Total 22 Others job vacancies in Cardiff, Cardiff, CF11 9AD

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

If you feel you can meet the challenges of working at the Cardiff & Vale University Health Board, and can live up to the very highest standards of service, wed like to hear from you. Successful applicants will be contacted and notified of interview dates & times. IMPORTANT Please apply on line - only on-line applications will be accepted. Do not delete the job from your account until you are certain you have not been short listed as this will prevent you from accessing any messages or important documents you may need to download. Only those candidates invited for interview will receive further communication. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. This position may be closed early if adequate applications are received. Please provide email addresses for referees where possible. At theCardiff & Vale University Health Board, we fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. Applications are welcome from anyone who meets the specific criteria of the post regardless of age, gender, disability, religion/ belief or sexual orientation. Benefits available to all employees include: Workplace Nurseries and a Pension Scheme. All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Applies specialist knowledge of Occupational Therapy across a range of procedures that are underpinned by theory, evidence based practice and continued professional development. Applies clinical reasoning and problem solving skills/techniques. Within an identified area, assumes professional autonomy, responsibility and accountability to implement Occupational Therapy to enable the service user to maximise function, promote independence, health and well-being. Works to the remit of professional role and responsibilities within a multi-disciplinary professional and multi-agency context. Prioritises workload and takes an increased responsibility for management of self and caseload Identifies and assesses of occupational needs/problems gathers information from a wide range of sources and analysis through observational interview and individual discussion; uses standardised and non-standardised assessment tools to identify occupational and functional needs in the areas of self-care, productivity and leisure; accurately records assessment method and outcome, professional judgement and decisions taken; from the results of the preliminary assessments and in consultation with the client, identifies the need for further assessment, appropriate intervention and/or negotiates with other services/agencies to meet additional care needs. Makes judgements/decisions and formulates specific management plans for meeting needs: based on the assessment results and through negotiation with the client, agrees the goals and priorities of intervention and the methods to be adopted in relation to self-care, productivity and leisure; understands and applies motivational principles to gain co-operation of others. Considers the range of interventions that are appropriate/feasible selects, develops and initiates individual occupational therapy interventions which could be utilised taking into account the unique and specific therapeutic needs of clients and carers; uses graded occupations as an essential aspect of the ongoing assessment and treatment. Monitors and evaluates the ongoing effectiveness of the occupational therapy intervention plan through a reflective model demonstrating:- knowledge to measure and reflect critically on practice skills in relation to analysis of outcomes. Applies fine motor skills to include high levels of dexterity and hand eye coordination e.g. use of fine tools relevant to cognitive/perceptual tests. Demonstrates the ability to accept the standards of others without prejudice and regardless of race, religion, politics, socio-economic background and lifestyle Demonstrates attitudes that ensure the expressed needs and choices of clients and carers become the focus of the care management process. COMMUNICATION Effectively reports information regarding condition and functional performance with members of the Occupational Therapy and multidisciplinary teams, client, carers and families on an individual and/or group basis. Ensures that accurate and up to date records are maintained and reviewed as per professional and legal requirements. Demonstrates the ability to be proactive and contribute to the debate of professional issues. Demonstrates IT skills in order to produce reports and set up appropriate spreadsheets and databases. MANAGEMENT Takes a role in supervisory management including responsibilities for management of department. Critically appraises the impact of Occupational Therapy in a variety of settings and makes recommendations for any changes to the Occupational Therapy service delivery through the management structure. Responsible for maintaining stock, advising on resources to carry out the job, including the responsible management of petty cash and patient valuables. QUALITY AND SAFETY Delivers a comprehensive Occupational Therapy service using the established theories, models, frameworks and concepts of occupational therapy and the current evidence underpinning practice at all levels national/European considers appropriate legislation affecting health and social care e.g. National Service Frameworks (NSF) and cultural diversity within the community. professional works to the Professions Code of Ethics and Professional Conduct, and to the Statement of Conduct of the Occupational Therapists Board and Standards of Practice including organisational- demonstrates an understanding of specific policies/protocols. departmental works to specific departmental protocols and policies. Contributes to the Directorate and Occupational Therapy Service Clinical Governance arrangements and quality agenda Develops a credible and professional contribution to the organisation by engaging in personal development planning and continuing professional development. Participates in clinical audit procedures, interprets the outcomes and relates to the practice of occupational therapy as part of the uni and inter-professional evaluative process. Demonstrates the ability to effectively appraise literature and to identify research methodologies and apply statistical information and other data to inform an evidence base for practice. Participates in the collection and interpretation of statistics in relation to performance reporting. Shares acquired knowledge and skills with others using various teaching and presentational skills and methods e.g. PowerPoint. Contributes to the development of standards and outcome measurement for good practice. BIO-PSYCHOSOCIAL On a daily basis, demonstrates the ability to maintain high levels of concentration, alertness and awareness in unpredictable environments and clinical settings to include lone worker situations in the community. Demonstrates an ability to emotionally adapt and adopt an empathetic approach to distressing circumstances e.g. profound disability, death, bereavement and information from traumatised clients. Demonstrates the abilities to deal appropriately with adverse environmental conditions (such as when undertaking home visits, e.g. cold, damp, infestation, etc.) and unavoidable hazards (e.g. aggressive behavior of patients or carers) with due regard for responsibilities under the Health & Safety at Work Act.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Medication Review and Optimisation: To respond to reception queries to amend prescriptions, reauthorise repeats, clarify doses, clarify products, give appropriate alternatives when availability issues occur To discuss specific patient and prescribing issues (e.g. complicated regimes/polypharmacy, compliance difficulties, multiple adverse effects, medication reduction regimes) with other clinicians as necessary Face-to-face clinics: to identify patients in need of medication review and develop he system of patient invitation with the admin team, and see patients face-to-face for medication reviews and to discuss specific issues, such as those described in the previous point To discuss medication issues with patients as needed and appropriate by telephone, e.g. adverse effects/interactions, overdose/inadvertent ingestion, OTC remedies, queries from reception, queries from care homes Prescribing Pharmacists will also complete DTA forms for District Nurses Medicines Reconciliation: Working alongside the Pharmacy Technician: To review secondary care requests for new medication (as communicated by discharge summaries, outpatient letters, etc.) and raise any queries with the relevant GP, and discuss how to respond when inappropriate prescribing requests arise. To review and continue repeat medications for new patients who have just registered with the practice, and suggest GP medication review where appropriate. Medicines Information/Education: To monitor and inform colleagues as relevant about ongoing prescribing issues, e.g. new guidelines (national and local), new products being requested by secondary care, manufacturing and supply problems, new prescribing restrictions or contradictions, and individual and systematic errors made by colleagues To advise on cost effective prescribing and prescribing budget issues Prescribing Systems and Policies: To liaise with reception, admin and clinical staff in discussing, developing, and implementing medicines management systems in the practice To work with the GPs (especially the Clinical Lead) and Practice Management to review, develop and implement prescribing policies and strategies for the whole practice To suggest and design audits in relation to prescribing targets, implementation of locality policies and the Quality Outcomes Framework (QOF) To work with the GPs, Practice Management, and Data Team on choosing and delivering targets for the local Prescribing Quality Scheme (PQS) To monitor the practices prescribing performance (via the CCG prescribing dashboard, progress on the PQS, ePACT, etc.), and suggest changes to practice prescribing as appropriate Chronic Disease Medicines Management: According to experience and training, this may include: Annual Asthma reviews with patients Hypertension (lifestyle advice and medication initiation and optimisation) Diabetes, with referral to GP/Community Diabetes Nurse CHD (medicines optimisation, with referral to GP where necessary) Depression reviews Heart failure Liaison with community and hospital pharmacies: To support and advise practice teams when needed Communicate updates and changes in practice policy Liaise when medicine availability issues occur Prescribing: Having achieved the Independent Prescriber qualification: To undertake where appropriate and within clinical competency To keep clinical competency up to date and inform others of changes (the reception team and other clinical colleagues) To sign Patient Specific Directions and GR as appropriate To pass prescribing tasks to an alternative clinician if without area of competency Teaching/Training: We are a training practice, and often have learners (GP trainees, medical students and Parenteral Nutrition trainees) sat in on consultations and occasionally having tutorials one-to-one. The practice Pharmacist will sometimes be asked to participate in the education of trainees in these settings Confidentiality: In the performance of duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information requested by individual members will be collated and authorised through formal channels. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Equality and Diversity: The post-holder will support the Equality, Diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice/Consortium procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including talking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess their own performance and take accountability for their own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other practices to meet patients needs Effectively manage their own time, workload and resources Communication: The post-holder should organise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work

PARTS SUPERVISOR

Parts Supervisor job details
Basic Salary: Up to £36,000 pa
Working Hours: 45h week: Monday to Friday - 07:30 to 17:00
Location: Cardiff


Responsibilities of a Parts Supervisor
·Supervision of parts department, staff and workload
·Interpret customer needs and supply goods as requested by thorough knowledge of parts catalogue.
·The post-holder will have responsibility for increasing parts sales, by informing customers of our products and implementing terms of business, within agreed discount ranges, working to sales targets
·Produce stock level reports and initiate action where necessary to ensure stock levels are maintained and queries resolved, within agreed time scales
·Order parts in line with operational needs and ensuring suppliers provide delivery in a timely manner.
·Check incoming stock against delivery notes and store stock in correct location, updating computer with goods received.
·Ensure delivery and collection of parts as required.
·Ensure that all outgoing stock, whether returns to suppliers or deliveries to customers, are checked, packaged and documented correctly.
·Ensure adequate stock control is maintained and manage stock take within agreed time scales.
·Advise customers about their parts requirements, best suited to their needs, maintaining a professional and friendly approach.
·Ensure that trading terms are adhered to at all times.
·Invoice all parts supply in a timely and accurate manner, ensuring order numbers are obtained where needed
·Manage warranty and old unit stock returns.
·Establishing where Vehicle Off Road (VOR) orders are essential within authority limits.
·Assist with other duties as and when required.
·Ensure all Health & Safety legislation and housekeeping standards are maintained at all times.

If you have Parts Supervisor experience, excellent customer service skills, a good work ethic and full UK drivers licence then please contact Luis at AutoSkills UK and quote reference number: 49790

Auto Skills UK is recognized as the leading provider of Permanent and Temporary staffing solutions, from productive trades to senior management and are always looking for candidates within the Commercial Vehicle industry.

PARTS ADVISOR

Parts Advisor job details
Basic Salary: Up to £30,000pa depending on experience
Working Hours: 45h per Week - Monday to Friday : Week 1- 07:00 to 16:30 / Week 2 - 08:00 to 17:30
Alternate Saturday: 07:00 to 12:00
Location: Cardiff


An experienced Parts Advisor with commercial experience is required for full time permanent vacancy.
Responsibilities of a Parts Advisor
·Ensure that incoming inventory is stocked in the correct location.
·Meet and assist the customer in a courteous and professional manner providing them with the information they need.
·Maintain the parts department in a clean and organized manner.
·Accurately price parts and accessories using the proper pricing source and keep the computer system up to date.
·Informing customers of any current specials.
·Demonstrates behaviours consistent with the Company's Values in all interactions with customers, co-workers and vendors.

If you have Parts Advisor experience, excellent customer service skills, a good work ethic and full UK drivers licence then please contact Luis at AutoSkills UK and quote reference number:49789

Auto Skills UK is recognized as the leading provider of Permanent and Temporary staffing solutions, from productive trades to senior management and are always looking for candidates within the Commercial Vehicle industry.

Prospero Teaching are looking for Primary Supply Teachers to work in local schools in Abergavenny and the surrounding areas starting as soon as possible.

We work with a range of Primary Schools; from small village schools to large three-form entry schools. We cover classes from Reception through to Year 6. We are looking for teachers who have strong behaviour management skills and are passionate about teaching.

The position is open to both newly qualified teachers and experienced teachers. Some contracts may be extended from day-to-day bookings to longer-term cover.

CONTRACT DETAILS

Location - Various across Cardiff and surrounding areas
Position - Primary Supply Teacher
Type of work - Supply teaching
Start date - ASAP
Duration / Likely Duration - Day to day bookings
Contract type - Temporary
Full time/part-time - Both
Minimum rate of pay - Minimum £158 per day for qualified teachers
Hours - 8:30 am - 4pm (full day)

EXPERIENCE, TRAINING AND QUALIFICATIONS
- QTS, QTLS, PGCE, EYTS or equivalent
- Previous experience working in a UK school
- Up to date Safeguarding training issued in the last year

TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST:
- Hold Right to Work in the UK
- Hold an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application
- Provide two professional child related references

OTHER

If you would like to be considered for this role, please apply with a copy of your up-to-date CV. Unfortunately, only shortlisted candidates will be contacted.

Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Teaching in order to fill this vacancy.

Prospero Teaching are able to offer the successful candidate:

Free, accredited continued professional development courses including safeguarding and behaviour management
In-house Training and Development Team

Additionally, if you have a friend or colleague who you think would be interested in this role then please refer them to us and you could earn £150 from our Refer a Friend scheme.

Quality Assurance and Contract Monitoring Officer needed in Cardiff Paying £19.81 per hr ref 1406384

Full time hours on a temporary basis

The Children’s Services Commissioning Team within Cardiff Council are responsible for the delivery of externally commissioned services to children, young people and their families known to, or involved with Cardiff Children’s Services. The service is committed to working with and developing the market to increase the quantity and quality of services available to Cardiff Children, Young People, and their families within the Cardiff area. The Children’s Services Commissioning Strategy: Right Home, Right Support and Children’s Services Directorate Strategy, Delivering Excellent Outcomes in Children’s Services provides the basis for the activity we are undertaking. The Cardiff, Children’s Services Commissioning Team wish to appoint a Quality Assurance and Contract Monitoring Officer work within the Children’s Services commissioning function in Cardiff Council. This is an exciting opportunity to enhance how Children’s Services work with local providers, the wider market, stakeholders, and external agencies ensuring quality of provision and identifying opportunities for improvement in the services available to our children, young people and their families. The role will be integral in strengthening and maintaining the relationships with providers, understanding the pressures within the sector and supporting them to meet the current and changing needs of our children, young people and their families and will be crucial in the delivery of cost effective and high-quality outcomes. We wish to appoint an individual who can demonstrate effective analytical, communication and engagement skills. Experience of commissioning, procurement and contract monitoring and management, preferably in the public sector, is an essential requirement of this post. This is a hybrid role with requirements to attend the office and visit sites to do inspections so the ability to travel around Cardiff if essential.

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Business Account Executive

Salary banding: £25,500 to £28,000

Location: Cardiff (Remote working on a Friday)

Contract: Full-time, permanent.

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

As a Business Account Executive at Itec, you will be responsible for establishing, building, and nurturing long-term business relationships that generate new apprenticeship starts with both new and existing clients. Your primary goal is to enable Itec to achieve monthly profiled apprenticeship start targets. Additionally, you will actively sell and endorse all Itec services across all contracts, driving business growth, and ensuring client satisfaction.

Your impact

Responsible for generating Apprenticeship starts with new and existing clients through various sales activities, including sales visits, appointments, presentations, networking, mail shot activities, telephone sales, cold calling and following up on leads.
Work with the Business Account Manager to formulate account plans for designated clients within designated client portfolio including targets for customer satisfaction, retention, and future sales growth.
Take full ownership of the client from lead generation, managing the creation of the solution, through to apprentice start and development into key account management to ensure our approach drives maximum opportunities from the client.
Responsible for achieving business profile requirements and sales targets in line with contractual requirements and key performance indicators.
Accountable for dealing with speculative calls, new enquiries, aftercare and client service calls in a timely and professional manner.
Responsible for working and supporting clients in planning their recruitment and training strategy, including planning and manage enrolment, launch events and Induction.
Responsible for liaising with on-boarding team to retain overall responsibility for ensuring all paperwork requirements for sign up of apprentices is completed, fully compliant and manages an effective start to generate income.
What are we looking for?

Essential

Experience of working in a target driven commercial environment
Sales Experience
Tele-sales experience
Networking skills
Presentation and report writing
Experience within client relationships management / customer service / sales.
Full driving licence with use of own vehicle
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a bonus scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

Join our dynamic team and apply today to showcase your sales skills, make a meaningful impact, and grow professionally!

Proud member of the Disability Confident employer scheme

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme