Total 47 quality assurance control job vacancies in ashford kent tn24 8uf

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

The Ideal Candidate

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

79281 - Quality Engineer

This Quality Engineer will report to the Quality and Assurance Manager and will work within Governance, Risk, Compliance & Quality with UKPN Services based in our Chatham/South East office. You will be a permanent employee.

You will attract a salary of £51,245, plus car and a bonus of 3%

Close Date:.19/11/2024

JOB PURPOSE:

You will provide competent quality management advice to promote compliance to ISO 9001: 2015 in the review, audit, certification, induction and management of procedures and processes in electrical infrastructure construction projects.

PRINCIPAL ACCOUNTABILITIES:

1. Provide Quality Management advice about ISO 9001: 2015 to other advisors, managers, employees, contractors and clients, both in the tendering and construction phases. Aim to maintain UK Power Networks Services' quality management system to ensure it can design, build, finance, operate and maintain primary electrical infrastructure for its clients.

2. Contribute to the review of existing and the development of new procedures/processes. Procedures include those from central UK Power Networks group and those which are UK Power Networks Services' project/contract specific. There will also be involvement in the communication, implementation and monitoring within the directorate;

3. Monitor compliance with ISO 9001: 2015, procedures, legal and moral obligations, and national, international and client standards. Plan project audits against agreed level 2, 3 and 4 schedules. Will undertake quality management system audits, produce audit reports and ensure findings are resolved promptly.

4. Assist and offer guidance to Project Managers in reviewing quality related project documents and requirements. Develop appropriate quality management system inductions, training and communication materials for the project team and subcontractors. Gather lessons learnt and maintains the project cost of poor quality process. Provide Project Managers with quality related updates for inclusion in monthly reports. Support any quality management system incident investigations.

5. Provide a monitoring function to ensure that suppliers, subcontractors and the services they provide exceed our quality management system expectations. This may include conducting external audits and undertaking random performance inspections of field teams to identify issues requiring improvement and highlighting good performance.

6. Monitor site certification of materials and equipment, including tool calibration, to ensure compliance with client and project requirements. To maintain associated project records to compile final data book documentation.

7. Facilitate third-party audits of UK Power Networks Services by external certification bodies. Champion quality management system processes in the business to ensure certification requirements are maintained.

NATURE AND SCOPE:

UK Power Networks group is owned by the Cheung Kong Group who are one of the largest investors in the UK and employ over 300,000 people in 52 countries. UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England and employs over 6000 people. UK Power Networks Services are the unregulated commercial arm of this business.

UK Power Networks Services are a national provider of power distribution and distributed energy solutions which improves customers' existing electrical assets and integrates new technologies to deliver improved performance and commercial benefits. Working in the transport, defence, manufacturing and industrial, public and nuclear sectors the business is growing and needs accomplished individuals to be part of this exciting change.

You will report to the Quality and Assurance Manager and be a member of the UK Power Networks Services Quality and Assurance team.

You will visit UKPN Services and client offices and project sites.

You will work with management across all directorates. You will have also represent us at operational/project level with external partners.

SKILLS, QUALIFICATIONS AND EXPERIENCE:

Essential

• HNC (minimum requirement) qualification in a discipline such as Quality Management, Construction, Project Management or Technical/Engineering or equivalent.
• As a minimum be a Practitioner member of the Chartered Quality Institute with an aspiration to gain Chartered status, which we will support;
• Have quality management system experience gained in the construction industry (manufacturing based or other experience would not be suitable);
• Be a trained QMS Auditor/Internal QMS Auditor with experience in auditing to ISO 9001: 2015;
• Have experience of root cause analysis
• Attain several client access passes and licenses that may be required to work within UK industries such as airports, defence, nuclear, rail and underground rail;
• Hold a valid UK driving licence

Desirable

• Flexible in your approach to work and be prioritise as directed by the Quality and Assurance Manager and Project Manager on assigned projects or contracts;
• Audit to ISO 14001: 2015 and ISO 45001: 2018 requirements would be desirable;
• Knowledge of ISO 55001: 2014, ISO 44001: 2017, ISO 19650-1: 2018, ISO 19650-2: 2018, ISO 19650-3: 2020 and ISO 19650-5: 2020 would be advantageous;
• Be a team player and with other staff and clients within the business;
• Have excellent communication, presentation, planning and decision making skills at all seniority levels;
• Can work with IT software packages such as Microsoft office;

Job Title: Quality Manager Location: Sidcup, KentSalary: £55-60kHours: 8:30am - 5pm M-TH, 8:30am - 2pm Fri

Your new company
Our client, who is a global leader in manufacturing and supplying laboratory, pharmaceutical, and hospital autoclaves, seeks a Quality Manager to oversee their UK-based manufacturing operations. With over 100 years of experience, they're committed to delivering high-quality sterilisation equipment that meets the rigorous standards of modern professionals.
Your new role
In this role, you'll oversee quality management systems and ensure compliance with industry standards. This includes adherence to UKAS 17025, ISO 9001, and PED 2014/68/EU.
Quality Manager Responsibilities:

• Collaborating with design personnel to ensure products meet legal and safety standards.
• Working with the Service Manager to ensure UKAS-accredited services adhere to requirements and processes.
• Liaising and planning third party approval of products.
• Communicating quality standard concerns to senior management.
• Communication of quality and compliance issues with all departments
• Developing quality control processes.
• Organising and carrying out internal audits of the compliance programs and management systems of the company.
• Coordinating and preparing for external audits.
• Generating quality standards statistics reports.
• Rejecting products that fail quality standards.
• Collaborating with customers to collect product feedback.

The role also includes, but is not limited to:

• Manage infrastructure and services for effective business operations, including IT support, communications, and utilities.
• Managing a UKAS-accredited laboratory, including Calibration Manager.
• Overseeing statutory and regulatory compliance with Health and Safety requirements.

What you'll need to succeed
Qualifications:

• Demonstrated experience in a Quality Assurance management role within a manufacturing environment.
• In-depth knowledge of quality assurance procedures, health, and safety
• Experience with ISO 9001,
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, particularly Excel.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

HRGO Recruitment are currently recruiting for a Quality Controller for their client based in the outskirts of Ashford.

This is a Permanent Opportunity.

Salary:

£30,000 - £32,000

Hours:

5 days a week

0800 - 1700

To assist the Technical Manager in maintaining food safety, quality and hygiene practices.

Summary of the role:

• Completion of technical information for internal and external reports
• Collect and prepare samples to sent for testing
• Provide site technical team with information about adherence to compliance against required standards
• Complete Audits
• To Identify and communicate any deviations from the standards using audit and inspection of premises, practices, processes, raw materials and finished products against specified standard.
• Conduct daily taste panels, record results and publish the results to wider teams

The Ideal Candidate:

• Minimum of Food Safety Level 3 and HACCP Level 2 Training
• Minimum of 3 years experience within the Food Manufacturing Industry
• Ability to work on own initiative but also a team
• Flexible and Reliable

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

HRGO Recruitment are currently recruiting for a Quality Control Operative for our client based in the outskirt of Canterbury.

Due to location you must be able to drive.

This is a temporary position.

Hours:

Full time hours, will include Weekends and Evenings.

Pay:

£12.13ph

Summary of the role:

• Checking fruit for bad products
• Checking Fruit for bad batched
• Ensuring produce is of good quality to sell.
• Carrying out tests on fruits.

You must have Quality Control Experience for this role.

This role is starting immediately, so please apply today!

HRGO Recruitment - Ashford Branch

Job Title: Quality Inspection Engineer

Location: Sittingbourne

About the Role:

We are seeking a dedicated and experienced Quality Engineer to join our Inspection Team. Reporting to the Quality Manager, you will oversee inspection-related activities specific to project requirements. Your role will involve performing and supervising dimensional and visual inspections, ensuring quality control, and working closely with suppliers to address non-conformities.

Key Responsibilities:

• Conduct dimensional and visual inspections of parts to engineering drawings using gauges and relevant equipment along with performing material inspections with high attention to detail.
• Manage the inspection of all parts received from suppliers using manual and digital measurement tools.
• Identify and investigate non-conforming parts, initiate quarantine processes, raise non-conformance reports, and liaise with suppliers for corrective actions.
• Perform and verify First Article Inspection (FAI) data in line with AS9102 requirements.
• Manage product release and acceptance within the company's ERP system.
• Review, analyse, inspect, and archive documents according to EPS requirements before release to finished goods.
• Work proactively towards continuous improvement and team training based on business forecasts and plans.

Competencies/Qualifications:

• Minimum of three years' experience in a Quality role with a strong understanding of ISO 9001:2015 QMS requirements, customer satisfaction focus, and experience as an Internal Auditor.
• Excellent communication skills, both verbal and written, strong interpersonal abilities, and proven team-working and leadership skills.
• Proficient in Microsoft Office Suite, with strong analytical and critical thinking skills to identify problems, determine root causes, and implement effective solutions, including new processes or work instructions.
• Competent in interpreting engineering drawings, understanding tolerances, and using a range of measuring instruments and calibration to various testing standards; basic knowledge of welding inspection is essential.
• Self-motivated, adaptable to new technologies, willing to learn new skills, with a hands-on approach to problem-solving, attention to detail, and a valid UK driving license (AS9102 knowledge and ability to generate CMM Arm programs using Polyworks is advantageous).

Benefits:

• Company pension scheme
• Free on-site parking
• Life assurance (4x salary)

CVs in Word Format to s.visser@newappointmentsgroup.co.uk. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Quality Technician

Job Description: We are seeking a experienced Quality Technician who will play a critical role in ensuring that materials, components, and finished products meet applicable standards and procedures. You will assist the inspection team and quality engineers throughout the assembly, inspection, and testing stages of manufacturing (before, in-process, and final). Additionally, you will focus on calibrating measuring equipment, supporting the first article inspection process, conducting internal audits, and solving practical problems to improve processes and procedures.

Roles and Responsibilities:

1. Investigate quality issues, identify root causes, and implement corrective and preventive actions.
2. Conduct product and process audits.
3. Support quality control activities such as part inspection, fault identification, and stock sorting.
4. Assist in new product introductions, including NPI gate reviews and managing NPI stock.
5. Facilitate continuous improvement (CI), new product introduction (NPI), and engineering change request (ECR) activities.

Qualifications and Knowledge:

• NVQ/HNC/HND (or equivalent) in an engineering discipline.
• ISO 9001 or AS9100 internal auditor certification.
• Minimum of 3 years of inspection experience.
• Ability to interpret engineering drawings and use manual measuring equipment (micrometers, verniers, calipers, gauges).
• Strong work ethic, effective time management, and good organisational skills.
• Experience working with cross-functional teams.
• Basic understanding of ISO standards (e.g., 9001 and/or AS9100).
• Proficiency in MS Word, Excel, PowerPoint, and Access.
• Desirable: Experience in high value, low volume manufacturing settings and ability to complete First Article Inspection Reports (FAIRs).

CVs in Word Format to s.visser@newappointmentsgroup.co.uk
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Quality Inspector

We have an exciting opportunity for an experienced Quality Inspector to join a family-run manufacturing business based in Hythe.

About the Role:

As a Quality Inspector, you will play a key role on the shop floor, ensuring that products are manufactured to the highest quality standards and meet customer specifications. This is an active position that requires a hands-on approach. You will be expected to move between our three quality areas, gaining comprehensive knowledge of our Quality Control procedures.

Key Responsibilities:

• Inspect and ensure components produced meet quality standards and customer specifications.
• Gain experience across all quality areas to understand full QC process.
• Collaborate with team members and use strong influencing skills to maintain high-quality standards.

About You:

• Enjoy working with people and have strong interpersonal and influencing skills.
• Self-motivated, with a friendly and flexible approach.
• Experience in a quality environment, with the ability to read engineering drawings and use measuring equipment (preferred).

What We Offer:

• A great opportunity to develop your career within the company.
• Competitive rates of pay.
• Automatic enrolment in our group life policy after 12 months.
• Company contributory pension scheme.
• Free parking.
• A friendly, supportive, and approachable management team in a highly focused, family-run business.

CVs in Word Format to s.visser@newappointmentsgroup.co.uk. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Quality Engineer - CMM Specialist

Applicants with full Right to Work only

Purpose of the Role:

We are seeking a dedicated Quality Engineer that has experience of measurement systems and analysis to join our clients team. The successful candidate will manage and execute various measurement systems, ensuring accuracy and reliability in manufacturing processes. You will play a critical role in developing measurement policies, conducting internal audits, and maintaining high-quality standards.

Key Responsibilities:

• Perform and maintain detailed records of Inspection Plans, ISIRs, and FAIRs.
• Develop measurement policies to reduce scrap in the machine shop.
• Participate in product design reviews to promote repeatability and reliability in production.
• Conduct capability studies and gauge R&R as directed.
• Perform internal audits to the AS9100 standard.
• Support other duties as reasonably requested.

Person Specification:

Essential Criteria:

Qualifications:

• Working knowledge of Metrology with a background in Quality Engineering.

Experience:

• Ability to read and interpret engineering drawings.
• Strong knowledge of quality systems.
• Proficiency in maintaining detailed quality records.

Technical Knowledge:

• Applied working knowledge and use of basic Metrology tools (imperial and metric).
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Skills & Competencies:

• Understanding of manufacturing processes and tolerances.
• Ability to clearly communicate technical information to both technical and non-technical colleagues.
• Strong attention to detail with the ability to work unsupervised and meet deadlines under pressure.
• Ability to work effectively both independently and as part of a team.
• Self-motivated with excellent organizational and time-management skills.
• Strong computer skills.

Desirable Criteria:

Experience:

• Experience with Coordinate Measurement Machines (CMM) and Optical Measurement Systems.
• Certified Internal Auditor to AS9100D.
• Experience with First Article Inspection to AS9102.

Technical Knowledge:

• Familiarity with a wide range of materials, including plastics, rubber, and metals, and their inspection methods.

Health and Safety Responsibilities:

• Take reasonable care for health, safety, and the environment.
• Ensure compliance with company Health, Safety, and Environmental policies and site procedures.
• Ensure all employees, contractors, and visitors adhere to safety standards and use provided safety equipment.

If you are interested please apply with a current CV, preferably in word, or email Steve at s.visser@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

79281 - Quality Engineer

This Quality Engineer will report to the Quality and Assurance Manager and will work within Governance, Risk, Compliance & Quality with UKPN Services based in our Chatham/South East office. You will be a permanent employee.

You will attract a salary of £51,245, plus car and a bonus of 3%

Close Date:.19/09/2024

JOB PURPOSE:

You will provide competent quality management advice to promote compliance to ISO 9001: 2015 in the review, audit, certification, induction and management of procedures and processes in electrical infrastructure construction projects.

PRINCIPAL ACCOUNTABILITIES:

1. Provide Quality Management advice about ISO 9001: 2015 to other advisors, managers, employees, contractors and clients, both in the tendering and construction phases. Aim to maintain UK Power Networks Services' quality management system to ensure it can design, build, finance, operate and maintain primary electrical infrastructure for its clients.

2. Contribute to the review of existing and the development of new procedures/processes. Procedures include those from central UK Power Networks group and those which are UK Power Networks Services' project/contract specific. There will also be involvement in the communication, implementation and monitoring within the directorate;

3. Monitor compliance with ISO 9001: 2015, procedures, legal and moral obligations, and national, international and client standards. Plan project audits against agreed level 2, 3 and 4 schedules. Will undertake quality management system audits, produce audit reports and ensure findings are resolved promptly.

4. Assist and offer guidance to Project Managers in reviewing quality related project documents and requirements. Develop appropriate quality management system inductions, training and communication materials for the project team and subcontractors. Gather lessons learnt and maintains the project cost of poor quality process. Provide Project Managers with quality related updates for inclusion in monthly reports. Support any quality management system incident investigations.

5. Provide a monitoring function to ensure that suppliers, subcontractors and the services they provide exceed our quality management system expectations. This may include conducting external audits and undertaking random performance inspections of field teams to identify issues requiring improvement and highlighting good performance.

6. Monitor site certification of materials and equipment, including tool calibration, to ensure compliance with client and project requirements. To maintain associated project records to compile final data book documentation.

7. Facilitate third-party audits of UK Power Networks Services by external certification bodies. Champion quality management system processes in the business to ensure certification requirements are maintained.

NATURE AND SCOPE:

UK Power Networks group is owned by the Cheung Kong Group who are one of the largest investors in the UK and employ over 300,000 people in 52 countries. UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England and employs over 6000 people. UK Power Networks Services are the unregulated commercial arm of this business.

UK Power Networks Services are a national provider of power distribution and distributed energy solutions which improves customers' existing electrical assets and integrates new technologies to deliver improved performance and commercial benefits. Working in the transport, defence, manufacturing and industrial, public and nuclear sectors the business is growing and needs accomplished individuals to be part of this exciting change.

You will report to the Quality and Assurance Manager and be a member of the UK Power Networks Services Quality and Assurance team.

You will visit UKPN Services and client offices and project sites.

You will work with management across all directorates. You will have also represent us at operational/project level with external partners.

SKILLS, QUALIFICATIONS AND EXPERIENCE:

Essential

• HNC (minimum requirement) qualification in a discipline such as Quality Management, Construction, Project Management or Technical/Engineering or equivalent.
• As a minimum be a Practitioner member of the Chartered Quality Institute with an aspiration to gain Chartered status, which we will support;
• Have quality management system experience gained in the construction industry (manufacturing based or other experience would not be suitable);
• Be a trained QMS Auditor/Internal QMS Auditor with experience in auditing to ISO 9001: 2015;
• Have experience of root cause analysis
• Attain several client access passes and licenses that may be required to work within UK industries such as airports, defence, nuclear, rail and underground rail;
• Hold a valid UK driving licence

Desirable

• Flexible in your approach to work and be prioritise as directed by the Quality and Assurance Manager and Project Manager on assigned projects or contracts;
• Audit to ISO 14001: 2015 and ISO 45001: 2018 requirements would be desirable;
• Knowledge of ISO 55001: 2014, ISO 44001: 2017, ISO 19650-1: 2018, ISO 19650-2: 2018, ISO 19650-3: 2020 and ISO 19650-5: 2020 would be advantageous;
• Be a team player and with other staff and clients within the business;
• Have excellent communication, presentation, planning and decision making skills at all seniority levels;
• Can work with IT software packages such as Microsoft office;

We are looking for experienced individuals to join our Community Safety team as Control Centre Operators. These are full time, permanent positions within Swale Borough Council’s Community Safety Control Centre. These posts will require working a rotating shift pattern, working weekends and Bank Holidays.

Swale Borough Council’s Control Centre operates 24/7 365 days a year working 12-hour rotational shift patterns, monitoring our in-house Public Space CCTV, Partnership & Commercial Contracts.

To fill the requirements of the post, you must have previous experience of working in a Control Centre / Public Space CCTV Environment. You need good IT and Communication Skills with the ability to work under pressure and independently using your initiative to deal with straight forward problems.

Observe incidents and provide information and assistance to the Police and members of the Swale Safe Business Crime Reduction Partnership.

Maintain the security of the Control Centre, only permitting access to those authorised and maintaining access logs.

To be able to remain calm under pressure and dealing with potentially distressing incidents.

To monitor and deal with, in accordance with agreed procedures, out of hours calls for the Council.

A DBS Check and Kent Police Vetting is required for this post. You must also hold, or be prepared to achieve, a Security Industry Authority (SIA) Licence.

In addition to salary, we are offering an excellent benefits package including a generous annual leave allowance, paid bank holidays and career average pension scheme.

For an informal discussion please contact Caroline Shrubsall, Control Centre Shift Supervisor on 01795 417754 or carolineshrubsall@swale.gov.uk or Sean Smith, Control Centre Manager on 01795 417695.

Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

The Council considers that the successful applicant will have access to young people and/or vulnerable adults and it is a requirement under The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 that you hold an enhanced disclosure and barring scheme check. Upon successful appointment, you will be required to provide evidence of an enhanced DBS check if you subscribe to the DBS Update Service or complete the process to obtain a DBS check.

Council Benefits: career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.

To apply for the position please visit www.swale.gov.uk/jobs and complete the online application form.

Job Description and Person Specification: https://docs.maidstone.gov.uk/jobs/Control-Centre-Operator-JD-Sept-2024.pdf

Closing Date: 4th October 2024
Interview Date: 16th & 17th October 2024

Proud member of the Disability Confident employer scheme

Job Title: Quality Manager Location: Sidcup, Kent Salary: £55-60k Hours: 8:30am - 5pm M-TH, 8:30am - 2pm Fri

Your new company
Our client, who is a global leader in manufacturing and supplying laboratory, pharmaceutical, and hospital autoclaves, seeks a Quality Manager to oversee their UK-based manufacturing operations. With over 100 years of experience, they're committed to delivering high-quality sterilisation equipment that meets the rigorous standards of modern professionals.
Your new role
In this role, you'll oversee quality management systems and ensure compliance with industry standards. This includes adherence to UKAS 17025, ISO 9001, and PED 2014/68/EU.
Quality Manager Responsibilities:

• Collaborating with design personnel to ensure products meet legal and safety standards.
• Working with the Service Manager to ensure UKAS-accredited services adhere to requirements and processes.
• Liaising and planning third party approval of products.
• Communicating quality standards concerns to senior management.
• Communication of quality and compliance issues with all departments
• Developing quality control processes.
• Organising and carrying out internal audits of the compliance programs and management systems of the company.
• Coordinating and preparing for external audits.
• Generating quality standards statistics reports.
• Rejecting products that fail quality standards.
• Collaborating with customers to collect product feedback.

The role also includes, but is not limited to:

• Manage infrastructure and services for effective business operations, including IT support, communications, and utilities.
• Managing a UKAS-accredited laboratory, including Calibration Manager.
• Overseeing statutory and regulatory compliance with Health and Safety requirements.

What you'll need to succeed
Qualifications:

• Demonstrated experience in a Quality Assurance management role within a manufacturing environment.
• In-depth knowledge of quality assurance procedures, health, and safety
• Experience with ISO 9001,
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, particularly Excel.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Quality Technician

Type: Permanent

Location: Sandwich

Industry: Manufacturing

Salary: Competitive DOE

Hours: Week 1: Monday to Thursday 08:00 - 16:45, Friday off
Week 2: Monday to Thursday 08:00 - 16:45, Friday 08:00 - 16:30

We are seeking a skilled Quality Technician to join a well- established manufacturing company based in Sandwich, Kent. The ideal candidate will be responsible for monitoring production processes, identifying potential problems and malfunctions, and ensuring that all manufacturing and engineering processes meet validation requirements. The Quality Technician will play a key role in resolving quality issues through a structured process, completing inspection reports, and monitoring the calibration system to ensure equipment is continually calibrated to schedule.

Due to the nature of the work all candidates must be eligible to obtain security clearance to SC level.

Key Responsibilities:

- Monitor production processes and identify potential problems and malfunctions

- Validate manufacturing and engineering processes, including on-the-job training

- Resolve quality issues through a structured process

- Complete inspection reports accurately and in a timely manner

- Monitor the calibration system and ensure equipment is continually calibrated to schedule

Requirements:

- Minimum of 4 years of engineering experience, with a strong background in QA

- Understanding of ISO standards

- HNC/HND (or equivalent) in an engineering discipline

- ISO9001 or AS9100 internal auditor qualification

- Excellent problem-solving skills and attention to detail

- Strong communication and teamwork skills

- Ability to work effectively in a fast-paced manufacturing environment

If you are a motivated and detail-oriented individual with a passion for quality assurance and manufacturing processes, we encourage you to apply for the Quality Technician position.

Do you have experience with vernier calipers, micrometres, height gauges, slip gauges and clock & stand? If so, please read on...

Job Title: Quality Inspector

Location: Hythe, Kent

Salary: £24,903.84 increasing to £26,405.56 following successful probation

Hours: Monday to Thursday 8am-5pm and Friday 8am-1pm

Our Client:
Is a leading manufacturing and supplier of components for multiple industries. They offer a 360 degree service from design support, prototyping, assembly to the testing of finished products.


Role Summary:
You will be responsible for ensuring that components are produced to the highest quality and in line with customer specifications.

Benefits:
20 days annual leave, increasing with service + bank holidays
Christmas shutdown
Cycle to work scheme
Death in Service
Family run business

Key responsibilities within your new role would be to:
To ensure that components produced are of the best quality
To ensure that components produced are correct to customer specifications
To verify dimensions
Check first offs that the setter or operator require second checking
Carry out goods inwards inspection of material and components received from suppliers
Inspect components before they are sent out to the customer
Record non-conforming products
Create quality documentation
Identify causes for non-conformance and work to improve the product quality and discuss recommended actions
Assist with the calibration of company equipment as required
Ensure that you are working to the correct methods
To be responsible for your own Health & Safety in the area you are working in
Ensure good house keeping of your working environment
Attend daily tier meetings
Assist with customers/visitors if required

Experience and skills required for this position:
The ability to read engineering drawings.
The ability to use a range of measuring equipment i.e. - vernier caliper, micrometre, height gauge, slip gauges, clock & stand, depth micrometres etc.
Knowledge of specific quality tools and equipment eg. RA surface tester, CMM, shadow graphs and x-ray would be an advantage.
Calibration of equipment and gauges.
Working knowledge of Microsoft applications including Excel, Word and Outlook.
Good mathematical skills.
Excellent attention to detail.
Good organisational skills.
Good communication skills.
Problem solving ability.

Next steps:
If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.

If you would like any further information before applying, then please call Ellie (Permanent Consultant) on 01233 646632.

Alternatively, if you know someone who may be suitable for this role please share the details, if you successfully refer a friend you will receive a £50 voucher *terms apply*.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.