Total 31 customer service job vacancies in b1 1hh

Job Title: National Roads Telecommunications Service, Senior Regional Service Delivery Manager

Your New Role:

We have an exciting opportunity to join the National Roads Telecommunications Service team within our Digital Services directorate. To help keep our roadside operational technology & Regional Operations Centres connected, - we are seeking a dynamic and experienced telecommunications professional who can blend aspects of Service Management and Business Relationship Management together into a unique and rewarding role.

Working closely with the National Roads Telecommunications Service (NRTS) service provider, you will oversee the delivery of telecommunications services to a wide range of regional & national projects. These could range from regional projects renewing technology or stretch to large, complex infrastructure projects. Building a detailed knowledge of the services for which you are accountable, you will act as a point of contact across diverse internal & external stakeholders to support the business in delivering investments in the Strategic Road Network, resolving challenges faced today and helping to deliver the new services and technology of the future.

What you'll be leading on:

• Oversee the delivery of telecommunications services, ensuring they meet agreed-upon service levels and performance metrics. Reviewing and approving all scheme designs, pricing and that they are deployed in line with technical and contractual requirements.
• Manage incident, problem, and change management processes in accordance with ITIL practices, and potentially act as a team lead for these ITIL practice areas. Coordinate with technical teams to resolve service issues promptly and effectively.
• Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries. Understand client business needs and objectives and align telecommunications services accordingly.
• Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements. Represent NRTS at various forums and stakeholder meetings.

To be successful you'll need;

• Experience working in complex technical, commercial and contractual services. Ability to communicate positive and negative information and apply innovative approaches to problem solving.
• Experience of successfully supporting projects and able to work within a programme.
• Service delivery management in a technology driven environment. Able to write service designs, engage with a wide variety of stakeholders.
• Demonstrate an understanding of policy, legislative, regulatory and operational documentation and the importance of these documents.
• ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience. Project and program management practitioner level such as Prince 2, SAFE, MSP etc or equivalent demonstrable experience.
• Degree qualification or significant demonstrable experience in a relevant technical area: electrical engineering, telecommunications, traffic technology, computer systems or related technologies.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.​ Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Proud member of the Disability Confident employer scheme

Electrical Field Service Engineer

UK

£40K - £44K (OTE £60K)

Permanent

Working with a well-established engineering company who provide products and services for the carton, corrugated, flexible, narrow mid-web and digital packaging industry, throughout the UK, Ireland and Scandinavia.

You will be providing timely and efficient machine repairs, installations and upgrades for customers.

Key Responsibilities – Electrical Field Service Engineer

• Repair and installation of new machines
• Relocation of existing equipment
• Customer training
• Preventative maintenance
• Ordering parts necessary to perform installations and repair
• Troubleshooting problems
• Proactively recommend the necessary service and maintenance programmes

Qualifications & Experience – Electrical Field Service Engineer

• HNC or equivalent in Electrical Engineering
• Ability to diagnose faults and make recommendations in customer environment
• Ability to communicate effectively with the customer
• Full UK drivers License
• Strong analysis skills and attention to detail
• Strong communication and interpersonal skills
• Ability to multi-task in a dynamic environment

On offer

• Up to £40K - £44K (OTE £60K)
• 25 days holiday + purchase and sell holidays
• 4.5% pension contribution/Company match
• Company Car
• Private Healthcare
• Company loyalty reward after 2 years, 5% of monthly salary
• 1st months training is at the HQ based in Switzerland
• Working 1 weekend in 2

For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Mechanical Field Service Engineer

UK

£38,000 - £42,000 (OTE £55K)

Permanent Full time

Working with a well-established engineering company who provide products and services for the carton, corrugated, flexible, narrow mid-web and digital packaging industry, throughout the UK, Ireland, and Scandinavia. They are looking for a Mechanical Field Service Engineer to join the team.

Key Responsibilities – Mechanical Field Service Engineer

Field Service Technicians are responsible for ensuring that our customer's machinery and equipment remain at optimum performance. The successful candidate will provide on-site mechanical support, including the repair and installation of new machines, relocation of existing equipment, customer training, preventative maintenance, ordering parts necessary to perform installations and repair, troubleshooting problems and proactively recommending the necessary service and maintenance programmes.

The Field Service Technician is at the core of an extensive support network of service personnel worldwide. This trusted advisor is the key customer representative, responsible for confirming, clarifying, and meeting the customers’ expectations at every stage of contact and on every service, project relating to our machines. The Field Service Technician possesses a strong background in the principles of mechanical engineering. They think logically and enjoy solving problems with creativity, diligence and above all else, focus on excellent customer service.

Qualifications & Experience – Mechanical Field Service Engineer

• Candidates will ideally be qualified HNC, HND or degree level within a relevant. Engineering discipline or have successfully completed an engineering apprenticeship.
• Minimum of 2 years' experience in maintaining and repairing purpose-built machinery.
• Strong analytical skills and attention to detail.
• Understanding of mechanical drawings and systems.
• Ability to diagnose faults and make recommendations of improvements.
• Ability to work alone and under pressure.
• Ability to communicate in all situations at all levels of an organisation.
• Full UK driving licence.

Benefits - Mechanical Field Service Engineer

• 25 days holiday + purchase and sell holidays.
• 4.5% pension contribution/Company match.
• Private Healthcare.
• Company loyalty reward after 2 years, 5% of monthly salary.

For more information on this role, please contact Harry on 01453 829778, or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

• Do you have a passion for supporting Children and Younger People?
• Are you looking for a role where you can make a real difference?
• Are you experienced in providing therapeutic and trauma-informed practice?

Service Care Solutions are pleased to present an exciting opportunity working in partnership with our established client to recruit an experienced Psychologist in the Midlands area. Our client are a specialist nationwide provider of residential services, supporting Children and Younger People with a range of Social and Communication difficulties including Mental Health conditions and Trauma, Learning Difficulties and other complex conditions.

The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs. This opportunity is perfectly suited to a Psychologist with a keen passion for children's mental health, creating caring environments with innovative, trauma responsive and therapeutic support.

Job Purpose: Psychologist

Salary: £63,000 per annum + £250 Welcome Bonus, paid via Service Care Solutions

Location: Birmingham, West Midlands

Working Hours: Monday to Friday, 08:30-16:30 (flexible hours available)

Contract: Full-time - 37.5 Hours | Part-time hours available

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.
Key Responsibilities:

• Provide specialist psychological support to teams within the designated region.
• Develop a comprehensive understanding of the clinical model and promote therapeutic practices in the designated region.
• Conduct a variety of psychological interventions, using suitable methods, models, and tools to ensure therapeutically informed care.
• Offer specialist psychological input on children referred to guide operational teams in making appropriate placement decisions.
• Carry out psychological risk assessments and provide advice on risk management for relevant children to practice teams.

Essential

• Psychology Qualification
• Professional Registration (HCPC)

• Substantial experience working with Children & Younger People

Benefits

• £250 Welcome Bonus, paid via Service Care Solutions
• 28 Days Annual Leave inc. Bank Holidays
• Option for Sabbatical
• Flexible Working Hours / Hybrid Working
• Fully Funded Training and CPD
• Enhanced Maternity and Paternity Pay
• Worker Benefits Platform inc. Wellness and High Street Discounts
• Eligibility for Blue Lights Card
• Pension Contribution Scheme
• Free Meals
• Length of Service Awards

Are you happy with your current agency? At Service Care Solutions, we believe in rewarding your passion and commitment!

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

An exciting opportunity has arisen for a Field Service Engineer to work on both break-fix and preventative maintenance projects for some of the largest retail organisations across the UK with this role covering the geographical location of Chester.

As a Field Service Engineer (EPOS / IT / Break-fix), you'll require the following essentials:

• Background of working within a break-fix engineer role ideally covering EPOS, Pin-Pads, Scanners, Printers, ATM or other electronic equipment
• Good understanding of how to identify and fix basic issues
• Great communication skills, to communicate with clients and colleagues alike

This is a fantastic opportunity to join a financial and retail technology company to play a key role within the break-fix and repair of their clients' equipment. This role is initially for 6 months, but is likely to continue based on client demands.

As part of this role, it is essential that you

• Are able to undergo and pass a BS7858 vetting Level 5, includes Scottish Disclosure and Credit Check
• Have a Driving Licence (Manual) with a maximum of 6 points

As part of the Field Service Engineer (EPOS / IT / Break-fix) role, you'll also be:

• Travelling to various clients sites to complete installations
• Adhering to company policies and procedures
• Highly motivated and customer focused
• Confident to drive company vehicle

As part of this role you will be provided with a van, fuel card, smartphone, laptop and on the job training, everything you need to be successful in this role.

Rates

• Standard day rate of £134.46 per day via an Umbrella company
• Any overtime (more than 10 hours a day inclusive of travel and 1 hour break) is paid at £22.41 per hour Monday - Saturday, Sunday rate £27.95 per hour
• On call rate £2.00 per hour with Sunday increase £3.00 per + relevant overtime rate per hour if called out
• Potential of further contract work in the future, permanent roles may be offered following a successful period of contracting

Shift Pattern

• 5 days from 7, day work with a standard day between 8am - 6pm including travel time and 1 hour break
• No restriction of number of sites per day
• Consistency of work - 5 days per week Monday - Sunday (can be weekends)
• You will be required to complete On Call 1 in 3 weeks (for a full week, 7 days, 24/7 call out) additional payment will be made for on call
• Over time rates shall be paid when working over a 10 hour day inclusive of travel
• Expenses and van provided, along with a fuel card and travel expenses.

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

0115 697 2662

Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.

• Manage all communication and administration related to Customer Care.

• Resolve validated complaints efficiently, seeking direction when necessary.

• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.

• Update and maintain defect records accurately.

• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.

• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

• Assist Site Teams with site completion preparations, including snagging reports and quality control sign-offs.

• Register appliance guarantees and update utility providers with accurate meter readings.

• Contribute new ideas to improve processes.

Requirements:

• Excellent customer service skills, both on the phone and face-to-face.

• Natural problem-solving ability with strong organisational skills.

• Ability to adapt to change in a positive way.

• Experience building strong relationships with people from diverse backgrounds.

• Computer literacy with experience in Microsoft Office Suite.

Our major client, based in Birmingham, is seeking an ITIL Service Management Analyst to join their expanding team. This is an excellent opportunity to be part of a leading organisation that values skill enhancement and professional development.

As an ITIL Specialist, you will play a key role in delivering effective and efficient support, resolving IT-related queries and incidents, and recommending innovative solutions to ensure swift service restoration for internal customers.

Key skills required:

• Service Management experience
• ITIL Foundation certification
• Strong understanding of IT services in a corporate environment
• Proficiency in Microsoft Office
• Ability to make sound decisions under pressure

Details:

• £229.56 per day (inside IR35)
• Contract until the end of March
• Hybrid role based in Birmingham

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Service Coordinator - Belfast - Fire and Security (Pref.) - up to £24k

Benefits for Service Coordinator or Engineering Co ordinator - Belfast area

• Up to £24000 pa
• Welcoming Office and Supportive Team
• Permanent Benefits

Requirements to be Service Coordinator/ Maintenance co-ordinator - Belfast area

• Coordinated Maintenance Engineers or Service engineers
• Commutable to Belfast Office
• Similar coordinating of Engineers like Electronic - CCTV, Intruder, Access Control, Fire Alarms (Fire and Security/ Fire & Security), HVAC, M&E, Electrical, Lighting systems maintenance or similar.

Role for Engineering Service Coordinator/ Service co-ordinator - Belfast area

To coordinate, schedule and organise maintenance engineering and service engineer resources who will be servicing Fire alarm, CCTV, Access, Intruder (Electronic Security/ Fire and Security/ Fire & security) in Northern Ireland.

You will enjoy solving resource problems, allocating engineers to right roles and sites and organising, scheduling and co ordinating maintenance engineering.

Previous experience or Fire and Security Administration of engineers would be great - however are flexible for similar Engineer co-ordination experience person

Apply - If you have organised Mobile repair engineers/ Service engineers before.

Steve Eley - Fire and Security Careers - Specialist Recruiter for Permanent roles

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary) increasing to £45,000 on successful registration
Location: Central Birmingham

I have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation`s mission and goals.

o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.

o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability

o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.

o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.

o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.

o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.

o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.

o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.

o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.

o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals.

o Manage, schedule, and support staff to efficiently deliver person centred services, fostering a culture of teamwork, excellence, and professional growth.

o Provide leadership, mentoring and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.

o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.

o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY for consideration.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

DWP. Digital with Purpose.

• Do you want to earn as you learn?

• Do you like working with people?

• Are you a good communicator?

• Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills?

If you do then please apply for this brilliant apprenticeship opportunity.

DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments

Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme.

We're recruiting for IT Service Management Apprentices to help us make this change happen.

This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual.

So, what does an IT Service Manager do in DWP Digital? 

If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start.

You'll be learning and using  key service management skills like:

• Reporting

• Incident management

• Change and problem management

• Management of services targets

• Stakeholder and supplier management

• Service Quality

• Customer satisfaction

How does the apprenticeship work?

As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities.

You will grow your skills and experience through working with experienced digital experts.

You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives

You'll get:

• 20% of your working time to allow you to complete your apprenticeship within your working hours

• Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed.

• You'll have a learning and development journey mapped across the duration of your apprenticeship

There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills.

It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider.

About you - what do you need to apply?

• You have a keen interest in learning and self-development

• You're enthusiastic when it comes to dealing with changes or new challenges

• You can work and communicate well with others

• You have an inquiring mindset - you're interested in finding out more about a situation or problem

• You can make decisions based on the available information and deliver good outcomes

• You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent.

• And you can't hold an existing qualification at the same or higher level in a similar subject

• You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks.

The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience.

Details. Wages. Perks.

Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home.

Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year.

Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month).

Our benefits package is built around your work-life balance and includes:

• Flexible working and family friendly policies

• Volunteering and charitable giving

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

• Bring your authentic self to work with 'I can be me in DWP'

• Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer

CLICK APPLY for more information and to start your application on Civil Service Jobs.

A great opportunity to develop your career as a Customer Service Representative

Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" £24,500
" Hybrid Working
" Monday to Friday 8.30am - 5.00pm

A quick look at the role

The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
Why it's an opportunity not to be wasted.

You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.

Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.

Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
Communicating across our depot network to resolve customer queries.
Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.

Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements

Here's what we require:
" Excellent communication skills
" Be able to work well alone and as part of a team.
" Be motivated and willing to take initiative.
" Calm under pressure and be able to multitask.
" Excellent attention to detail
" Aptitude to work without supervision.

Benefits
" 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
" Generous pension.
" Medical and dental scheme.
" Cycle to work scheme.
" Retail, leisure and travel discounts.
" Free parking on site.
" A robust training and development programme which opens the door to several great internal progression opportunities.

Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.

• Manage all communication and administration related to Customer Care.

• Resolve validated complaints efficiently, seeking direction when necessary.

• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.

• Update and maintain defect records accurately.

• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.

• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

• Assist Site Teams with site completion preparations, including snagging reports and quality control sign-offs.

• Register appliance guarantees and update utility providers with accurate meter readings.

• Contribute new ideas to improve processes.

Requirements:

• Excellent customer service skills, both on the phone and face-to-face.

• Natural problem-solving ability with strong organisational skills.

• Ability to adapt to change in a positive way.

• Experience building strong relationships with people from diverse backgrounds.

• Computer literacy with experience in Microsoft Office Suite.

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact us on 0115 9003 171 to leave your details, we will then contact you when a job arises which best suits your skills.

Job Title: Service Manager - Mental Health & Addiction Unit
Salary: £40,000 (Starting Salary)
Location: Central Birmingham

I currently have a fantastic opportunity to join a leading provider in mental health, homelessness, and hostel accommodation as their new service manager. This is a new role that will oversee the management of a 40 bed Supported Living Complex Mental Health and Rehab unit.

Based in Birmingham City Centre, Monday to Friday Office based 8am to 4pm, 9am to 5pm. You will also oversee the On call but will very rarely be called to action.

The unit will work alongside the NHS and be responsible for hospital discharges of those with Mental Health and Addiction issues.

You will also be responsible for the following;

o Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals.
o Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact.
o Collaborate with Birmingham City Council & NHS England and other external agencies to develop lasting strategies for long-term growth and sustainability
o Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation.
o Ensure the quality of the physical environment and standards of services provided to citizens meet or exceed expectations.
o Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements.
o Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
o Liaise with citizens, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
o Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership.
o Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care.
o Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organizational goals.
o Manage, schedule, and support staff to efficiently deliver citizen-centric services, fostering a culture of teamwork, excellence, and professional growth.
o Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction.
o Implement systems and processes to streamline operations, improve quality, and enhance the citizen experience throughout the organisation.
o Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organizational excellence.

To be successful in this role you will need management experience in mental health CQC services, you will need to take registration for this service within the first 12 months, NVQ Level 5 in Leadership and Management and be a Driver.

CLICK APPLY TODAY! To be shortlisted or Call our Birmingham Care Office and speak to Carina.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.