Total 132 customer service job vacancies in preston pr3 2jh

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37.5 hours per week).
• This role is office-based role in West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37.5 hours per week). Monday - Friday 8am - 6pm. 37.5-hour week

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Are you looking for a new role in financial services? Do you want a career and not just a job as a Customer Service Advisor? If so, we are the company that wants you.

Benefits:

Basic salary for the customer service advisor of £28k plus an annual bonus scheme | Comprehensive training and induction| Access to Professional Development and Qualifications, e.g. CeMAP & CeRER | Employee Recognition Scheme | 23 days holidays, rising with service + bank holidays | Pension scheme | Simply Health cashback scheme | Life Assurance | Charity social events

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.

The beginning of the Equity Release journey starts in our Customer Engagement team, where customers have the opportunity to discuss products available to them and with the customer service advisor to book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.

Our Customer Service Advisor team offer a complete service to new and existing customers, taking inbound calls to ensure our proposition is promoted effectively. The team is proactive, making outbound calls in response to customer enquiries, qualifying referrals and booking appointments for Advisers as well as responding to enquiries from customers.

Role and Responsibilities:

• Positive engagement with customers through inbound and outbound calls.

• Establish customer need and qualify opportunities

• Discuss services available and progress into appointments with Advisers.

• Remaining compliant and ensuring call quality metrics are achieved

Desired Skills:

• Excellent direct customer engagement via telephone.

• Financial services or similar regulated working environment

• Experience and ability to handle complex queries

• A track record of exceeding targets, achieving and above average performance would be an advantage

• Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Work the following hours; 9am - 5:30pm (Monday to Friday) with one late shift per week 11:30am - 8pm , one Saturday per month 9am - 5pm with day in lieu the following Friday.

Job Title: Food Service Assistant
Location: Hutton, Preston
Salary: £12 per hour
Hours: 32 hours per week (Monday to Thursday: 11:45 - 19:00, Friday: 11:45 - 17:45)

Job Description:
Service Care Solutions is recruiting for a Food Service Assistant to support the catering team at a police force in Lancashire. The role involves assisting with food preparation, serving meals, maintaining kitchen hygiene, and supporting stock management and other general catering duties.

Key Responsibilities:
Assist in basic food preparation, including breakfasts, vegetables, salads, and cold buffets
Ensure food quality, portion control, and compliance with food hygiene standards
Serve meals and beverages in a courteous manner, maintaining a friendly atmosphere
Clean kitchen utensils, equipment, and maintain a tidy kitchen area
Support stock taking and manage deliveries
Handle payments and respond to food-related queries
Monitor vending machines and assist with out-of-hours catering if needed

Requirements:
Food Hygiene and Safety qualification (Level 2)
Experience in a busy kitchen environment
Knowledge of food hygiene regulations and health & safety standards
Good communication skills and ability to work as part of a team

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk

Phone: 01772 208962

As a newly qualified dietitian, or dietitian who wishes to gain experience within the inpatient hospital setting this is the perfect role !

You will deliver a service to adult nutritional support patients across our wards, in a mixture of speciality areas including Orthopaedics, general medicine, surgery, respiratory, vascular and Urology. You will work closely with experienced dietitians, learning from them and gaining an insight into the treatment of complex patients on the specialist units including Gastroenterology, Colorectal surgery and Critical care.

We are a friendly team of 13 Dietitians and assistants and we support flexible working where feasible.





The caseload will include a Band 5 dietitian led clinic and opportunities to deliver staff and patient education sessions. You will provide dietetic intervention to support patients in the areas of oral nutrition support, enteral tube feeding and after training, parenteral nutrition.

You will maintain clinical responsibility for your own caseload, working with supportive dietetics assistants and will contribute to the Nutrition & Dietetic Service as a whole, through participation in service developments including audit, patient experience and resource development.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

In line with the Trust’s Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups and individuals with disabilities are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.


This advert closes on Wednesday 6 Nov 2024

Proud member of the Disability Confident employer scheme

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Integrated Substance Misuse Service Senior Manager to join HMP Preston, a Category B male prison in Preston city centre. This is a brand new role, created due to growth, and will be leading the Integrated Substance Misuse Service Team (ISMS) as we roll out our new One Team approach across the service. The service offers a broad and diverse range of treatments to patients suffering from a range of substance misuse issues. Hours This is a full time role, working 37.5 hours per week, Monday to Friday. Shifts are 08:00 - 16:00 / 09:00 - 17:00. Salary This is a full time role, and the salary is £49,848 - £55,996, depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

The University of Central Lancashire wishes to recruit a new Customer Service Attendants within the Library Service. You will be responsible for providing a welcoming and safe environment for all our users and visitors and providing an attendant role. The role is is 8am - to 4 pm and 10 am – 6pm alternating weekly.

The successful candidate will focus on our reception service but will be supporting students to make the very best of their time at the University by provide a high level, effective customer support service, covering in-person queries, as well as those received via email or over the phone you will also provide a rapid response to incidents and emergencies and evacuations in accordance with Standard Operational Procedures and policies

Applicants will hold 5 GCSE’s or equivalent qualification or significant, relevant professional experience or experiential learning.

You will patrol the building and ensure that the library is secure, and welcoming environment to all customers. Be proactive in communicating Library rules particularly in relation to noise, use of study rooms and hot food. You will also be responsibly in helping keep the building tidy and clean.

You will need to be fit and active as this role will also require you to help with the continual movement of library stock which includes helping with our self service machine and shelving items and occasional helping with the step up of areas for events.

Interviews will be held week commencing 4th November.

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.

Proud member of the Disability Confident employer scheme

Service Care Education seeks a committed full-time Maths Teacher to join our Mathematics department. We are looking for an enthusiastic educator to deliver engaging and comprehensive maths lessons, inspire a love for mathematics, and support academic success across various abilities.

Location: Preston, UK

Employer: Service Care Education
Contract: Full-time, Ongoing
Reports To: Head of Mathematics / Headteacher

Key Responsibilities:

• Deliver engaging and differentiated lessons in all areas of mathematics, catering to diverse student needs.
• Inspire students to develop problem-solving skills and a deep understanding of mathematical concepts.
• Prepare students for both internal and external assessments, aiming for high academic achievement.
• Utilize student assessment data to adapt teaching strategies and address any learning gaps effectively.
• Maintain a positive and disciplined classroom environment that promotes active participation and mathematical exploration.

Curriculum and Resources

• Contribute to the development and planning of a stimulating maths curriculum.
• Create varied teaching materials, incorporating practical applications and digital resources to enrich learning.
• Stay updated with advancements in mathematical teaching practices and integrate modern technology where beneficial.

Student Support and Engagement

• Monitor student progress and implement targeted interventions to support achievement.
• Provide additional support, such as tutoring or guided practice sessions, to help students master challenging concepts.
• Promote engagement in extracurricular maths activities, like maths clubs, competitions, and enrichment programs.
• Maintain communication with parents to discuss student progress and ways to support continued growth.

Professional Development and Collaboration

• Participate in professional development opportunities to stay current with maths education trends and best practices.
• Collaborate with colleagues in departmental meetings, sharing resources and teaching strategies.
• Support school-wide initiatives and events that promote STEM education and numeracy.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure the welfare and well-being of all students.
• Provide pastoral support, contributing to the holistic development of students in a supportive and nurturing environment.

Qualifications:

• Degree in Mathematics or a related field.
• Qualified Teacher Status (QTS) or equivalent certification.

Experience:

• Previous experience teaching Maths at the secondary level is preferred, but Newly Qualified Teachers (NQTs) are welcome to apply.
• Demonstrated ability to drive student success and improve academic outcomes.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative and effective teaching methods that make mathematics engaging and accessible.
• Passionate about fostering a love for mathematics and problem-solving.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Education seeks a committed full-time Science Teacher to join our science department. We are looking for an enthusiastic educator to deliver engaging, practical science lessons, inspire curiosity, and support academic success across various abilities.

Employer: Service Care Education
Location: Preston, UK
Contract: Full-time, Ongoing
Reports To: Head of Science / Headteacher

Key Responsibilities:
Teaching and Learning

• Deliver engaging lessons across Biology, Chemistry, and Physics, tailored to different learning needs.
• Inspire students through experiments and interactive methods, promoting inquiry and critical thinking.
• Prepare students for assessments, striving for academic excellence.
• Utilize data to adapt teaching strategies and address learning gaps.
• Maintain a safe, positive classroom that fosters participation and exploration.

Curriculum and Resources

• Contribute to the planning of a stimulating science curriculum.
• Create diverse teaching materials, incorporating experiments, models, and digital resources.
• Stay updated with advancements in science, integrating new practices and technology.

Student Support and Engagement

• Monitor student progress and implement interventions as needed.
• Offer extra support through tutoring or hands-on guidance.
• Encourage participation in science activities like clubs and fairs.
• Maintain communication with parents to support learning and development.

Professional Development and Collaboration

• Engage in ongoing professional development to stay current with educational trends.
• Collaborate with staff, sharing resources and teaching methods in meetings.
• Support school-wide events promoting STEM education.

Safeguarding and Pastoral Care

• Adhere to safeguarding policies to ensure student well-being.
• Provide pastoral care to support students' overall development in a nurturing environment.

Person Specification

Qualifications:

• Degree in Science (Biology, Chemistry, or Physics).
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Experience teaching Science at the secondary level preferred; Newly Qualified Teachers (NQTs) welcome.
• Proven ability to drive student success.

Skills and Attributes:

• Strong communication and organizational skills.
• Creative, engaging teaching methods that make science accessible and exciting.
• Enthusiastic about fostering scientific curiosity and a love for learning.

How to Apply
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Education is seeking a passionate and committed French Teacher to join our Modern Languages department on a part-time ongoing contract. The successful candidate will deliver engaging lessons, inspire students to develop a love for the French language, and support academic and cultural understanding across all ability levels.

Location: Preston, UK

Reports to: Head of Modern Languages / Headteacher

The French Teacher will:

• Teach French to a range of student levels, focusing on listening, speaking, reading, and writing skills.
• Motivate students to enjoy and excel in French language learning.
• Assess student progress, providing feedback and support to promote growth.
• Collaborate with staff to enhance language learning throughout the school.

Duties and Responsibilities:

Teaching and Learning

• Design and deliver interactive lessons that cater to different learning needs and abilities.
• Use various teaching methods to engage students and improve language proficiency.
• Integrate cultural aspects into lessons to broaden student's global perspectives.
• Prepare students for internal and external assessments, aiming for high achievement.
• Analyse assessment results to refine teaching and support student development.
• Foster a positive, inclusive, and disciplined classroom environment.

Curriculum and Resources

• Contribute to curriculum planning, ensuring content remains relevant and stimulating.
• Develop diverse teaching materials, including digital and multimedia resources.
• Stay informed on effective teaching practices and integrate technology where beneficial.

Student Support and Engagement

• Track student progress and provide interventions as needed.
• Offer extra help through tutoring or additional practice sessions.
• Promote participation in language activities like clubs, cultural events, and exchange programs.
• Maintain communication with parents to support student learning and progress.

Professional Development and Collaboration

• Engage in professional development to stay current with language teaching trends.
• Actively participate in departmental meetings and share resources.
• Support school events and initiatives that foster language and cultural awareness.

Safeguarding and Pastoral Responsibilities

• Follow school safeguarding procedures to ensure student welfare.
• Provide pastoral care, supporting student's overall well-being and development.

Qualifications:

• Degree in French or related field.
• Qualified Teacher Status (QTS) or equivalent.

Experience:

• Teaching experience at the secondary level preferred; NQTs welcome.
• Evidence of successful student outcomes.

Skills and Attributes:

• Strong communication skills in both French and English.
• Creative teaching techniques that engage and inspire students.
• Effective organisational and planning skills.
• Commitment to promoting language learning and cultural appreciation.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Company: Service Care Solutions
Trust: Lancashire Teaching Hospitals Trust
Location: Sharoe Green Lane, Fulwood, PR2

Position: Echocardiographer
Specialisation: Echocardiogram

Shift Pattern: Full-time
Pay Rate: Day £31ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Conduct detailed echocardiography exams, including transthoracic (TTE), transoesophageal (TEE), and stress echocardiograms, to assess heart structures and functions.
• Set up, adjust, and maintain the echocardiography machine to capture clear, high-quality heart images.
• Evaluate heart structures such as the chambers, valves, and surrounding blood vessels, and assess aspects like heart size, wall motion, blood flow, and ejection fraction.
• Record and document the findings, ensuring that the images and interpretations are clear and accurate for diagnostic purposes.

Qualifications and Requirements:

• Fully enhanced valid DBS
• Must be competent in all aspects of pacing

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£31ph LTD | £27.81 PAYE Inclusive | £24.81 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Our client in Preston is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Job Title: Procurement Officer (LC6)
Location: Preston
Salary:

• CIPS Level 5: £16.22 - £18.41 per hour
• CIPS Level 6: £18.41 - £20.63 per hour

Job Category: Financial

Description:
Service Care Solutions is assisting a police force in Lancashire with the recruitment of a skilled Procurement Officer. We are looking for candidates who are part or fully qualified in Level 5 or Level 6 of the Chartered Institute of Procurement and Supply (CIPS). The role involves managing procurement processes, tendering, and contract negotiations within public sector frameworks.

Requirements:

• CIPS Level 5 or Level 6 qualification
• Experience in public sector procurement
• Strong knowledge of procurement regulations and contract management
• NPPV3 Vetting required

Responsibilities Include:

• Undertaking procurement projects in line with public contract regulations
• Managing high-value tenders and contracts
• Providing procurement advice to senior managers
• Ensuring compliance with procurement laws and achieving value for money

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk OR call 01772 208962

Job Title: Senior ICT Engineer/Designer
Location: County Hall, Preston (Hybrid role)
Hours: 37 hours per week
Start Date: 18/11/2024
Contract End Date: 07/02/2025 (reviewed 22/10/2025)
IR35 Status: Inside IR35
Closing Date for Applications: 08/11/2024 at 12:00 PM
Interview Date: 12/11/2024

Job Description: Lancashire County Council is recruiting for a Senior ICT Engineer/Designer to join their Digital Services team, working across Architecture & Data, Digital Business Engagement, Strategy & Assurance, and more. This role will require lead technical expertise in ICT infrastructure and application support, ensuring high-level design, implementation, and maintenance.

Key Responsibilities:

• Lead the design and build of ICT solutions and manage small teams where necessary.
• Provide operational ICT support, including 2nd and 3rd line emergency on-call assistance.
• Take ownership of solution designs, monitoring performance, and recommending enhancements.
• Assist with disaster recovery efforts and ensure adherence to ITIL operational procedures.
• Lead discussions with suppliers, oversee design deliverables, and mentor junior team members.

Required Skills:

• Experience with Umbraco versions (version 7 and cloud), site migration, plugin development, and AD authentication integration.
• Expertise in .NET core, Bootstrap 5, and JQuery.
• Knowledge in building custom templates using Umbraco and CSHTML.

This hybrid role offers flexibility, with on-site work at County Hall, Preston, as required.

For full details, please see the attached job description.

How to Apply:
To apply, submit your CV by 08/11/2024 at 12:00 PM. For any queries, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk or 01772 208962

Service Care Solutions are proud to assist Lancashire County Council in this recruitment process.

Job Title: Catering Unit Manager
Location: Preston
Job Description:
Service Care Solutions is recruiting for a Catering Unit Manager on behalf of a police force in Lancashire. The role involves overseeing the daily operations of the catering unit, including meal preparation, stock management, and ensuring compliance with food hygiene regulations. The Catering Unit Manager will also be responsible for planning seasonal menus, managing staff, and ensuring high standards of cleanliness.
Key Responsibilities:

• Oversee the catering function within the facility
• Plan and design seasonal menus in conjunction with the Catering Services Manager
• Manage stock ordering, food preparation, and batch cooking
• Ensure compliance with food hygiene regulations and maintain cleanliness in the kitchen
• Supervise Food Service Assistants
• Handle cash and maintain records of food purchases and sales
• Promote the catering facility and participate in training as required

Requirements:

• Food Hygiene and Safety qualification (Level 2)
• Experience working in a busy kitchen environment
• Knowledge of food hygiene and health and safety legislation
• Experience designing and preparing food menus to meet quality, nutrition, and cost
• Excellent communication skills and the ability to work in a fast-paced environment

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.

Job Title: Procurement Officer (LC6)
Location: Preston
Salary:

• CIPS Level 5: £15.48 - £17.57 per hour
• CIPS Level 6: £17.57 - £19.70 per hour

Job Category: Financial
Description:
Service Care Solutions is assisting a police force in Lancashire with the recruitment of a skilled Procurement Officer. We are looking for candidates who are part or fully qualified in Level 5 or Level 6 of the Chartered Institute of Procurement and Supply (CIPS). The role involves managing procurement processes, tendering, and contract negotiations within public sector frameworks.
Requirements:

• CIPS Level 5 or Level 6 qualification
• Experience in public sector procurement
• Strong knowledge of procurement regulations and contract management
• NPPV3 Vetting required

Responsibilities Include:

• Undertaking procurement projects in line with public contract regulations
• Managing high-value tenders and contracts
• Providing procurement advice to senior managers
• Ensuring compliance with procurement laws and achieving value for money

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk OR call 01772 208962