Main Objectives of the Post To provide a leadership role in the practice to support the GP partner to deliver a comprehensive, qu.....
Main Objectives of the Post To provide a leadership role in the practice to support the GP partner to deliver a comprehensive, quality driven service to the patient population Through business planning and development in conjunction with the partner, develop the strategic direction of the practice, delivering agreed objectives. To manage and maintain an effective communication strategy internally and externally. Manage and maintain an effective Human Resources strategy to achieve the most effective and resource efficient staff mix. Develop, manage and maintain management policies and procedures ensuring the practice premises are maintained to a high standard and adhere to Health and Safety at Work guidelines. Identify the IT needs of the practice and implement policies which take account of national and local strategies. Professional Duties and Responsibilities Operational Management Overseeing the day to day operations of the practice Management of clinical and administrative staff Detailed knowledge of the GMS contract, PCN contract, local contracts and QoF Leading change and continuous improvement, coordinating all projects in the practice Overseeing and chairing meetings, responsible for minutes and the dissemination of information to the wider team. Responsibility for CQC compliance ensuring systems and processes are up to date as required by the CQC. Maintain compliance with NHS contractual obligations. Financial Management and Planning Maintaining and managing the practice accounts (currently using IRIS will be moving to Xero) Payment of invoices Liaising with the accountants Responsibility for payroll, PAYE and NHS Pension Scheme Ensure all claims for payment (enhanced services etc) are submitted in a timely fashion Human Resource Management Awareness of employment law Experience of recruitment, appraisals, performance management, handling grievances and disciplinary issues Knowledge of Health and Safety legislation and risk assessment Experience in managing change and service development Conflict resolution and complaint handling Lead workforce reviews, with reference to skill requirements, staff development and workload Ensure staff employment policies and procedures are robust and comply with current legislation. Communications Oversee communication channels for all members of the team to maintain good staff relationships Ensure effective communication and working relationships with external organisations such as Kent and Medway ICB, The Ridge PCN, NHS England, SCW CSU and Kent LMC Promote good relationships between staff and patients, encourage feedback Promote and develop the PPG Provide effective communication to patients regarding services available, including via the Website and social media channels. Attending external meetings when required. Taking minutes at practice meetings and sharing information with relevant parties. Management of Premises and Health and Safety Manage policies and procedures to ensure the premises are well maintained and that appropriate insurance cover is in place Ensure the premises, equipment and services are in line with current statutory regulations Complete and manage risk assessments, policies and procedures, including COSHH and RIDDOR to adhere to Health and Safety Guidelines. Quality Assurance and Risk Management Manage the quality of the Practices service delivery and with the GP Partner promote clinical effectiveness through clinical audit. Initiate and develop policies encouraging continuous quality improvement in the service provided to patients. Initiate and develop all aspects of risk management in clinical and administrative areas, including Health and Safety, Infection Control and Significant Events. Information Technology Optimise the use of IT, develop and monitor the use of information management systems in the practice. Ensure the practice IT are managed appropriately and within statutory requirements and guidelines including confidentiality and data sharing. Maximise the use of current and future information systems. Work in conjunction with the ICB data quality team for any future developments of the IT systems Assume responsibility during and following and major event, ensuring that recovery is timely and effective in line with the business continuity policy. Managing Workload and Personal Development Use initiative to prioritise and manage your workload, delegating tasks appropriately and referring to the GP Partner in respect of clinical, managerial and administrative areas when necessary. Maintain personal and professional development by attending relevant events and courses as required. Other Duties The above list is for guidance only as duties may vary with the introduction of new guidelines, technology or the progression of the role.
