About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $20.26 - $25.32. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work on site three days per week at Denver Human Services Castro (1200 N Federal Blvd, Denver, CO 80204). Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
DHS’s mission is “to partner with the community to protect those in harm’s way and help all people in need.” The DHS Child Welfare Division is a vital part of that mission as an active and supportive partner to our programs and direct service colleagues. In fulfilling this mission, we understand that the intersections of race and poverty have impacted the disproportionate representation of Black, Indigenous, and people of color (BIPOC) involvement and experience with our agency, the criminal justice system, homelessness, poverty, and poor health outcomes. We are committed to including in our work a strategic focus on equity, diversity, accessibility, and inclusion for all people.
The DHS Child Welfare Division is seeking an Operations Assistant to join our Adoption/Relative Guardianship Assistance Program (RGAP) unit. We are seeking a team player with strong interpersonal skills, including written and verbal communication, who demonstrates an ability to effectively engage DHS internal partners, adoptive parents/guardians, program professionals, and leaders to develop and monitor adoption/RGAP contractual agreements, thereby ensuring compliance with local, state, and federal guidance. Operations Assistants actively manage challenges and opportunities, ushering DHS contracts through all stages of their life cycle from conception to execution and archival statuses.
This Operations Assistant role will be assigned to multiple programs at once including adoption/RGAP assistance, Medicaid, Interstate Compact for Adoption Medicaid Assistance (ICAMA), and fingerprinting. The successful candidate will be expected to cultivate subject matter expertise in the assigned programs and divisions while also having the desire and flexibility to take on new assignments and projects as needed. Collaborating with programs and internal/external clients requires thoughtful engagement and critical thinking skills to discern optimal service delivery models in coordination and compliance with funding requirements as well as local, state, and federal guidance.
Generally, the Operations Assistant:
- Read and interpret contract language to understand terms and conditions of the contract, services provided and allowable costs
- Ensure compliance with Federal, State, and local fund rules and regulations
- Serve as subject matter expert on various federal and state financial rules and regulations
- Deliver exceptional customer service in support of internal and external partners
- Provides backup support for all members on the team
- Possess adaptability, coachability, and a teachable mindset
- Demonstrates proficiency in multitasking, a strong aptitude for adapting to new technologies and applications, and a willingness to learn and be coached
- Acts as a liaison by providing technical support and customer service to staff members, other city department/agencies, and the public while maintaining a working knowledge of relevant Child Welfare laws as well as DHS laws, regulations, policies, and procedures related to the operational area
- Assist in the development, implementation and update of policies and Standard Operating Procedures for the team
- Ability to multitask, adaptability to new technology and applications, coachable/trainable and teachable
- Evaluates and monitors new or existing procedures for effectiveness, outlines needed changes for improvements, and assists in the implementation of new and revised methods, procedures, or systems
- Trains employees on new procedures and other areas that are specific to the work area
- Performs other related duties as assigned
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
About You
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Ability to show empathy, listen, support, adapt, and have a solution focused mindset
- Positive, collaborative attitude, and shows respect for the views and contributions of other team members
- Proficiency in Microsoft Office Suite (Excel, Teams, Outlook, Word)
- Experience with Trails preferred but not required
- Experience evaluating contracts for compliance with standards driven by some combination of service, performance, and financial criteria
- Excellent reading and writing skills to understand and interpret technical material, contracts provisions, instructions, financial reports, graphs, rules, and regulations
- Adaptability to shifting priorities while maintaining the highest level of customer service and responsiveness
- Self-starter attitude with the ability to work both collaboratively and independently
- Superior critical thinking and problem-solving skills in addition to time management and project management skills
- An understanding of process improvement, and ability to convey and learn improvements
- Excellent oral and written communication skills
- Self-motivated with strong critical and analytical thinking skills
- Proven ability to maintain confidentiality and manage sensitive data and information
- Exceptional attention to detail, organizational skills, sense of urgency, and deductive reasoning
- Ability to provide training on policies and procedures
- Practiced in active listening and working cooperatively
Required Minimum Qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Three (3) years of clerical or technical operational support
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
Application Deadline
Please submit your application as soon as possible and no later than March 22nd at midnight to ensure consideration.
About Everything Else
Job Profile
CA0653 Operations Assistant
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$20.26 - $30.39
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.26 - $25.32 per hour.
Agency
Denver Human Services
Assessment Requirement
Microsoft Office 2010 Fundamentals
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
