Main Responsibilities 1. Strategy, planning and business development Support Collaborate with the Operations Director, Medical Di.....
Main Responsibilities 1. Strategy, planning and business development Support Collaborate with the Operations Director, Medical Director, and practice partners to develop the practice strategy and business plan. Translate strategic objectives into actionable plans with clear targets and deliverables Monitor and evaluate progress against strategic and business goals, providing regular updates to the Operations Director Keep up to date with national and local policy and regulation changes related to general practice and wider primary care developments, identifying potential risks, opportunities and areas for innovation. Research future practice developments and provide business intelligence to proposals. Expand and maintain effective communication with relevant external agencies. Represent the practice at appropriate forums and meetings as required. 2. Leadership and management Provide leadership to all staff within the Practice, creating a positive and motivating working environment ensuring there is a key focus on supporting development. Monitor and evaluate performance of the practice team against objectives; identify and manage change. Ensure that the practice runs safely and efficiently on a day-to-day basis, acting as a key point of contact for resolving operational challenges. 3. Finance management Provide managerial oversight of all practice income, expenditure, and cash flow. Ensure robust financial controls, accurate financial reporting, and effective budget management Maximise practice income by overseeing the claims process, reconciliations and identifying opportunities for additional funding Manage the interface with external financial service providers for services such as accountancy and any other services as required. Monitor and evaluate financial performance, providing regular updates to the Operations Director and partners 4. Contracts and estate Oversee and manage the procurement and maintenance of practice equipment, supplies and services within agreed budgets and ensuring value for money. Oversee the management of all contracts including annual reviews to ensure the right balance between cost and quality of service. Assess and evaluate accommodation requirements and manage the effective use and development of the premises. Ensure the premises are maintained to a high standard, complying with health and safety regulations, fire prevention and general security requirements. Ensure adherence to the provisions of the Health and Safety at Work Act and to ensure the safety of patients, visitors, and colleagues. 5. Patient services Oversight of appointments scheduling ensuring systems meet patient demand and support clinical pathways as well as adapting to any changing needs of the practice. Openly engage with the Millway Practice Supporters Group (MPSG) and patients generally. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Routinely monitor and assess practice performance against patient access and demand management targets. Coordinate and deliver an effective complaints management system and embed learning into practice operations. 6. Human Resources Oversee HR processes, including but not limited to, recruitment, induction and onboarding, staff development Ensure the practice is adequately resourced, with effective workforce planning to meet current and future demands Oversee the maintenance of staff HR records including but not limited to, employment contracts, job descriptions, appraisals, DBS, immunisations, indemnity, licencing registrations etc. Ensure the Practice is effectively resourced to meet current and anticipated work requirements. Promote staff retention, wellbeing and continuous professional development Provide advice and support on disciplinary procedures, grievances and other HR matters 7. Regulatory management and compliance Ensure the practice meets all regulatory and legal requirements, including but not limited to NHS England, Integrated Care Boards (ICB), Care Quality Commission etc. Support the partnership and the Quality Assurance manager to develop, review and update as required Practice protocols and procedures. Support the partnership and the Quality Assurance manager to develop and review Health & Safety policies and procedures and keep abreast of current legislation. Maintain and test robust business continuity plans to ensure resilience in the face of operational disruptions 8. Information management and technology Drive the adoption of innovative IT solutions to enhance practice efficiency and service delivery, working with the Operations Director and lead GP partner for IM&T. Management of Information governance processes and policies, ensuring compliance with data protection and security standards. Oversee the development of tools within EMIS and associated systems to improve efficiency and support clinical and non-clinical teams. Set targets and monitoring standards for data entry and data collection. Ensure that the practice has effective IT infrastructure including data security, back-up, maintenance, and disaster recovery plans in place. Manage the delivery of practice reporting and the submission of required returns. Manage the on-going development of systems to underpin the standard operation of the clinical services and supporting business activities. Liaise with the GPIT or the ICB regarding systems procurement, IT funding and national IT development programmes. Ensure the maintenance of the Practices website and all other communication channels. 9. Equality, diversity and inclusion The post-holder will champion the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. 10. Confidentiality In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. 11. Collaborative Working Recognise the importance of teamwork in multidisciplinary environment Promote effective and open communication within the practice and with external stakeholders or organisations
