We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment. On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills. Answering calls from patients, arriving and directing patients within the department and booking appointments.
The successful candidate will have excellent communication skills and will demonstrate flexibility being committed to improving the patient experience.
Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly including the recording of their attendance for clinic appointments and scans.
Assist in booking appointments for patients as directed by clinical staff and management team.
Provide a telephone service responding to queries and relaying messages as necessary including liaising with other departments where appropriate and taking patient treatment requests.
Record all admissions and discharges on the ward on appropriate databases (e.g. HIVE).
Register patients on the Meditex (IVF EPR System) and update where required in a timely manner.
*** Please see detailed job description for the full list of tasks***
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Tuesday 10 Dec 2024
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