Housing Management Coordinator
South Tyneside
Permanent- Full time (37.5 Hours per week)
Pay £11.51 to £12.25 per hour (£22,500 to £23,959 per annum) and great benefits including Health Cash Plan
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team here in South Tyneside STEP. As our Housing and Property Guru, you?ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you?ll support them to manage and maintain their tenancy and rent accounts.
Typical day as a Housing Management Coordinator
- Customer group- Our customer group is primarily complex mental health, however, we do support with dual diagnosis, substance misuse and forensic history.
- Making sure that our customers properties are homes they can be proud of, you?ll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, you?ll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who needs our help and for maximum occupancy, you?ll turn around vacant or void properties within set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, working for the 5th Great Place to Work in the UK!
You bring
- Experience in managing a housing management caseload and overseeing landlord and housing management duties.
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A ?can do? positive attitude, you?re proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.
Our team
You?ll join Gareth and our STEP team, we?re super passionate about what we do! We?re really proud of the difference we have made in the local community. We?re a supportive bunch and like to have a laugh while reaching our goals.
Job details
- Work pattern- 09.00-17.00, Monday-Friday
- Based at our service in South Shields you?ll spend your time travelling around the properties in our South Tyneside patch which will include a day in office and the occasion option to work from home.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups.
- To get from A to B, you?ll need a vehicle insured for business purposes. The great news is that we?ll pay your mileage!
- You?ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What?s in it for you?
- 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.