We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients who are on the Cancer care pathway. People are friendly here and there’s a real culture of kindness that makes the Cancer Directorate a special place to work.
You will be part of the administrative team who supports our Band 4 Pathway coordinators.
You’ll be a good team player, who’s organised and possess good interpersonal, written and verbal communication skills that allow you to handle calls in a professional, sensitive way, whilst recording information accurately. You will have the ability to multi-task and manage competing priorities. Customer service experience from a telephone or face to face role is desirable.
Your responsibilities will include dealing with queries from patients, updating patient records and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given. Once in the role we’ll give you opportunities to develop a your skills within the role and through cross-cover, that will equip you if you wish to progress within the NHS.
Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for assisting in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.
To be responsible for the provision of a supporting role to the Pathway Co-ordinator to help ensure the efficient running of the service.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To keep accurate up-to-date records on EPR and message boards.
To cross cover within the team for annual leave and sickness.
The post holder will be expected to have strong IT skills, be capable of using his/her own initiative, take responsibility for organising the workload, and enjoy working independently as well as a team member.
Interested? Then contact us for an informal chat to find out more:
Emma.Thomson@ouh.nhs.uk or Joanna.Dalton@ouh.nhs.uk
The successful candidate can also look forward to
· Generous annual leave entitlement – 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
· Flexible working (standard hours of work between 8.00 – 6.00 Mon – Fri no weekend or bank holiday working required)
· Working from Home options (on a rota basis, once fully trained)
· Modern working environment
· NHS discounts across varied businesses
· Continued professional development opportunities
.In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service.:
RESPONSIBILITIES:
1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service.
2. Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services.
3. Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
4. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
5. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.
6. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.
This advert closes on Monday 11 Nov 2024
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