive salary
• Bonus and car allowance
• Training and Development
• Pension scheme
• Death in service

Here at Marston Holdings everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are also bronze award holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists.

We are committed to our core values, they are key to the way we work and interact with our colleagues, customers and suppliers, joining us would mean upholding these values in everything thing you do:

Professionalism - Achieving the Highest Standards
Accountability - ownership and responsibility of our actions
Respect - For each other and customers
Transparency- open in the way we engage and do business
Innovation - Enthusiasm for new ideas and technologies

Job Advert: Project Lead - Nottingham

Position: Project Lead
Location: Nottingham
Hours: 37 hours per week (Monday to Friday, 8.30 am - 4.50 pm)
Contract: 3 months - ongoing
Salary: Competitive, based on experience

About Us:
We are a forward-thinking organization dedicated to supporting individuals with complex needs in securing and maintaining stable housing. Our Housing First and Housing Led initiatives provide tenancies to those with histories of rough sleeping and multiple needs. We are currently seeking a dynamic and dedicated Project Lead to join our team in Nottingham.

Job Description:
As a Project Lead, you will play a critical role in managing and supporting tenants within the NCCHS properties. Your primary responsibilities will include:

• Tenancy Management: Handle all aspects of tenancy management, including addressing antisocial behavior and enforcing tenancy agreements.
• Multi-Agency Coordination: Organize and manage multi-agency meetings to ensure suitable support for beneficiaries.
• Tenant Support: Facilitate the sign-up and onboarding of new tenants to the Housing First programme, providing ongoing support to help them settle and thrive in their new homes.
• Casework Management: Deliver end-to-end casework management services for Housing First and Housing Led tenancies, ensuring that tenants receive the necessary support and resources.

Key Responsibilities:

• Visiting tenants in their homes and NCCHS properties to provide on-site support and address any issues.
• Working from home as needed to manage visits, commitments, and appointments efficiently.
• Engaging with tenants to build trust and foster a supportive community environment.
• Collaborating with external agencies and partners to coordinate comprehensive support services.
• Ensuring all actions and interventions comply with relevant policies, procedures, and legal requirements.

Requirements:

• Experience: Proven experience in tenancy management, particularly with vulnerable populations.
• Skills: Strong organizational, communication, and interpersonal skills. Ability to manage complex cases and coordinate with multiple stakeholders.
• Flexibility: Willingness to travel for home visits and appointments within Nottingham.
• Licenses: Valid driver's license and access to a vehicle.
• Checks: Enhanced DBS (Disclosure and Barring Service) check.