Total 674 technical support engineer job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

Responsibilities:

• Provide first-line support for technical issues via phone, email, or in-person.
• Diagnose and resolve hardware, software, and networking problems.
• Install, configure, and maintain operating systems, applications, and hardware.
• Monitor and maintain IT infrastructure, ensuring optimal performance and security.
• Assist in the setup and deployment of new hardware and software.
• Create and maintain documentation for processes, procedures, and troubleshooting steps.
• Collaborate with other IT team members to improve processes and resolve complex issues.
• Provide training and support to end-users on new technologies and tools.
• Any ad-hoc matter assigned by superior.

Requirements:

• Diploma in Information Technology, Computer Science, or a relate field and above.
• At least 2 years of proven experience in IT support or a similar role.
• Experience in system engineering, IT support, or a related role are advantageous.
• Basic knowledge of operating systems (Windows 10, 11 & Server) and office productivity software.
• Basic networking fundamentals.
• Experience with remote support tools and ticketing systems.
• Understanding of security principles and practices.
• Proficient in MS Office such as PowerPoint, Excel, Words etc

1. Provide technical support to business opportunities.

2. Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.

3. Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.

4. With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.

5. Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;

6. Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.

7. Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.

8. Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.

9. In charge of Planning and Implementation of Customer/User Training

Responsibilities:

1. Responsible for technical support;

2. Write product solutions and responsible for inquires of technical parts of related products.

Requirements:

1. At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.

2. At least 1 year experience of technical support in IT/CCTV/telecom related industry;

3. Good communication skills and sense of customer-focus, fluent in English and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Job Summary

The Water Treatment Marketing Support Engineer will provide technical support to the marketing team, focusing on membrane filtration technologies and water treatment solutions. This role involves collaborating with sales teams, customers, and engineering departments to effectively communicate product benefits, conduct market research, and support business development initiatives.

Key Responsibilities

1. Technical Support: Provide in-depth technical knowledge of water treatment processes, particularly membrane technologies (e.g., Nano Filtration, Reverse Osmosis) to assist the marketing and sales teams.
2. System Design: Develop and optimize designs for membrane filtration systems, including Nano Filtration and Reverse Osmosis technologies.
3. Water Quality Assessment: Analyse raw water quality data to determine treatment requirements and evaluate the effectiveness of membrane technologies.
4. Membrane Selection: Evaluate and select appropriate membranes based on performance specifications and project requirements.
5. Process Optimization: Identify opportunities to enhance system efficiency and increase water recovery rates.
6. Troubleshooting: Support operational teams in diagnosing issues related to membrane fouling, scaling, and maintenance.
7. Documentation: Maintain accurate records of system performance, maintenance activities, and compliance with quality standards.
8. Customer Engagement: Engage with customers to understand their requirements and provide tailored solutions that meet their specific water treatment challenges.
9. Training and Education: Develop training materials and conduct workshops for internal teams and customers on product features, benefits, and applications.
10. Marketing Materials: Contribute to the creation of marketing collateral such as brochures, case studies, and technical papers that highlight product advantages and applications.
11. Feedback Loop: Gather customer feedback on products and services to inform future product development and marketing strategies.

Qualifications

1. Diploma, equivalent or higher, with a major in Chemical Engineering, Environmental Engineering, Water Resource Management, or a related field.
2. Knowledge of design and visualization software such as AutoCAD is a plus.
3. Experience: Minimum of 3 years of experience in water treatment processes or related fields with a focus on membrane technologies.
4. Communication Skills: Excellent verbal and written communication skills for interacting with technical teams, customers, and stakeholders.
5. Presentation Skills: Ability to present complex technical information clearly and effectively to diverse audiences.
6. Bilingual in English and Chinese is required.
7. Technical Skills:

6.1. Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).

6.2. Familiarity with water quality parameters and analytical methods.

6.3. Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. Proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$3200 – S$ 4200.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resume along with a cover letter detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward above required document and indicating earliest availability / notice period required, current and expected salary via email to: sghr@sgbom.com

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City/PUB Water Exchange

Job Description:

1. Project Management:

• Lead and manage technical projects from inception to completion.

• Create project plans, timelines, and allocate resources.

• Ensure project milestones are achieved on time and within budget.

• Conduct regular project reviews and report on project progress to stakeholders.

2. Team Leadership:

• Supervise, mentor, and guide a team of engineers, developers, or IT professionals.

• Set goals, conduct performance evaluations, and provide feedback to team members.

• Foster a positive work environment and encourage continuous learning and development within the team.

3. Technical Strategy & Execution:

• Define and implement the technical strategy that aligns with the company’s goals.

• Make key technical decisions, such as technology stack selection, system architecture, and processes.

• Stay updated with the latest technological advancements and assess their impact on current operations.

4. Collaboration & Communication:

• Work closely with cross-functional teams (e.g., Product, Sales, Marketing, and Operations) to ensure alignment on business goals.

• Communicate technical concepts and strategies clearly to both technical and non-technical stakeholders.

• Ensure that customer needs are understood and translated into technical solutions.

5. Quality Assurance:

• Establish and maintain high standards for software quality and technical performance.

• Implement and monitor key performance indicators (KPIs) to measure project success.

• Ensure adherence to security protocols, data privacy, and compliance standards.

6. Vendor and Resource Management:

• Manage relationships with external vendors, contractors, and consultants.

• Oversee procurement of software, hardware, and other technical resources.

• Ensure cost-effective and efficient utilization of technology resources.

7. Problem Solving & Risk Management:

• Identify technical challenges and propose solutions to overcome them.

• Manage risks and develop contingency plans to ensure smooth project execution.

Job Requirements:

1. Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Master’s degree

2. Experience:

• 10+ years of experience in a technical role (e.g., software engineer, systems architect).

• 5+ years of experience in a management or leadership position.

• Proven experience in managing technical teams and complex projects.

3. Technical Skills:

• Deep knowledge of relevant technologies, such as programming languages (e.g., Python, Java), frameworks, cloud services (AWS, Azure), and databases.

• Strong understanding of system architecture, software development lifecycle (SDLC), and agile methodologies.

• Familiarity with DevOps practices and tools (CI/CD pipelines, version control).

4. Leadership & Management Skills:

• Strong leadership abilities with a proven ability to inspire and motivate a team.

• Excellent problem-solving skills and the ability to make sound decisions under pressure.

• Ability to manage multiple priorities and navigate tight deadlines.

5. Soft Skills:

• Exceptional communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to collaborate effectively with both technical and non-technical stakeholders.

6. Certifications (Optional but Preferred):

• Project Management Professional (PMP) certification.

• Agile or Scrum certifications.

• Relevant technical certifications (AWS Certified Solutions Architect, etc.).

Key Performance Indicators (KPIs):

• Project completion rate and on-time delivery.

• Team performance and retention.

• Quality of technical solutions (bug rates, system uptime).

• Stakeholder satisfaction.

Technical Support Engineer (APAC)

Based: Shek Tong Tsui, Hong Kong 
Term: Permanent, Full time
Salary: HKD $235,000pa

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. 

Key responsibilities include:

• Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers
• One weekend working day required per week E.g. Sun-Thurs).
• Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

The Technical Lead will be responsible for smooth functioning of all technical operations. Besides, you will be coordinating with the Project Manager in reviewing timelines and deliverables.

The tech lead role also requires you to support ongoing projects. Furthermore, you will be responsible for working closely with the technical team members and supporting the operations. You will be playing an important role in audits and system modifications along with the team.

Responsibilities:

• Well versed with Data Center Technologies , Experience of managing Data Center Operations
• Lead and manage a team of software engineers, providing technical direction and guidance for development projects
• Oversee technical project plans and timelines, ensuring projects are completed on time and on budget
• Work closely with other departments, such as product management, customer support, and marketing, to ensure all technical requirements are met
• Provide technical expertise and guidance to ensure quality standards are met
• Research, evaluate, and recommend new technologies, processes and tools to enhance development capabilities
• Analyze customer requirements and develop technical solutions to meet customer needs
• Develop and document technical processes and procedures
• Should have strong understanding(SME/L3 +) on atleast 2 sets of technologies in Wintel, Virtualization, RHEL & UNIX), Network, Storage/backup , and understanding of other technologies
• Strong understanding ITIL. Service Acceptance
• Acts Single point of contact and drive in case of Escalation / P1/P2/ RCA discussion
• Ability to Manage various technical towers irrespective of technology
• Ensures new services are introduced in standard way& accepted into service
• Primary point of contact for the Delivery, responsible for building and nurturing strong technical know-how
• Understands SLA/OLA/Vendor Management
• Identifying gaps and work towards Operational/Technical Excellence
• Improving Technical service Delivery by way of Automation and/or Transformation
• Ability to Lead service delivery with the standard agreed processes/SOPs to deliver contracted service commitments
• Acts as a bridge between the Delivery , DU and the service delivery teams, Leadership and ground level team
• Participates in internal & external audits as required and presents information on quality & process adherence
• Ensures that delivery teams take corrective & preventive actions based on the audit & compliance findings
• Responsible to work with Project Managers (managing IT projects within the Managed Services framework) to ensure delivery and support
• Works with the delivery teams , leadership and helps them to identify risks & issues, document the risks, their impact, mitigation actions and contingency plan
• Understand KPI/KRA , Control Mechanism
• Deep understanding of Technical analysis irrespective of technology tower/domain

Requirements and skills:

• Over 7 years of Technical Delivery experience, IT operations environment, and overall, more than 10 Years of Experience.
• Proven experience managing IT infrastructure projects, including virtualization, networking, and hypervisor technologies.
• Strong working knowledge of Microsoft Windows, Linux, Unix, and VMware..
• Ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
• Strong analytical, troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Able to work independently and as part of a team.
• Able to multi-task and prioritize tasks effectively.
• Strong organizational and project management skills

Responsibilities :

- Attend enquiries by phone/emails.

- Coordinating with clients about service appointment

- Update data, prepare quotation and related documents

- On-site visit to clients' premises

- To perform daily administrative works and other duties as assigned

Requirements :

- Candidates must possess at least Diploma, Degree or equivalent.

- At least 3 years of working experience in the related field

- Preferably specializing in air conditioning , electrical work

- Preferably with driving license

Additional info :

- Monday - Saturday

- Salary will be commensurate with qualification and experience

We regret that only shortlisted applicants will be notified.

Job Description & Requirements

Responsibilities :

- Attend enquiries by phone/emails.

- Coordinating with clients about service appointment

- Update data, prepare quotation and related documents

- On-site visit to clients' premises

- To perform daily administrative works and other duties as assigned

Requirements :

- Candidates must possess at least Diploma, Degree or equivalent.

- At least 3 years of working experience in the related field

- Preferably specializing in air conditioning , electrical work

- Preferably with driving license

Additional info :

- Monday - Saturday

- Salary will be commensurate with qualification and experience

Role: Resident Technical Officer (RTO) at C2D Solutions Pte Ltd

C2D Solutions Pte Ltd is seeking an experienced full-time RTO to oversee the technical aspects of construction projects.

Key Responsibilities:

• Assist the Resident Engineer in supervising construction works to ensure compliance with regulations and client standards.
• Collaborate with project teams to resolve site issues and ensure timely completion.
• Implement site quality and safety assurance systems.
• Supervise structural and geotechnical works, monitoring for non-conformities.
• Maintain site documentation and records of project progress.
• Conduct regular site checks for health and safety compliance.
• Inspect architectural finishing materials delivered to the site.

Qualifications:

• Recognized qualifications in Civil/Structural Engineering for RTO registration with IES.
• Accredited with IES/ACES and possess a valid RTO Practicing Certificate.
• Minimum 5 years of relevant experience in multi-storey building projects.
• Strong knowledge of local regulations and codes.
• Proficient in Microsoft Office and Excel.

This role is essential for ensuring high standards in construction project execution.

So, who is Till Payments?

An integrated payment solutions provider committed to accelerating growth for businesses around the world.

Acquired by the Nuvei Corporation in January 2024, Till’s reach has now expanded, tapping into a vast global network to help fuel payment innovation. Today, Till is redefining the payment experience for its merchants and partners, offering seamless solutions across all channels – both online and offline – that unify and optimise the payment experience at every point of the journey. As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

About the Role:

We are seeking an experienced Payments Business Analyst specialising in Card Schemes based in Australia. This role is perfect for a professional with payments Business Analyst experience particularly with card networks such as Visa, MasterCard, Amex, Diners and EFTPOS. The ideal candidate will be adept at navigating the complexities of card schemes, regulatory frameworks, and providing guidance helping optimise payments processes.

Key Responsibilities:

• Provide business analyst capabilities on card schemes, interchange fees, and transaction processing including monitoring scheme reports.
• Work with internal stakeholders to navigate enhancement change programmes.
• Develop and maintain strong relationships with key stakeholders, including vendors, card networks, and payment processors.
• Conduct detailed analysis and reporting on card transaction trends, interchange fees, and cost-saving opportunities.
• Stay up-to-date with industry trends, regulatory changes, and emerging technologies within the payments ecosystem.
• Support Acquiring Operations team in navigating compliance challenges, particularly with card scheme mandates other industry changes.
• Lead workshops and training sessions for internal stakeholders on best practices in card schemes and payment strategies.
  

Skills & Qualifications:

• Minimum of 5 years' Business Analyst experience in the payments industry, with a focus on card schemes.
• Strong understanding of Visa, MasterCard, and EFTPOS networks, including fee structures, compliance requirements, and risk management.
• Experience in payment gateway integration, acquiring, and processing services.
• Proven track record of delivering payment project changes and problem solving capabilities
• Familiarity with regulatory frameworks especially local Australian payment regulations.
• Strong analytical skills, with experience in data analysis and cost optimization related to card payments.
• Excellent communication and interpersonal skills, with the ability to present complex concepts to both technical and non-technical stakeholders.
• A collaborative mindset, with experience working in cross-functional teams to deliver payments solutions.

 #LI-SR1

#LI-HYBRID

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy