Total 713 job vacancies in noodle hq 5-7 marshalsea road, se1 1ep

JOB DESCRIPTION MANOR ROAD SURGERY JOB TITLE: Receptionist REPORTS TO: Receptionist Manager/Practice Manager Hours: 35 Hours Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes as necessary Electronically filing post into patients records Fax and photocopy as requested Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Be able to cover all reception positions as necessary Appointments Process appointment requests for today and future appointments from patients by telephone and in person Deal with home visit requests Computer Registrations of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of practice area) Telephone Have a working knowledge of the telephone system, during and after hours Other tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Make tea/coffee for doctors Any other tasks allocated by managers Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health and safety policy, the practice health and safety manual and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting a health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedure and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights Personal and professional development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services The post holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

The post is designed for individuals who wish to pursue a career in paediatric cardiac surgery. This post would suit a junior trainee who wishes to gain exposure to congenital cardiac surgery to guide future training, or a more senior trainee considering sub-specialisation in congenital cardiac surgery. The post-holder will work within the department of paediatric and adult congenital heart surgery. This post is for duration of 12 months, although an extension of this arrangement may be considered for suitable applicants.

The post will be based at the Evelina Children’s Hospital at Guy’s and St Thomas’ Trust. However, it is a requirement of your employment that you be prepared to work at any additional or different location owned or served by the Trust, either on an on-going or temporary basis according to the demands of the service.

As a clinical fellow the post-holder will be responsible for the surgical care of all in-patients scheduled for surgery on the paediatric and adult congenital heart services.


The post-holder will assist, or undertake with consultant supervision, cases requiring surgery for paediatric and adult congenital heart disorders.
The post-holder will be responsible for all aspects of these patients’ pre and post-operative care in conjunction with the other congenital surgical registrars and colleagues in the paediatric and adult congenital cardiology and intensive care units.


In addition, the post-holder might be asked to participate in out-patient surgical clinics in agreement with consultant colleagues.


The post-holder will also be expected to participate in audit and research projects as identified by mutual agreement with consultant colleagues, as well as in teaching of junior staff, and in clinical governance activities within the department.


The Department of Paediatric Cardiology provides a comprehensive service to children with congenital and acquired heart disease throughout the network. The Department has an active programme of Paediatric Cardiac Surgery, a complete Interventional Cardiac Catheterisation Laboratory, Echocardiography, specialised cross sectional imaging and Electrophysiology.

The department has an international reputation for excellence and innovation in many fields including fetal cardiology, congenital intervention, echocardiography and cardiac MRI.

The Department of Paediatric Cardiology provides a comprehensive service to children with congenital and acquired heart disease throughout the South Thames region. The Department has an active programme of Paediatric Cardiac Surgery, a complete Interventional Cardiac Catheterisation Laboratory, Echocardiography and specialised cross-sectional imaging and Electrophysiology.

The postholder will, together with colleagues, be responsible for the provision of services to the Guy’s & St Thomas’ NHS Foundation Trust to include:

(a) Diagnosis and treatment of patients of the trust in such hospitals, health centres or clinics or other premises as required.

(b) Continuing clinical responsibility for the patients in your charge, allowing for all proper delegation to, and training of, your staff.

The successful applicant will be expected to provide clinical services for paediatric, as well as adult congenital, cardiac surgery patients in support and under the guidance of the consultant surgeons. The role will encompass all aspects of patient care including reviewing surgical cases in multidisciplinary meetings, peri-operative care, paediatric intensive care, ward, theatre and on-call duties.

Other duties and training opportunities will include:
- Participation in intensive care ward rounds
- Participation in adult congenital cardiac surgery ward rounds
- Participation in surgical outpatient clinics including postoperative wound review
- Contribution to organisation of the paediatric and adult congenital cardiac surgical list

please refer to JD and person specification


This advert closes on Sunday 22 Dec 2024

The iUEC hospitals policy team is seeking a highly motivated and experienced Senior Programme Manager to lead on key policy development and associated projects within the hospitals team of the Integrated Urgent and Emergency Care directorate.

The focus of the team is to develop policies to support delivery of the UEC recovery plan, with a specific responsibility for flow through acute hospitals. Our work is driven by a number of key principles, at the heart of which is valuing patient and staff time in everything we do.

You will work as part of a team deployed across a range of interdependent initiatives and be expected to lead your own work whilst supporting the overall programme and managing wider interdependencies with other programmes and teams effectively. You will have the opportunity to work on a national stage to influence policy and strategy.

To be effective in the role, you will already have experience of working on complex change programmes and have a successful track record of delivery. Experience of working in acute hospitals and the urgent and emergency care pathway and previous experience contributing to policy and strategy development is highly desirable as your credibility with colleagues in the service is critical to success. You will have excellent interpersonal and communication skills that enable you to work with, and influence, a wide range of diverse stakeholders. You will be experienced in interpreting data and using it to inform decision making / policy. You will need to be able to work at a fast pace when required but also maintain momentum personally.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

As a Senior Programme Manager in the Hospital Policy Team within the Integrated Urgent and Emergency Care Team, the post holder will lead on the development of hospital policy, best practice guidance and products to support improvements in the delivery of care to patients in the UEC hospital pathways. This will include critical stakeholder engagement work with the National Clinical Directors and Regional Clinical Advisors, regional, ICB and Trust staff across the NHS.

This role will contribute critical knowledge and expertise in hospital policy to the hospitals programme team and lead on development of key hospital policies to support significant transformational change in hospitals throughout England. The post holder will be responsible for their own policy areas within the programme based on business plan priorities.

The role will be able to provide key aspects of senior programme management, policy development and delivery of the business plan priorities, including organisation, development, implementation and evaluation of strategy and corporate priorities.

The post holder will:
• Lead on development of key hospital policies and products to support flow, improve pathways and reduce unwarranted variation in acute hospitals
• Work with Trusts to create best practice resources and case studies to support improvement
• Lead on engagement and work collaboratively with key stakeholders, Regions, ICBs and Trusts to ensure development of high quality clinically driven policies and products to meet the needs of organisations and stakeholders
• Have contributed to hospital policy development
• Be experienced in working in acute hospitals in the urgent and emergency care pathway
• Be experienced in interpreting data and using it to inform decision making / policy
• Have an in depth understanding of key stakeholders needs, as well as experience working with key stakeholders and partners to deliver the national ambitions.
• Liaise with other key teams and functions to support national implementation and delivery of published policies
• Provide subject matter expertise towards the development of best practice methodologies, policies and strategies
• Ensure progress reporting, risk and issue management, managing the relevant programme delivery team’s business support function, developing and maintaining the team’s project or programme scope, PID and plan is delivered and monitored to a high standard.


This advert closes on Wednesday 11 Dec 2024

Overtime opportunities also available

Do you want more local driving and be a valued member of a delivery team? This may be the role for you. You will enjoy a varied role driving locally as well as building relationships with our regular customers.

Our drivers are the beating heart of our business and you will play a vital role in ensuring customers receive their deliveries on time and with a great service.

This is a 7 day operation, our shift patterns may include some weekend working.

Making sure our customers are able to keep their shelves full with the products needed by their customers. You’ll be loading stock in to the vehicle at the Branch and unloading at the customer premises. You’ll also need to ensure the paperwork is completed accurately.

Cat B / 3.5T Licence

Previous experience of driving (at least two years)

Previous experience of delivery driving is preferred

Ability to carry out manual deliveries

Excellent interpersonal skills with a positive customer service attitude

Good level of literacy and numeracy

We operate the UK’s ONLY flexible multi-temp, shared customer delivery logistics network. We buy, warehouse, pick and distribute products to the nation’s best loved food and drink brands every single day and provide the best experience to our customers.

This role is based within our fast-paced warehouse at our Hoddesdon depot and forms an essential part of the Best Food Logistics business in delivering the right products to our customers on time.

• Work with all team members to ensure that all corporate goals are consistently achieved and maintained
• Using voice technology, unload supplier’s vehicles of products, perform checks to Company standards, and processes relating to our clients’ requirements, taking temperature recordings where necessary
• Using a powered pallet truck (PPT), ensure that all products received and checked, probed where required, labelled, stacked safely, and wrapped as per the current process and policy to enable pickers to assemble customer orders without incurring any delay to the pick
• Comply with all requirements of the Health and Safety policy and procedure including wearing safety clothing and footwear, always adhere to Mechanical Handling Equipment (MHE) procedures and be aware of and comply with all fire safety procedures, including maintaining clear fire exits and escape routes
• Comply with all relevant Food Safety and Food Hygiene legislation and ensure the warehouse and site is kept clean, tidy and in safe condition at all times
• Cooperate fully with other departments/depots always maintaining a professional and polite attitude and undertake any other duties that may from time to time prove necessary
• Work to targets and have an accurate and methodical approach to your work

You must have basic numeracy and literacy skills and be a good team player.

Knowledge of Food Hygiene and experience in a similar role is desirable but not essential.

Reach Truck licence is essential for this role and PPT training will be provided.

This is a part time vacancy working 30 hours Sunday-Wednesday 9pm-5am

We are looking for \"night owls\" with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of our vibrant night team you will thrive on teamwork and you\\'ll be motivated to do a great job. The role that you play on nights is key to the wider success of the store so you will be truly appreciated.

We are 5/7 day operation and nights too! (check our website for specific opening times.)

We only recruit individuals who are aged 18 and over

You’ll ensure our customers needs are exceeded at all times working in a number of areas of the store, so no two nights will be the same. Whether it’s filling shelves, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.

A can do attitude and be willing to go the extra mile.

A great team ethic as you will be fulfilling a key role where you will be relied on as much as you will rely on others.

* Due to the nature of the role, applicants must be over 18 years of age.

Lliswerry High School – Pastoral Support Full time term time only
Permanent, Grade 5 SCP 12-17 (£26,421 - £28,770 pro rata)
Working hours 08:00 – 16:00/08:30 – 16:30 Monday – Thursday
08:00/08:30 - 15:30/16:00 Friday (37 hours)
The Governing Body of Lliswerry High School are looking to appoint an exceptional candidate with excellent interpersonal skills and the ability to communicate effectively with young people and adults, combining tact, diplomacy and discretion. The successful candidate will be well organised, self-confident, enthusiastic and motivated and enjoy working with young people. They will be a key part of the school pastoral team, working with individuals and small groups of children and liaising with families. The ability to speak Slovak or Romanian is welcomed although not essential.
The successful candidate will be:-
• Highly motivated and committed
• Well organised and punctual with a professional attitude to work
• Willing to work as part of a hard-working, dedicated team
• Positive, proactive, with a good sense of humour who is willing to work flexibly to meet the changing needs of the school
• Active members of school life and actively subscribe to the ethos of the school
The successful candidate will be joining the school at a very exciting time in the schools development.
Each role is full time 37 hours per week during term time only (39 weeks)Please refer to the Person Spec for a complete list of the Essential and Desirable Requirements
Holidays must be taken during school closure periods. The appointment process will involve an interview with members of the school leadership team and a selection of Governors.
This position is exempt from the Rehabilitation of Offenders Act (1974) and is subject to an enhanced Disclosure and Barring Service Check (DBS).
Closing date: Monday 9th December 2024
Shortlisting: Tuesday 10th December 2024
Interview: Tuesday 17th December 2024

Resident Service Officer
South London
£21p/h
Repairs and Maintenance

Site Based

Looking for someone to start immediately

Responsibilities:

This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.

• Co-ordinate the delivery of Council services to residents.
• To advocate on behalf of residents.
• To enforce standards set out in the tenancy, lease or other authority to occupy.
• Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
• Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
• Case management approach to resolve issues for residents

What we are looking for:

• Strong customer service skills
• A proactive, problem solving attitude and attention to detail
• Knowledge of council housing policies and procedures is desirable, but not essential

Founded in 1967 as the Merton Family Housing Trust, we have since grown into an organisation with over 7,000 homes across nine south London boroughs. We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages. It is important to us that our customers receive a low cost, dependable, localised service and our homes are safe and affordable. Our Multi Trade Operatives are critical to deliver a consistently good service. Our multi trade operatives possess a single recognisable base trade qualification, issued by an accredited training association/body (City and Guilds, NVQ level 2) or relevant evidential experience in either Carpentry or Plumbing together with additional skills (qualified or demonstrable acquired skill and knowledge) in one or more of the following: painting and decorating, plastering, Ceramic Tiling, Ground Works, Glazing/UPVC Windows, Ground Works. As an experienced Multi Trade Operative you will support us to provide a high quality and cost-effective service to deliver general repairs and maintenance improvements to properties of Wandle customers.

A day in the life:
To carry out multi skilled duties, primarily as a Multi Trade Operative, to Wandle’s customers. The role requires to possess a single recognisable base trade qualification, issued by an accredited training association/body (City and Guilds, NVQ level 2) or relevant evidential experience in either Carpentry or Plumbing together with more than one of the following additional skills.
Painting and decorating (qualified or demonstrable acquired skill and knowledge)

Undertake patch repair to plaster by hacking off defective plaster and renew including all preparation and joints to existing surfaces
Prepare walls and hang lining paper, woodchip or anaglypta up to 20m2
Rub down and prepare walls, ceilings, woodwork and other painted surfaces to receive gloss or emulsion paint.
Plastering (qualified or demonstrable acquired skill and knowledge)
Undertake patch repair to plaster by hacking off defective plaster and renew including all preparation and joints to existing surfaces
Fix plasterboard to walls, scrim joints and skim finishing plaster to walls or ceilings

Ceramic Tiling (qualified or demonstrable acquired skill and knowledge)

Wall tiles clean off fix new ceramic tiles to splashback, cills with adhesive, grout, cut and form straight edge or edge strips.
Floor tiles hack off ceramic tiles clear away and lay new floor tiles ton and including cement and sand bed, grout tiles and all necessary cutting.
Glazing/UPVC Windows (qualified or demonstrable acquired skill and knowledge).
Reglaze single pane glass, hack out and glaze with putty, sprigs clips or beads at any level, touch up and decoration to match existing.

Ground Works (qualified or demonstrable acquired skill and knowledge)

Fencing, renew softwood rails, replace pcc or timber posts, renew rails, vertical boards, and gravel boards.
Walls, rebuild lay new common bricks in half brick wall bedded and pointed.
Manhole renew 1.35mm deep to invert level in semi engineering bricks 225mm thick concrete base 100mm thick reinforced pcc cover slab cover with frame complete.

Undertake all works in a safe manner and in accordance with the risk assessments and training provided. If you are in any doubts regarding your safety or those of others, you must refrain from undertaking any works and seek advice from your RSM.

What you’ll need to have:

Have good standard of education in numeracy and literacy
Have good level of IT skills
Have excellent customer service skills, resulting in high customer satisfaction
Have effective communication skills, both spoken and written
Have excellent knowledge of health and safety requirements and able to work safely at all time and inside tenants homes
Be able to meet deadlines and performance goals
Appropriate knowledge of social housing and/or related industry
Housing and/or Buildings knowledge

Personal Qualities

Commitment to providing a high-quality service to colleagues and external clients
Experience in social housing or be able to demonstrate experience of assessing trade jobs to then identify and implement solutions.
A recognised trade qualification within one of the trades for example, plumbing, electrician, carpentry, plastering or decorating.
Possess a broad range of skills to ensure the majority of response repairs are completed on first visit.
Have good level of numeracy and literacy
Be reliable, thorough and able to meet deadlines
Be punctual ensuring you are on time to your first job
You will have basic I.T skills and be able to operate a PDA system, view and record jobs and respond to emails
Hold a full, clean UK driving license

*This role requires DBS Check.
What next?
If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you. Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you will need to have” section set out in role profile. Interviews for this role will be scheduled on ongoing basis.

Founded in 1967 as the Merton Family Housing Trust, we see our purpose as supporting people, across south London, who need a home and we are helping to tackle the shortage of good quality affordable housing by providing homes for people most in need of housing.
We want to be a good landlord and contribute to building strong communities in south London and deliver against our vision ‘Homes to be proud of and services you can trust’.
The role sits across two teams: The in house repairs team who will provide day to day oversight of your daily duties and the damp and mould team who will ensure that we continue our zero tolerance approach to damp and mould. You will have regular engagement with the damp and mould surveyors and your assessments and feedback will help us plan our approach in the mitigation of damp and mould

A day in the life:

The operative will undertake repairs to Wandle Properties within their allocated area along with associated work as required, carrying out work required safely and in the most cost effective and efficient way.
Responsible for identifying the cause of the fault and specifying the correct remedial work.
Accountable for doing the work right first time and ensuring that the customer is satisfied with the visit.
Responsible for the proper use and safekeeping of vehicles, plant, tools and materials
Responsible for carrying out work safely.
Make repair and replace decisions using repairs policy and standards to decide the extent of work required to remedy the fault.
Discuss and make arrangements with the customer for carrying out the work, and for any follow-on work required, liaising from site with Area Scheduler /Supervisor
Dispose of unwanted materials and debris to registered waste transfer station, and leave the site clean and tidy
Investigate and find reported faults and diagnose the cause of the fault.
Make repair and replace decisions using repairs policy and standards to decide the extent of work required to remedy the fault.
Distinguish and apply the appropriate remedials actions for penetrating damp, rising damp and condensation related mould.
Have an understanding on the influencing factors causing condensation related damp and appropriate preventative actions.
Have a good understanding of general plumbing practices and the skills to diagnose and rectify leaks and other water related problems
Undertake mould wash treatment and remedial decorative works.
Overhaul, install and asses mechanical ventilation units
Installation of trickle vent and passive ventilation
Installation and removal of specialist monitoring equipment and sensor
Gutter cleaning and repairs.
Render and plaster repairs
Installation of French drains


What you will need to have:

Trade apprenticeship and / or formal qualification such as C&G (ideally advanced), NVQ level 2 or equivalent (E)
Additional training to NVQ level 3 (D)
Current UK driving licence
2 years’ experience of working as professional tradesman and of performing related ancillary work
Capable of working at heights and of using ladders safely
Demonstrates an ability to work calmly and systematically even when under pressure.
Demonstrates effective problem / fault solving to make correct decisions.
Possess a thorough knowledge of health & safety requirements & experience of safe working systems, through work experience or a relevant qualification.


Personal Qualities

Takes action to develop own and others' capability and knowledge by promoting and supporting developmental opportunities to improve performance.
Develops contacts and relationships with customer/ client groups, regularly reviewing service delivery and taking responsibility to ensure quality service provision.
Acts as a role model to others in the team, sharing knowledge and experience, when necessary, whilst respecting and valuing the contribution other team members’ experiences can bring.


What next?
If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.
Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you will need to have” section set out in role profile by 10 December 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.
Interviews will be held week commencing 16 December 2024.
For more information about Wandle, including our corporate strategy, click here: https://www.wandle.com/careers/

Founded in 1967 as the Merton Family Housing Trust, we see our purpose as supporting people, across south London, who need a home and we are helping to tackle the shortage of good quality affordable housing by providing homes for people most in need of housing.
We want to be a good landlord and contribute to building strong communities in south London and deliver against our vision ‘Homes to be proud of and services you can trust’.
The Scheduler is responsible for the effective daily operation of the scheduling system. The role supports the Repairs and Trades staff to deliver the agreed service levels and allows them to maximise their productivity and efficiency.

A day in the life:
You will:

Operating the scheduling system in order to ensure the correct/appropriate technical resource is able to respond to work allocated to them
Provide support and “best practice” on the scheduling system to ensure high levels of utilisation
Ensuring void property repairs are completed in line with KPIs through the allocation of resources
Continually review the scheduling system to achieve maximum operative efficiency. To include rescheduling for non-availability and resident appointment changes
Liaise with residents, contractors and customers to achieve excellent customer service and KPIs
Ensure all work is carried out in line with Data Protection and other appropriate legislation
Supporting the Technical resources in ensuring continuity of the repairs service by resolving day to day issues in respect of work allocation and resource availability
Be Supporting staff and ensuring the effective and efficient delivery of excellent customer focused services
Provide “surge capacity” as required within the Department


What you’ll need to have:

Educated to GCSE level or equivalent
An instinctive and practical understanding or what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it
Experience working in a deadline driven environment
Experience using common sense, intuition and resourcefulness to successfully solve problems
Knowledge/experience of housing, repairs or a related discipline
Experience of delivering a demanding front line service
Experience of dealing with challenging customers
Ability to maintain accurate records
Good verbal, listening and written communication skills
Able to deal with telephone and email contact with customers in challenging circumstances
Strong IT skills, including accurate typing/data entry
Good levels of literacy and numeracy


What next?
If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.
Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you will need to have” section set out in role profile by 10 December 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.
Interviews will be held on ongoing basis.
For more information about Wandle, including our corporate strategy, click here: https://www.wandle.com/careers/

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The property team are responsible for the delivery of excellent repairs and maintenance services to all Wandle residents this will include day to day reactive repairs, managing of contracts and contractors, complaint handling, issue resolution, empty homes, disrepair and general surveying duties; supporting the Maintenance Manager in delivering high quality services and working across other front line service teams, leading to improved customer satisfaction.

A day in the life:
You will:

Ensure Wandle maintenance activities within the region comply with statutory Health and Safety requirements in respect of execution, testing and recording.
Foster inclusive attitudes towards diversity, disability and contribute to the achievement of the Wandle’s core objectives by valuing and supporting the local community.
Be responsibility for managing and maintaining contractual objectives managing the respective delivery of maintenance services within their given area and other areas as demand dictates.
To be involved in the setting, monitoring and control of maintenance budgets and contribute to Value for Money efficiencies.
To ensure effective delivery of the maintenance service including Repairs, Voids, Disrepair, Party Wall issues; Planned and Cyclical works where required.
Responsible to the Managing Surveyor for the achievement of key performance targets in the region and for the provision of monitoring reports and action plans in line with Wandle objectives.
Be responsible for the quality and effectiveness of services to Wandle’s customers, ensuring compliance to policies and procedures and to assist the Managing Surveyor managing contract delivery/ and or direct delivery teams.
Deliver a local minor/major adaptations service, within agreed budgets and policy.
Act as primary contact for Out of Hours service on a rota basis for emergency call service provider outside of normal office hours.
To regularly review performance in line with KPI requirement and SLA with service departments where appropriate.
Ensure site inspections are undertaken on request of customers and or stakeholders in line with SLA’s and service requirements, act on oncome to ensure services are of a high quality and great customer experience.
Ensure that contracts/works are delivered in a safe manner in line with current Health and Safety legislation.
Ensure that contractors provide value for money through checking of invoices and valuations, undertaking post inspection as required.
Ensure contracts are managed in line with CDM regulations.
Ensure open/outstanding works orders are managed as per the agreed timescales/procedures in relation to contractors and liaise with direct team on customer general enquiries to resolution.
Undertake min 20% ensure a representative sample of repairs are inspected after completion on all repairs, 100% on voids and major works etc.
Undertake Void inspection and post inspection of all empty homes, produce schedules of work in line with the agreed procedures and or defect schedules, ensure H&S compliant certification is present and letting can be made by Housing team.
Ensure quality is maintained in the contractual service delivery on all streams of work.
Ensure contractors are managed in line with KPI requirements, including works associated with MSP supply chain and or other contractors.
Act on customer complaints and resolve at appropriate level in line with Wandle complaints policy.


What you’ll need:

At least 5 years’ experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of construction contractors and consultants. Specification and detailed of work requirements.
Minimum HNC in construction or building or equivalent
Excellent customer care skills.
Excellent verbal and written communication skills.
Excellent interpersonal and negotiating skills.
Excellent record keeping skills (ability to record information accurately & clearly as well as maintain organised and efficient systems).
Excellent time management and work planning skills.
A demonstrable commitment to continuous improvement
A sound knowledge and understanding of building and health and safety at work legislation.
A sound knowledge and understanding of the common types of procurement routes for obtaining maintenance works.
A sound knowledge and understanding of traditional and modern construction practices and there use in housing.
A sound knowledge of forms of building contracts common in maintenance
The ability to draft tender documents/specification/schedules of works obtain and manage works.

*T&C’s: Essential car use (not provided)

What next?
If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role we would love to hear from you. Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you’ll need to have’ section set out in role profile until 10December 2024. Interviews/Assessment - TBC. Please also note that ahead of the interviews may be asked to undertake tests/assessments.
For more information about Wandle, including our corporate strategy, click here: https://www.wandle.com/careers/

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Host/Hostess. If this sounds like the place for you, wed love to hear from you!ABOUT THE ROLEYour focus as Host/Hostess will be preparing serving trollies and cleaning satellite kitchens, laying tables, assisting in order taking, and serving meals to residents within the Home.Other responsibilities will include: Support the residents with choosing their meal options at the time of dining Support with the dining service and assisting residents with their meals as directed, including supporting those residents to retain their dignity who choose to adopt cutlery-free dining Ensure dining tables are set in accordance with the standard operating procedures Ensure menus are displayed and are reflective of the meal choices for the dayABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.Our ideal candidate must have: Hold a Basic Food Hygiene Certificate and demonstrate high standards of personal hygiene. Experience working in a similar setting, restaurant or hotel Knowledge/Skills & Abilities Have a positive attitude towards residents Demonstrate compassion and commitment to the delivery of culinary services to residentsABOUT AVERYAt Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be positively impacting residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.