SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

We are looking for an experienced Audiologist to join our department and help shape a local service whilst building networked expertise across the 3 hospital sites (Basildon, Broomfield and Southend).

This amazing opportunity will be perfect for anyone who prefers a collaborative approach to leadership, and wants to work in an evidence-based yet innovative team.

So, if this sounds like the perfect role for you, we want to hear from you today!





If you are successful, some of your duties will include:
• Leading service provision and staff working within the service
• Developing and adapting the service, working in conjunction with the existing team, the Head of Audiological Services and the ENT Clinical Lead.
• Work as a network to develop and manage changes to practice and establish new ways of working .
• Ensure key targets are met for the local service.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details of this fantastic opportunity, please see attached job description.

We encourage informal visits or discussions, so please do get in touch with us.

We look forward to receiving your application.


This advert closes on Sunday 10 Nov 2024

Customer Services Manager

Nottingham

Full time / Permanent

Salary: £45,000 - £50,000 depending on experience

Tate Recruitment is seeking a dedicated Customer Services Manager on behalf of our client.

We are looking for an experienced professional with a passion for delivering excellent customer outcomes. They are seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights.

Key Responsibilities:

• Support and enhance the delivery of customer services across the business.
• Work closely with compliance teams to ensure adherence to company policies.
• Lead and develop a team, ensuring a focus on customer satisfaction and complaint resolution.
• Provide insights and reports on customer service performance and team effectiveness.
• Build inter-departmental relationships, particularly with compliance and underwriting teams, to drive positive customer outcomes.

Skills and Experience:

• 5 years plus of experience in customer services, ideally in financial services or high-cost, short-term lending.
• Strong team management and people development skills.
• Excellent communication and relationship-building abilities.
• A solid understanding of UK financial services and customer service best practices.

This is a fantastic opportunity for someone looking to take their customer service career to the next level in a supportive, forward-thinking environment. If you are ready to make a meaningful impact, we would love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company
My client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Their services include responsive repairs, void refurbishments, compliance services and planned maintenance works.
Your new role
They are currently looking for two Customer Service Advisors to join their Basildon contract. You'll be responsible for liaising with clients, subcontractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure their contractual Service Level Agreements are met, and no false promises are given. You'll liaise with supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.Using their MSi system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
What you'll need to succeed
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repair and maintenance sector, or a trade-based background, with good problem-solving skills.
What you'll get in return

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

AMHP Senior Social Worker

Permanent, Full Time

£45,217 to £54,395 per annum

Location: Affiliated with North/Mid AMHP Hub and Essex wide as required.

This role involves working a condensed week (37 hours per week across 4 weekdays). The successful postholder will be expected to be office based from either the Colchester or Basildon office.

Exciting opportunities have arisen to join Essex County Council's (ECC) fast paced, dynamic and supportive dedicated Approved Mental Health Service (AMHP) Service.

Operating within ECC as a hub and spoke model, the AMHP Service is transforming, and posts have become available as we expand the core aspect of the daytime service. The transformation of the service is from one centralised AMHP 'hub' to two.

The Service takes referral 9-5 Monday to Friday and is supported by the Essex Emergency Duty Service outside of these times.

The Role

The Approved Mental Health Professional Service has a unique position in ensuring compliance with the statutory functions imposed upon the Local Authority by the Mental Health Act. The service will be responsible for delivering the AMHP rota. The service will undertake statutory assessments, triaging initial enquiries in line with statutory duties.

As a Senior Social Worker you will be passionate and experienced in demonstrating expert and effective practice in complex situations often in pressurised environments. You will be able to manage workloads and support colleagues with complex cases, with an ability to mitigate high levels of risk. You will work collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined-up approach.

You will have significant experience of social work, modelling good practice, triaging mental health act referrals, prioritising responses, giving direction to others and providing expert advice and guidance.

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Service Advisor

- Company: Franchise/Main Car Dealer.
- Hours: Monday to Friday 8.00am-6.00pm.
- Saturdays are worked on a rota basis 8.00am-1.00pm.
- Basic Salary: up to £26,000 p.a. (depending on experience).
- Bonus is around £6,000 p.a. on average on top of the basic salary.
- Contract: Full Time, Permanent.
- Required: UK Right to Work & Full UK Driving Licence.

We are currently advertising on behalf of an Automotive franchised main dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Basildon area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £26,000 with OTE of circa £32,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Key Responsibilities include: Developing an effective discharge plan in collaboration with the hospital, GP and community services. Ensuring Hospice rapid access funds are applied appropriately Providing necessary care, support and advice to patients, family members and other healthcare professionals & that patients are reviewed in a timely manner. Contributing towards on-going quality improvement of palliative care services by participating in audit and research activities Working cohesively within a multidisciplinary team to ensure effective communication and optimal patient care

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

TSB Bank Plc






Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Pitsea, BasildonHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Permanent job opportunities available for experienced HGV 1 Lorry Drivers

Your duties will include:

- Making deliveries throughout the UK
- Delivering a number of differing products from boxes to furniture
- Conducting around 8 to 10 drops per day
- Handballing the load
- Undertaking frequent nights out (potentially 3 per week)

Please note there are two sites, one in DE7 and one in NG8, 90% of the time you will be going out of the NG8 one, please keep this in mind.

Successful applicants must hold:

- An HGV 1 driving licence
- A valid UK CPC qualification
- A valid Digital Tachograph Card

This position will become permanent with the company once a number of shifts have been completed with ourselves.

This role is Monday to Friday, and you will be starting from 07:30 onwards, you will complete 8 to 10 hours per shift.

The rate of pay is £17.55 per hour paid via our Umbrella provider.
or
You can choose to get paid through PAYE, meaning the pay is £14.50 per hour and in addition to this, we offer full pay for 28 days of annual leave, which will make the hourly rate £16.25 per hour including your holiday accrual.

Youth Support and Development Worker

Job Description

Service Care Solutions are seeking a Youth Support and Development Worker on behalf of Hackney Council to provide high-quality, effective, and responsive early help and prevention services. The successful candidate will be responsible for delivering programmes of youth work and targeted interventions that result in tangible improvements to young people's well-being.

Responsibilities

• Deliver tailored interventions and targeted group work to improve young people's well-being
• Establish positive rapport with young people and stakeholders through excellent communication skills, energy, and a professional approach
• Address concerns such as crime, educational engagement, or sexually harmful behaviour
• Ensure evidence-based practice, youth work methodology, and effective practice in youth participation and children's rights are followed

Requirements

• A professional or occupational qualification in youth work, teaching, social work, or health is desirable
• A clear understanding of evidence-based practice, youth work methodology, and effective practice in youth participation and children's rights
• Experience in the delivery of tailored interventions, targeted group work, and youth work
• Commitment to improving young people's well-being

Qualifications

• Professional or occupational qualification in youth work, teaching, social work, or health is desirable

Skills

• Excellent communication skills
• Energy and professional approach
• Ability to establish positive rapport with young people and stakeholders
• Experience in the delivery of tailored interventions, targeted group work, and youth work
• Commitment to improving young people's well-being

How to apply

If this sounds like the perfect role for you, please forward your CV via email to Ashley.Brown@servicecare.org.uk or call the office on 01772 208 964. I look forward to hearing from you :)

Field Service Engineer
Excellent base salary and London Weighting allowance of £2150 (for eligible candidates)
South Essex and North East London
Core hours: 38.5 hours p/w Monday to Wednesday 08.00 – 16.30 Thursday 08.00 – 16.00 Fridays 8.00 - 15.30

About SMT
My client SMT GB are looking for an experienced and Level 3 qualified plant maintenance Engineer or HGV Mechanic to join their team covering the South Essex and North East London.


SMTGB markets and distributes Volvo Construction Equipment including wheeled loaders, articulated haulers, hydraulic excavators, and utility and road equipment products across the UK.

About the Role
As a mobile engineer you’ll be attending breakdowns as well as carrying out services, maintenance, repairs and overhauls on Volvo heavy plant and machinery at customer sites.

Key Requirements
• Minimum NVQ Level 3 in Plant Maintenance, Land-based engineering or HGV Maintenance
• Mechanical experience in construction or heavy plant machinery
• Proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electronics
• Full UK driving licence
• Right to work in the UK without the requirement of sponsorship

What’s on Offer
• Regular overtime at enhanced rates
• 33 days annual leave including Bank Holidays
• Pension - employer contribution up to 5%
• 8 weeks full sick pay from day 1
• Company bonus
• Life Assurance 4 x annual salary
• Company vehicle - for business use only + fuel card
• Medical and dental health cash plan
• Uniform, full PPE
• Cycle to Work Scheme
• Yulife – Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service

How to Apply
Ready to take on this rewarding role? Click 'apply now' or send your CV to recruitment@resourcebank.co.uk.

Our client is proud to be an equal opportunity employer and looks forward to welcoming you to the team!

To develop an excellent working knowledge of all standard operating procedures required for the role to enable you to effectively support all customers across any of the current or future regions. To image and prepare hardware for deployment, decommission equipment at end of life, manage local equipment stock levels and, refill lap safes To take and action calls for Registration Authority, password management, creation of user accounts, system patch updates, NHS mail administration and other routine requests. To have knowledge of Arden & GEM department internal procedures applicable to the role and appropriate national legislation with respect to Information Systems and Data. Actively engage and participate in the development and implement new ideas, processes and procedures that may improve the services delivered directly to customers, improve the customer experience and/or improve the wellbeing of staff. To provide and receive complex information, escalating to more senior colleagues where necessary. Always ensure accuracy and detail of all calls logged and information recorded on systems to ensure the most efficient resolution. This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues. Follow standard operating procedures for the progress of calls and provide appropriate feedback to customers, and Arden GEM technical teams. To provide Customer Service and technical coverage 24 hours per day 365 days per year on a shift/rota basis. The role will be responsible for the installation, preparation and safe use and storage of expensive equipment that will be used by customers and colleagues. Provide training of own role to new staff and train customers on the correct use of IT equipment being deployed. To undertake audits as necessary to own work . The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.