Total 1,368 technical support engineer job vacancies in D09 Cairnhill, Orchard, River Valley

Key Responsibilities

● Frontline IT Support: Act as the initial point of contact for all IT-related inquiries, handling support requests through phone, email, and ticketing systems.

● Problem Identification and Resolution: Perform troubleshooting for a variety of IT issues, including:

○ Hardware: Laptops, PCs, mobile devices, printers, headsets, desk phones, and conference speakers (e.g., Jabra, Poly).

○ Software/Applications:

■ Security tools (e.g., Zscaler, CrowdStrike)

■ Windows OS (Windows 10/11) and Microsoft 365

■ Finance applications (e.g., SAP client)

■ Printer software (internal and remote setups)

■ Productivity tools (e.g., Thinkcell, S&P CIQ, Quantiwise)

■ Communication and web conferencing products (e.g., Teams, Zoom)

■ VMWare VDI environment

● Service Requests: Handle service requests, including:

○ Triage issues and escalate when necessary

○ Open and manage cases with external vendors, such as Microsoft Engineers

○ Ensure timely follow-up and updates to users, maintaining a response time SLA of 15 minutes

● User Account Management: Address account-related issues (e.g., login issues, password resets, password expiry) and ensure timely resolution.

● Software Maintenance: Maintain, update, and patch software to ensure applications remain functional and up-to-date.

● Documentation: Develop and update user manuals, instructional documents, and guidelines for end-users.

● IT Asset Management: Track, update, and report on IT assets for audit and budget purposes.

Skills and Requirements:

● Strong Communication Skills: Excellent spoken and written proficiency in English, with clear, customer-oriented communication.

● Customer-Focused Attitude: Demonstrates a service-oriented approach, with patience and attentiveness to user needs.

● Technical Proficiency: Solid understanding of computer systems, basic networking, mobile devices, remote support tools, and web conferencing products.

● Experience: Proven experience in a help desk or technical support role, preferably in a finance industry environment.

● Sense of Urgency and Ownership: Proactively takes ownership of incoming requests, striving for first-time resolution and high user satisfaction.

● Adaptability: Willingness to work on a shift rotation and adapt to changing support needs.

Company Overview:

Global Tax Free Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as s sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services to tourists.

Specialists in tax refund services, Global Tax Free offers:

· Tax(GST) Refund Services for tourists and merchants

· Central Refund Counter

· Marketing Services

· Market Intelligence

Join our pioneering team at the forefront of technology. We are committed to innovation, creativity, and excellence in the tech industry. Our culture fosters growth and collaboration, empowering every team member to contribute to our success.

Role Overview:

We are seeking an IT Support Engineer who is adept at managing and maintaining our technical infrastructure and also possesses a keen sense of adventure and flexibility. Your role will extend beyond the confines of our office, taking you to data centers, airport airside operations, and retail locations. You will ensure the seamless operation of our IT assets, troubleshoot complex issues, and implement robust security measures. You will also oversee network security measures, including penetration testing and network vulnerability scanning, to make sure our technical infrastructure supports all locations with appropriate compliance.

Key Responsibilities:

· Maintains, configures, and ensures the reliable operation of computer systems, peripherals, POS devices, and network servers.

· Handles the installation and upgrade of computer components, POS devices, and software.

· Addresses hardware and software errors, prioritize problems, and mitigate the impact of IT issues.

· Drafts technical specifications for planning and executing regular IT infrastructure upgrades and update patches.

· Leads efforts in desktop and helpdesk support to minimize disruptions.

· Coordinates IT audits ensuring compliance with relevant regulations and standards, and addressing any audit findings promptly.

· Visits data center, retail outlets, and the airport and provide on-site technical support, ensuring the stability and security of IT operations across all locations.

Minimum Qualifications:

· Diploma or ITE in Information Technology, Computer Science, or related fields.

· At least 2 years of hands-on experience in IT infrastructure support.

· Certifications in relevant tech areas (e.g., Cisco CCNA) will be desirable.

· Proficient in hardware, software, and networking systems.

· Exceptional troubleshooting and problem-solving skills.

· An adventurous spirit ready for the demands of fieldwork across diverse locations.

· Good to have hands-on/technical knowledge of:

Network technologies, like Fortinet, Cisco switches, routers. LAN/WAN, subnets, firewalls, VLAN's, and VPN.

· Proficiency in Korean is a plus

Why Join Us?

· Dynamic and innovative workplace culture.

· Opportunities for growth and learning.

· Corporate direction with continuous growth and vision.

We are on the lookout for dynamic individuals passionate about technology and ready to go the extra mile. If you thrive in a fast-paced environment and are eager to make a significant impact, we would love to hear from you.

Job description

Our esteemed client is looking for a Application Support Engineer to help with the following key responsibilities:

• Troubleshoot, diagnose and resolve application-related issues within SLA
• Collaborate with others including developers and the infrastructure team to resolve complex issues and to implement long-term solutions
• Report status and progress of open incident tickets to technical lead on a regular basis
• Participate in enhancement of the applications (including documentation and testing)
• Support annual industry testing, regulatory requirements testing, in test and production environments
• Perform standby duty (24x7) on rotational basis

Requirements

• Bachelor's degree in computer science engineering or its equivalent
• Minimum 3 years of Java, J2EE Software Programming skills
• Basic understanding of Solaris and/or Linux OS such as RHEL is required
• ·Analytical with strong problem-solving skills
• Strong communication and stakeholder management skills
• Ability to work under pressure and in fast-paced environment

Job Summary: We are seeking a dedicated Field Support Technician to provide technical support, troubleshooting, and maintenance for a range of products, including networking, PBX systems, and cloud applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both on-site and remote support, ensuring smooth system operations for our clients. Willingness to learn new technologies, work overtime, and travel as needed is essential.

Key Responsibilities:

• Provide on-site and remote technical support, installation, troubleshooting, and maintenance services for networking, IPBX, and related systems.
• Diagnose and resolve technical issues related to networking, cloud applications, and telecommunications systems.
• Collaborate with internal teams and third-party vendors for integration, testing, and deployment of new products and releases.
• Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
• Maintain accurate documentation of customer interactions, issues, and resolutions.
• Participate in testing and deployment of new hardware and software releases.
• Be prepared to work overtime during project deployments or emergencies and travel overseas for training or projects.

Key Qualifications:

• Diploma/Degree in Telecommunications, Electrical, Computer Science, or related field.
• Experience in networking, telecommunications, or PBX systems is highly preferred.
• Strong communication skills with the ability to collaborate and work within a team
• Ability to learn and adapt to new technologies in a fast-paced environment.
• Good documentation skills and attention to detail.
• Willingness to travel and work beyond regular hours when required

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W

Responsibilities

• Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
• Perform first level support to troubleshoot and solve technical issues
• Perform L2 and L3 escalations if necessary and required
• Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
• For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
• Interface with other maintenance vendors (vendor management) for problem reporting and resolution
• Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
• To be responsible for accurate record keeping, tracking and processing of all documents related to IT
• Any other ad-hoc duties assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• To plan and implement maintenance schedule for building maintenance, M&E plants and equipment.
• Supervise all M&E works carried out by term and ad-hoc contractors, including tenant's fitting out contractors.
• Monitor, direct and ensure that all contracted works comply with specifications and statutory requirement.
• Conduct inspection of building to ensure compliance with all safety (including fire-safety) regulations and procedures.
• Conduct regular inspections of all M&E plants and air-conditioning equipment and establish appropriate follow-up actions.
• Ensure technicians complete daily routine works, in accordance with checklist and SOP and provide guidance as a mentor.
• Establish, maintain good rapport with tenants and attend to their complaints.
• Attend to all emergency situations.
• Responsible for the preventive maintenance of equipment and ensure that the records are kept up to date for periodic review.
• Any other duties assigned by superiors from time to time.

Requirements:

• ITE /Diploma in a related field.
• At least 5 years related experience as a Senior Technician or Supervisor.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

The Team

Our Building Services team’s mission is to play a key role in making buildings more energy efficient, sustainable, cost effective and safe to build and operate. We pride ourselves on our exemplary track record of designing innovative and sustainable mechanical and electrical solutions, that minimise the use of natural resources.

Our global Building Services team are a source of world leading expertise – and offer a pro-active and collaborative approach to skill development, and professional excellence.

This is an excellent opportunity for an experienced and client focused Electrical Engineering expert and lead to join our growing team in Singapore.

The Role

This is an excellent opportunity for a Electrical Engineering Technical expert and lead to join our diverse team in Singapore.

As part of the Senior Team and under our Partner/Director, the Associate Director will take responsibility for the operational delivery of projects, the management of project teams, the management of client relationships and the line management of teams as well as to play a leading role in ensuring the successful delivery of innovative design solutions for some of the exciting building projects in Singapore and around the region.

Working across a variety of sectors such as Critical Systems, Education, Commercial and Retail, you will manage and control financial aspects of projects and work closely with colleagues of various disciplines to manage the delivery of technically excellent, profitable projects.

You will be an expert in design and Engineering within your discipline and across Building Services and be part of a global skills community for sharing knowledge, projects and your specific expertise.

You will develop new and nurture existing outstanding client relationships and ensure repeat business as well as use your wealth of expertise and determination to manage, motivate and lead our group of multi-disciplinary engineers.

The Skills

A Chartered Engineer or a Registered Professional Engineer with the PEB in Singapore, educated to degree level in Electrical or Building Services Engineering, you have gained vast experience within a building services context. You also possess a strong understanding of low energy design and have proven your technical expertise in the relevant design software.

In your most recent position, you would have consistently demonstrated your ability to manage multiple large-scale projects and teams to deliver to, and exceed client expectations, and crucially you have a passion for creative and intuitive design.Having critical systems/data center projects experiences will be advantageous.

Given the collaborative and client focused nature of this role, excellent communication and project management skills are essential. Regional or international experience would be an added advantage.

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.

• Convertible and Extendable position
• Up to $700 incentives to earn from
• Annual Leave - Starting from 13 days
• No Experience Welcome to try
• Extremely Large US MNC

Job Scope:

-Designing, developing and making new implementation for the manufacturing processes and production line layout

-Defining, maintaining and optimizing on the necessary production standard

-Evaluating performance level and supporting digitalization and initiatives

-Other adhoc assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to apply5@talentvis.com

EA License No: 04C3537

EA Personnel No: R23117142

EA Personnel Name: Estele Chai

Our client, a luxury Jewelry company, is looking to hire two Retail Support Assistants to strengthen our backend operations. The ideal candidates will be responsible for various administrative tasks and quality control functions. Key responsibilities include:

• Performing administrative duties related to logistics, inventory management, and arrangement of diamonds.
• Updating and maintaining Excel spreadsheets.
• Carrying out ad hoc assignments as directed by the team leader.
• Executing general office duties to support day-to-day operations.
• Handling laser engraving tasks, with training provided by us.
• Assisting in-store operations, including client servicing for repairs and collections.
• Conducting quality checks on jewelry to ensure proper setting and polishing.
• Inspecting diamond melees for quality assurance.

Key Attributes Required:

1. Attention to Detail: The candidate must demonstrate meticulousness and strong observational skills to uphold our high-quality standards.
2. Good Eyesight: Excellent vision is essential for inspecting intricate details in jewelry pieces.
3. Communication Skills: Fluency in language is required;
4. Administrative Efficiency: The role involves managing basic administrative functions, including order tracking, repair scheduling, and client collections.
5. Presentable and Professional: They will interact with clients during collections, repairs, and cleaning services.
6. Client-Focused: Providing exceptional customer service to handle inquiries and requests in a timely and professional manner is crucial.
7. Willingness to Learn Engraving: Candidates must be open to receiving training in ring engraving.

Job Specifications:

• Work Schedule: 6-day work week with mandatory weekend shifts; days off will be on weekdays.
• Hours: 9:30 AM - 8 PM (Monday to Saturday) and 9:30 AM - 7 PM (Sunday).
• Salary: $2,800 - $3,200 + AWS + VB

Prior experience in a similar administrative or quality control role is preferred but not mandatory as we will provide full training and guidance.

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

• Performing administrative duties related to logistics, inventory management, and arrangement of diamonds.
• Updating and maintaining Excel spreadsheets.
• Carrying out ad hoc assignments as directed by the team leader.
• Executing general office duties to support day-to-day operations.
• Handling laser engraving tasks, with training provided by us.
• Assisting in-store operations, including client servicing for repairs and collections.
• Conducting quality checks on jewelry to ensure proper setting and polishing.
• Inspecting diamond melees for quality assurance.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: elsa@recruitexpress.com.sg

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job scope:

• Immerse in hands-on experience in private wealth management
• Client onboarding and account maintenance
• Learn about investing and asset classes via comprehensive training programs
• Specialize in financial products including bonds, funds, structured products and OTC derivatives
• Become proficient in product management and client engagement

Responsibilities:

• Complete training modules on investing and financial products
• Support Sales on day-to-day tasks including; Client enquires, Account opeing and review, Complete relevant documentation requirements, Pre-Trade, Trade and Post-Trade process, Complete relevant documentation requirements
• Support the Products team on day-to-day engagement and operation including; product design and pricing,product lifecycle management, product performance and portfolio review, product due diligence (back up)
• Participate in Products team ad-hoc projects

Requirements:

• Degree or Diploma holder
• Major in Finance, STEM (Science, Technology, Engineering, Mathematics) or Accounting is a plus
• 1-2 years of relevant experience
• Strong analytical skills and attention to detail
• A passion for financial markets, investment strategies, and client service
• Effective communication and interpersonal skills
• Fluency in English and Chinese (Mandarin or Cantonese) is required for effective communication with clients

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

An opportunity has arisen for a Technical Delivery Manager to join our company. You will manage and be responsible for the development, quality and timely delivery of projects. You are adept at managing teams, providing strong leadership and steering members towards meeting critical project delivery milestones. If you enjoy building strong teams with a focus on delivery efficiency and quality, this is a great opportunity for you to be involved in a key area of strategic importance.

Key Responsibilities

• Responsible for each project phase of requirement validation, technical design, development, testing, launch and maintenance.
• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan, manage and be accountable for implementation timeline, from inception to delivery and launch.
• Establish objectives and schedule project milestones toward full project implementation.
• Plan, monitor and manage risks/issues related to technical application delivery and toprovide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and systemanalysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional andtechnical requirements
• Creates and executes development plans and revises as appropriate to meet changingneeds and requirements and delivers high quality services to our clients.
• Provide input to functional design and architecture, track and resolve escalated technicalissues during build and test phases.
• Monitor progress, highlight issues encountered, flag potential roadblocks early, mitigate risksand manage issues appropriately.
• Stay on top of delivery efficiency and unblock any impediments for the technical delivery forthe team
• Manage resource utilisation and project costs to ensure profitability, ensure that financialimpact is considered at each stage and adhere to financial guidelines
• Initiate and implement best practices and processes to drive innovation, improveproductivity and efficiency.
• Coordinate multiple workstreams and reconcile the dependencies among them.
• Ensure that deliverables are to agreed configuration, methodology and quality standards.
• Responsible for project documentation, including but not limited to technical and systemrequirements.
• Function effectively as the single-point interface between delivery team and internal/externalstakeholders, interface with client and manage expectations
• Coach, motivate and drive the delivery team with technical leadership and vision.

Prerequisites

• Minimum 10 years software industry experience.
• Must have experience in the banking domain.
• Strong in-depth understanding of and experience in full SDLC and Agile standards andpolicies, solution architecture and design.
• Experience and knowledge of the latest Java tech stack like Springboot, Microservices,etc.
• Substantial expertise in full stack development technologies, tools, design solutioning andfamiliarity with Agile methodologies.
• A good ideology for managing maintainable, scalable and cross-browser code across largesites.
• Extensive background in developing and delivering complex projects with cleardelivery management objectives throughout the lifecycle.
• Project planning, progress monitoring and milestone control skills.
• Possess strong experience in mobilising a delivery team, scoping and planning activities,transitions from workstream into delivery, and following through the full product lifecycle
• Strong leadership and client management skills with good organisational ability.
• Highly effective communication ability to lead and facilitate discussions across all tiers,including functions like architecture, technical specialists, business analysis, team leaders, client management

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences, and mentor-mentee program

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Responsibilities:

1. Set up and configure PCs and laptops for users.
2. Install software and assist with mobile device configurations for Outlook and Microsoft Teams.
3. Troubleshoot and resolve hardware and software issues for users onsite and remotely.
4. Perform preventive maintenance for office and shop floor PCs, including CMM systems.
5. Manage patching and Windows updates using Ivanti for all devices.
6. Collaborate with vendors to resolve IT hardware and software issues.
7. Maintain IT inventory and documentation for installations and network setups.
8. Handle Active Directory management and assist with urgent IT tasks as needed.

Other Information

• Proficient in Office 365 and MFA applications.
• Strong communication skills, both technical and user-friendly.
• Self-motivated with a focus on detail and customer service.
• Effective project management and problem-solving abilities.
• Team player, able to thrive in fast-paced environments.
• Previous experience in customer support.
• Diploma in Information Technology and 2-3 years in Level 1 & 2 technical support.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to apply57@talentvis.com or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800