Service Administrator (Coordinator/Scheduler/Planner/Controller)

Golborne

£24,000 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan

Hybrid – Monday Home Working, Tuesday to Friday Office Based
Flexible start between 8am and 10am, need to work 8 hours a day
Working from home hours are 9.00am to 5.00pm

Service Administrator available in a professional and people focused business. The role will suit those looking for a busy role in a friendly and team based environment offering excellent training.

To apply for the Service Administrator role, you need to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. Those who have some experience planning, scheduling or coordinating engineers will be suited although this is not essential as full training on the company's products and systems will be provided.

You’ll be part of a team responsible for scheduling and planning maintenance contracts for a number of prestigious clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer.

The company are professional and people orientated creating an excellent team based culture. The company don't cut corners and look after their staff.


The Service Administrator Role:

*Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.

*Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.

*Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.

*Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.


The Person required for the Service Administrator:

*Administration experience and/or scheduling, coordination experience

*Attention to detail

*Excellent telephone skills

*IT literate

*Strong focus on customer satisfaction and long-term customer relation building.

Petals Dog Grooming, is a private residential based groomers located in Mile Oak, Tamworth. Our salon is opening November 2024. We're seeking a full time & part time, passionate and skilled Dog Groomer to join our team. As a Dog Groomer you will be responsible for providing high-quality grooming services to our furry clients, ensuring they leave looking and feeling their best.

The Ideal Candidate:
• MUST have level 2 or 3 City & Guilds or OCN Qualification.
• Ideally at least 2 years’ experience but not essential.
• Must be able to groom all breeds from start to finish with no help and in good
time.
• Be confident in all breed standard, pet trims and grooming practices.
• Must have good communication skills and be as much a people person as dog
person, we pride ourselves on exceptional customer service.
• Have a CAN DO attitude with ability to use own initiative.
• A team player! we are a small close-knit team that all pull together.

CANDIDATE ROLE:
• Groom at least 2/4 dogs a day from start to finish to a high-quality finish.
• Book dogs in and out of appointments.
• Communicate well with customers, answering phone and messages.
• Use software for booking appointments and registering customers.
• Deal with payments.
• Keep salon and equipment in a high standard of cleanliness.

Rate of pay will be dependent on experience and qualifications.

Benefits:
• Company pension
• Employee discount
• Free parking
• On-site parking
• Wi-Fi

Proud member of the Disability Confident employer scheme

Purpose of the position

• To deploy the correct resource to our customers at an agreed time and location, using a logical approach and considering the financial implications of the decisions made. This will include the use of our sub contracted network
• Pre plan and book work and servicing for our engineers, this will include arranging re attendance to fit parts or arranging for our customers to come to our sites for repair

Accountability

Responsibilities:

• Manage the productivity of the group of engineers allocated to the geographical area being coordinated
• Maximise the resources to ensure the maximum amount of hours can be sold to our customers
• Monitor downtime of engineers to maximise their availability
• Communication to the customer throughout the journey of the incident
• The job tasks and details are complete on the IFS system and ready to be passed to the team for validation
• Prioritise work to make sure we give the best possible ETA' s for our breakdown customers
• Collaborate with the other members of the team to find the best solution for each customer
• Manage the repairs that needs to be completed in MFS workshops or customer locations

Tasks:

• Use the service planners to pre book servicing work at customer locations or MFS locations
• Communicate with customers to agree times, dates and locations best suited for our attendance
• Plan and arrange work that needs to be completed at an MFS depot or any other remote locations within the region
• Where further work is required to complete a repair on the day of attendance the coordinator will communicate to the customer, produce an estimate, send a proforma and once a purchase order number is provided, arrange for the parts to be sent and communicate with the engineer to complete the task
• Update the IFS system at all points within the incident, this will allow the call handling team to provide updates if required to do so.
• Share planned work with the engineer and keep them informed of any changes
• Manage VOR, communicate the reason for VOR with the customer, add clear notes to the IFS system to allow the validation team to take over the task.

Capability

Behavioural Competencies:

• Deliver customer needs and anticipate their requirements
• Deliver results and be financially aware
• Think strategically and be able to plan ahead
• Communicate effectively
• Be able to prioritise and solve problems

Technical Competencies:

• Knowledge of transport refrigeration (desirable)
• Experience within a service control environment (desirable)

Education:

• GCSE or equivalent qualifications

Experience:

• Experience in a customer facing environment (essential)
• Experience of working within a fast paced service environment
• Good geographical knowledge

Additional local needs

• This role is depot based at one of our MFS sites but may require travel to another site when required.