Total 228 Manager job vacancies in Ely, CB6 1DN, CB2 0QQ

Hours:

Full time and permanent role
Hybrid working from Skipton Head Office
35 hours per week - 9am - 5pm

Salary:

£62,800 Per Annum

Closing Date:

Wed, 3 Jul 2024

Customer Relations / Complaints Resolution Senior Manager:
Salary : Up to £62,800 base salary (dependant on experience and qualifications)
Hybrid working from Skipton Head Office (North Yorkshire)

If you are passionate about delivering good outcomes for our customers; taking the opportunity, when things have gone wrong, to restore confidence and trust; working alongside senior leaders to drive continuous improvements and leading an engaged, customer centric team, this role may be for you!

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be leading the Customer Resolutions team, responsible for the delivery of good, timely customer outcomes relating to the resolution of Mortgage, Savings and Financial Advice complaints. The team also perform detailed analysis of complaints data, to provide intelligence to leaders to support them in addressing the root causes of complaints and wider issues. The team is circa 25 colleagues and includes 2 team leaders; a Quality Coach; and Consultants (including a Senior). This is a newly established role and an exciting opportunity to lead a professional team that identifies and influences positive changes on behalf of our customers.

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• You will beresponsible for the delivery of good, timely customer outcomes for complaints escalated to the Customer Resolutions team for Mortgages, Savings and Financial Advice. This also includes complex complaints, with significant and wider implications, and those investigated on behalf of the Board and Executive Committee.

• Leading an empowered, high performing, engaged team.

• Providing effective complaints analysis and reporting to Senior Leaders; Committees; Exco; the Board and the Complaints forum. Being the Customer Champion, identifying areas for improvement and change.

• Be an expert on FCA regulation relating to complaints handling, including but not limited to, DISP, Consumer Duty and Vulnerable Customer guidance. Ensuring this regulation is embedded in the Customer Resolutions team and Complaint handling processes, policies, reporting, training and first line assurance activities.

• Ensure the complaint systems and reporting are effective, accurate and subject to continuous improvement to meet the needs of the Customer Outcomes function and stakeholders.

What Do We Need From You?

• Passion for customer and colleague engagement and delivering good customer outcomes and cultural change. With experience in having worked in a Leadership role in a Financial Services Complaints team; Operational team with oversight of complaint handing; or assurance area which provides assurance over these areas.

• Strong interpersonal skills, including conflict resolution, with experience of stakeholder engagement at a Senior level.

• Ability to analyse multiple sources of information, interpret the data and apply and communicate findings.

• Decision making, including in subjective areas.

• Strong influencing skills.

• Strongorganisational skills, with previous experience of driving improvements in quality and performance.

• Able to achieve deadlines when working on multiple priorities.

• Ability to write clear and effective communications.

• Strategic thinking and implementation.

• Good knowledge of complaints handing in financial services, including at least two of the following product areas: Mortgages, Savings and Financial Advice. It would be desirable, although not essential, if you hold relevant qualifications relating to Mortgages (Cemap) and Financial Advice (CII Diploma).

Proud member of the Disability Confident employer scheme

Hours:

Full time; Permanent

Salary:

£44,000 Per Annum

Closing Date:

Wed, 3 Jul 2024

Customer Relations Team Leader:
Salary : Up to £44,000 base salary (dependant on experience and qualifications)
Hybrid working from Skipton Head Office (North Yorkshire)

If you are passionate about delivering good outcomes for our customers; taking the opportunity, when things have gone wrong, to restore confidence and trust; and leading an engaged, customer centric team, this role may be for you!

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be leading the Customer Resolutions – Regulated team. A team of circa 9 Consultants, responsible for the delivery of good, timely customer outcomes relating to the resolution of Mortgage and Financial Advice complaints. This is an exciting opportunity to lead a professional team that identifies and influences positive changes on behalf of our customers.

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• You will be responsible for the delivery of good, timely customer outcomes for complaints escalated to the Customer Resolutions team for Mortgages and Financial Advice. You will achieve this through robust training and development; strong quality assurance; training needs assessments; performance management and development plans.

• Responsible for effective resource planning, allocation, and management and working in line with department budgets. This will involve ensuring adequate skilled resource is available for the timely response to all complaints received in the team.

• Accountable for ensuring the correct recording of complaint categorisations, including root cause analysis, against all Mortgage and Financial Advice complaints.

• Responsible for holding routine relationship meetings with leaders across all relevant business areas relating to Mortgage and Financial Advice complaint themes and trends to reduce repeat complaints of a similar nature.

• Ensuring adherence to FCA regulation in the Customer Resolutions – Regulated team, relating to complaints handling, including but not limited to, DISP, Consumer Duty and Vulnerable Customer guidance. This will be delivered through implementing and monitoring controls around quality; performance; systems and processes; and colleague training. These controls are to be informed by existing regulation, external insight and from horizon scanning of future regulatory developments.

• Responsible for the preparation of the Complaints return for Financial Advice and Mortgages; ensuring the accuracy and timeliness of the data.

• Supporting the Senior Manager – Customer Resolutions in delivering the Customer Resolutions People Plan and Complaints Roadmap.

What Do We Need From You?

• A passion for delivering good customer outcomes. You will have experience in working in a customer facing resolution role in Financial Services (relating to Financial Advice and ideally Mortgage Advice); this may be in a Complaints team or can be in other customer facing areas.

• Good organisational skills with the ability to manage own workloads to deliver department objectives.

• Able to achieve deadlines when working on multiple priorities.

• Strong interpersonal skills, including conflict resolution.

• Good decision making, including in subjective areas.

• Ability to write effective communications.

• Good knowledge of complaints handling in Financial Services, specifically Mortgages and Financial Advice.

• The Diploma in Financial Advice and CeMap qualifications are desirable, but not essential.

Proud member of the Disability Confident employer scheme

Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; power and water. Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities. Murphy employs around 3,600 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’
- directly delivering the people, plant and expertise needed to make projects a success. #MoreToMurphy
Environmental Sustainability Manager – Cambridgeshire/ Essex
Do you have passion for the environment and sustainability and want to positively challenge the norm? and would you like to work for a business recognised as one of the 'Best Big Companies to Work For'?Then join our award-winning team. You will be the main point of contact for all Environmental & sustainability matters across your portfolio of projects. We are looking for a talented and driven individual to join our growing environmental and sustainability team.
As a member of our team, you will be working two flagship projects – Cambridge South and Beaulieu Park Station You will be responsible for climate action and sustainability practices on a portfolio of projects across our rail framework.
Our OverviewMurphy’s purpose is to improve life by delivering world-class infrastructure across the transportation, water and energy sectors in the UK, Ireland and Canada. Through our direct delivery model, we enable our clients to achieve their business objectives by increasing capacity, improving customer service, providing resilience and delivering increased efficiency whilst being a safe and sustainable company.
What you'll do

- Support projects on our Road to Net Zero and our client commitments to BNG, and circular economy
- Engage in educational & community activities to deliver positive social value.
- Develop Environmental and Social Management Plans that enable projects to manage their risks and opportunities
- You will take an active part in ensuring environmental incidents are investigated, and suitable lessons learnt/actions are captured and communicated appropriately to prevent reoccurrences.
- Develop and implement environmental and social campaigns and improvements in agreement project team
- Collate/ Monitor project performance in line with environmental targets and KPIs
- Assist in organisation of Social Value opportunities
- Populate the Murphy Sustainability Carbon Tool and Rail Social Value Tool
- Work with key stakeholders/ regulators and ensuring that they are familiar with your portfolio of projects and where appropriate apply for permissions/ consents
- Deliver assurance processes across your portfolio of work liaising closely with your safety & health counterpart
- Where required mentor and deploy on a day to day basis a graduate environmental advisor

About You

- Hold a degree in an appropriate environment or sustainability discipline.
- Having full membership of either IEMA, or alternative membership in institutes committed to global sustainability,
- Confident communicator with a range stakeholders and project teams
- Have a passion for the environment and sustainability in order to continue to develop
- Ability to manage the delivery of sustainability on multiple projects at the same time
- Good spoken and written English language skills.

Job Advert

We are seeking to recruit to the position of Democratic Services Team Leader within Corporate Solutions.

Liaising with Elected Members, Chief Officers, Heads of Service, other Managers and operational staff, the successful applicant will provide day to day management and development for the Democratic Services Team within the Council.

The role will involve providing procedural advice with regard to the Council’s standing orders whilst ensuring an effective decision-making process that reflects service aims and legislative changes. Coupled with this the successful applicant will play a critical role in the delivery of transformational programmes within the democratic function of the organisation.

Reporting to the Corporate Resources Manager, the successful applicant will be required to lead their team to deliver a range of duties to provide an effective, efficient, customer focussed and resilient service.

Education:

Essential:

Jobholders must be educated to degree level in a relevant subject such as Business Management, Administration or an acceptable equivalent qualification and/or extensive demonstrable experience to this level in one of the identified disciplines would be an acceptable alternative.

Experience:

Essential:

The Jobholder must have good interpersonal and organisational skills as well as a professional knowledge of administration and operational methodology. S/he must also have previous experience of contributing to organisational change within a Team and a sound understanding of experience of local government committee administration work.

To be competent in the role the Jobholder must be able to develop and maintain an understanding of all aspects of the Midlothian Council Democratic & Document Services process.

Desirable:

A knowledge and understanding of the local government services provided by the Council.

Experience of supervising/managing a team to deliver service objectives.

Experience of leading transformational change.

An understanding of the principles of integrated services and methodology.

CLOSING DATE - 2 July 2024

INTERVIEW DATE - 16 July 2024

Vacancy Information

Position Title: Democratic Services Team Leader

Position Number: RAE0011

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Flexible, Monday to Friday

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £40,349.75 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a basic disclosure check for all employees who can access official information. The fee will be met by you.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Proud member of the Disability Confident employer scheme

Join our team!

Are you a passionate Catering Contract Manager located in or around the East Anglia region? If so, we'd love you to join our team where you will be responsible for our education sites within East Anglia.

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Contract Manager, you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training and supporting Site Managers to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Responsibilities:

• Elior Experience Communication & Integration: Ensure that all aspects of the Elior experience are communicated and embedded within the sites, supporting site managers and Service Champions as needed.
• Financial Growth & Performance: Drive financial growth through cost control, culinary excellence, and effective merchandising. Implement, monitor, and evaluate results within site teams to exceed financial targets.
• Site Management Oversight: Oversee Site Management within the area to ensure proactive team management on site.
• Recruitment & Development: Recruit high-calibre site managers, develop their skills, and drive them to excel in succession planning, recruitment, training, and people development to deliver high-quality service.
• Team Communication & Relationship Building: Ensure ongoing team communications, including building strong internal and external relationships, management reporting, and client liaison.
• Client Relationship Management: Maintain proactive relationships with clients to exceed expectations and retain business.
• Menu Planning & Design: Innovate menu planning and design within specified budgets, ensuring high standards of food presentation and portion/quality control across the area.
• Contract Mobilisation/Demobilisation: Plan, lead, and deliver effective mobilisation and demobilisation of contracts, coordinating with relevant support functions.

Working Pattern: Monday - Friday (40 hours per week)

What can you bring?

In this role:

• Extensive Experience in contract catering, within a multi-site, management role
• Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
• Proven experience of working closely and successfully with clients
• Confidence in numbers and P&L management
• Having a good eye for detail and strong commercial awareness would be an advantage

Join us in delivering an exceptional Elior experience and driving financial success across our sites. Apply now to be a part of our dynamic team!

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 31 days holiday
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

TUI
Joining the TUI Retail Team as an Assistant Manager at our Cambridge shop, you’ll coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

ABOUT THE JOB


- Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
- You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
- You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
- Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
- Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
- Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’

ABOUT YOU


- A proven passion for leading by example and delivering excellent customer service
- A confident and fun motivator with the drive to exceed targets and overcome challenges
- Skilled mentor to support your Line Manager with developing your team and retaining talent
- Develop a fair and inclusive management style that understands our people are our most valuable asset
- An organised individual who takes pride in their work and ownership of their development
- Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
- Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on the 26th June 2024. Interviews are due to be held on the 3rd July 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Job Title: Head Chef

Salary: £44,199.96

Location: Cambridge, CB2 area

Contract: Permanent, 5 out of 7 days shift pattern

Experience and knowledge requirement for this role: 

• Experienced in managing and leading kitchen teams for both a la carte and events service, the team managing will be a small team consisting of 4 chefs, 1 kitchen porter.
• Proficient in recipe development, food costings, and managing GP (Gross Profit)
• Strong financial understanding and skilled in budget management
• Ability to effectively lead culinary operations.
• Experienced in driving culinary innovation.
• Customer-focused with excellent communication and negotiation abilities
• Familiarity with culinary standards and compliance environment
• Possesses relevant qualifications/training.
• DBS Required - provided by Randstad

If this sounds of interest to you, submit your latest CV today! Thanks, Louis at Randstad.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This is an urgent and emergency care role that will focus on the management, maintenance, and development of the Directory of Services (DoS) and electronic referral Service (e-RS) in line with national and local standards. The post holder will have responsibility to establish all activities relating to the maintenance of the DoS. It is the post holder's responsibility to ensure the delivery of DoS and e-RS management and maintenance in line with national standards and where appropriate for upgrades/enhancements; it will be their responsibility to establish the project schedule, identify any risks and issues and make any adjustments if the planned delivery schedule is at risk. The role will need to ensure that they test service information returns to the NHS 111 service following profiling changes and/or Clinical Decision Support System (CDSS) upgrades. The post holder will also be responsible for supporting the service redesign and delivery of specific operational urgent and emergency care projects within agreed timelines and budgets, coordinating activities to facilitate the successful delivery of agreed objectives. This will require leading on areas of performance oversight on behalf of the ICB, ensuring appropriate oversight and reporting on performance delivery and supporting operational service improvements as required. The post holder will work with the NHS Cambridgeshire and Peterborough ICB Clinical Leads and with a wide range of ICB and system stakeholders as required. This includes work with provider organisations to understand and confirm the scope and accessibility of the services provided.

General Manager | Cambridge | Full Time | £40,000 basic up to £8,000 performance related bonus with annual pay review

Our client is the world’s oldest free speech and debating society, renowned for its rich history and vibrant community. They are an education charity and private members club, situated in a magnificent Victorian building in the heart of Cambridge.

Their commercial arm drives revenue through innovative hospitality, conferencing, and other business activities. They take pride in their independence, innovation ability, and the unique environment they create for their members and guests.

You will be a dynamic and experienced individual to join their Senior Management Team as the Deputy to the Bursar, with a focus on commercial operations. In this pivotal role, you will lead and manage the operational running of the organisation, ensuring the highest standards of service and efficiency.

Are you the right person for the job?

• Strong leadership and interpersonal skills whilst being a team player
• Desire to please customers and gain the best outcomes
• Confident problem solver
• Good financial acumen applied in astute commercial management
• Genuine belief in developing people
• Content to work flexibly including some weekends and holidays
• Sympathetic and enthusiastic about our organisational cause

What will your role look like?

• Manage and mentor staff
• Ensure exceptional service to all customers
• Work with members to deliver a high standard of in-house events
• Develop, implement, and drive high standards in all operational policies
• In conjunction with the Bursar develop commercial budgets and forecasts
• Monitor financial performance, including budgeting and cost control
• Plan and execute commercial marketing activities
• Lead a culture of continuous improvement
• Ensure full compliance with health and safety and legislative requirements.
• Deputise for the Bursar

What can you expect in return?

• Competitive salary and bonus scheme.
• Exceptional Pension scheme with 10.8% Employer contribution
• Opportunities for career advancement and formal training
• 25 days holiday a year and Bank Holidays
• Employee Discounts

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying. This vacancy will close at midnight on the 12th June 2024. Interviews are due to be held on the 19th June 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on the 16th June 2024. Interviews are due to be held on the 27th June 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying. This vacancy will close at midnight on the 16th June 2024. Interviews are due to be held on the 1st July 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

We are looking for a Assistant Store Manager to join Team OB in our Cambridge store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support throughout Looop eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Proud member of the Disability Confident employer scheme