Total 69 customer service job vacancies in barrow furness cumbria

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: January 2025

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering a range of rota's for you to choose from; opening hours are as follows:

Monday - Friday; 8am-8pm
Saturday; 8am-4pm

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: 2nd December 2024

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for 37.5 hours with the option of 2 shift patterns:

​Option 1: ​Week 1: Monday - Friday, 9am-5pm Week 2: Monday - Friday, 10am-6pm + Saturday 8am-4pm (1 weekday rest day) Week 3: Monday - Friday, 12pm-8pm Week 4: Monday - Friday, 8am-4pm Option 2:

​Week 1: Monday - Thursday, 8am-5pm + Friday, 8am-12pm Week 2: Monday - Friday, 9am-6pm + Saturday 10am-2pm (1 weekday rest day) Week 3: Monday - Thursday, 9am-8pm + Friday, 9am-1pm Week 4: Monday - Friday, 11am-8pm + Saturday 11am-3pm (1 weekday rest day)

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

Housing Officer
Carlisle
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

Our client in Carlisle is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Our client in Barrow is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, SEMH and SLCN as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs. The service received a rating of 'GOOD' in their most recent Ofsted report.

Job Purpose: Psychologist

Salary: £60,941-£71,520 per annum + £250 Service Care Solutions Welcome Bonus

Location: Grange-over-Sands, Cumbria

Working Hours: Monday to Friday, 08:30-16:30

Contract: Full-time | 37.5 Hours

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.
Key Responsibilities:

• Ensure the needs and views of our children and young people are at the heart of everything we do: offering evidence based, holistic and child-centred assessments and interventions across the Three Waves of Intervention and in line with the Therapeutic Focus Model.
• To undertake high quality clinical assessments of children and young people and develop formulations of therapeutic need. To write reports as part of a multidisciplinary team or individually to reflect assessment, progress and outcomes as required.
• To work closely with our children and young people ensuring personalised adaptable plans of support, communicating, reviewing and celebrating children and young people's success and achievement with them.
• To develop evidence based programmes of intervention and to formally evaluate the impact and outcomes of such interventions.
• To role model to all children and young people, education and care colleagues how to promote positive mental health, self-esteem, and relationships.
• To develop professional relationships with home and school staff.
• Organise and facilitate internal child focused meetings in partnership with the Homes Therapists, ensuring appropriate staff are invited.

Essential

• Psychology Qualification
• Professional Registration (HCPC)

• Substantial experience working with Children & Younger People

Benefits

• £250 Welcome Bonus, paid via Service Care Solutions
• Family Healthcare Plan - Access to instant check-ups and consultations
• Car Purchase Scheme
• Career Development and Training
• Wellbeing and Employee Assistance Support
• Pension Contribution
• Life Insurance
• High-Street Vouchers and Apple Scheme
• Family Days Out
• Discounted Gym Membership
• Free Meals

Are you happy with your current agency? At Service Care Solutions, we believe in rewarding your loyalty and hard-work!

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

A client within the public sector based in Cumbria is currently recruiting for a Maintenance Surveyor to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a housing environment.

The Role

Key purpose of the role is to challenge spend and quality of works, keeping projects and programmes of work to be delivered on time and within budget.

Key responsibilities will include but not be limited to:

• Carrying out pre and post inspections of repairs on both responsive and void properties, managing a patch covering North Lakes, ensuring high-quality work.
• Providing technical advice and support to our trades, maintenance managers, subcontractors and suppliers so we deliver a high-quality, cost-effective and compliant service.
• Contract management including progress against building works schedules.
• Utilising customer insight to support us in delivering on our customer promise.
• Managing any disrepair cases and helping customers combat damp and mould issues in their homes. Accurately measuring materials to enable a 'right first time' approach.
• Ensuring void re-servicing is carried out to a high standard, enabling re-let as soon as possible

The Candidate

To be considered for this role you will require Building surveying experience including property condition and dilapidation surveys and specifying remedial works. Hold a Building Surveying qualification HND, HNC or Degree Level.

It will be essential to be in experiences in the below:

• Current knowledge of building repairs, construction as well as CDM roles and responsibility.
• Able to manage, control budgets and expenditure.
• A vehicle insured for business purposes.
• A self-starter approach, able to work unsupervised to manage your own patch, working commercially to deliver our programmes of work on time and to budget.

The client is looking to move quickly with this role and as such are offering £20 p/h PAYE (approx. £600 p/w)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Service Care Solutions are seeking interest, to increase capacity of the Commercial team at Cumbria Police for up to a 6-month period to deal with workload. We are looking for innovative and creative individual with skills, knowledge, and experience of working within a Public Sector procurement environment.

Location: Penrith (Hybrid)

Pay: Umbrella rate: £24.72

Knowledge/experience required:

• Relevant professional qualification (ideally CIPS level 4 or above/ working towards), and/or relevant experience in this field.
• Working knowledge of public procurement regulations/ working in a Public Sector procurement environment.
• Procurement practitioner experience of undertaking quote & tender exercises.
• Experience in stakeholder/customer engagement/ supplier relationship & contract management.
• Experience of developing/delivering effective working alliances, partnerships, and services.
• Excellent communication, team working/leadership skills.
• Good problem solving and innovative thinking.
• Ability to effectively prioritise own and other workloads.
• Good IT skills (desirable experience of Oracle/ oracle Fusion, E-tendering portals & contract databases).

If you are interested in this role or want further discussion, please contact Lewis Ashcrofteither via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Service Care Solutions are currently recruiting a Learning Disability experienced Support Worker in Cumbria.

We require full time availability, with no VISA restrictions and ideally a car driver due to location.

Provide personalised, high-quality care and support to individuals with Learning Disabilities, Autism, Brain Injuries and Complex Needs.

Main Duties

• Foster warm relationships to encourage expression of needs.
• Respect privacy and maintain dignity.
• Assist in developing practical and social skills.
• Provide personal care with sensitivity and respect for preferences.
• Promote self-esteem and empower decision-making.
• Boost confidence through positive reinforcement.
• Assist with daily tasks like shopping, meal prep, and chores.
• Encourage and support self-care and independent living.
• Support cultural, spiritual, and personal identity needs.
• Facilitate access to social and leisure activities.
• Encourage community participation and healthy lifestyle choices.

Person Specification

The successful Support Worker must:

• Have demonstrable Knowledge and experience working within Learning Disabilities, Physical Disabilities, Mental Health and/or additional needs providing high quality care and support and promote independence.
• Show strong verbal communication skills with the ability to listen sensitively to others.
• Demonstrate good written communication, with the ability to contribute to record keeping system.
• Ability to provide sympathetic emotional and practical support to service users.

Service Care Solutions Benefits

• £250 Referral Bonus (T&Cs apply)
• £150 Job Referral
• Fully online and paperless registration
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance

Interested? Please contact Carly Harrison at Service Care Solutions.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 per annum (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 per week
Working Pattern: Shifts including weekends and evenings between Mon & Sun 07:00 & 22:30
Location: Harbour Place, Workington

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

The build for this brand-new extra care scheme Harbour Place in Workington is well underway and we are now recruiting for the Service Manager. You will provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Applications are invited for a full time, permanent, Cross Bay Ultrasound Service Manager post.

The post-holder will be responsible for the day-to-day operational management and future development of Ultrasound services within the Core Clinical Services Care Group, including the delivery of Trust and national performance targets.

This will cover staff and services at Royal Lancaster Infirmary, Furness General Hospital and Westmorland General Hospital.



We are looking for an experienced, enthusiastic and hardworking individual, with recent experience in leadership and management in a line manager role and a keen interest in our Ultrasound Service to lead our teams as the Service Manager.

We are looking for applicants to have an interest in all aspects of obstetric and non-obstetric ultrasound with an ability to develop staff skills and develop services in line with new technology. To liaise with other departments/wards within the hospital and various external sources in order to provide a quality service to patients and clinicians. To effectively liaise with all disciplines of staff within the Radiology department giving support and advice where necessary. To take responsibility for Governance issues within Ultrasound and report clinical and non-clinical incidents in line with Trust and departmental risk management policies.

As the Service Manager for the Ultrasound service, the post-holder will work closely with the Departmental and Care Group Management team in developing an efficient and responsive service. In conjunction with the Heads of Department, Imaging Services Manager and Clinical Lead develop a strategy for the continuing delivery of an effective Ultrasound across all sites of the trust, managing a range of Sonographers, students and assistant staff in both the delivery of the service and their individual development needs.

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/



This advert closes on Tuesday 17 Sep 2024

Please see attached job description for full description and main responsibilities. In short: To provide of emergency and urgent dental care, as defined by the Band 1 urgent treatment NHS guidance to patients who have accessed the service via the dental triage process

Salary: £22,464 per annum
Location: Keswick & Penrith Locations - Shared across both sites
Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday)

36 Hours per week

Full time, Permanent Role

We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers.

An amazing opportunity for someone who wants to get into a new industry, within a professional environment and work alongside experts within the chosen industry.

The Key Duties of the Customer Service Representative

• Providing face to face customer service.
• Dealing with outbound and inbound calls.
• Booking reviews for customers.
• Provide support for vulnerable customers.
• Recommend relevant products to customers.

The Key Requirements of the Customer Service Representative

• Customer facing experience within hospitality, retail or office based roles.
• Ability to actively listen to customer needs.
• Represent the company behaviours: be accountable, be curious, be collaborative, be brave.

If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.