Key Responsibilities:

• Accurately document meeting discussions, decisions, and action items, ensuring that all technical aspects and terminologies are well captured.
• Prepare and maintain comprehensive documentation for software functionalities, source code functions, and other technical processes, ensuring clarity and precision.
• Attending all team meetings to gain an in-depth understanding of the software and projects, and document any commitments or follow-up actions required.
• Assist in tracking and following up on tasks and deliverables promised during meetings, ensuring timely completion.
• Assist in filling out technical forms and other documentation as required by various stakeholders.
• Work closely with the team to understand and document technical requirements, ensuring all documentation is up-to-date and accurate.

Job Requirements:

• Bachelor’s degree in English Language Studies, Computer Science or a related field with a minimum CGPA of 3.0. Equivalent practical experience may be considered.
• Excellent command of both spoken and written English, with the ability to articulate complex technical concepts clearly and accurately.
• Understanding of technical terms related to servers, IP addresses, software, authentication, deployment, and other IT-related processes is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities
• Remote work flexibility

Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

職位： 行政人員 - 呼叫中心/聯絡中心

地點：孟沙

工作亮點

• • 靠近輕軌/地鐵站
  • 特別尋找有才華的候選人
  • 盡快開始

工作職責：

• • 在周轉時間內處理客戶的請求、詢問和投訴時提供高水準的客戶服務體驗。
  • 有效、及時地提供首次呼叫解決方案。
  • 以有效率、有禮貌和專業的方式處理客戶的詢問。
  • 能夠在團隊環境中獨立工作，在沒有客戶跟進（即所有權）的情況下支援團隊成員。

職位要求：

• • 任何相關學科的學士學位/文憑。
  • 具有客戶服務/呼叫中心/信用卡銷售/銀行或金融業背景的經驗將是一個額外的優勢。不過，也歡迎應屆畢業生申請
  • 具備電腦知識並精通 Microsoft Office。
  • 能流利地用英語和馬來語交談。
  • 能夠立即開始是一個額外的優勢。
  • 每週工作 5 天，可以在週末和公共假期輪班。 （被選中的候選人將有權輪流享受休息日和休息日）
  • 具有良好的禮儀，具有強大的團隊合作精神。
  • 成功的候選人將駐紮在孟沙辦事處。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 休閒著裝要求
• 醫療保險

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

Job Responsibilities:

• Ensure all financial activities are completed timely and in accordance with corporate timeline, guidelines and policies
• Financial activities includes but not limited to:
  • Preparation and posting of journals
  • Monthly, quarterly and yearly closing activities and reporting. This includes preparation of financial statements and schedules
  • Preparation of monthly reconciliation and schedules
  • Analysis of accounts
• Ensure accuracy, completeness and timeliness of financial transactions
• Participate in process/continuous improvement initiatives
• Work closely with all stakeholders and as a team with other team members to ensure end deliverables and KPI are met
• Perform all other related tasks assigned from time to time by Team lead/Head of FSSC

Requirements:

• • Diploma & Degree holder in accounting and/or finance or professional qualifications.
  • At least 3 years of working experience in a similar capacity within a shared services set-up.
  • Meticulous, analytical and a high degree of agility.
  • Proactive in resolving matters, while being able to manage time effectively.
  • Highly committed and able to work independently.
  • Stakeholder influencing; strong in communication and negotiation skills with the ability to work in a fast-paced and collaborative environment are essential.
  • Experience in Business central (Accounting software), RPA (Uipath) is preferred

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Open culture
• Fitness membership
• Dental insurance
• Vision insurance

工作職責：

• 確保所有財務活動按照公司時間表、指導方針和政策及時完成
• 金融活動包括但不限於：
  • 期刊的準備與發布
  • 每月、每季和每年的結帳活動和報告。這包括編制財務報表和附表
  • 準備每月對帳和時間表
  • 帳目分析
• 確保金融交易的準確性、完整性和及時性
• 參與流程/持續改善計劃
• 與所有利害關係人密切合作，並與其他團隊成員作為一個團隊，確保滿足最終可交付成果和 KPI
• 執行 FSSC 團隊領導/負責人不時分配的所有其他相關任務

要求：

• • 會計和/或金融或專業資格文憑和學位持有者。
  • 在共享服務機構中擁有至少 3 年類似職位的工作經驗。
  • 一絲不苟、善於分析、高度敏捷。
  • 積極主動地解決問題，同時能夠有效管理時間。
  • 高度投入並能夠獨立工作。
  • 利害關係人的影響；強大的溝通和談判能力以及在快節奏和協作環境中工作的能力至關重要。
  • 有Business Central（會計軟體）、RPA（Uipath）經驗者優先

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 開放文化
• 健身會員資格
• 牙科保險
• 視力保險

• Analyze business systems to align the software solutions with business programs.
• Develop business specifications and hand it over to technical team for system development.
• Provide systems support for any changes made to existing business environment.
• Coordinate with IT team for any system enhancement/solutions
• To assist the process / operation improvement initiatives.

Job Requirements

• Applicant must be at least 1 year in service with the Company
• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Information Technology, Computer Science or any related field.
• Knowledge of IT/Business software.
• Possesses excellent communication skills, both verbal and written.
• Well communicated in English and Malay Language, other language is added advantage.
• Experience in banks and/or project management would be an added advantage.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

Job Description

To ensure clients' need are satisfied by constructing partnerships between the company, clients, vendors and subcontractor organizations.

Key Accountabilities

• Gain an awareness of the necessary level of financial control for projects; learning how to budget, forecast, invoice and maintain tight management of ongoing project budgets.
• Gain a good understanding of internal department roles, project stages and administrative processes to aid the smooth management from initial brief to final build, delivery and project reporting.
• Respond to client requirements as specified in the contract or SLA.
  Act as a primary point of contact for client needs requirements and expectations with regards to assigned project.

Key Roles

• Primary contact for the assigned project on service delivery and support the Project Manager in identifying growth opportunities and contract profitability.
• Support end-to-end planning, build and delivery of assigned project.
• Assist with managing the delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work.
• Major contribution to overall client satisfaction for project delivery.
• Address performance in troubled units/departments to achieve productivity objectives.
• Provide input of key documents into project/account repositories.
• Manage backup/recovery plans, disaster backup scenarios, capacity management and risk management, communication with the client and business compliance to industry rules and guidance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements

• Diploma or University degree in Computer Science/ Engineering or a related discipline.
• A natural team player attitude.
• Excellent customer service and a good communicator. Communicate effectively in English with all customers and stakeholders.
• Able to adapt to change and respond positively when faced with new challenges.
• Able to work autonomously, investigate and think analytically to problem-solve in a creative manner.
• Good financial acumen.
• Be proactive and timely to support the deployment of projects ensuring quality, accuracy and practicality of all tasks.
• Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities.
• Experience in credit collection for BFSI and/or telecommunication industry, & knowledge of credit collection workflow from pre-due to recovery is an added advantage.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Title of Position: Billing Executive

Company Industry: Information Technology

Salary Range: Rm4000++

Working Location: Bangsar South

Working Mode: On Site/Office

Working Hour: 10am - 7pm

Working Day: Monday - Friday

Job Description:

- Billing Management: Generate and issue invoices for both internal and external accounts within the group.

- Data Verification: Review and reconcile backend data to ensure billing accuracy.

- Payment Processing: Handle payments and maintain accurate accounts receivable records.

- Inquiry Resolution: Address and resolve billing inquiries and discrepancies promptly.

- Account Maintenance: Update and maintain customer account information as necessary.

- Reporting: Prepare and submit financial reports related to billing and accounts receivable.

- Collaboration: Work with other departments to ensure accurate billing and financial reporting.

- Audit Assistance: Support audits and reconciliations as required.

- Additional Duties: Perform other related tasks as assigned.

Skills Requirement:

- High school diploma or equivalent; an associate degree in accounting or a related field is preferred.

- Experience: Proven experience as a billing clerk or in a similar financial role is advantageous.

- Technical Skills: Proficiency in accounting software and Microsoft Office Suite (especially Excel) is required.

- Language Skills: Proficiency in Chinese, including listening, speaking, reading, and typing. Relevant experience is a plus.

- Numerical Aptitude: Strong sensitivity to numbers and familiarity with Excel pivot tables.

Soft Skills:

- Discreet and self-disciplined.

- Collaborative team player.

- Detail-oriented, patient, and responsible.

Company Benefits:

- Parking Allowance

- Medical Claim

- Annual Leave 12 days

- Medical Leave 14 days

- Medical Claim RM1000 per year

職位名稱：計費主管

公司業：資訊技術

薪資範圍： Rm4000++

工作地點：孟沙南

工作方式：現場/辦公室

工作時間：上午 10 點至晚上 7 點

工作時間：週一至週五

職位描述：

- 計費管理：為集團內部和外部帳戶產生和開立發票。

- 數據驗證：審核並核對後端數據，確保計費準確性。

- 付款處理：處理付款並維護準確的應收帳款記錄。

- 查詢解決：及時處理並解決帳單查詢和差異。

- 帳戶維護：根據需要更新和維護客戶帳戶資訊。

- 報告：準備並提交與計費和應收帳款相關的財務報告。

- 協作：與其他部門合作，確保準確的計費和財務報告。

- 審計協助：根據需要支援審計和對帳。

- 附加職責：執行指派的其他相關任務。

技能要求：

- 高中文憑或同等學歷；擁有會計或相關領域副學士學位者優先。

- 經驗：具備擔任記帳員或類似財務職位的豐富經驗者優先。

- 技術技能：需熟練會計軟體和Microsoft Office套件（尤其是Excel）。

- 語言技能：中文熟練度，包括聽、說、讀、寫。有相關經驗者優先。

- 數字能力：對數字有很強的敏感性，熟悉 Excel 資料透視表。

軟技能：

- 謹慎、自律。

- 具備團隊合作精神。

- 注重細節，有耐心，有責任心。

公司福利：

- 停車津貼

- 醫療索賠

- 年假12天

- 病假 14 天

- 醫療索賠每年 RM1000