Duties and Responsibilities
-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.
Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A
Starting at $48,120 Per Year (GS 6)