Total 8 customer service job vacancies in ec2m 7ls

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Join us as a Marketing Lead within our Customer Migration Programme

• For a strategic and creative thinker, this is a valuable opportunity to develop your communication and leadership skills
• You’ll be leading a team in supporting the creation of customer communications and activity, including mandatory communication, to support a strategically important customer migration programme
• Joining a collaborative and influential team in a fast moving environment, you can expect lots of variety and great visibility for you and your work

What you'll do

This role will see you representing our Marketing function in key stakeholder discussions as a trusted adviser. You'll be developing relationships with key stakeholders across the the customer migration programme and with the wider delivery teams. You’ll need to develop customer communication strategies that balance customer needs with priorities of the business, making sure that our regulatory requirements are met through effective planning and prioritisation.

As well as this, you’ll be:

• Understanding the priorities, aspirations and migration plan commitments of the customer migration programme in order to turn them into strategies and measurable goals
• Delivering against the communications and marketing brief, at all stages of the communication development
• Working with our strategic partners to make sure our activity reflects leading thinking and best practices
• Making sure all communications, especially regulatory/mandatory ones, are in customer language and optimise the customer’s experience

The skills you'll need

We're looking for someone with strong customer communications experience in designing strategies and tailoring approaches for different customer groups. Along with great networking and influencing skills, you'll need a proven ability to build relationships with senior leaders and work collaboratively on complex customer migration initiatives that add value and support customer, business and regulatory priorities.

You’ll also need:

• Budget management experience
• Knowledge of CCA Consumer Duty principles and FCA rules and regulations
• A high level of drive and a personal commitment to success
• Strong experience leading a team in the pursuit of shared objectives
• Experience of contributing to business discussions that drive decisions
• Knowledge and application of customer communication strategies, targeting and practices

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

HMRC Customer Service Advisor - Telephony

Location: Liverpool, L2 7LS

Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. 

A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment.

This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs.

An excellent package is offered, including:

• £13.04 per hour pay rate (equivalent to £25,082 FTE salary)
• Start dates available from June - September 2024 upon successful completion of government screening checks
• Assignment length up to March 2025
• Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
• Home-based working with all IT equipment supplied to carry out your role
• Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts.
• Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity.

Key Responsibilities:

• Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat.
• Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
• You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses.
• You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

What are we looking for?

• Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required.
• A can-do attitude and a real passion for supporting people.
• You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages.
• Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC
• Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK.

Training:

• You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you.
• Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks.

For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Join us as a Customer Service & Operations Analyst (9 Months)

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

• Are you ready to make a difference in every interaction, and help our customers take control of their finances?
• You’ll develop great communication and interpersonal skills, and those skills will open doors to endless career possibilities
• If you want to become a problem solver, help customers find the right solutions and enjoy a real sense of accomplishment, apply now
• This role will be offered for a period of nine months offering a salary of £25800 to £26200 pro-rata

What you'll do

You’ll bring your passion for helping others to every interaction to deliver brilliant banking experiences for our Cushon customers.

Day to day, you’ll be:

• Supporting customers over the phone and via telephone and e-mail
• Providing a fast and friendly response to a range of customer queries
• Maintaining and updating customer records

The skills you'll need

You’ll need a can-do attitude and a genuine passion for helping others to thrive in our Cushon customer service team.

You’ll also need:

• Good interpersonal skills
• Attention to detail
• The ability to multitask
• Strong time management
• To be comfortable using MS Word and Excel
• The ability to work on your own, but as a team too

And it would be helpful (but not essential) to have:

• Knowledge of the ISA and pensions market
• Experience using Zendesk for ticket handling

Join us as a Pre Sales Lead

• You'll help proposition and scope our Banking-as-a-Service (BaaS) solutions to our next generation of customers
• We'll look to you to build the pre sales process to help transform customer conversion while consulting closely with our product and delivery teams to ensure we can deliver efficiently and with quality
• You’ll be joining an exciting and fast-paced area of the bank, where you can expect great exposure both for you and your work

What you'll do

We’re looking for a leader to articulate our technology and product portfolio, positioning to both business and technical users. Primarily engaged in a consultancy role, you'll provide technical assistance and guidance during the pre sales process by qualifying customer solution requirements, prior to designing a solution and supporting our sales teams on proposal activities.

Day-to-day, you’ll be:

• Working directly with the founding team, Head of Growth and key product managers to rapidly learn about the platform and industry
• Supporting our sales directors across the UK Retail, E-commerce and Fintech landscape with scope to build a team as we grow
• Partnering on sales strategy, account engagements, and acting as an advocate in the market
• Scoping complex solutions with leading institutions that are changing the way we think about providing embedded finance to customers
• Participating in the continuous improvement and growth of the Natwest BaaS products by making technical contributions and by providing feedback from the field

The skills you'll need

This is an opportunity for an experienced professional with a strong functional and technical background working within the financial technology space to add value alongside a dedicated and friendly team. In this role, you’ll understand solution engineering and pre-sales selling solutions in enterprise software or SaaS environments.

In addition, you’ll need to have excellent commercial and financial acumen along with previous experience across financial services, cards or payments.

You’ll also be expected to have:

• Excellent presentation abilities and composure in front of all levels of technical and business audiences including C-level executives
• Experience of scoping Proofs of Concept and responding to functional and technical elements of RFIs and RFPs independently and effectively, in both the analysis and pricing of delivery projects
• Experience of managing stakeholders effectively, with the ability to build, maintain and enhance relationships at all levels

Job Opportunity: Housing Support Worker
Location: East London
DBS Level: Enhanced Adult
Service Users: Service users to be confirmed upon location confirmation
Working Hours: 40 hours per week
Shift Pattern: Monday - Friday (8am-4pm / 2pm-10pm), 1 Saturday a month
Car Driver Requirement: Yes
Own Vehicle Requirement: Yes
Valid Business Insurance: Yes

Are you passionate about supporting individuals in need? We are seeking a dedicated Housing Support Worker to join our team in East London. This role offers an opportunity to make a positive impact on the lives of our service users.

Main Duties of the Role:

• Plan and deliver effective support and safety plans for service users, referring to specialist agencies as needed.
• Ensure properties are well-equipped, maintained, furnished, and cleaned at all times.
• Support residents in understanding their responsibilities to maintain their current and future accommodation.
• Empower and motivate service users to identify and achieve their desired outcomes.
• Develop move-on plans with service users, identifying realistic options for their future housing.

Additional Information:

• This role may involve lone working.
• Some working from home may be required.
• The Housing Support Worker will be responsible for overseeing 3-4 properties.

If you are compassionate, proactive, and committed to supporting vulnerable individuals, we encourage you to apply. Please submit your application, including your CV and a cover letter, to connor.sarginson@servicecare.org.uk. Join us in making a difference in the lives of those we support.

Proud member of the Disability Confident employer scheme

1st line IT support role - 6-month FTC

London, United Kingdom

We are looking for a 1st line IT support specialist that has experienced in a regulated environment like banking, legal, insurance, wealth management, asset management or similar industry.

Daily duties will include:

• Acting as a single point of contact for 1st line IT and CRM incidents and queries
• Deal with issues quickly, effectively and with great communication with users
• Incident monitoring, tracking, and reporting to make sure progress is within SLA
• Identify the correct route for issues to be escalated to 2nd line when suitable
• Adhere to ITIL best practices
• Ensure cyber security incident processes are adhered to promptly and accurately
• Support maintenance of documentation designed to ensure operating procedures are up-to date
• Escalate priority incidents and potential major incidents
• Undertake any other task as requested by your line manager, documenting dates, issues and actions arising.
• Support shift patterns to ensure helpdesk is always fully resourced

The ideal candidate for the role will have: 2 years' experience in similar role, have excellent customer services skills, will be able to work effectively under pressure, good written and verbal communication, be a hard-working self-starter, experience working in ITIL environment and be able to develop working relationships.

Technical experience:

Microsoft O365 suite (Word, Excel, PowerPoint, Teams), Active Directory Administration, Windows Client Operating Systems troubleshooting, Microsoft Dynamics 365 and Citrix XenApp troubleshooting

The below qualifications are essential:

ITIL Foundation

CompTIA A+

CompTIA N+

Microsoft Office Specialist: Associate (Office 365 and Office 2019)

In person role