Hertfordshire Community NHS Trust (HCT) provides community-based healthcare services in Hertfordshire, West Essex and parts of the East of England with a value driven approach that is innovative, caring and agile. HCT's Child Health Information Service and Community and School Aged Immunisation Service (CSAIS) work together with other stakeholders to identify eligible individuals and provide immunisations in community and school settings, as well as providing dynamic responses to disease outbreaks wherever required.
The role is to lead the East of England wide team, to deliver an effective call and recall service across the East of England
· To feed into service evaluations and service improvements, growing the service based on the needs to the local populations.
· To work collaboratively with the Immunisation teams to provide a service which meets the KPIs and expectations of the commissioners.
· To work with local statutory, private and voluntary providers and users to develop and promote practice that is accessible and responsive to all sections of the local community, ensuring that servicesaretargetedtothemostvulnerablegroupsandindividualstosupportsocialinclusion.
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
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• To work according to national and local guidelines on immunisations
• To write and review agreed SOPS and ensure that HCT processes and procedures are followed by the Call & Recall Team to ensure that data is processed safely and accurately with the intention of meeting service key performance indicators.
• Use established processes to assess and monitor team and individual performance, resolving issues locally where possible but escalating when required.
• Efficiently lead the call and recall administrator team to ensure a seamless delivery of administrative services for HCT call and recall.
• Management will include handling rotas, roster, leave requests, sickness and all other aspects of team management, as required.
• To lead the team to work towards agreed objectives, which may change daily.
• Work closely with the Call and Recall Administration Manager and Clinical Lead, as required.
• To have conversations with parents/carer/individuals around vaccination and vaccination concerns.
• Keep an overview of the administration team’s work ensuring are accurate records are kept both on the Electronic Patient Record and the trackers.
• To liaise with the CSAIS teams when needed to ensure clinics are appropriately staffed.
• To assess immunisation histories and vaccinate at vaccination sessions.
• Provide support to CSAIS staff when manning call and recall clinics, especially as new programmes are introduced.
• To be a clinical expert in the vaccinations offered.
• To use own judgement to plan and organise work within the agreed priorities and timescales referring to the Call & Recall Team Clinical Lead for support and clarification when necessary.
• Maintain a high degree of professionalism, particularly when interfacing with the public, team members and other stakeholders.
• Oversee the development of the process of client and user satisfaction feedback to help evolve service provision.
• To collate and feedback data on the service with external stakeholders, including NHS England commissioners, as required.
• Identify opportunities for meaningful involvement of patients/clients and carers inrelation to the development of immunisations services.
• Fosteracultureofenquirythatissupportiveandfacilitative,encouragingcreativityand innovation.
• Maintain a culture of person-centred care within theservicearea.
• To promote and monitor safe and effectivepractice.
• To participate in audit, research projects and/or innovations following agreed policy andprotocol.
• Work collaboratively to achieve the serviceobjectives.
• Accept responsibility in discussion with Immunisation Clinical Team Lead for personaldevelopment.
• Participate in induction and training programme for new staff .
• Befinanciallyawareinordertomanagethe HCTresourcesappropriatelyandeffectively.
• BeresponsibleforensuringthatequipmentismaintainedinaccordancewithHCTpolicy.
• Maintain own professional and personal development in accordance with the code of conduct relating to your profession.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Interview date is 7th November 2024
This advert closes on Monday 4 Nov 2024
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