Total 147 customer service job vacancies in richmond surrey tw9 2qa

Customer Service Team Leader

Up to £35,000 | Fully Remote

We're looking for a skilled Customer Service Team Leader to join a thriving company and play a vital role in leading a high-performing team. The ideal candidate will bring strong proven people management skills, ideally gained in Insurance or Financial Services, with experience working in a Customer Services environment or a contact centre.

What You'll Do:

• Support and motivate your team to deliver outstanding service.
• Handle escalations and work towards first-time resolutions.
• Conduct one-to-ones, monitor calls, and provide coaching.
• Share best practices to foster growth and development.
• Use tools like Excel and PowerPoint to report and analyse performance.

What We're Looking For:

• Proven people management experience, including coaching and development.
• Background in financial services or insurance and experience in a contact centre within a management role.
• Calm under pressure with a strong focus on quality and organisation.
• Skilled in analysing data and reporting key insights.
• Passionate about customer service with excellent communication skills.

Why Join Us?

• Monday-Friday: no weekend work.
• Fully Remote working: the only exception would be one day a year for the company get together
• 25 days holiday pus bank holidays
• Many well-being benefits

Please apply today to be considered for this position!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Where? Join our Service Delivery Team

As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.

Additionally, you will be responsible for:

 Maintaining Customer Satisfaction
 Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets
 Competency on all supplier portals and communication processes
 Ad hoc cover for accepting orders/deliveries, dealing with post
 Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
 Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)

Salary £26k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Reigate office)

Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.

WHO? are we looking for?

We are seeking a Customer Experience Specialist who is/has:

 At least 5 GCSE Grades at ‘C’ level or above including Maths and English
 Previous employment in a customer service or co-ordination role
 PC literate. IT Microsoft office proficient. Exposure to databases preferred
 Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
 Ability to communicate at all levels with an excellent telephone manner
 Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems
 High level of personal motivation, looking to further skills and career through In-House training
 Ability to multitask is vital to this role

What? can Opus offer you?

 Free daily breakfasts in the office
 Regular companywide events
 Monthly 'shining star' employee recognition awards
 Pension and life insurance
 Refer a friend scheme (£1,000)
 Mental health, financial and legal support
 Training and development plans
 State of the art offices
 Option to buy and sell holiday
 Employee Dream Ball - Quarterly chance to win £3k towards a dream
Culture is important to us as are our values
 Work together to win together
 Be brave and think differently
 Own it and never give up
 Strive to be the best
 Stay curious and keep learning

Meet Opus

Established in 1992, Opus are specialists in delivering contact centre, business telecoms, managed IT, business mobile and IoT and managed print consultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.
Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, Gamma where we have achieved platinum partner status.
https://www.opustech.co.uk/blog/best-companies-award

Become part of our exciting success story

• Serves as the primary customer facing point of contact for the Order Fulfillment process in terms of resolving emergency requests, customer orders, providing tailored customer support, maintaining customer data, and initiating calls to customers
• Ensures the timely processing of customer orders and customer access to product, account, and order information
• Responsible for the receipt, validation, and pricing of customer Sales Orders and managing backorders
• Monitors and enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customer of new capabilities
• Takes direct action on complex customer complaints
• Conducts detailed reviews to evaluate, advise on, and improve the effectiveness of customer service/support programs

Starting at $75,715 Per Year (GS 11)

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Advisor Vacancy - Guildford
Salary: Up to £32,000 Basic OTE £45,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC17912

We have a new vacancy for a Service Advisor for my client's main dealership in Guildford. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Become an Assistant Service Manager with Active Prospects!

Location: Horley, Surrey
Salary: £28,636 per annum
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability, Autism, Mental Health (Behaviours of concern, complex care).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for an Assistant Service Manager for our service in Horley, Surrey.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our preemployment compliance standards.

Proud member of the Disability Confident employer scheme

The apprentice will: Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting health and independence Have proficient attitudes and behaviours compatible with NHS Values Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting Work with a practice assessor and supervisor while taking responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the Nursing Associate apprenticeship Develop by the end of the Nursing Associate apprenticeship the ability to work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within the parameters of practice of the Nursing Associate role, accessing clinical and care advice when needed **Please see attached Job Description and Person Specification for full roles and responsibilities.**

Customer Portfolio Administrator - Epsom - £25,000-£27,000 + Incredible Benefits - Hybrid role!

Are you an organised, detail-oriented professional with a knack for building relationships and working independently? We're looking for a Customer Portfolio Administrator to join a small, dynamic team where you'll play a key role in supporting the company's customers and liaising with internal departments like Customer Service, Legal, and more.

This is an ideal position for someone with strong administrative experience, excellent communication skills, and a passion for connecting with people across all levels. You'll thrive here if you're proactive, confident on the phone, and comfortable managing your own workload in a flexible, supportive environment. If you're excited to work closely with colleagues and customers alike, while gaining exposure to diverse areas of the company's organisation, we'd love to hear from you!

What You'll Be Doing:

• Supporting Managers with often complex Lifetime Mortgage administration
• Supporting Managers and colleagues with all aspects of both pre & post meeting administration, including letter writing, phone calls, emails & identifying & updating relevant data as required.
• Undertake and support the Managers with research and preparation of all forms of Management Information, including team, management and board reports as necessary.
• Undertake and support the Manager and colleagues with the administration of Lifetime Mortgage accounts including the provision of any necessary statistical information and an understanding of the legal recovery procedures in line with laid down procedures when redemption of the mortgage is required.
• Prepare and issue standard or bespoke letters / email responses to Lifetime Mortgage customers as appropriate.
• Responsible for the ongoing administration and contact strategy for all building insurance mailing including the accurate maintenance of spreadsheets and the society's records as necessary.
• Assist with the training of colleagues as required.
• Liaise with and maintain professional business relationships with third parties as required e.g., solicitors & estate agents.
• Attend Internal or External meetings as required.
• Undertake any other related tasks requested by the Manager, Customer Portfolio, or his/her Line Superiors.

Skills:

• Strong accuracy & attention to detail
• Remain professional, patient & calm under pressure - focussed and able to work independently.
• Good organisational skills, time management and the ability to prioritise workloads.
• Good communication skills in all formats (telephone, email, letter, face-face)
• Demonstrate good use of initiative and confidence in decision making and recommendations.
• Confidence and ability to create and maintain good relationships and interaction with colleagues & customers.
• Ability to learn new skills and adapt when required.
• Good analytical skills and ability to research and investigate to collate accurate data from various sources including internet sources.
• Good Excel skills and experience, with the ability to create and maintain spreadsheets and prepare MI including graphs.

About You:
You're an admin whiz with a passion for customer service and team collaboration with love for multitasking and spinning multiple plates at one time. You're comfortable working within FCA guidelines independently and within a team and enjoy staying organised while balancing multiple priorities. Bonus points if you've got experience in financial services!

Perks You'll Love:
The company believes in rewarding hard work. The perks package is designed to make you feel valued, both in and out of the office:

• Up to 16% Pension Contribution
• 23 days holiday, rising to 27 with length of service (plus Bank Holidays).
• Local Parking Permit
• Discretionary Bonus - based on company and individual performance.
• Company Social Events
• Perkbox Membership
• Bupa Private Medical Insurance
• Professional Study Support
• Volunteer Day
• Life Assurance (4x salary)
• Season Ticket Loan & Hybrid Working Options
• And plenty more, including income protection, staff prize draws, and the option to buy/sell holiday!

Ready to Join the team?
If this sounds like your kind of role, don't wait-Apply Today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Funeral Service Arranger
(Mobile) Full-time, Permanent
Location: Frederick W Paine (Esher, Hampton Hill, Wimbledon, Molesey, Teddington, Chessington, Raynes Park, Surbiton, London Road, New Malden, Worcester Park, Morden and Sutton)

Salary: £28,561.98 per annum (£14.33 per hour)

We are seeking a compassionate, detail-oriented customer service professional to join our team as a Funeral Service Arranger. In this mobile role, you will provide personalised, empathetic support to families across multiple funeral homes in the area, ensuring every farewell is dignified and thoughtfully planned. Join us in making a meaningful impact during life's most difficult moments.

About the Role:

As a Funeral Service Arranger, you will play a vital role in offering support to families both in person, over the phone, and via email. Your responsibilities will include balancing compassionate client care with essential administrative duties, ensuring every detail is meticulously managed. You will work closely with our back-of-house teams to coordinate preparations and ensure seamless handovers to Funeral Directors for the day of the funeral. You will also liaise with third parties, including doctors, crematoriums, churches, places of worship, coroners, florists, and transport providers, to arrange all necessary aspects of the funeral. This role requires flexibility, as you will cover various locations based on operational needs, such as during sickness, holidays, and peak times. You will also confidently manage branches independently when required, allowing you to demonstrate both teamwork and individual responsibility while making a significant impact in the service we provide.

Key Responsibilities:

• Provide compassionate, personalised support to families, helping them arrange funeral services that honour their loved ones.
• Coordinate with third parties (doctors, crematoriums, churches, cemeteries, coroners, florists, transport providers, and catering services when required) to manage all aspects of funeral arrangements and ensure a seamless experience for families.
• Handle administrative tasks such as managing paperwork, keeping accurate records, and ensuring compliance with regulatory policies.
• Coordinate all aspects of funeral services, ensuring every arrangement is in place and all products/services are clearly explained to clients.
• Prepare the chapel and the deceased for visits, ensuring the environment is welcoming and respectful.
• Be flexible and mobile across the Frederick W Paine brand.

Who We’re Looking For:

• You have excellent communication skills and are comfortable interacting with clients face-to-face, over the phone, and via email.
• You can manage multiple tasks efficiently while maintaining attention to detail and care.
• You provide empathetic and supportive customer care, even in sensitive and emotional situations.
• You are flexible, reliable, and committed to delivering high-quality service.
• You enjoy building relationships within your community and are passionate about customer service.

What We Offer:

• Annual Salary: £28,561.98 per annum (£14.33 per hour)
• Holidays: 22-25 Days + Bank Holidays
• Pension Scheme
• Life Assurance: x2
• Free Uniform Provided: Includes dry cleaning
• Development Opportunities: Access to internal apprenticeships and personal development schemes

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Salary: Basic £45,000 plus overtime, travel expenses, car

Excellent Earning potential, possible OTE to £65k region

HRGO is looking to recruit a UK based International Field Service Engineer. The role will be UK based and involves visiting customers across the UK and extensive worldwide travel. When working overseas these assignments can be for up to a month at a time.

Permanent - Fully remote position

The International Field Service Engineer will be responsible for troubleshooting and providing field service for industrial automation equipment. This includes technical support, maintenance and repair of insulating glass units and flat glass processing machinery. The duties include frequent communication with clients to ensure smooth operations and customer satisfaction.

Duties:

• Install, conduct maintenance, troubleshoot and repair equipment at customer sites throughout the UK, Europe and worldwide.
• Provide high-quality technical assistance to customers to ensure optimal equipment performance.
• Document customer machine information and technical conditions and make improvement suggestions.
• Work within a cross functional team that includes applications, sales, engineering, or production for excellent customer service.
• Train customers to operate and/or repair machines to ensure maximum productivity.
• Act as an ambassador and work directly with customers during installations and repairs to enable their business success.

Experience / Qualifications:

• Troubleshooting and Technical Support skills
• Excellent working knowledge of electro- mechanical, pneumatic, hydraulic control systems
• Computer literate with knowledge and experience interrogating maintenance and PLC software
• Field Service and Maintenance & Repair experience
• Proficiency in relevant software and tools
• Knowledge of industrial automation and glass processing machinery is beneficial
• Strong problem-solving and analytical skills
• Previous experience in a similar role is a plus
• Qualification in an Electro-Mechanical Engineering discipline or related field

Required:

• Worked on Industrial Machinery
• Full UK Diving Licence
• Willingness to travel throughout the UK and Overseas
• Valid Passport

Apprentice Nursing Associate (Children's Services) - Band 3

CLCH Academy have partnered with Kingston University to deliver this exciting two-year apprenticeship program. During the program you will gain a wide range of clinical skills in a variety of areas of nursing, while also undertaking a foundation degree. Successful completion leads to Nursing Associate registration with the Nursing and Midwifery Council.

Successfully interviewed candidates will have the opportunity to be based in our Children’s Services 0-19 Services team in Teddington (Borough of Richmond)



Start date of the apprenticeship:Spring 2024

Interviews will be held: 21st November 2024



This is a developmental role ideally for someone who has experience of working with children and families. The apprentice will work towards progression into the post of Nursing Associate through successful completion of the Nursing Associate training programme which includes the attainment of a level 5 Foundation Degree equivalent qualification. They will develop and maintain knowledge, skills and competencies related to the role of Nursing Associate within the service and through completion of the Nursing Associate training programme which includes working in care settings and delivery of person-centred care.

The Nursing Associate training programme combines and integrates both academic and work-based learning through close collaboration between employers and education providers. An Apprentice Nursing Associate will be based, as an employee, in a particular organisation, in a specific setting, but will experience working in alternative settings in order that they gain a wide appreciation of many health and care contexts and are able to fulfil all the requirements of the programme.

Working for your organisation

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.



Just as we care about our patients’ wellbeing, we care about yours!

We can offer you:
• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C’s apply
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits



The apprentice will:

• Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting health and independence
• Have proficient attitudes and behaviours compatible with NHS Values
• Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
• Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting
• Work with a practice assessor and supervisor while taking responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the Nursing Associate apprenticeship
• Develop by the end of the Nursing Associate apprenticeship the ability to work without direct supervision, at times delivering care independently in line with the individual’s defined plan of care, within the parameters of practice of the Nursing Associate role, accessing clinical and care advice when needed

**Please see attached Job Description and Person Specification for full roles and responsibilities.**




This advert closes on Tuesday 19 Nov 2024

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Become an Assistant Service Manager with Active Prospects!

Location: Horley, Surrey
Salary: £28,636 per annum
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability, Autism, Mental Health (Behaviours of concern, complex care).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for an Assistant Service Manager for our service in Horley, Surrey.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our preemployment compliance standards.

Proud member of the Disability Confident employer scheme