Total 194 Manager job vacancies in Bedford, MA

This is an exciting, newly established position leading the E-Rostering Team (Non-Medics). The successful applicant will work with the Head of Workforce Informatics & Planning, Head of Workforce Planning and Projects, in addition to managing the E-Rostering service across Trust.

This role will help deliver the merger of two Optima instances into one holistic database, by ensuring the Trust benefits from the integration of separate systems to make financial and operational efficiencies.

The post holder will be responsible for ensuring the Trust benefits from the adoption of all Allocate rostering products, by aiming to complete the full rollout of Optima to the whole organisation. They will lead on the benefits realisation of E-Rostering and develop new and innovative ways to effectively utilise the applications across the Trust including Optima, SafeCare, BankStaff, Loop, RosterPerform, TimeClocks and ESRGo.

The E-Rostering Manager will play a pivotal role in overseeing the efficient and accurate scheduling of staff while transitioning away from traditional paper-based timesheets. Your responsibilities will include designing, implementing and optimising digital rostering to streamline workforce management processes.

The role holder is expected to deputise for the Head of Workforce Informatics & Planning / Head of Workforce Planning and Projects in their absence.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

General

Carry out detailed project planning, project deliverables, success criteria, change control and reporting compliance against project plan

Develop methodologies for the analysis and interpretation of data using expertise to make recommendations

Collate and summarise national data sets and compare against locally available data. Making recommendations where appropriate

Utilise a range of software from Allocate, as well as, but not limited to: Office 365, Power BI and ESR

Prepare and provide data and analysis for a number of groups, which will include the Trust Board and Workforce Committee

Maintain knowledge of Optima functionality and other rostering information systems in order to provide best practice guidance to colleagues and managers.

Work with senior staff across Human Resources with projects as and when required.

Act as the expert for carrying out rostering related research and surveys that support service development and delivery of organisational objectives.

Contribute to effective team working within the wider Rostering and Workforce Team, by transferring skills and knowledge to appropriate staff and ensuring working procedures are documented and properly maintained so that tasks can be covered in the absence of the post holder

Keep up to date with employment law, CQC and HR best practice

To carry-out any appropriate designated tasks within the Workforce service

Build strong partnerships with departmental managers to gain engagement, challenge existing practices and facilitate change management / performance improvement

System Maintenance, Training and Administration

Leading on the implementation, maintenance and development of the system to ensure that the Trust gains maximum utilisation and cost benefit gain from the system in place

Evaluate and assess forthcoming software releases and advise on potential impact and benefits to support Trust needs

Oversee management of ensuring the appropriate access to Optima, ensuring that the local procedure for approvals is followed at all times and developing harmonised profiles/roles across all sites

Maintain and audit user access and permissions to the systems, whilst additionally helping to resolve software system operational issues

Deliver training to senior stakeholders and assist with upskilling the E-Rostering team members, creating and sign posting to national training and best practice guidance provided by RLDatix

Oversee the management of interface requirements between ESR and Optima on a weekly and monthly basis in accordance with strict payroll deadlines

Plan and ensure the team provide an in-depth training programme for new roster users and regular updates for current users on any changes to functionality

The role holder will act as a point of escalation for any complex issues the Roster Advisors encounter, as a result of the embedding sessions they undertake

Consider improvements to the Allocate products, raising tickets via the RLDatix Portal as necessary

Maintain regular communication links to all Optima users, promoting best practice and informing users of issues, solutions, new functions, upgrades and changes to the rostering system.

Reporting, Audit and Compliance

Provide monitoring activity reports and dashboards where required to senior management, Trust Board and Workforce Committee. Identifying risks and issues to assist in evaluating and measuring the benefits of electronic rostering to achieve corporate objectives

To generate reports against agreed Key Performance Indicators (KPIs) across the clinical wards and to distribute said reports. To suggest any remedial actions that are required to ensure KPIs are met to clinical leads

To undertake specific audit preparation work as requested.

To run regular compliance reports and to ensure that any exceptions are escalated as necessary.

Produce regular information reporting and analysis to meet internal and external information requirements, as well as responding to ad-hoc information requests including Freedom of Information (FOI) requests

Assist in ensuring that system security meets information and data legislation requirements, attending Information Steering Group meetings to keep up to date with important changes

To lead on internal and external audits around rostering data

Creation and on-going development of a Trust-wide E-Rostering (Non-Medics) Policy, that will look to embed best practices and harmonise processes, roles and responsibilities of staff

Compare agreed key performance indicators and present regular reports to the Service Lines, Finance and other senior management

Work alongside the Workforce Information and Registration Authority Manager, to ensure the Trust has the best workforce data and planning tools available to make system and data-led informed decision-making and that Optima and ESR are fully integrated

Management

Ensure the E-Rostering team provide a responsive, knowledgeable, customer service for all users

Provide leadership and line management of Deputy E-Rostering Manager and wider team

Support reconfigurations by setting up new rosters and re-designing existing rosters as required by consulting with managers and agreeing changes (splitting rosters and joining rosters as required)

Working with Workforce and Finance by monitor the funded establishment and budget against the shift requirements provided by the Manager, raising any under-funding or over-funding issues and resolving discrepancies

Provide specialist advice and guidance on specific issues including: system usage, proposed improvements, training, data quality & interfaces to other Trust systems

Adopt a project management approach and lead on any system enhancements, which become available to the Trust.

Setting up an appropriate project management methodologies, developing project plans to include relevant stakeholders to ensure delivery and engagement of the system development and service provision

Support the integration and training with the Trust temporary staffing service to improve bank and agency controls

Responsible for the day-to-day prioritising, co-ordination and supervision of the tasks of the E-Rostering Team to ensure the most efficient use of resources to enable the department to deliver a first-class, comprehensive and proactive service to the Trust


This advert closes on Friday 14 Jun 2024

Are you working in medical device quality and feel that it is time for a change? How do you feel about flexible working, stylish workspaces, great benefits and exciting products? Tempting enough to read on?

As the Quality Manager (Innovations) you will have experience of design and development within medical devices and are able to maintain design controls and software as a medical device.

Along with the flexible working, attractive benefits and great workplace, you as the Quality Manager, will be working for a world leader in research and have the opportunity to be part of a company that produces some fantastic diagnostic products .

Ideally we would like you to possess IVDR experience and have worked to ISO 13485 standards, so if you have a mixture of the skills required then please do get in contact and we can discuss further.

Please see the supporting document for the full job description. If you have any further questions or enquiries then please do not hesitate to contact the recruitment administrator.

About the role Working closely with the Service Director as a member of the Senior Management Team, the Head of Wellbeing and Community Support Service will lead and promote the Wellbeing and Holistic support of our staff, volunteers, service users and those close to them, as well as leading local community engagement initiatives and innovations supporting national agenda. Through their oversight of community engagement, support for service users and families, volunteering and staff and volunteer wellbeing, they will provide strategic oversight of support provided to ensure we build links with local communities to shape services and ways of working that meet the changing needs of those we are supporting in the local community. Through their experience in either counselling, palliative social work or psychiatry, they will also work with the local MDT to help provide guidance and advice when reviewing patient cases and referrals. They will also be available to provide support with individual crisis or complex patient management where their skills can be used for short term interventions or to identify the most appropriate support for the individual and their families where needed.

Catfoss Recruitment Ltd are currently in partnership with a globally respected R&D company that is looking to recruit a Project Manager to their expanding team on a permanent basis.

Our client is recruiting for an experienced Project Manager to lead the successful delivery of business improvement and infrastructure development projects within the Engineering Team in close cooperation with project technical managers.

Reporting to the Head of Engineering, the successful candidate must have a track record of delivering multiple technical projects simultaneously and within demanding constraints in a project-based technical environment.

Project Manager (Plant facility / Infrastructure upgrades) - What you will get the chance to do:
* Take full ownership of project management assignments from requirements capture and business case to closure.
* Lead multi-disciplinary project teams to successful project outcomes, ensuring business objectives and deadlines are met and within budget.
* Act as first point of contact with the internal customer and be accountable for ensuring all project related deliverables meet required standards on time and within budget.
* Lead and support the preparation of project justifications and business cases, with input of the technical managers including: estimating; risk management; planning and presentation of business proposals to project sponsor and company management.
* Lead project change management process to effectively manage changes to requirements, timescales and associated costs whilst avoiding scope creep.
* Manage resources assigned to the project effectively to ensure successful delivery.
* Support effective cash flow management with the input of the procurement and finance teams, ensuring subcontract payment terms are favourable where possible.
* Prepare and present regular project status reports to stakeholders and senior management - highlighting issues offering effective solutions to overcome them.
* Work in a safe and professional manner and in full compliance with UK law, Health, Safety and Environmental procedures, Quality standards and procedures, Security policies and procedures and (where applicable) those of company business partners.
* Support negotiations with suppliers (working with procurement team and technical experts).

Project Manager - What we would like to see:
* University honours degree or equivalent and experience in a STEM/technically related discipline (Electrical or Mechanical Engineering).
* Project management qualification or ability to demonstrate experience of project management methodologies and tools.
* Excellent communication and interpersonal skills.
* Proven experience of project leadership, including clear communications with all stakeholders.
* Understanding of the regulatory framework applying to the delivery of infrastructure projects would be an advantage.
* Ability to capture and manage project requirements, prepare a work breakdown structure, project plan, and resource estimate.
* Proven experience preparing project justification and supporting documentation including pricing estimate(s) and risk and opportunity register(s).
* Confident, self-motivated, as well as imaginative and creative with good problem-solving skills.
* Used to working under pressure and competent in making critical decisions promptly.
* Readily adaptable to rapidly changing circumstances.
* Well-organised with a collaborative approach to problem solving and ability to influence.
* Flexible - occasional international travel and out of hours working may be required.

Project Manager previous suitable job titles: Project Manager, Engineering Project Manager, Technical Project Manager, Project Engineer

The successful candidate must satisfy security clearance requirements - including the last 5 years continual UK residency.

This is an exciting opportunity for the right person to be part of a successful and professional team operating in a world-class facility.

Competitive salary and benefits to include, Private Healthcare, Life Assurance, Pension and more.

Please apply ASAP

This is an exciting opportunity for an individual to work with Bedfordshire Hospitals NHS Foundation Trust's Digital Team within the Digital Solutions Programme. The purpose of the Digital Solutions Programme is to deliver innovative and exciting digital projects for Bedfordshire Hospitals NHS Foundation Trust that arise as a result of a national or regional mandate, service improvement or funding opportunity.

As a Project Manager in the Digital Team you will be working on the delivery of projects within the Programme, including the implementation of new technologies across the organisation. The post holder will act as the senior lead for key projects and be the liaison between the Digital Department and various Trust stakeholders and suppliers. You will also be expected to manage projects where you will have to play a strong leadership role.

The post holder would be familiar with Prince 2 and/or Agile project methodologies where practitioner level qualifications would be advantageous. You would benefit from having some technical / system knowledge and experience as you will be required to understand technical requirements and be able to communicate clearly with other stakeholders and users.
• Define, document and safely execute projects (or a number of smaller initiatives) to time, cost and quality criteria and ensure they meet internal and external customer requirements.
• Create robust plans and documents to assist in the implementation of new projects and initiatives.
• Actively contribute to the whole project lifecycle to ensure deliverables are accomplished as specified by Digital Programme Manager, i.e. work on project initiation, delivery and closure activities.
• Support the trust in the design, development, and implementation of systems. Supporting operational staff with the formation of support models as systems go into the live BAU environment
• Regular written and verbal reporting of project progress, potential changes to plan, issues, risks, exceptions etc.
• Liaise with suppliers in resolving project related problems and developing and monitoring contracts.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
• Define, document and safely execute projects (or a number of smaller initiatives) to time, cost and quality criteria and ensure they meet internal and external customer requirements.
• Actively contribute to the whole project lifecycle to ensure deliverables are accomplished as specified by Digital Programme Manager, i.e. work on project initiation, delivery and closure activities.
• Regular written and verbal reporting of project progress, potential changes to plan, issues, risks, exceptions etc.
• Provide reference point to undertake and direct investigative work where appropriate for projects and programmes in the trust to offer technological solutions that are aligned with the Digital Strategy and within the capability of the department.
• Present requests for change to the IT change advisory board on behalf of projects and stakeholders.


This advert closes on Friday 17 May 2024

To manage a professional, comprehensive and efficient reception and administration service To support the outpatient clinics and the admissions team across relevant departments To support the administrative teams through the transitioning of electronic patient systems To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services To promote a positive image of the Trusts outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping To ensure adherence to the Trusts Access Policy at all times MAIN RESPONSIBILTITES Operational management To co-ordinate the smooth running of outpatient clinics To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Deputy General Manager to address these issues where necessary To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance To ensure that outpatient clerical teams cash up clinics within 24 hours of the clinic taking place To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Deputy General Manager where appropriate To participate in Trust and area wide programmes that contributes to the modernisation of patient services To initiate and implement new ways of working to standards as directed by the senior management team To lead in the gathering and collation of outpatient audit data To ensure department processes support the delivery of 18 weeks and other key Trust objectives relating to patient care and experience To assist with coordinating requested ad-hoc clinics and additional theatre sessions ensuring logistics and resources are in place prior to set up To order equipment for the clinical teams and ensure faulty equipment is repaired To assist the Deputy General Manager to ensure that health and safety standards are maintained within the department at all times and notify the appropriate manager or representative for any action required To hold the departmental risk register and be responsible for regular risk assessments and take action when required To ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner Human Resource Management To ensure all staff have an annual appraisal and that individuals development needs are identified and addressed To ensure all staff are compliant with mandatory training requirements To take on full line management responsibilities including recruitment, induction, appraisal, development and retention of staff, 1:1 meetings, as well as managing sickness and absence, disciplinary and performance issues that may arise To ensure absence and leave is accurately recorded for the department and submitted to the finance department monthly To ensure that the highest quality of service is provided in each area at all times through the regular review of staffing structures, deployment, processes and workload allocation To motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care To encourage a teamwork approach and ensure that communication takes place within departments to ensure that staff feel involved and receive information regarding all matters affecting themselves, their department and Trust as a whole To ensure there is effective communication both up and down the management structure To ensure regular team meetings are held so that staff are aware of the current issues/updates within the Trust and/or the directorate and to allow promotion of positive staff engagement Patient Experience To lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; resolving locally where possible, and where this is not possible to ensure the appropriate process is followed and documented To proactively manage incident reporting, ensuring that the team feel confident in raising incidents and that these are effectively investigated, managed and actioned To take an active role in initiatives designed to improve services provided to patients e.g. patient experience, privacy & dignity To ensure the use of feedback tools within services is undertaken, also ensuring internal targets are met To promote the Friends and Family test and ensuring that the target response rate is met by the team To ensure an excellent level of customer service is provided by all clerical staff Finance To work with the Deputy General Manager and Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required To be responsible for validation and signing of relevant bank and agency time sheets To support the directorate with the CIP targets, ensuring that the team are working towards meeting these targets To ensure that pay and non-pay spend within the directorate is sensibly managed and within budget To contribute to the annual business plan, ensuring staff involvement in line with Trust objectives To actively promote and support the directorate with its annual activity plan, ensuring plan is met across all sites Other duties and responsibilities To work with the Deputy General Manager to implement policies and procedures in line with national guidance, Trust and local requirements To work with the Deputy General Manager to ensure that Health Records Management policies and NHS standards are met To agree individual Personal Development Plan with line manager To undertake any other duties as requested by the Deputy General Manager and commensurate with the grade. WORKING PATTERN 37.5 hours per week between 0800 -2000 Monday to Saturday based on a roster systemWe reserve the right to vary your normal hours in order to cover evening and weekend clinics and those clinics which finish after 2000. We reserve the right to vary your normal hours of work and will, whenever possible give you reasonable notice of any variations. If the service requires it, you may be included in a rota system to cover extended hours.

An exciting opportunity has arisen in the North Directorate at Moorfields Eye Hospital working at our Bedford Hospital Site. This will be a 6-month fixed term position to support the team through operational changes that are due to occur on the site. There might be potential for this contract to extend to 12-months.

We are looking for an experienced manager to work within a busy and dynamic multidisciplinary team overseeing the Bedford Satellite Site within the North Division at Moorfields.



You will be responsible for the day to day operational management for these sites and the line management of the satellite administrative teams and therefore, an understanding of HR management and people management skills are essential to the role. You will also be involved in supporting the administrative team at Bedford in transitioning to Moorfields Electronic Systems from Bedford Hospital systems.

You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders.

Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role and therefore it is vital to have excellent RTT knowledge and experience.

If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.

This post is based at our Bedford site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary excluding High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

• To manage a professional, comprehensive and efficient reception and administration service

• To support the outpatient clinics and the admissions team across relevant departments

• To support the administrative teams through the transitioning of electronic patient systems

• To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services

• To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first

• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping

• To ensure adherence to the Trust’s Access Policy at all times



MAIN RESPONSIBILTITES

Operational management

• To co-ordinate the smooth running of outpatient clinics

• To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services

• To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy

• To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved

• To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Deputy General Manager to address these issues where necessary

• To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance

• To ensure that outpatient clerical teams ‘cash up’ clinics within 24 hours of the clinic taking place

• To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided


• To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this

• To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality

• To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs

• To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Deputy General Manager where appropriate

• To participate in Trust and area wide programmes that contributes to the modernisation of patient services

• To initiate and implement new ways of working to standards as directed by the senior management team

• To lead in the gathering and collation of outpatient audit data

• To ensure department processes support the delivery of 18 weeks and other key Trust objectives relating to patient care and experience

• To assist with coordinating requested ad-hoc clinics and additional theatre sessions ensuring logistics and resources are in place prior to set up

• To order equipment for the clinical teams and ensure faulty equipment is repaired

• To assist the Deputy General Manager to ensure that health and safety standards are maintained within the department at all times and notify the appropriate manager or representative for any action required

• To hold the departmental risk register and be responsible for regular risk assessments and take action when required

• To ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner


Human Resource Management

• To ensure all staff have an annual appraisal and that individuals’ development needs are identified and addressed

• To ensure all staff are compliant with mandatory training requirements



• To take on full line management responsibilities including recruitment, induction, appraisal, development and retention of staff, 1:1 meetings, as well as managing sickness and absence, disciplinary and performance issues that may arise

• To ensure absence and leave is accurately recorded for the department and submitted to the finance department monthly

• To ensure that the highest quality of service is provided in each area at all times through the regular review of staffing structures, deployment, processes and workload allocation


• To motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care

• To encourage a teamwork approach and ensure that communication takes place within departments to ensure that staff feel involved and receive information regarding all matters affecting themselves, their department and Trust as a whole

• To ensure there is effective communication both up and down the management structure

• To ensure regular team meetings are held so that staff are aware of the current issues/updates within the Trust and/or the directorate and to allow promotion of positive staff engagement






Patient Experience

• To lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; resolving locally where possible, and where this is not possible to ensure the appropriate process is followed and documented

• To proactively manage incident reporting, ensuring that the team feel confident in raising incidents and that these are effectively investigated, managed and actioned

• To take an active role in initiatives designed to improve services provided to patients e.g. patient experience, privacy & dignity

• To ensure the use of feedback tools within services is undertaken, also ensuring internal targets are met

• To promote the Friends and Family test and ensuring that the target response rate is met by the team

• To ensure an excellent level of customer service is provided by all clerical staff



Finance

• To work with the Deputy General Manager and Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required

• To be responsible for validation and signing of relevant bank and agency time sheets

• To support the directorate with the CIP targets, ensuring that the team are working towards meeting these targets

• To ensure that pay and non-pay spend within the directorate is sensibly managed and within budget

• To contribute to the annual business plan, ensuring staff involvement in line with Trust objectives

• To actively promote and support the directorate with its annual activity plan, ensuring plan is met across all sites


Other duties and responsibilities

• To work with the Deputy General Manager to implement policies and procedures in line with national guidance, Trust and local requirements

• To work with the Deputy General Manager to ensure that Health Records Management policies and NHS standards are met

• To agree individual Personal Development Plan with line manager

• To undertake any other duties as requested by the Deputy General Manager and commensurate with the grade.





WORKING PATTERN

37.5 hours per week between 0800 -2000 Monday to Saturday based on a roster system
We reserve the right to vary your normal hours in order to cover evening and weekend clinics and those clinics which finish after 2000. We reserve the right to vary your normal hours of work and will, whenever possible give you reasonable notice of any variations. If the service requires it, you may be included in a rota system to cover extended hours.




This advert closes on Tuesday 21 May 2024

Duties and responsibilities: Project Management Leading and planning the implementation of new projects and business opportunities Meeting with staff and volunteers to clarify requirements and expectations. Developing detailed projects plans. Budget and timelines Ensuring resource availability and allocation meet Carers in Bedfordshires strategic aims and goals. Leading the delivery of key projects through the day-to day operational project management to time and budget Support the development of Carers in Bedfordshire through capacity building, quality assurance, good governance, sound financial management, business planning etc. Prepare quarterly reports for each contract and other funders as required with assistance from the Operations Manage Ensure all services are delivered within budgetary constraints working with Finance colleagues, Operations Manager and the CEO Where there is underspend or overspend to effectively project manage in appropriate timescales Contribute to service and organisational development, problem solve and overcome barriers to contracts, manage conflicting demands. Assist Carers in Bedfordshire to develop links with relevant strategic networks locally and regionally Current Project Delivery Requirements Ensure current service provision delivers on contractual and funding commitments while delivering an effective service to carers that delivers outcomes and delivers KPIs (inc. Hospitals contract, Carer Training Programme and Wellbeing Practitioner) You will oversee and work within the Carers Hubs across Bedfordshire Hospitals NHS foundation Trust and to effectively form relationships with NHS and primary care Collect data and monitor and evaluate activities to ensure outcomes are achieved and documented Adapt the Carer Training Programme to meet the needs of carers, to deliver contract outcomes Be a designated safeguarding lead for the organisation, working with other DSLs to ensure that policy and procedures are followed and reviewed Team management and development To effectively manage and motivate team members and volunteers in line with organisational policies, including induction, supervision, appraisal and training Ability to influence and motivate staff to deliver challenging targets To oversee a team of volunteers and Carer Champions to reach and engage hidden carers and raise carer awareness within primary care, hospitals and other clinical areas To oversee manning of the hubs including training and supporting volunteers Other responsibilities Ensure adherence to good practice, changes in legislations, adhering to, reviewing and/or developing policies and procedures as appropriate Ensure personal information is collected, stored, and managed appropriately ensuring confidentiality of information and compliance with Data Protection legislation and guidelines On request, take responsibility for assigned areas of organisational risk Monitor and maintain a safe and secure working environment at all times Participate in training and other organisational briefings and activities and maintain an up to date knowledge of carers needs and Carers in Bedfordshires services Attend regular supervision sessions and staff/team meetings Undertake such personal training as may be required to keep up to date and fulfil professional requirements Have a collaborative and flexible approach to work Some evening and weekend working may be expected as part of your designated hours, and occasional nights away from home may be required Additional Duties: This job description is not exhaustive and services to highlight the main requirements of the post holder. It is the very nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore required to work in a flexible way when the occasion arises, so that tasks which are not specifically covered by your job description are undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and will usually be compatible with your regular type of work.

Project Manager

c.£62,000 per annum

Bedford

Permanent

Hybrid Working

Are you a qualified Project Manager seeking a role that challenges and rewards in equal measure? Money and Pensions Service (MaPS) is looking for a Project Manager that has a track record in delivering project within the agreed time, cost and quality constraints. We are looking for a Project Manager to support prioritised change initiatives at MaPS and be part of the MaPS change team. This role will provide support on wider business change initiatives to a range of stakeholders.

Job Description:

The Project Manager will report directly to the Senior Programme Manager. In this role you will be responsible for the following:

Day to day management and leadership of the project and the project team. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies.

• Delivery – Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints.
• Budget – Develop the budget and track delivery within budget and work closely with Finance colleagues.
• Resources – Identify skill requirements; and deploy and develop resources. Manage medium sized team.
• Benefits Realisation –Support the project team to ensure project benefits are identified, understood, measured, tracked and owned.
• Stakeholder Management – Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks, Issues and Dependencies – Identify and monitor project risks, issues and dependencies. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Governance – Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery. Provide regular updates to portfolio and SRO on project performance.
• Assurance – Engage with assurance reviews and support action on recommendations.
• Change Management – Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance & Support – Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance.
• Support Change Function centrally (where required) – Support the central change activities and the development new change processes.
• Project performance and controls
• Business Case – Support the development of Business Cases, with input from specialists as necessary.

This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Skills and Experience:

You will need to demonstrate the following skills and experience:

• Qualified PPM Professional : Project management qualification (PRINCE2, APM etc.)
• Experience of successfully managing projects end to end, on time and to budget.
• A good understanding of change control management.
• Experience of working effectively with wide range of stakeholders across other government departments, directorate/business group lines, government departments and other external partners.
• Experience of securing resources and directing planning, scheduling, resourcing and estimation for complex and large-scale projects.
• Experience of actively managing risk, issues and dependencies, liaising with appropriate stakeholders to mitigate and action appropriately.
• Ability to provide effective leadership and management controls.
• Ability to understand policy and align change delivery, cascading vision and driving delivery objectives through your team.
• Ability to work with ambiguity.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

How to Apply:

To apply for this position, we kindly request that you submit a cover letter of up to 500 words. Give evidential points against the job description to demonstrate how you are closely aligned to the role and detail why you want to work for the Money and Pensions Service.

Information:

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values:

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Information:

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values:

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Proud member of the Disability Confident employer scheme

Main responsibilities: Ensuring that the organisation produces accurate and timely information for the management and monitoring of contracts or service level agreements (SLAs) with commissioners, e.g. Integrated Care Boards and that income reporting is actioned in line with national timescales. Managing the income and contracting team and the internal and external reporting of income and activity. Directing the team responsible for the National Costing Collection (patient level costing) and ensuring submission of timely, accurate and complete reports within national timescales. Producing timely and accurate reports to support decision making in the trust and working closely with the Information and Pharmacy teams for the resolution of contract challenges.

To be responsible to the Group 9 Service Managers for the delivery and support the following Group functions:
• Support the Service Managers and clinical service lines on a day-to-day basis.
• Managing and co-ordinating the medical workforce within the Group 9 specialties
• Work alongside the medical staffing team to ensure all level of medical rotas meet service need
• To develop, implement and maintain robust systems and processes for managing the medical workforce within Group 9
• Managing the review and approval of timesheets and extra duty claims
• To work with finance and human resources to regularly reconcile actual to planned expenditure and to ensure accurate payment of medical staff.
• Development and maintenance of action logs for executive service line reviews and service line business meetings
• To be responsible for the day to day co-ordination of the Theatre schedule within the group specialties
• To maintain service delivery timetables to ensure all clinical requirements can be met

Please see the attached job description and person specification.







Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.



Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Service management support

Support the Group service managers in managing various sections of service including arrangement of outpatient clinics and theatre lists.

Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the workload and staffing availability.

Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service.

Exercise delegated authority on behalf of the service managers to resolve day-to-day management issues within the services.

Support the analysis of data so clinicians and service management colleagues have access to timely and accurate information on key performance indicators.

To produce and publish the theatre schedule six weeks in advance taking into consideration consultant leave, annualisation commitments and waiting list demand.

Assisting the Service Managers, Waiting List Team and Theatres team in ensuring that all available theatre capacity is utilised effectively.

To prepare for and attend the weekly Theatre Utilisation meeting, record actions agreed at these meetings and track progress, liaising with staff as necessary to ensure actions are being carried out within agreed timeframes.

Liaising with relevant teams to create additional capacity to manage clinical workload, e.g. Obs and Gynae operating time.

Monitor clinic utilisation and work with service manager and outpatient teams to ensure capacity is meeting demand.

Support service managers in the review of patient waiting lists to meet internal reporting requirements.

Plan and organise the medical secretary service within the Group, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables and act as a first point of contact for day to day issues, including annual leave requests.

To provide service performance monitoring information in response to requests from

Clinicians and Managers for both regular and ad-hoc reports, utilising the tools in use for analysis and presentation.

To support the service managers in the production of documents required for internal reporting forums, to attend such forums and develop and maintain action logs on behalf of the service.

To support the provision of reports to both Group 9 and Trust meetings/ Executive boards as required.

Ensure the maintenance of accurate logs of activities undertaken by medical staff attracting additional pay elements.

Human Resources, vacancy control and staffing management

Develop rotas in conjunction with Group Service Managers and maintain leave trackers to ensure up-to-date records are held in a central area to be accessible to all staff that require the information.

Ensure early escalation of potential significant staff shortages to the relevant Surgical

Service Manager and to jointly develop appropriate action plans to rectify problems, including proposing changes in processes and procedures.

Ensure that all leave and sickness is appropriately recorded and applied for according to due process. Monitor allocations and provide forward notice to staff with regards to managing their leave entitlement.

Carry out return to work interviews for straightforward absences, and support clinical supervisors by providing information and case tracking for more complex absences.

To develop new and maintain existing processes for medical staffing within the

Group, including leave requests and locum claims, ensuring they are tailored to specific needs.

To highlight and escalate where due process is not followed and to gain authorisation for exceptions from either the respective/ appropriate Service or General Manager.

To ensure the careful control and management of expenditure on agency medical staff in the Group, by assisting the Medical Workforce recruitment officer in the timely recruitment to vacancies and careful management of agency staff to minimise the hours utilised.

To work alongside the Service Managers to ensure rota gaps are identified and filled in a timely manner to support theatre utilisation and acute rotas.

Be responsible for the reporting of the expenditure on agency medical staff, ensuring with Group Service Managers, that this is within budget and that use of internal locums and bank are maximised to cover gaps wherever possible.



Application of knowledge

At all times the post holder should use their judgement, knowledge and experience to assess, plan, evaluate and monitor the appropriate interventions

Demonstrate proficiency in the use of a variety of software including Microsoft Office

(Word, Excel, Access).

To demonstrate a wide knowledge base and be proficient in the use of clinical and non-clinical systems used across the Trust, including Health Roster, iPM, ICE, Evolve/Viper, Extramed and MediViewer

To attend training and development activities to maximise skills, expertise and learning.

Undertake to attend relevant training courses, internal and external and participate in the Personal Development Plan (PDP).

Keep abreast of new information and developments published both locally and nationally regarding medical workforce planning and reporting requirements. To update relevant policies and procedures to reflect this and to ensure it is communicated effectively to relevant staff groups.

Gain an extensive knowledge of the Group; its structure, teams and working processes and to use this knowledge to apply their skills.

Communication

Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.

Liaise with other departments and members of the Trust to ensure the smooth running of the Group office and to assisting the functioning of the team.

Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.



Deal with telephone calls related to the Group, ensuring that colleagues and patients are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.

Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

Participate in creating an environment conducive to the acquisition of further knowledge and skills.

Working closely with all members of Group adopting a visible approach to the role.

Attendance at appropriate clinical and senior team meetings is expected.

Any other duties

To provide support and cross-cover for other members of the Group management team.



Undertake any other duties relevant to the purpose of the post.


This advert closes on Saturday 4 May 2024

Please see the supporting document for the full job description. If you have any further questions or enquiries then please do not hesitate to contact the recruitment administrator.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. Acts as a resource and promotes advice and assistance, ward staff, to nursing and paramedic staff in all areas within the Anaesthetic Directorate when required. Assists with any problems presented by patients, referring these to the appropriate department for action. Receive and give reports on nursing care. Facilitate the correct agreed records, observations, and procedures are carried out to the agreed standard, with due regard to confidentiality. Assists with investigation of complaints, incidents, accidents and any other untoward occurrences, and reports findings to the CCC Matron, where appropriate. Ensures own ability to practice, and act as facilitator by appropriate professional development.