Senior Service Desk Agent
Full-time
Senior Executive
Canberra, Australian Capital Territ...
2 weeks ago
What success looks like in this role: Unisys is one of Canberra?s leading Service Desk providers, supporting a range of Federal Government cl.....
What success looks like in this role:
Unisys is one of Canberra?s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
Provide 1st Level IT Support.
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Act as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate
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