There's more to funerals than you think...
At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.
We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.
Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.
Interested in becoming part of our family...?
We currently have an opportunity for a Funeral Director to join our Business Leader Jackie Bridges and their dedicated team of funeral professionals within our Robert Ayling Funeral Directors brand serving our communities across Guildford.
What Will I Be Doing as a Funeral Director?
As a Funeral Director, you will be at the core of our business and the funerals that we deliver within the community. As a Funeral Director, you will be responsible for persistently delivering consistently high levels of client services to the deceased and their families, by regularly advising and making funeral arrangements, as well as, conducting the funerals by the requested arrangements.
Other duties will include:
- Arrange funerals according to Company guidelines ensuring that the full range of services is offered, thereby addressing the needs of the client
- Performance management of staff under your direction with an emphasis on the provision of consistently high-quality client service
- Carrying out branch visits where appropriate, checking housekeeping standards, and actively monitoring standards of service
- Facilitate home arrangements and chapel visits outside of hours to ensure personal contact is made with the client at the earliest opportunity and oversee the funeral arrangements. This will involve interaction with the client before the funeral to discuss and confirm arrangements e.g., flowers, route, etc
- Support our ambulance crews with the provision of bringing the deceased into our care. We operate 24 hours a day, meaning there is a requirement with this role to work out-of-hours on a rota’d basis
What Do I Need?
- Previous experience working as a Funeral Director or within the funeral service profession
- A Full UK Manual Driving Licence
- To be well presented and professional at all times
- To be committed to delivering a funeral service at the highest of standards
- To be physically fit and able to lift and carry heavy weights by following manual handling procedures
- To be flexible and adaptable
- Previous management/supervisory experience
What do you get?
- An annual salary of £27,525.54 + on-call ancillary payments
- Accruing 22 - 25 days holiday + bank holidays
- Sick pay eligibility after 12 month qualifying period
- Life Assurance 2 x salary
- Company Pension Scheme
- Opportunity to enroll on several of our apprenticeship schemes
What’s it like to work for Dignity as a Funeral Director?
"The most important part of the role for me is to support our wonderful team to serve the bereaved in a way that not only meets their expectations but exceeds them" - Philip Smyth
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our team will review your application.
Learning & Development
Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own
professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!
Apprenticeships
From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
