Total 81 customer service job vacancies in cardiff cardiff cf5 2yd

Our client is looking for an excellent Customer Service Co-Ordinator for a 12 month maternity position to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based with an early finish every Friday, no evenings or weekends.

We are looking for someone with excellent Customer Service who has experience of dealing with difficult customers, a stable working background who is used to working as part of a team. We`re looking for somebody with great Microsoft Office skills, the successful candidate will be responsible for delivering first class customer service via the telephone and providing administrative support. You will be ensuring UK orders are processed quickly, sales order processing, dealing with queries and working very closely with the despatch department to ensure on-site delivery to customers , dealing with all incoming sales enquiries plus a varied range of administration duties.


Excellent benefits including on site car parking, early finish Friday plus working with a fabulous team of people and a great supportive management team

Apply Now

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

PPM Recruitment are currently on the look out for domestic Gas service engineers for the south wales area

What we are looking for

• Recognised formal training attaining the relevant craft qualification, NVQ Level 2/3
• ACS Qualifications CCN1, HTR1, CKR1, CENWAT
• UNVENTED qualifications are desirable but not essential
• Understanding of gas legislation
• Full driving license
• Understanding of Health and Safety and working to best practice
• Ability to manage own time and workload
• Experience of working with the public, demonstrating excellent customer service

This is a temp to perm position offering the following

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit - 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

To apply please email

The post holder will clinically lead the Posture and Mobility Service (PMS)sTherapy team and will have a clinically autonomous input relating to themanagement of complex clinical cases, working within multi-disciplinaryteams (MDT) in relation to the assessment and provision of posture andmobility equipment. They will be an integral member of the senior clinical leadership team and contribute to ongoing service development, integration and redesign through the demonstration of expert clinical knowledge. They will professionally lead and co-ordinate all clinical contribution and continued professional development of the Therapy team in the Posture and Mobility Service, ALAS. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About the role

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Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

PPM Recruitment are currently on the look out for domestic Gas service engineers for the south wales area

What we are looking for

• Recognised formal training attaining the relevant craft qualification, NVQ Level 2/3
• ACS Qualifications CCN1, HTR1, CKR1, CENWAT
• UNVENTED qualifications are desirable but not essential
• Understanding of gas legislation
• Full driving license
• Understanding of Health and Safety and working to best practice
• Ability to manage own time and workload
• Experience of working with the public, demonstrating excellent customer service

This is a temp to perm position offering the following

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit - 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

To apply please email

Service Care Solutions is working alongside a bustling local authority, based in Wales, which needs a Civil Litigation Solicitor to join their team and handle a mixed Debt Recovery Caseload. This will include both Adult Social Care and Corporate debts.

The role can pay £55-£60ph umbrella and can be done fully remote. The contract will be on a 4-month rolling basis.

Key Responsibilities Of The Civil Litigation Solicitor Role:

• Manage and recover debts on behalf of the Council, including Adult Social Care and Corporate debts.
• Advise client directorates on recovery progress and strategy.
• Prepare and issue court proceedings, including all relevant court papers.

About You:

• Qualified Solicitor with experience in debt recovery, ideally within local government.
• Strong knowledge of debt recovery processes, including court proceedings.
• Advocacy experience in court.

Benefits Included With The Civil Litigation Solicitor Position:

• Remote working
• Weekly pay
• Flexible hours

If this Civil Litigation Solicitor role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions are currently looking for an administrative assistant on behalf of Cardiff Council. This position is based within the children's services and is fully office based as the successful candidate will be required to help with providing a reception service for the team.

In this role the successful candidate will provide general administrative support to the team. Some of the duties that you can expect in this role include, but are not limited to:

- organising and management of files
- updating and maintaining spreadsheets
- monitoring of budgets and payment of invoices
- reception duties as and when required
- answering telephone and email correspondence

This role is on an initial temporary contract for 3 months with a view to being reviewed for extension following this period. The pay rate for this role is £14.24 per hour and it will be a full time position for 37 hours per week.

The benefits of working with Eilidh at Service Care Solutions:
* You will receive a dedicated and personal consultant with a vast knowledge of social work
* We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
* We provide frequent updates of new opportunities via text and email
* We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.

Cardiff Council Children's services are seeking to recruit a Family Support Worker to join their team. The role is hybrid working with a mixture of home working, visits in the community with service users and office based work. As such, there is a requirement for the successful candidate to be a car driver as you will still be providing face-to-face support to families across the city where applicable. This is a full time position with an initial contract of 3 months with a view to this being extended on a rolling basis and offering a pay rate of £15.43 per hour.

Duties of the role:

• Carrying out supervised contact visits with young people and their families
• Undertake initial assessment work with families
• Carrying out emergency interventions and support visits to families
• Holding a case load of families that you will work closely with alongside the assistance of the Social Worker

The ideal candidate will have:

• Experience of working with young people and their families
• Full UK driving license
• Enhanced DBS check
• Be able to work upon own initiative and within a team

The benefits of working with Eilidh at Service Care Solutions:

• You will receive a dedicated and personal consultant with a vast knowledge of social work
• We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
• We provide frequent updates of new opportunities via text and email
• We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

If you are interested in this exciting opportunity, please apply now. Don't miss your chance to become a family support worker at Cardiff Council! To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or eilidh.nicol@servicecare.org.uk.

2 x vacancies available

Cardiff Council is seeking a dedicated and experienced Social Worker to join our Community Mental Health Team for Older People, based at Llandough Hospital. This multi-disciplinary team, including social workers, psychiatric nurses, and psychiatrists, offers specialist care for older adults living with dementia and those over 65 with mental health challenges. In partnership with NHS services, we focus on recovery-oriented care, enabling individuals to live safely and independently in their communities. If you're passionate about improving the lives of older adults, we would love to hear from you!

Responsibilities:

• Assessment & Planning: Conducting assessments in line with statutory duties and creating care plans that support individuals to achieve their personal outcomes.
• Case Management: Managing a caseload of individuals, coordinating care and support services in collaboration with internal and external partners, and regularly reviewing care plans.
• Co-production: Working closely with individuals and their carers to develop personalised care plans, focusing on overcoming barriers and enhancing quality of life.
• Supervision & Mentorship: Providing guidance to student social workers, mentoring junior staff, and participating in professional development reviews.
• Partnership Working: Collaborating with healthcare professionals, statutory, and voluntary agencies to ensure a comprehensive approach to care for older people.
• Safeguarding: Acting promptly on safeguarding concerns and adhering to Health and Safety regulations and Council policies.
• Professional Development: Engaging in continuous learning to maintain professional registration with Social Care Wales, with opportunities for further qualifications, including Approved Mental Health Practitioner (AMHP) training.

Requirements:

• Holds a recognised social work qualification and is registered with Social Care Wales.
• Has experience working with older adults, particularly those with dementia or mental health challenges.
• Demonstrates strong case management, assessment, and partnership working skills within a multi-disciplinary setting.
• Is committed to safeguarding, professional development, and ensuring the best outcomes for service users.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

2 x vacancies available!

Vale of Glamorgan Council are seeking a compassionate and experienced Social Worker to join our Community Mental Health Team for Older People. This multi-disciplinary team includes social workers, psychiatric nurses, and psychiatrists, and offers specialist care for older adults living with dementia and those over 65 with mental health challenges. We work closely with NHS services to provide recovery-focused care that helps people live well and safely in their own communities. If you're dedicated to making a difference in the lives of older adults, we'd love to hear from you!

Responsibilities:
As a Social Worker in the Community Mental Health Team for Older People, your responsibilities will include:

• Assessment & Planning: Conducting assessments in accordance with statutory duties, and working collaboratively to develop care plans that help individuals achieve their personal outcomes.
• Case Management: Managing a caseload of individuals, coordinating care and support services in partnership with internal and external partners, and monitoring the progress of care plans.
• Co-production: Working with individuals and their carers to create care plans that focus on overcoming barriers and achieving the best possible quality of life.
• Supervision & Mentorship: Providing supervision to student social workers, mentoring junior staff, and participating in personal development reviews.
• Partnership Working: Collaborating with health and social care professionals, statutory, and voluntary services to ensure coordinated and effective care for service users.
• Safeguarding: Ensuring all safeguarding concerns are reported promptly, and maintaining compliance with Health and Safety legislation and Council policies.
• Professional Development: Engaging in training to maintain professional registration with Social Care Wales, with opportunities to pursue further qualifications, including Approved Mental Health Practitioner (AMHP) training.

Requirements:

• Recognised qualification in social work (Dip.SW, CSS, CQSW or equivalent).
• Social Care Wales registration.
• Has experience working with older adults, particularly those with mental health challenges or dementia.
• Enhanced DBS.
• Access to own car.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Overview of the job

This is a non- operational job in an establishment.

Summary

The job holder will contribute to and lead the assessment of prisoners and prepare, implement, review and evaluate their sentence plans with them. The job holder will build effective, appropriate and supportive relationships with prisoners, with the aim of reducing re-offending

The job holder will have undergone selection and additional training to carry out this specialist delivery job as an offender Supervisor to prisoners.

This is a non-operational job without line management responsibilities.

Proud member of the Disability Confident employer scheme

Overview of the job

This is a prisoner facing job in an establishment.

Summary

The job holder will be responsible for co-ordinating literacy classes for prisoners by building effective, appropriate and supportive relationships through managing them in a proactive manner and promoting the decency agenda. Contributes to sentence planning and reducing reoffending. Applies safer custody practices and complies with national and local security standards. Responsible for high level of security, productivity, good order and hygiene within workshops areas.

This is a non-operational job with no line management or supervisory responsibilities. This role is non-rotational.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Promote the literacy scheme to prisoners, staff and management.
Plan and co-ordinate prisoner mentors to support and teach reading to prisoners.
Participate in the selection process of suitable prisoner mentors for the learning literacy classes ensuring they have suitable qualities.
Provide training to mentors and arrange follow up sessions if required.
Liaise with mentors on a weekly basis to check progress on learners.
Provide support for mentors and learners where required, encouraging them in their learning.
Arrange one-to-one meetings with mentors if required to challenge inappropriate behaviour and discuss any problems or concerns.
Arranging and chair mentor meetings.
Assess learner’s needs and match them up with suitable mentors.
Provides support and advice on career opportunities for area of work.
Supervise and maintain discipline of prisoners receiving training, education or work experience. Responsible for performance, motivation, discipline, appraisal and development of prisoners.
Open and complete Assessment Care in Custody and Teamwork (ACCT) forms, Violence Reduction Incident Reports (VRIR) and Security Information Reports (SIRs) when required and contribute to Incentive Earned Privileges (IEP) reports.
Log attendance and approve prisoner hours worked and wages.
Carry out fabric checks of classroom and maintain security of lock, bolts and bars used in the classroom.
Contribute to prisoner reports including parole, sentence planning and Individual Learning Plan (ILP).
Complete regime monitoring information and update prisoner training records.
Order materials and estimate usage in order to meet work learning targets.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Proud member of the Disability Confident employer scheme

HMPPS in Wales:

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

HMPPS yng Nghymru:

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r pobol rydym yn gweithio â hwy i newid eu bywydau. Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu. Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by people on probation to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies.
• Supervise and manage risk of those people on probation subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and people on probation.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc.).

Proud member of the Disability Confident employer scheme

About the role

You will be responsible for

0

You will need

0

What’s in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make thing’s easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme