Total 9 Manager job vacancies in Aberdeen, Aberdeen, AB15 8PU

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Hazlehead Academy, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

To support the leadership and management of the school/service, enabling the delivery of quality education through the appropriate involvement of the pupils, staff, parents, multi-disciplinary agencies and the community it serves. This will be done in accordance with the Authority’s Strategic Plan, the school’s/service’s Development Plan, National Priorities, Local Improvement Objectives, in accordance with current legislation, and within national and local agreements.

The post holder needs to hold as a minimum:

• Appropriate teaching qualification
• Full GTC (Scotland) Registration in the appropriate subject/sector
• PVG scheme membership

The postholder is able to demonstrate:

• Current and relevant legislation and improvement frameworks linked to Education

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Harlaw Academy
Duration: Full time, Permanent

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 12 and above (currently £32,555 per annum / £16.92 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

Job Purpose:

To assist and where necessary deputise for the Head Teacher in the conduct of the affairs of the school to the benefit of the pupils, staff and the community it serves through pursuing objectives and implementing policies set by ACC in accordance with current legislation and within the agreements of the SNCT.

For informal enquiries regarding this post please contact Ross McLaren Headteacher by email romclaren@aberdeencity.gov.uk.

Requirements

The post holder needs to hold as a minimum:

Appropriate teaching qualification

Full GTC (Scotland) registration in the appropriate subject/sector, or be eligible for such registration

PVG scheme membership – Working with Children

Responsibilities

The post holder is expected to demonstrate:

Teaching ability as an excellent practitioner.

Commitment to personal and school development.

Up to date knowledge of curricular innovations and good practice in support for pupils.

Initiative, extended professionalism and acceptance of responsibility.

Knowledge and understanding of relevant legislation, including health and safety legislation.

Strategic thinking.

Commitment to equality of opportunity.

The Individual

Please see Job Profile for further details

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

• have a disability
• are care-experienced and aged 16-29
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

Job title: Assistant Housekeeping Manager, Malmaison Rate of pay / Hours: £12.40/40hrs Contract Type: Full Time Contract Location: Aberdeen Too good to ‘turn down’… You are the be all and end all of bedroom standards. You have the final say on whether a room is perfect or not.

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Assistant Housekeeping Manager you and your team set the tone for the visit and you can ensure that everything has gone above and beyond to ensure the high standards we expect are maintained.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months – just for doing your job * subject to terms and conditions*
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

front of house manager | full time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. with over 165 restaurants, we are looking for a front of house manager to join us on our continuous journey to nourish us all from bowl, to soul

the role |

as a front of house manager, you’ll be a leader who cares passionately about creating a positive place for our guests + our teams. you will support in continuous coaching + developing your team to be the best they can be whilst driving your restaurant performance and deliver amazing results

if you...

• are passionate about supporting your team, focusing on training + developing others to help them be the best they can be and maintaining high standards
• are experienced in running + planning shifts to make sure we have the right cover + love working with the team, coaching on the go
• have experience in managing labour + rotas, and have an understanding of the financial performance of your restaurant
• love to celebrate success with your team, recognising what drives individuals and their needs

we’d love to hear from you

wok’s in it for you|

• weekly pay + share of the tips
• £1000 annual bonus opportunity
• flexible hours to support your side hustle
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• be the first to experience our brand-new menus
• wagamama parties throughout the year with vip guests
• be known nationwide as a love above the door legend – our national recognition programme

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

About the Roles

Base Location: Shetland, Aberdeen, Inverness, Perth or Glasgow

Due to the location of the AC delivery projects being within the Shetland portfolio, there is requirement for site attendance at least every second week for 2-3 days overseeing both construction and safety, health, welfare and environment requirements of the project.

Salary: £55,200 - £83,000 + car / car allowance + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The SSEN Transmission Offshore Delivery team is currently recruiting for a Senior Project Manager to lead the delivery of high value AC projects delivering onshore overhead line, underground cables and substation projects for the Shetland portfolio. Reporting to a Lead Project Manager, you will be responsible for the award and management throughout delivery. You will play a pivotal role in the successful execution, ensuring collaboration across the supply chain and managing project interfaces. The role will require closely working with and guiding Project Managers and Construction Managers to ensure alignment and integration with any wider interfaces. The scale of our AC portfolio of projects is already large and is anticipated to grow in the coming years, creating great opportunities for progression within the Transmission business.

The key duties and responsibilities of this role will be:

- Accountable to the Business for the safety, health and wellbeing of all personnel, and for environmental aspects of those Transmission project activities being managed, including compliance with our framework behaviour charters and the CDM regulations.

- Planning, monitoring, and controlling projects or packages in line with Project Execution Plans to ensure that these are executed to cost, schedule and quality.

- Accountable for all commercial aspects of delivery including contract negotiation, contract awards, and NEC contract management, ensuring that any disputes are escalated as appropriate for resolution. Accountable to the business for the budget and delivery of the project / package within this.

- Ensuring the use of recognised project management processes, reporting, methods, techniques and tools, in particular the application of our Large Capital Projects (LCP) Governance Framework Manual.

- Provide leadership and demonstrate our core values. Lead teams, ensuring these are highly competent, well-motivated, and organised to deliver consistent excellence. Take line management and mentoring responsibility for your direct reports to ensure they perform their required duties and are given all available opportunity to develop.

What do I need?

To be considered for this role, we'd love you to have:

- A proven track record of leading and safely delivering projects or programmes of work to cost, schedule and quality in the Transmission, Construction, Energy, or other regulated industry / the wider utilities sector.

- An engineering, construction, or project management qualification/degree or equivalent experience is required.

- Thorough engineering or construction knowledge and understanding, including the associated environmental and safety legislation e.g. the CDM 2015 regulations.

- Commercially astute, with sound knowledge and experience of negotiating, administering, and managing NEC Contracts, a recognised NEC qualification/registration would be a bonus.

- Experience of the governance, reporting, and management requirements for projects and/or programmes of work in a regulated environment, with prior delivery budget responsibilities of over >£10m.

Lack experience but are still interested?

If you have a background in project management within another industry or are looking to move into a project management role, please do apply. We may be able to offer a Project Manager role with the ability to transition to a Senior Project Manager role once the necessary experience has been gained.

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all - we're committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we're creating secure power for generations to come.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie on 01738 342963.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

About the Role

Base Location: Aberdeen or Perth

Salary: Competitive + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

The key duties & responsibilities of the Marine Construction Manager are:

- To support the development of the Offshore Directorate Marine Governance from Opportunity Assessment, through to Execute (Construction and Commissioning) and, where necessary, lead construction teams in the refinement and execution of large capital projects (subsea cables) across the Transmission (Offshore Delivery) business ensuring the safe delivery to programme, cost and the necessary quality.

- Key to this position is not only the leadership qualities required for construction management, but also a strong level of resource management, agile working, contractor and subcontractor management, and the ability to provide the right level of oversight throughout the different stages of the projects, interacting and interfacing with the different disciplines.

- The Marine Construction Manager should provide leadership on site in terms of safety management and best practices, be experienced in accident/incident reporting, and the SSE Large Capital Projects Governance processes for all projects. It is also important that they lead the project teams in alignment with the SSE Safety Culture and core leadership values, and align with the CDM 2015 regulations.

- The Marine Construction Manager should also deliver in alignment to the SHE-Transmission RIIO-T2 Business Plan paying particular attention to the 5 clear goals.

The Marine Construction Manager will take responsibility for the development, implementation and monitoring of the Marine Governance throughout all the SHE-Transmission projects which contain an offshore element, and support the provision of critical construction personnel within each project, providing oversight and guidance on a functional level. Where necessary the Marine Construction Manager will be seconded to a particular project in support of the Construction activities, and to cover site Project Marine Construction Managers for holiday periods on offshore sites or installation vessels.

What do I need?

To be considered for this role, we would love you to have:

- A strong engineering and marine construction knowledge with extensive experience of personally being accountable for the construction delivery of design, pre-construction activities and offshore installation and landfall activities on large projects, including subsea cable installation (offshore wind), marine and offshore operations.

- Assist engineering teams with reviewing Constructability during the different stages of the project lifecycle, and have the ability to understand and oversee technical queries and impacts on the project.

- Work with other developers to identify and support marine construction interfaces.

- Reporting weekly to the Senior Offshore Delivery Manager on projects progress, risks, mitigations, costs and programme.

- Understands or can decipher; Industry legislation, Health and Safety Legislation and Company policies and procedures.

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all - we're committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we're creating secure power for generations to come.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie on 01738 342963.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Deputy Manager at All Bar One Aberdeen, you’ll support the General Manager to lead a successful site. You’ll use your experience to inspire team members, and work together to provide guests with an experience they won’t forget.

Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with friends to getting down on the dancefloor. If you fancy mixing things up, we want to hear from you.

WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Deputy Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS DEPUTY MANAGER YOU’LL…

• Use your management experience to be an assistant to the General Manager in the day to day running of the business.
• Train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Ensure our guests are cared for, being the host to life’s memorable moments.
• Strive towards and achieve business targets.

Proud member of the Disability Confident employer scheme

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Assistant Manager at All Bar One Aberdeen, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be!

Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with friends to getting down on the dancefloor. If you fancy mixing things up, we want to hear from you.

WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL…

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Proud member of the Disability Confident employer scheme

Serco Limited
Guest Experience Team LeaderCaledonian Sleeper – Aberdeen12-month Fixed Term ContractRostered shift pattern, 35 hours per week 36,213.48 plus benefits

At Caledonian Sleeper, we have an exciting opportunity for a Guest Experience Team Leader to join the team in Aberdeen.
The key purpose of this role is to provide excellent leadership whilst on shift for the Onboard Service Delivery team. You will lead a small team of Hosts, leading by example and enable a fantastic onboard service.
We are looking for a motivated, passionate individual who will support the team in delivering a safe and memorable experience for all Caledonian Guests.
Main Accountabilities:


- The Team Leader will lead by example, working closely with the Train
- Manager whilst on shift to ensure a high standard of service is delivered to our Guests at all times.
- Support the Serco Zero Harm Culture by supporting onboard safety tours, inspections, and the execution of safety and security checks throughout the end-to-end journey.
- Maintain excellent product and service knowledge, this ensures Caledonian Sleeper’s on-board service delivery is seamless and provides a memorable experience for all Guests.
- Working in line with our policies and procedures to ensure consistent high standards across the entire on-board service delivery.
- Ensure presentation of the train throughout the journey is to the highest standards, escalating any service failures to the appropriate department as required.
- Delivering a warm welcome to Guests upon pre-departure, and a fond fairwell upon arrival at their destination.
- Through your onboard team ensure all Guests (including PRM Guests) areprovided with additional assistance and information as required, which includes berth functionality and the on-board service. This would also include all relevant safety and security arrangements on-board and supporting facilities with young children or Guests with excess luggage as required.
- Carry out pre journey team briefings to ensure all hosts are up to date and compliant on safety measures and aware of their onboard duties for the shift.
- Discuss and assign any special requirements for each journey including team breaks.
- Ensure all our Guests receive the highest standards of service, as per the Service Guidelines. Double, Club and Classic Guests to receive enhanced product as expected.
- Complete a Team Leader Report on shift to record any on board issues to Caledonian Sleeper colleagues in a proactive manner to ensure they can be addressed and resolved in a timely manner.
- Take accountability on shift for any guest complaints or concerns by resolving in line with the Serco Caledonian Sleeper policy and procedure. The Team Leader should complete their shift report, providing any additional information to the GSC through the feedback forms
- Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members.
- Seated Coach Guests to receive timely and frequent service delivery throughout their journey, as per the Guest Experience Service Guidelines.
- Management of guest service throughout the journey offering the highest standard service across all areas, in line with Guest Experience standards, ensuring that revenue opportunities are being maximised.
- Complete end of journey financial reconciliation and documentation of all onboard sales.
- Manage stock levels to support service levels for return journeys and secure stock at end of shifts.
- Ensure all business communications sent have been read and understood predeparture and during your shift.
- Embrace technology, using the use latest provided technology to help support the successful delivery of our Guest experience.
- Wear and maintain your issued Caledonian Sleeper uniform to the Service Guidelines standards.
- Attend face to face briefings on-board our service and other business requirements.
- Complete all mandatory Learning and Development training in a timely manner, as per the schedule set.
- Proactively offer and share feedback with your Performance & Standards Manager on the service standards and procedures to help strive for continuous improvement across Caledonian Sleepers service.
- Embrace technology, with appropriate training given, using the provided technology to help support the successful delivery of our Guest experience.
- Identify and report maintenance issues through the digital tools made available to the team.
- Complete end of journey financial reconciliation and documentation of all onboard sales.
- Liaison with operational control to report any service or guest issues on the night.
- Through My Catch-Up annual plan meet business objectives by leading theirteam, which includes (but is not limited to) support maximising revenueopportunities, using best endeavours, all opportunities and tools available toaim to achieve average spend per guest target, supporting right time boarding and Overall Guest Satisfaction, as well as supporting the Performance Management and Development of on-board team through performance appraisal.


What you’ll need to do the role:


- Previous experience in the travel /transport industry or hospitality sector is preferred
- Previous Onboard Train Host experience is an advantage
- Excellent communication skills
- Knowledge of Customer Service skills, which can be demonstrated as having been delivered in a guest facing environment is beneficial
- Team leadership / supervision experience is beneficial
- IT skills required, experience with Microsoft Office 365 packages and Teams
- Experience with Epos onboard sales systems is an advantage

Additional features of the role:


- Role will involve nightshift working with day let accommodation provided as necessary
- It is highly recommended candidates’ commute should be no more than 60 mins from Aberdeen base please


What we offer


- Competitive salary
- 25 days annual leave plus bank holidays
- Free Scotland wide rail travel with ScotRail for the employee and eligible family members
- Allocation of complimentary tickets each year for Caledonian Sleeper travel
- Contributory pension scheme

Proud member of the Disability Confident employer scheme