Your new company
Hays is working with a leading construction organisation committed to creating high-quality homes and providing exceptional customer service. The organisation offers a supportive and dynamic work environment, along with a comprehensive benefits package that includes a bonus scheme, pension, life assurance, and various employee discounts.
Your new role

As a Customer Service Coordinator, you will play a crucial role in ensuring customer satisfaction by managing and resolving defects in a timely manner. You will build and maintain relationships with key stakeholders, promote cost control and recovery, and act as an ambassador for the company at corporate and handover events. Your responsibilities will include overseeing defect inspections, specifying remedial works, supervising subcontractors, and maintaining accurate documentation.
What you'll need to succeed

• Previous experience in a similar role.
• Strong technical knowledge of house building, including electrical and plumbing systems.
• Excellent interpersonal and negotiation skills.
• The ability to stay calm and professional when handling customer complaints.
• Strong organisational and analytical skills.
• Self-motivation and the ability to work independently.
• Proficient with Microsoft Excel and Word.
  
  What you'll get in return

• 26 days of holiday plus bank holidays.
• A bonus scheme and holiday buy scheme.
• Access to the Green Car Scheme and company pension scheme.
• Life assurance and employee discounts on new homes.
• Access to a retail discount portal and Employee Assistance Programme.
• 24/7 GP access and family-friendly policies.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Overview
Our client is seeking additional IT Service Management support to enhance service delivery. This opportunity involves two roles, each crucial for ensuring the quality, effectiveness, and efficiency of service delivery. You will be responsible for supporting the successful delivery of services by resolving issues, steering customer-driven changes, and leading service delivery teams. Your role will involve understanding and meeting customer requirements, investigating and solving problems in existing processes, and optimising and improving service delivery.
Key Responsibilities

• Support service delivery by resolving issues and incidents, and steering customer-driven changes.
• Understand and meet the customer's requirements within the technical capabilities.
• Investigate and solve problems in existing processes, generating new ideas to improve services.
• Optimise and improve processes, ensuring policies and standards are updated.
• Contribute to high-quality proposals that meet customer needs and align with strategic goals.
• Provide guidance and review service documentation for projects.
• Identify, escalate, and mitigate risks.
• Manage and own Service Designs for operational services.
• Act as the Service SME, sharing knowledge to enable service delivery.
• If requested, act as Line Manager for IT Service Management contractors.

What you'll need to succeed

• You must be eligible to undergo Security Clearance (e.g. Hold UK nationality or dual citizenship) - you will not be considered for this position unless you meet this first requirement
• You will need to be ITIL v3/v4 certified
• Ability to commute to Milton Keynes on a hybrid basis (60% onsite, 40% remote)
• Strong experience in IT Service management - a government or defence industry focus would be a bonus.
• Problem-solving skills and practical solution development.
• Knowledge of SLAs/OLAs/Contracts.
• Proven track record of meeting performance targets.
• Proficiency with Microsoft Productivity Tools (Excel, Word, PowerPoint).
• Experience managing complex stakeholder groups.
• Ability to deliver high-quality management information and reports.
• Knowledge of ServiceNow and other Service Management tools.

What you'll get in return

• An initial 9-month contract
• £400 - 430 per day rate Outside IR35 (via limited company)
• Ability to work in a hybrid working pattern

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What will you be doing?

Be a customer contact and point of reference for the
Dealerpoint.
Create, maintain and communicate the VOSP service plan
to customers as appropriate.
Confirm and agree details of planned visits with
customers in advance, including re-plan of any outstanding defects.
Load workshop schedule to maximise capacity
utilisation.
Maintain customer contact information on all
Operational Systems
Liaise with Dealer Responsible to ensure all resources
are available in advance of scheduled work (labour and parts.)
Ensure all MOT appointments are booked, planned in, and
communicated to customers in a timely manner.
Clarify for the customer and the workshop the basis
for the repair – Retail/ Warranty/ Contract.
Manage Fusion quotes, repair orders and sales invoices
as appropriate.
Manage bookings for courtesy cars.
Actively liaise and co-ordinate between customer and
workshop on progress and ensure timely authorization and reporting of all work.
Follow up after vehicle visit to check customer
satisfaction and log all correspondence and where needed escalate any concerns
from the interaction with the customer so the appropriate action is taken to
resolve it and prevent it from occurring.
Promote the benefit & features of Volvo Service Point
Online
Take personal responsibility to ensure customer
reception area is maintained to a professional standard.
As CSR we serve as the face of the company and
therefore all efforts should be geared towards portraying oneself in line with
our values
Complete the endpoint assessment to become fully
competent.
Support and always assist other team members especially during peak
hours and holiday cover.
Any other duties that may be reasonably requested by your manager.




































Training
Level 2 Customer Service Practitioner.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.


Qualifications required
· Level 4 or above in Math & English / functional
skills level 2


Skills required


Prospects
There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months

Technical Machine Service Engineer | Luton | Full Time | £28,000 - £32,000 Basic + Overtime

Established in 2001, Encore Machinery are the sole UK importer of an extensive range of print finishing and packaging machinery. Renowned for their commitment to delivering high-quality products and outstanding technical support. Due to continuous growth, we are seeking a Technical Machine Service Engineer to join our dynamic and friendly technical support team.

This position offers a competitive salary, overtime, and an extensive benefits package, including opportunities for professional development. This could be the perfect role for you if you are a highly motivated individual with strong technical skills and a customer-focused approach.

You'll be part of a supportive, growth-focused team that values innovation and customer service. You'll be able to work with industry-leading machinery and technologies while travelling across the UK and Europe. The company offers continuous learning opportunities, fostering both personal and professional development.

Are you the right person for the job?

Education & Experience:

• Relevant technical qualifications (mechanical/electrical) and an understanding of the print or packaging sector will be preferred

Skills & Competencies:

• Excellent diagnostic and troubleshooting skills for mechanical and electrical faults
• Ability to read and interpret electrical and mechanical schematics
• Strong communication skills with the ability to engage with stakeholders at all levels
• Highly self-motivated and capable of working independently with minimal supervision
• Ability to tow a trailer and hold a clean driving licence

Desirable:

• Operational knowledge of print finishing and packaging machinery
• Experience with network-based remote support and software troubleshooting
• Proficiency in managing technical issues under pressure while maintaining a customer-first approach

What will your role look like?

• Provide remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery
• Conduct machinery demonstrations and installations and deliver training to customers and partners, ensuring comprehensive knowledge transfer
• Diagnose and resolve mechanical, electrical, and software faults with minimal downtime, using advanced troubleshooting techniques
• Build strong customer relationships, delivering a first-class service experience that fosters customer satisfaction and loyalty
• Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting
• Effectively manage and control vehicle parts stock, ensuring maximum first-time fixes
• Collaborating with overseas manufacturers and suppliers during site visits to understand and implement technical action plans
• Assist the sales team with machine demonstrations at trade shows, customer events, and other promotional activities

What can you expect in return?

• £28,000 - £32,000 basic salary, plus overtime opportunities.
• Fully equipped company van provided for business use.
• There are 23 paid holidays, 3 of which will be held back for the Christmas holidays, plus all bank holidays.
• Overtime, overnight allowances, and other expense reimbursements.
• Company pension scheme to support your long-term financial security.
• Contribute to relevant educational courses to enhance your skills

If you are a highly skilled technical professional who enjoys problem-solving and customer interaction and are ready to take the next step in your career, we'd love to hear from you!

Click “APPLY” now!

Your data will be handled in line with GDPR.

Customer Service Advisor

Milton Keynes

6 months, 9am - 5pm

£14.67 per hour

Tate are delighted to be supporting a globally recognised retail and commercial bank to hire a number of Customer Service Advisors. This position plays an important role within their Financial Crime team and offers you an exciting opportunity to join their business.

Do you excel in turning customer interactions into positive experiences?

Are you passionate about providing exceptional customer service and able to deal with queries first time?

If your answer to the above questions is yes, you have strong experience within a customer service environment, and you have the confidence to deal with a mixture of inbound and outbound calls, then we want to hear from you!

What will your day look like?

• Inbound and outbound calls with both personal and business customers as well as 3rd parties answering Remediation and Financial Crime queries.
• Ensuring great quality calls with customers, the focus on is the customer experience more than how many calls are taken per day.
• Using various systems to ensure all queries raised are fully answered, ensuring the account is updated to reflect the conversation.
• Taking ownership and appropriately question callers to fully understand the nature of the query, to ensure full resolution.
• Identify vulnerable customers, or customers facing financial difficulties, and transfer these calls to the dedicated internal teams.
• Achievement of Key Performance Indicators.

Experience Required:

• You will be confident receiving inbound and conducting outbound calls
• Adaptable to change projects at short notice.
• Sound knowledge of data gathering over the phone
• A keen eye and attention to detail
• Excellent written and oral communications skills including report writing skills.
• You can communicate well by speaking to people face to face / telephone /and in written form.
• Experience working in a service level driven environment.
• Willingness to partake in ongoing training to cross-skill

What we offer:

• 6 month contract with potential to extend
• Hybrid working / remote
• £14.67 per hour
• Full training provided
• Ongoing support and training.

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 4th November, with interviews being held from 23rd September onward.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new role
The Head of Service Integration & Management (SIAM) will oversee the coordination and integration of multiple IT service providers to ensure the seamless delivery of services that meet the needs of the organisation. This role is critical for enhancing service quality, improving operational efficiency, and driving continuous improvement in service delivery. The successful candidate will lead a team of leads and work closely with various stakeholders to establish a cohesive service management framework that aligns with organisational goals. Your responsibilities include (but are not limited to):

• Strategic Leadership: Develop and implement the SIAM strategy, aligning it with organisational goals and fostering a culture of service quality and innovation.
• Team Management: Lead, mentor, and manage the SIAM team, promoting professional development and a collaborative environment.
• Stakeholder Engagement & Relationship Management: Collaborate with stakeholders to ensure alignment on service delivery and manage escalations and strategic discussions.
• Service Integration and Delivery: Oversee the integration of services from multiple providers, ensuring seamless delivery and maintaining up-to-date service catalogues.
• Performance Management & Continuous Improvement: Define and track KPIs and SLAs, lead performance reviews, and foster continuous improvement.
• Risk Management & Compliance: Identify and mitigate risks, ensure compliance with policies and regulations, and update risk management plans.
• Budget Management & Resource Allocation: Develop and manage the SIAM budget, optimise spending, and allocate resources effectively.
• Technology & Process Innovation: Implement tools and technologies to support SIAM processes, stay current with industry trends, and drive process automation and service delivery efficiency

What you'll need to succeed

• Extensive experience in IT service management, with a proven track record in leadership roles overseeing multiple service providers.
• Deep understanding of Service Integration and Management principles, frameworks, and best practices.
• Proficiency in ITIL, DevOps, and Agile methodologies, along with experience using leading ITSM toolsets.
• Demonstrated the ability to lead and inspire cross-functional teams and effectively manage stakeholder relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a commitment to continuous improvement.
• Experience of managing budgets and conducting financial analysis.
  
  
  

What you'll get in return

• 3-6 Month Contract (possibility of extension)
• £650 - 700 per day rate Outside IR35 (via Limited Company)
• The ability to work remotely from home - UK work eligibility still applies.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Hospitality Service Manager - Nights

Holiday Inn Milton Keynes - Central

Check out the hotel on our virtual tour!

The Opportunity

When the sun sets, and our guests are all tucked up in their rooms, this is where our Hospitality Service Managers that look after our night’s operations take over.

YOU may be the first and last person that our guests will see, first impressions are everything. Our hospitality managers are confident, friendly, and professional. YOU will need to be able to communicate effectively and lead an exceptional team.

As our hospitality manager, you will be responsible for greeting our guests, YOU will be their go-to person if they have any questions or issues. YOU will be responsible for the night operation to run smoothly and be carried out to a high standard.

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience managing a night operation within a busy hotel environment
• Highly motivated and proactive; acting with professionalism and positivity in all interactions
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor with the ability to drive and motivate teams
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service

Hotel

The Holiday Inn Milton Keynes has recently undergone a spectacular refurbishment of its lobby and public areas and now boasts the addition of Marco's New York Italian Restaurant. Whether you're looking for a place to eat, drink, work, relax, or socialize, you'll find a welcoming space here.

Located in the heart of Milton Keynes' business and shopping district, the hotel is just a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also within easy reach, just a 30-minute drive away.

Business travelers will appreciate the hotel's proximity to companies like Argos and Santander and can take advantage of the hotel's 9 flexible conference rooms in the Academy conference center, which can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away.

For those looking to shop, the Intu Milton Keynes Shopping Center mall is located nearby, with a variety of high-street shops. And for those looking for a bit of adventure, the indoor Snozone offers a chance to try your hand at skiing.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Service Desk Engineer - 2nd line

Up to £43,000 plus shift allowance and excellent benefits

This is an office based role in Milton Keynes.

Days and night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights)

As Service Desk Engineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.

A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing

role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers.

Ability to communicate effectively with clients and manage technical queries and events in line with customer

specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured

training provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12

months.

As Technical Services Engineer, some of your duties will include:

• Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
• Manage your daily schedule by working through service dashboards and prioritising tickets
• Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
• Communication with customers as required; keeping them informed
• Identify trending and patterns to initiate Problem Management
• Support of Internal IT onboarding

What are we looking for?

• MSP experience in a technical support or similar role.
• Good knowledge of VMware/Horizon/VDI or equivalent
• Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS
• Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation.
• One of CCNA, VCP, NCDA is desirable.
• Excellent interpersonal, oral, and written communication skills
• Can do attitude and willingness to collaborate; team player mindset.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

About The Role
Main Duties:

• Support and assist the Service Road Team / Housekeeping
• Waste collection, recycle of waste and provide support and advice to Retailers
• Provide adequate information to the Service Road Team that report into you.
• Carry out reactive works, could involve supporting Events logistics of equipment to removal of stock from closed units
• Monitor staffing levels and ensure sufficient cover.
• Experience of dealing with COSHH and Risk assessments for staff
• Support wider business requirements in view of Ad Hoc requests
• Good understanding of cleaning machinery, Compactors, FLT and usage
• Scheduling for job roles
• Selection and Resourcing
• Deal with any customer requests promptly and courteously
• Ensure equipment is cleaned, maintained and stored correctly
• Pro-actively look at ways to improve upon recycling rates, with attendance to Waste provider site and Environmental seminars to ensure up to date of new innovation

To be successful in the role:

• Experience within Waste Sector / Recycling / Environment / H&S experience
• Driving licence - Essential
• FLT licence - Essential
• Self-driven - work well on own and as part of team
• Stock control experience of consumables
• Ability to work independently and use initiative, while being part of a team

Personal Characteristics/Attributes

• Presentable and professional with effective inter-personal skills
• Keen on sustainability and the environment
• Good verbal and written communication skills

What will you get in return?

Centremk benefits

• Season ticket car parking £ 8 a day
• Retailer discounts across the shopping centre
• Free Tea & Coffee in a comfortable lounge area
• Pool table and Computers available to use
• Christmas meet up with Santa for your children and grandchildren
• Social club nights out
• Work with a great team

OCS Benefits

• A pension scheme- to save for the future - eligibility rules apply
• Access to low interest loans
• Recognition scheme 'OCS Stars'- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

We provide the essential services that keep businesses and societies running day in and day out.

We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.



About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Service Desk Engineer - 2nd line

Up to £43,000 plus shift allowance and excellent benefits

This is an office based role in Milton Keynes.

Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights)

As Service Desk Engineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.

A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing

role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers.

Ability to communicate effectively with clients and manage technical queries and events in line with customer

specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured

training provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12

months.

As Technical Services Engineer, some of your duties will include:

• Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
• Manage your daily schedule by working through service dashboards and prioritising tickets
• Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
• Communication with customers as required; keeping them informed
• Identify trending and patterns to initiate Problem Management
• Support of Internal IT onboarding

What are we looking for?

• MSP experience in a technical support or similar role.
• Good knowledge of VMware/Horizon/VDI or equivalent
• Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS
• Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation.
• One of CCNA, VCP, NCDA is desirable.
• Excellent interpersonal, oral, and written communication skills
• Can do attitude and willingness to collaborate; team player mindset.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Desk Engineer - 2nd line

Up to £43,000 plus shift allowance and excellent benefits

This is an office based role in Milton Keynes.

Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights)

As Service Desk Engineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.

A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing

role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers.

Ability to communicate effectively with clients and manage technical queries and events in line with customer

specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured

training provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12

months.

As Technical Services Engineer, some of your duties will include:

• Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
• Manage your daily schedule by working through service dashboards and prioritising tickets
• Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
• Communication with customers as required; keeping them informed
• Identify trending and patterns to initiate Problem Management
• Support of Internal IT onboarding

What are we looking for?

• MSP experience in a technical support or similar role.
• Good knowledge of VMware/Horizon/VDI or equivalent
• Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS
• Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation.
• One of CCNA, VCP, NCDA is desirable.
• Excellent interpersonal, oral, and written communication skills
• Can do attitude and willingness to collaborate; team player mindset.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Care Solutions are currently recruiting on behalf of a local authority in Leicester for an Exchequer Assistant to join their team.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• To provide support for all aspects of the Exchequer Section's duties including Income Collection, Payment of Suppliers, Salaries, and all Reconciliation Services.

JOB ACTIVITIES

• Ensure that all income received by the Council is correctly allocated and reconciled.
• Assist with the Monthly Reconciliation of the Main Bank Accounts, Payroll, Creditors, Miscellaneous Income, Sundry Debtors and Subcontractors Tax Control Accounts together with the Staff Car Loan and Leasing Schemes.
• To provide support in answering all types of queries made to the section.
• To provide support in the processing and administration of Sundry Debtors.
• To provide support in the processing and administration of the E-Purchasing System.
• Assist with preparation and input of monthly payroll data.
• Carry out any other duties, as required, within the Exchequer Services Section during absence or busy periods.
• To participate in the Council's Performance Appraisal and Development Scheme.
• To support the corporate work of the Council by undertaking work within other Teams/Services at the discretion of the Head of Service/Team Manager.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Legal are currently working alongside a Local Authority, based in the Leicestershire, which is in need of a Lawyer to join their Commercial Contracts and Procurement team. This is a fantastic opportunity to join a dynamic Council and spearhead the direction of the department.

ROLE: Lawyer - Commercial Contracts and Procurement team

RATE: £45-£55ph umbrella

CONTRACT LENGTH: 3 months ongoing

LOCATION:: Leicestershire - can be done REMOTELY

The responsibilities of the Commercial Contracts lawyer role:

• Handle your own Commercial Contracts caseload from start to completion. Also advise on Procurement matters
• There will be a requirement to do non-contentious Construction contract matters, both JCT and NEC
• Assist other members of the team, when required, with their Commercial Contracts caseload

The Person:

• Someone with 3+ years of PQE in Commercial Contracts and Procurement law
• Someone who has worked directly for a Local Authority previously within a Commercial Contracts team
• Ideally someone with good Construction contract knowledge

Benefits to the Commercial Contracts Lawyer role:

• Flexible hours
• Weekly pay
• Remote working

If this Commercial Contracts Lawyer role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions are recruiting on behalf of a local authority in the Leicestershire area, for a Financial Services Team Leader to join their team. Please find below further details with regards to this role.

Core responsibilities:

• To lead and manage the Financial Services function (accounts receivable, accounts payable, income collection, bank reconciliation, VAT and payroll) to deliver an efficient and effective service and the provision of services in respect of all insurance matters including arrangements for ensuring adequate cover is in place, timely administration of claims and contract management.

Technical Requirements:

• Minimum AAT qualified (or equivalent)
• Have at least two year's demonstrable experience of working in the finance industry Experience in Payroll, Accounts Payable and Accounts Receivable systems and processes, VAT and insurance.
• Ability to process and analyse data and information accurately and within specific time frames.
• Ability to interpret and apply legislation and professional guidance.
• Good level of experience in the use of Excel (including use of formulas, pivot tables and lookups; minimum Intermediate or Advanced Excel), Word and integrated financial systems.
• Manage the BACS software.
• Maintain a high standard of customer service throughout the financial team.
• Administration of the Council's bank account and corporate credit card.
• Act as the main point of contact for the Council in relation to financial services and employer related tax and VAT.

This job description describes the general duties of the job and does not preclude other duties which are necessary for the efficient service delivery of the council and team in serving its communities and meeting its objectives. Your manager will commit to providing relevant, identified support and training in return for your commitment to the role.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries please don't not hesitate to ask.

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Milton KeynesHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
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